Table of Contents
Advertisement
Customer Support
JTECH Medical provides customer support for all products we sell .
You may register up to three individuals from your office to serve as eligible customer
support contacts (this can be done anytime during your support agreement) . The three
contacts are registered for the life of your support agreement . Please note that support will
only be available to the registered individuals from your office .
Support Policies
Hardware
Your hardware is shipped with a limited warranty (Please refer to warranty section on page
27) . Y ou will be charged for any hardware issues (repair, replacement, shipping, etc .) after
the initial warranty time period .
You can buy extended warranties for your Tracker Freedom hardware .
Please contact JTECH Medical Customer Service for more information on JTECH Guardian
Hardware Maintenance plans .
Software
Your three registered users are eligible to receive software support for twelve (12) months
(six [6] months for Eval Express) from the date of purchase .
An extended software support plan may be purchased to provide you with unlimited
assistance after your initial support period expires . Please contact JTECH Medical
Customer Service for more information on JTECH Guardian Software Support Plans .
When Calling for Support
1 . If your question deals with software usage, refer to the software user's guide first .
The guide was written to acquaint you with the software . The guide explains how to
use the program and how to interpret the data . Please read through this documentation
carefully .
2 . Refer to the Troubleshooting section in your documentation . Many software
and hardware issues can be resolved by referring to the Troubleshooting section on
page 23 . Additional troubleshooting information can be found by
visiting our support site at http://help .jtechmedical .com
3 . If you are unable to solve your problem using the documentation,
please have a registered support contact call JTECH Medical
Customer Support at 1-800-985-8324 or 1-(385) 695-5000 .
To receive more accurate and efficient support please ready with the following:
1 . Name of clinic and support contact
2 . Customer number
3 . Date of purchase
4 . Product name or type and Product serial number(s)
5 . Software version
6 . Computer specifications
7 . Description of the problem
26
© 2018 JTECH Medical MN002_AD
Advertisement
Table of Contents
