Warranty & Contact - monolith Classic Manual

21 WARRANTY & CONTACT
We are pleased that you have chosen a monolith
product. We are convinced of the quality of our
products and therefore offer you the conclusion of
a guarantee agreement with us under the following
conditions.
1. Contents of the warranty
On all Monolith models and accessories we
grant, the
MONOLITH Grill GmbH
Frida-Schröer-Straße 56
49076 Osnabrück
Germany
E-Mail: info@monolith-grill.de
Tel.: 0049 541 201 964 0
starting with the certified date of sale, a limited
lifetime guarantee that
- all ceramic components are free from defects in
materials, workmanship and workmanship for the
life of the purchased monolith model. Our monolith
models have an average product life of 10 years.
- All metal components on the monolith are free
from defects in materials, workmanship and work-
manship for a period of five years.
- Barbecue tools (monolith accessories) and grill ta-
bles are free from defects in materials, workmans-
hip and workmanship for a period of one year.
If, during the warranty period, your Monolith pro-
duct is found to be defective in materials, workmans-
hip, or workmanship under proper use, service, and
regular maintenance as specified in our manual, we
will either repair or replace the product under these
terms at our discretion. Your rights under this war-
ranty are limited to the right to subsequent perfor-
mance. Further claims, in particular to any form of
compensation, are excluded from this warranty.
2. Territorial scope of the warranty
Spatially, the warranty is limited to the use of the
product within the territory of the Federal Republic
of Germany / European Union /. It applies to pro-
ducts that within the aforementioned territory pur-
chased from us or from an authorized dealer.
3. Personal scope of warranty protection
The guarantee is valid for the private first-time buyer of
the Monolith product. The first buyer is who bought the
product as a new product from us or from one of our
authorized dealers. You can find a list of dealers aut-
horized by us at https://www.monolith-grill.eu/service/
haendlerverzeichnis/. The warranty claim is personal
and non-transferable. The warranty is void if the origi-
nal purchaser gives up, loses or transfers ownership of
the Monolith product to a third party. For a commercial
use of our products, we provide no guarantee.
4. No restriction of your legal rights
Please note that you are entitled to legally defined
rights from the purchase contract for the monolith
product (§§ 433 ff. Civil Code). This warranty does not
limit your statutory rights in any way.
5. Claiming the guarantee
a) If it becomes necessary to claim the warranty, plea-
se contact the dealer from whom you purchased the
product.
b) When registering for warranty claims, you must pro-
vide the original invoice or proof of purchase issued
by the authorized dealer or equivalent. You must also
prepare a written report of defects and send us the
rejected product together with it, properly packed and
free of charge, at your risk.
c) Warranty repairs must be carried out by us or by
authorized dealers or authorized repairers. Repairs
carried out by other companies are not eligible for
reimbursement, as such repairs, as well as any resul-
ting damage to the product, are not covered by this
warranty.
d) If we repair or replace the product, the warranty
applies to the repaired or replaced product within the
remaining time of the original warranty period. An ex-
tension of the warranty period is excluded
e) We reserve the right to charge a processing fee of
€ 50 if, after inspection, it is clear that there is no war-
ranty claim.
22 WARRANTY & CONTACT
6. Limitations of the warranty
a) Not covered by the warranty are:
- The use of the Monolith product for commercial pur-
poses
- Wear or damage due to normal wear
- Consequences of neglected or faulty maintenance
- consequences of excessive or improper use
- Wear parts (especially seals)
- Consequences of improper storage or cleaning (use
of abrasive or corrosive cleaning agents / tools)
- damage caused by misuse or misuse of the Monolith
product
- consequences of force majeure, vandalism, accident
or similar events
- Consequences of using parts or accessories from ot-
her manufacturers
- consequences of incorrect installation
- Defects or defects in Monolith products not purcha-
sed from us or from an authorized dealer
- transport and travel costs as well as costs incurred by
assembling and dismantling the device;
- any damage not directly caused to the Monolith pro-
duct and other consequential defects
- If the Monolith product is operated in a country other
than the one originally developed and produced by
us, any modifications to the product must be made
to comply with the technical and / or safety stan-
dards of that other country. Such changes are not
due to material, processing or manufacturing defects
of the product and are expressly excluded from this
warranty.
b) This warranty expires when:
- Changes have been made to the monolith product by
you or by a third party.
- The monolith product is operated despite the pre-
sence of a functional or shortage of use.
7. Applicable law
This guarantee is exclusively subject to German law,
excluding the UN Sales Convention.
8. Severability clause
Should individual provisions of these warranty conditi-
ons or the contract concluded on their basis be or be-
come ineffective or should the contract contain a gap,
this shall not affect the validity of the remaining pro-
visions. In this case, the invalid provision or the filling
of the gap shall be replaced by an effective provision
which comes as close as possible to the economic pur-
pose of the contract with due respect for the mutual
interests.
Should you have any questions, warranty claims,
ideas, praise or critique please contact:
MONOLITH Grill GmbH
Frida-Schröer-Straße 56
49076 Osnabrück
Germany
E-Mail: info@monolith-grill.de
Tel.: 0049 541 201 964 0