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Memotec NetPerformer SDM-9220 Hardware Installation Manual

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Hardware Installation Guide
SDM-9120/9220/9230/9140

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Summary of Contents for Memotec NetPerformer SDM-9220

  • Page 1 ® NetPerformer Hardware Installation Guide SDM-9120/9220/9230/9140...
  • Page 2 Memotec Inc. may otherwise authorize in writing. Memotec Inc. reserves the right to make changes without notice in product or component design as warranted by evolution in user needs or progress in engineering or manufacturing technology. Changes which affect the operation of the unit will be documented in the next revision of the manual.

  • Page 3: Table Of Contents

    Contents Preface 1. 1 Chapter Overview ..........1-2 1.
  • Page 4 3.2.4 Closing the Chassis Casing ....... 3-7 3. 3 Removing an Interface Card ........3-9 3.
  • Page 5 4.6.1 SDM-9220/9230 Physical Dimensions ..... . 4-11 4.6.2 SDM-9120 Physical Dimensions......4-11 4.6.3 SDM-9140 Physical Dimensions.
  • Page 6 Memotec Standard Warranty Policy ........
  • Page 7 List of Figures Figure 3-1: Removing the Cover from the SDM-9220/9230 Chassis ... . .3-4 Figure 3-2: Removing the Cover from the SDM-9120 Chassis ....3-4 Figure 3-3: Location of Optional Hardware on the Main Board .
  • Page 8 Figure 4-8: Rear View of the SDM-9140 with -48VDC Power Supply Options ..4-9 Figure 4-9: SDM-9220/9230 Installed with Rackmount Brackets ....4-18 Figure 4-10: SDM-9120 with Rackmount Brackets .
  • Page 9 List of Tables Table 3-1 Jumper Installation Parameters ....... . 3-14 Table 3-2 E&M Wiring.

  • Page 11: Preface

    Preface This chapter provides an overview of the NetPerformer SDM- 9XXX Series unit, explains how to use the NetPerformer documentation, provides Memotec technical support information and describes the training services provided by Memotec.

  • Page 12: Chapter Overview

    This chapter contains the following sections: • “Product Overview” on page 1-3 • “About this Document” on page 1-7 • “Changes to Console Operations” on page 1-10 • “Technical Support” on page 1-11 • “Training and Documentation” on page 1-12 Memotec Inc.

  • Page 13: Product Overview

    1.2.2 SDM-9220 The NetPerformer SDM-9220 is an entry-level standalone chassis designed for network convergence at the branch office level. It is a high speed, low cost, flexible and powerful unit that supports 8 analog voice connections in a multitude of application scenarios.

  • Page 14: Sdm-9230

    • A custom cable (HD-26 male connector) is required for the serial port, available from Memotec Inc. or your NetPerformer distributor. The basic software set provides support of PowerCell Voice and Data (including legacy user data) and IP routing over Ethernet, serial or digital ports using PPP or Frame Relay RFC-1490.

  • Page 15: Sdm-9140

    A USB to RJ-45M console cable (Ordering part number: CBLH-CONS-USB) and 19-inch rackmount kit are also included in the product package. • A custom cable (HD-26 male connector) is required for the serial port, available from Memotec Inc. or your NetPerformer distributor. • External clocking options (GPS or OCXO). •...

  • Page 16: Sales Contacts

    • Link Delay Compensation • IPv6 1.2.5 Sales Contacts To order NetPerformer units, DSP modules, cables and optional parts, contact Memotec Inc. or your NetPerformer distributor. To contact Memotec Inc.: • Mail: Memotec Inc. 7755 Henri Bourassa Blvd. West Montreal, Quebec Canada H4S 1P7 •...

  • Page 17: About This Document

    Audience This document is intended for use by NetPerformer system administrators as well as technicians who are qualified to set up, configure and troubleshoot a NetPerformer Enterprise Network. Installation of NetPerformer hardware requires knowledge and proficiency in the Memotec Inc.

  • Page 18: Instructions To The Reader

    Offers valuable tips on how to design a NetPerformer application for maximum efficiency, including an analysis of data and voice traffic throughput issues and the impact of traffic flow. Provides examples of network setup and traffic measurement using various NetPerformer products. Memotec Inc.

  • Page 19: Related Documents

    Preface 1.3.5 Related Documents All of the documents listed here are available on the NetPerformer Companion CD, which is included with your product package (Ordering part number: 520-0081-001). Memotec Inc.

  • Page 20: Changes To Console Operations

    The default LOGIN is now ADMIN instead of ACT. Caution NOTE: The default PASSWORD for this login remains SETUP. For full instructions on setting up user profiles, refer to the Quick Configuration module of the NetPerformer Reference Guides. 1-10 Memotec Inc.

  • Page 21: Technical Support

    Preface Technical Support Memotec Technical Support is designed to meet your full range of support needs. From basic service to mission-critical support, we are committed to ensuring your success with NetPerformer products. By employing state-of-the-art products and the latest technologies available, we provide some of the fastest, most efficient service in the industry.

  • Page 22: Returning A Netperformer Unit

    To learn more about our training services, email our education facilities at memotectraining@memotec.com 1.6.1 Request for Comments Our Technical Publications group welcomes your feedback. Please help us improve future releases of this document by sending us your comments and suggestions. You can send email to docs@memotec.com. 1-12 Memotec Inc.

  • Page 23: Unpacking

    Unpacking This chapter provides information on how to select an appropriate location for the NetPerformer SDM-9XXX Series unit, and includes details on size, distance and environmental requirements. It also explains how to prepare the site for trouble- free installation.

  • Page 24: Chapter Overview

    NetPerformer Hardware Installation Guide Chapter Overview This chapter contains the following sections: • “Selecting a Location” on page 2-3 • “Preparing the Site” on page 2-5 Memotec Inc.

  • Page 25: Selecting A Location

    - The maximum length of user equipment connections is relative to the serial (WAN/user) port speed: - 6 Mbps: 8 meters (25 feet) - 2 Mbps or less: 30 meters (100 feet) • There should be no more than 8 meters (25 feet) between modems and WAN link (PVCR) connections. Memotec Inc.
  • Page 26 Relative humidity: 10% to 90%, non-condensing. • Maximum operating altitude: 4572 meters (15 000 feet)*. • Ventilation requirement: leave 5 cm (2 inches) of unobstructed space around the unit. All unused slots must be closed with a plate. Memotec Inc.

  • Page 27: Preparing The Site

    - One custom-made HD-26 cable for each serial port. Details are provided in “Serial Port and User Equipment Connections” on page 5-1. - One straight through 10/100 Base-T LAN cable, RJ-45M to RJ-45M, for each Ethernet port. NOTE: The above cables are not provided with the SDM-9XXX Series product package. Memotec Inc.
  • Page 28 “Installing the Ferrites (EMI Filters)” on page 3-27 for the ferrites required on the different product models for the various types of ports, the countries where these ferrites are required, and installation instructions. NOTE: These ferrites are not provided with the product package. Memotec Inc.

  • Page 29: Hardware Installation

    Hardware Installation This chapter provides step-by-step procedures on how to set up and install the NetPerformer SDM-9XXX Series unit.

  • Page 30: Chapter Overview

    “Installing the Ferrites (EMI Filters)” on page 3-27 • “Powering the Unit” on page 3-29 • “Connecting the Console Terminal” on page 3-34 • “Installing the Licensed Software Options” on page 3-38 • “Connecting the LAN Hub” on page 3-39 Memotec Inc.

  • Page 31: Installing The Dsp Module

    Remove the cover of the unit, and depending on the model (SDM-9220 and SDM- 9230, or SDM-9120) do as follows: For the SDM- a. Remove the 3 screws that secure the lip of the cover to the rear of the unit’s 9220 and SDM- chassis. 9230 Memotec Inc.

  • Page 32: Figure 3-1: Removing The Cover From The Sdm-9220/9230 Chassis

    By holding the bottom sides of the cover, pull the cover up gently while slightly pulling to either side of the unit. Remove 3 screws on top Remove 2 screws on each side Gently spread sides while lifting cover Figure 3-2: Removing the Cover from the SDM-9120 Chassis Memotec Inc.

  • Page 33: Installing Or Upgrading The Dsp Module

    Figure 3-3: Location of Optional Hardware on the Main Board The optional DSP module is installed in the DSP socket located on the main board of the SDM-9120/9220/9230 unit. See Figure 3-3 for the exact location of the DSP socket. Memotec Inc.
  • Page 34 Caution Close the chassis casing as described on “Closing the Chassis Casing” on page 3-7. Memotec Inc.

  • Page 35: Removing A Dsp Module

    Keeping the bottom lip in place on the front panel, rotate the rear of the cover down over the unit chassis. You may need to push the cover slightly toward the rear to ensure that it is well seated over the rear panel. See Figure 3-4. Memotec Inc.

  • Page 36: Figure 3-4: Replacing The Cover On The Sdm-9220/9230 Chassis

    Align the cover with the base of the unit. Push the cover down gently, until it snaps into place. Secure the cover to the base unit by replacing all screws that were removed earlier, Figure 3-2 for their exact location. Memotec Inc.

  • Page 37: Removing An Interface Card

    (WAN/User), LAN or console ports, or to other interface cards that may be already installed. Using a small, non-magnetized Phillips screwdriver, loosen the 2 captive screws that hold the faceplate of the interface card onto the chassis wall. Memotec Inc.

  • Page 38: Figure 3-5: Partially Removing The Bottom Card In An Sdm-9140 Unit

    IMPORTANT: When removing the top card, make sure that the solder side (bottom) of the card does not interfere with the component side (top) of the bottom interface card. c. Reinstall the faceplate of the bottom interface card slot. Reinsert the bottom interface card into the card slot. 3-10 Memotec Inc.

  • Page 39: Figure 3-6: Removing An Fxs Or E&M Interface Card From An Sdm-9140

    Install a metal faceplate to cover the slot cutout. The metal faceplate goes behind the chassis wall, and can be inserted through the slot opening. To secure the metal faceplate in place, tighten the 2 captive screws. Memotec Inc. 3-11...
  • Page 40 NetPerformer Hardware Installation Guide NOTE: To limit electromagnetic interference and ensure optimum ventilation inside the no large openings on the rear panel unit’s chassis, there should be of the unit. 3-12 Memotec Inc.

  • Page 41: Hardware Strapping

    NOTE: An E1-75 connection is accomplished by installing an adapter on the E1/T1 port. The following adapter is available from Memotec: RJ-48 to E1-75 dual BNC (Ordering part number: AG2CA0001). If you are not using an adapter for E1- 75 operations, you can skip this procedure.

  • Page 42: Table 3-1 Jumper Installation Parameters

    As a result, the long side of the jumpers will lay parallel to the port connectors J2 and J3 on the card. Make sure that the pins are well-engaged in the jumper base on both sides. Caution Close the chassis casing as described on “Closing the Chassis Casing” on page 3-7. 3-14 Memotec Inc.
  • Page 43 -If the unit is on a table, you must support the weight of the cables on the table. The digital port can desynchronize and the unit reset if the full weight of the BNC coaxial cables is unsupported. Memotec Inc. 3-15...

  • Page 44: Installing An Interface Card

    Slot 2 Slot 3 (on SDM-9230 only) Figure 3-8: Location of Interface Cards in the SDM-9120/9220/9230 Slots Slot 1 Slot 3 Slot 2 Slot 4 Interface status LEDs Figure 3-9: Location of Interface Cards in the SDM-9140 Slots 3-16 Memotec Inc.
  • Page 45 Remove the metal faceplate from the slot you have selected: a. Using a small, non-magnetized Phillips screwdriver, loosen the 2 captive screws that hold the faceplate in place behind the slot cutout on the rear wall of the chassis. Memotec Inc. 3-17...

  • Page 46: Figure 3-10: Partially Removing The Bottom Card In An Sdm-9140 Unit

    Slowly insert the top card into the side rails of the top card slot until it is fully inserted. IMPORTANT: When inserting the top card, make sure that the solder side (bottom) of the card does not interfere with the component side (top) of the bottom interface card. 3-18 Memotec Inc.

  • Page 47: Figure 3-11: Positioning An Fxs/E&M Card At An Angle To An Sdm-9140 Slot

    Reinsert the top interface card into the card slot. IMPORTANT: When reinserting the top interface card, make sure that the solder side (bottom) of the top card does not interfere with the component side (top) of the bottom card. Memotec Inc. 3-19...
  • Page 48 Caution Signaling Engine crash shortly afterward. Screw the faceplate of the interface card onto the chassis wall by tightening the 2 captive screws. NOTE: Torque on the faceplate screws should be no more than 6 in-lbs. 3-20 Memotec Inc.

  • Page 49: Installing The Unit In A Rack

    2 provided screws. Carefully insert the SDM-9120 or SDM-9140 unit with the attached brackets into the rack. Secure the front of each bracket onto the rack using two mounting screws with washers. Memotec Inc. 3-21...

  • Page 50: Installing The Sdm-9220/9230 In A Rack

    You can mount the brackets in either direction, depending on whether you want to access the front or rear of the unit once it is installed in the rack. 3-22 Memotec Inc.

  • Page 51: Figure 3-14: Completed Rackmount Installation

    Carefully insert the SDM-9220/9230 unit with the attached brackets into the rack. Secure the front of each bracket onto the rack using two mounting screws with washers, as shown in Figure 3-14. Four mounting screws securely hold unit in place Figure 3-14: Completed Rackmount Installation Memotec Inc. 3-23...

  • Page 52: E&M Wiring And Grounding

    Therefore, when connecting an analog PBX to the E&M interface card, the E and M leads of the PBX connect to the E and M leads of the analog voice port straight through, without crossing. 3-24 Memotec Inc.

  • Page 53: Figure 3-15: Four-Wire E&M Connections

    All signals are listed from the PBX’s point of view.         Connection Through SDM-9XXX Series Units Figure 3-16: Two-Wire E&M Connections NOTE: All signals are listed from the PBX point of view. Memotec Inc. 3-25...

  • Page 54: E&M Grounding Considerations

    Connecting the AC ground to the Telco/PTT ground on telephone equipment may violate the rules of certain regulatory agencies. For complete grounding regulations, please check with your local telephone company and/or agency. Caution 3-26 Memotec Inc.

  • Page 55: Installing The Ferrites (Emi Filters)

    NOTE: Wrapping is not required in the case of an E1-75 connection, as the coaxial cable connected to the RJ48 to BNC adapter is too bulky to permit it. Memotec Inc. 3-27...

  • Page 56: Figure 3-17: Installing A Ferrite With An Rj-45/Rj-48 Connector

    Allow no more than three inches (one inch is ideal) between the wrap and the RJ-45 or RJ-48 connector that plugs into the user device or telephone outlet. Figure 3-17: Installing a Ferrite with an RJ-45/RJ-48 Connector 3-28 Memotec Inc.

  • Page 57: Powering The Unit

    Plug the other end of the power cord into an AC power outlet (100-240 VAC, 50/60 Hz) with a protective earthing connection in good condition. For the SDM-9220/9230 units, turn the power switch ON by pushing it to 1. The unit will begin power-up and system check immediately. Memotec Inc. 3-29...

  • Page 58: Figure 3-19: Harness And Wire For A Dc Power Connection

    To avoid electrical shock and possible damage to the unit, ensure that the -48 VDC power supply is shut OFF before you connect the unit. Warning Ensure that all interface cards are fully inserted into their slots and securely screwed into place. 3-30 Memotec Inc.
  • Page 59 The Frame (Earth) Ground must be connected to the screw identified with the Ground symbol. Figure 3-20 below shows a typical DC terminal block located either on an hot-swap power supply or fixed on the device. Note that the actual connector may be slightly different. Memotec Inc. 3-31...

  • Page 60: System Status On Power-Up

    Quick hardware test by the bootstrap. Blinking and frequent changes of the green blink blink STATUS and ALARM LEDs occur during this stage green green Hardware initialization by the bootstrap Table 3-4 Front Panel LED States During System Startup 3-32 Memotec Inc.
  • Page 61 If the PWR LED does not light up or the STATUS LED is red at the end of this sequence, the unit may be faulty. Contact Technical Support for assistance (see “Technical Support” on page 1-11). See also “Troubleshooting Tips” on page 6-1. Memotec Inc. 3-33...

  • Page 62: 3.10 Connecting The Console Terminal

    CBLH-CONS-USB). Figure 3-22: USB to RJ-45 Console Cable This cable connects into a free USB port and is supported on computers running Windows (7/8). NOTE: Some driver installation may be needed and may require Internet access. 3-34 Memotec Inc.

  • Page 63: Console Port Interface

    Hardware Installation Memotec also offers a DB-9 (female) to RJ-45 console cable (Ordering part number: CBLH-CONS, length of 2m or more) that must be connected into a computer serial port (DB-9 male connector). For computers not equipped with a serial port, this console cable can be used with the help of a USB-to-serial adapter, available in most computer supply stores and/or sites.

  • Page 64: Important Console And Modem Settings For Startup

    At that point, you can change your console speed, if desired. • Available console speeds are 1200, 2400, 4800, 9600, 19200, 28800, 38400, 57600 and 115200 bps. The equipment you connect to the console port must operate at one of these speeds. 3-36 Memotec Inc.

  • Page 65: Activating The Console Connection

    NetPerformer Reference Guides for instructions on how to change or remove the user password, if desired. Enter the Display Alarms (DA) command at the NetPerformer console command line to verify that your unit is problem free. In particular, look for any alarm messages that indicate Call Technical Support. Memotec Inc. 3-37...

  • Page 66: 3.11 Installing The Licensed Software Options

    3.11.1 Software License Key The Memotec Software License Key is a traceable number that is used to activate the licensed software option. Contact Memotec Technical Support for your Software License Key.

  • Page 67: 3.12 Connecting The Lan Hub

    LAN connection does not work If LINK LED is off, check LAN cable and replace if damaged Incorrect cable connection If LINK LED is on, make sure you are using the correct IP address for transmissions Memotec Inc. 3-39...
  • Page 68 NetPerformer Hardware Installation Guide 3-40 Memotec Inc.

  • Page 69: Product Description

    Product Description This chapter describes the main features of each SDM-9XXX Series base unit, and provides information about the optional hardware, the base unit’s chassis, Ethernet and Console ports, power supply, rackmount kit, DSP resources and interface cards.

  • Page 70: Chapter Overview

    “Base Unit Chassis” on page 4-11 • “Ethernet Ports” on page 4-13 • “Console Port” on page 4-15 • “Power Supply” on page 4-17 • “Rackmount Kit” on page 4-18 • “DSP Resources” on page 4-21 • “Interface Cards” on page 4-24 Memotec Inc.

  • Page 71: Sdm-9120 Base Unit

    “Ethernet Ports” on page 4-13 LAN cables) One serial port (requires custom serial cable) “Serial Port” on page 5-3 One console port, with console cable “Console Port” on page 4-15 Table 4-1 Basic Features of the SDM-9120 Unit Memotec Inc.
  • Page 72 NetPerformer Hardware Installation Guide Item Details One UAC power supply, with removable power “Power Supply” on page 4-17 cable. One rackmount kit “Rackmount Kit” on page 4-18 Table 4-1 Basic Features of the SDM-9120 Unit Memotec Inc.

  • Page 73: Sdm-9220/9230 Base Unit

    Rear View of the SDM-9220/9230 Base Unit Serial number Console port System status LEDs Ground lug Interface card slots ON/OFF switch Ethernet ports (2) AC connector LAN status LEDs Power supply Serial port Figure 4-4: Rear View of the SDM-9220/9230 UAC Memotec Inc.

  • Page 74: Table 4-2 Basic Features Of The Sdm-9220/9230 Unit

    One console port, with console cable “Console Port” on page 4-15 One power supply, with removable power cable. “Power Supply” on page 4-17 One rackmount kit “Rackmount Kit” on page 4-18 Table 4-2 Basic Features of the SDM-9220/9230 Unit Memotec Inc.

  • Page 75: Sdm-9140 Base Unit

    System status LEDs 11 GPS status LED Gig Ethernet ports 1-2 Serial port Wireless antenna (SFP option) connector 12 Power supplies status Gig Ethernet ports 1-2 USB port GPS antenna (RJ45) LEDs connector Figure 4-6: Front View of the SDM-9140e Memotec Inc.

  • Page 76: Rear View Of The Sdm-9140 Base Unit

    Rear View of the SDM-9140 Base Unit Cooling fans (3) 90-264 VAC Single Power Supply, 47-63 Hz Ground lug Hot-Swap Redundant AC Power Supply 1+1 (90-264 VAC, 47-63Hz) Figure 4-7: Rear View of the SDM-9140 with UAC Power Supply Options Memotec Inc.

  • Page 77: Figure 4-8: Rear View Of The Sdm-9140 With -48Vdc Power Supply Options

    One console port, with console cable “Console Port” on page 4-15 One to two power supplies, with removable “Power Supply” on page 4-17 power cable. One rackmount kit “Rackmount Kit” on page 4-18 Table 4-3 Basic Features of the SDM-9140 Unit Memotec Inc.

  • Page 78: Optional Hardware

    Slot 4, digital port 1 Slot 4, digital port 2 ETHERNET (top) ETH1 ETHERNET (bottom) ETH2 ETHERNET SWITCH (Ethernet ports 3 to 8 for ETHSWITCH the SDM-9140e) SERIAL PORT CONSOLE Table 4-5 List of Physical Ports and Their Port Numbers 4-10 Memotec Inc.

  • Page 79: Base Unit Chassis

    “Rear View of the SDM- 9220/9230 UAC” on page 4-5. • POWER (green) goes on when the unit is powered on. • STATUS (red/amber/green) indicates which program is operating on the unit, as shown in Table 4-6. Memotec Inc. 4-11...

  • Page 80: Table 4-6 Status Led States

    As mentioned in the preceding section, the rear panel also includes a set of system status LEDs, below Slot 1. These LEDS (POWER, STATUS and ALARM) duplicate the front panel system status LEDs. See “System Status LEDs” on page 4-11 for details. 4-12 Memotec Inc.

  • Page 81: Ethernet Ports

    For the SDM-9140, two LEDS are embedded in each RJ-45 Ethernet connector (refer to “Front View of the SDM-9140e” on page 4-7). The Ethernet Port link is up when the Left LED is on. The LEDs indicate the following: Memotec Inc. 4-13...

  • Page 82: Lan Cables

    The following table describes the RJ-45 pinout for the LAN port. Pin No. Usage Description Transmit (+) Output Transmit (-) Output Receive (+) Input – (not used) – (not used) Receive (-) Input – (not used) – (not used) Table 4-8 RJ-45 Pinout for Ethernet LAN Port 4-14 Memotec Inc.

  • Page 83: Console Port

    For computers not equipped with a COM port, this cable can be used with the help of a USB-to-serial adapter, available in most computer supply stores and/or sites. Memotec Inc. 4-15...
  • Page 84 Install the RJ-45M end of the console cable to the SDM-9140 console port, labeled CONSOLE on the front panel. See “Front View of the SDM-9140e” on page 4-7. Connect the other end of the cable (USB) to a USB port on your PC or laptop. 4-16 Memotec Inc.

  • Page 85: Power Supply

    Normal power consumption may be lower when the unit is not fully populated. 4.9.3 SDM-9140 UAC • AC power connector • Optional Hot-Swap Redundant AC Power Supply (1+1) • Voltage: Auto-sensing 90-264 VAC • Frequency: 47-63 Hz • Current: TBD • Maximum power consumption: TBD Memotec Inc. 4-17...

  • Page 86: Rackmount Kit

    Six small screws for the brackets: Phillips 5 mm (3/16”) • Four mounting screws with washers: Phillips 10 mm (3/8”) 4.10.1 Using the Mounting Brackets for the SDM-9120 or SDM-9140 Figure 4-10: SDM-9120 with Rackmount Brackets Figure 4-11: SDM-9140 with Rackmount Brackets 4-18 Memotec Inc.

  • Page 87: Figure 4-12: Mounting Screws And Mounting Bracket

    Insert the unit into the rack at the desired level and line the holes in the unit mounting SDM-9120 brackets with the holes in the rack mounting plates. Rack mounting hole Mounting holes on bracket to unit Mounting holes on unit Figure 4-13: Side View of a Unit with a Bracket Memotec Inc. 4-19...

  • Page 88: Figure 4-14: Side View Of Rails

    Align the inner rails on the unit with outer rails on the rack. Slide the device into the rails, pushing evenly on each side, until you hear a ‘click’ from the locking mechanism. Secure the front bracket to the rack, to prevent the unit from sliding out. 4-20 Memotec Inc.

  • Page 89: Dsp Resources

    DSP module (HD-DSP). The low-density DSP module is intended for the SDM-9120, SDM-9220 and SDM-9230 only. DO NOT replace the low-density DSP module with a DSP intended for legacy NetPerformer products (SDM-9360, SDM-9380 and SDM-9585). Caution Memotec Inc. 4-21...

  • Page 90: High-Density Dsp Module For Sdm-9120/9230

    The high-density DSP module is intended for the SDM-9120, SDM- 9230, SDM-9606 and SDM-9620 only. DO NOT replace the high- density DSP module with a DSP intended for the SDM-9360, SDM- 9380 or SDM-9585. Caution 4-22 Memotec Inc.

  • Page 91: High-Density Onboard Dsp For Sdm-9140

    (unlike the SDM-9120/9230, which uses the DSP module). See “High Density Onboard DSP” on page 4-23. The SDM-9140 can be ordered with 0, 2 (40 voice channels) or 6 (120 voice channels) high density onboard DSP processors. Figure 4-17: High Density Onboard DSP Memotec Inc. 4-23...

  • Page 92: Interface Cards

    All three units use the same interface boards; however, the SDM-9120 has a low profile chassis requiring only 1 Rack Unit of space. Consequently, the SDM-9120 interface cards must also be low profile using different faceplate than the SDM-92x0. See Figure 4-18 below. Figure 4-18: Low-Profile and Regular Interface Cards 4-24 Memotec Inc.

  • Page 93: Sdm-9140 Compared To The Sdm-9220/9230

    Consequently, the SDM-9140 interface cards must be ultra low profile and use different faceplates than the SDM-92x0. See Figure 4-19 below. Figure 4-19: Ultra-Low-Profile and Regular Interface Cards Memotec Inc. 4-25...

  • Page 94: Converting An Sdm-92X0 Card To An Sdm-9120 Low-Profile

    KT-0021206: SDM-9120 Replacement Faceplate Kit for Quad FXO • KT-0021204: SDM-9120 Replacement Faceplate Kit for Dual FXS • KT-0021202: SDM-9120 Replacement Faceplate Kit for Quad FXS • KT-0021200: SDM-9120 Replacement Faceplate Kit for Single E1/T1 • KT-0021198: SDM-9120 Replacement Faceplate Kit for Dual E1/T1 4-26 Memotec Inc.

  • Page 95: Converting An Sdm-92X0 Card To An Sdm-9140 Ultra Low-Profile

    Secure the faceplate to the interface card with the two screws provided. NOTE: The screws provided with the Quad E&M replacement faceplate kit must be used with the provided Allen key. A standard #1 Phillips screwdriver can be Memotec Inc. 4-27...

  • Page 96: Figure 4-23: Sdm-92X0 Card Inserted Into An Sdm-9140 Faceplate

    KT-0021388: SDM-9140 Replacement Faceplate Kit for Quad FXO • KT-0021389: SDM-9140 Replacement Faceplate Kit for Quad E&M • KT-0021390: SDM-9140 Replacement Faceplate Kit for Single E1/T1 • KT-0021391: SDM-9140 Replacement Faceplate Kit for Dual E1/T1 • KT-0021392: SDM-9140 Replacement Faceplate Kit for Single Serial 4-28 Memotec Inc.

  • Page 97: Types Of Interface Cards

    Ordering part numbers for SDM-9220/9230: 161-1050-000 for the dual FXS interface card 161-1026-000 for the quad FXS interface card. Ordering part numbers for SDM-9140: 161-1450-000 for the dual FXS interface card 161-1426-000 for the quad FXS interface card. Memotec Inc. 4-29...

  • Page 98: Figure 4-24: Dual Fxs Interface Card (Above), Quad Fxs Interface Card (Below)

    Use a two-wire cable for FXS connections. In rare circumstances, your telephone or fax may not work if you use a four-wire cable. Should this occur, replace the four-wire cable with a two-wire cable. If the problem persists, contact Technical Support. Caution 4-30 Memotec Inc.
  • Page 99 Detects ring voltage, closes the loop during off-hook, and opens the loop in an on-hook condition. • Generates pulse dial or DTMF tones. • Dual port interface with 2 RJ-11 female connectors for the dual FXO interface card. Memotec Inc. 4-31...

  • Page 100: Figure 4-25: Dual Fxo Interface Card (Above), Quad Fxo Interface Card (Below)

    Interface Card NOTE: Replaces the legacy E&M card, part number 161-1027-000. Ordering part number for the SDM-9120: 161-1330-000 for the Universal E&M/PTT interface card. Ordering part number for the SDM-9140: 161-1430-000 for the Universal E&M/PTT interface card. 4-32 Memotec Inc.

  • Page 101: Figure 4-26: The E&M Interface Card

    To interpret the status LEDs on this interface card, refer to “Interface Card Status LEDs” on page 4-39. E&M signaling requires two sets of wires: one to carry signaling information (the E and the M leads), and the other to carry the VF audio signals. Memotec Inc. 4-33...
  • Page 102 32 timeslots, software selectable at 75 or 120 Ohms An E1-75 connection requires an RJ-48 to E1-75 dual BNC adapter cable (Ordering part number: 161-0469-001) and two jumpers for each port. See “T1/E1 Interface Cards at 75 Ohms” on page 4-36, and “E1-75 Jumpers” on 4-34 Memotec Inc.

  • Page 103: Figure 4-27: Single-Port And Dual-Port T1/E1 Interface Cards

    Workaround: Substitute a dual port T1/E1 interface card for the T1 interface, and configure it for T1 operations. Single-port interface card Dual-port interface card Figure 4-27: Single-Port and Dual-Port T1/E1 Interface Cards Memotec Inc. 4-35...
  • Page 104 - Cannot be installed on a unit that has one or more legacy T1 interface cards installed in the other slots. Workaround: Substitute a dual port T1/E1 interface card for the T1 interface, and configure it for T1 operations. 4-36 Memotec Inc.
  • Page 105 Protocols supported: P-SDLC, S-SDLC, HDLC, PVCR, FR-NET, FR-USER, DDCMP, T-ASYNC, R-ASYNC, BSC, COP, PASSTHRU, synchronous and asynchronous PPP, X25 and SP (available with SkyPerformer license only). • Throughput speeds: 8 to 2048 Kbps, on both ports of the interface card. Memotec Inc. 4-37...

  • Page 106: Figure 4-28: Dual Serial Port Interface Card (Sdm-9220 And Sdm-9230 Only)

    NetPerformer Hardware Installation Guide • Together with the built-in serial port, a maximum of 3 serial ports are available on an SDM-9XXX Series unit. Figure 4-28: Dual Serial Port Interface Card (SDM-9220 and SDM-9230 Only) 4-38 Memotec Inc.

  • Page 107: Interface Card Status Leds

    Activity (traffic transmitted or received) on ACT (one the analog voice port located immediately for each Green above the LED. Blinks when the channel is port) ringing a phone Table 4-9 Status LED Indicators on Analog Voice Interface Cards Memotec Inc. 4-39...
  • Page 108 Table 4-9 Status LED Indicators on Analog Voice Interface Cards Channelized Digital Interface Cards The T1/E1 interface cards have four LEDs per port. For the LED locations refer to: • “Single-Port and Dual-Port T1/E1 Interface Cards” on page 4-35 4-40 Memotec Inc.

  • Page 109: Fxs And Fxo Interface Cards

    Use an RJ-11 cable provided in the product package to attach telephone and facsimile equipment to an FXS or FXO interface card (Subscriber Line connection). This cable is a flat telephone cable with RJ-11 plugs at both ends. Memotec Inc. 4-41...

  • Page 110: E&M Interface Card

    Use an RJ-45 cable provided in the product package to make an analog PBX tie-line connection on an E&M interface card. This cable is a solid wire cable with 8 conductors and RJ-45 plugs (8 pins) at both ends. 4-42 Memotec Inc.

  • Page 111: Figure 4-31: Rj-45 Pinout (Female Jack) For The E&M Interface Card

    Table 4-11 RJ-45 Pinout for E&M Interface Card NOTE: The pinout functions on an E&M/PTT port are slightly different from that of a standard E&M port. CONNECTOR CABLE Figure 4-31: RJ-45 Pinout (Female Jack) for the E&M Interface Card Memotec Inc. 4-43...
  • Page 112 You must install a ferrite on each cable connected to an E&M port on an SDM-9XXX Series unit in all countries. These ferrites are not provided with the product package. For instructions, turn to “Installing the Ferrites (EMI Filters)” on page 3-27. 4-44 Memotec Inc.

  • Page 113: T1/E1 Interface Cards

    “E&M Wiring and Grounding” on page 3-24. • 2 jumpers on the interface board, to prevent electromagnetic interference. For installation, refer to “E1-75 Jumpers” on page 3-13. Adapter Cable • RJ-48M to E1-75 dual BNC adapter cable (Ordering part number: AG2CA0001 ) Memotec Inc. 4-45...

  • Page 114: Figure 4-32: Rj-48 To E1-75 Dual Bnc Adapter Cable

    -If the unit is on a table, you must support the weight of the cables on the table . The digital port can desynchronize and the unit reset if the full weight of the BNC coaxial cables is unsupported. 4-46 Memotec Inc.
  • Page 115 If the line does not come up on this interface card, the problem could be related to the TX/RX cable connections. Try inverting the cables attached to the left (TX) and right (RX) BNC connectors of the port. Memotec Inc. 4-47...
  • Page 116 NetPerformer Hardware Installation Guide 4-48 Memotec Inc.

  • Page 117: Serial Port And User Equipment Connections

    Serial Port and User Equipment Connections This chapter provides information about the serial ports, the custom HD-26 cables, step-by-step procedures on how to connect the user equipment, WAN/User port specifications, custom serial cable specifications as well as serial port connector and custom HD-26 cable set connectivity.

  • Page 118: Chapter Overview

    “Custom HD-26 Cables” on page 5-3 • “Connecting the User Equipment” on page 5-5 • “WAN/User Port Specifications” on page 5-6 • “Custom Serial Cable Specifications” on page 5-7 • “Serial Port Connector and Custom HD-26 Cable Set Connectivity” on page 5-9 Memotec Inc.

  • Page 119: Serial Port

    “WAN/User Port Specifications” on page 5-6. Custom HD-26 Cables Each serial port requires a custom-made HD-26 male cable which can be ordered from Memotec Inc. or your NetPerformer distributor. For ordering information, refer to “Sales Contacts” on page 1-6. NOTE: The same custom cables are used for the port built into the base unit and ports on the dual serial port interface card.
  • Page 120 HD-26 custom cable that is installed. For example, with a V.35/V.11 DTE cable the port will select V.35/V.11 electrical characteristics and DTE. Software configuration of these characteristics is thus not required. For details concerning the custom serial cable, refer to “Custom Serial Cable Specifications” on page 5-7. Memotec Inc.

  • Page 121: Connecting The User Equipment

    Activate a voice connection by dialing a speed dial number to place a call. Check the status of the NetPerformer, its connections and all active channels, ports, PVCs and SVCs by executing the statistics commands (refer to the NetPerformer Reference Guides for details). Memotec Inc.

  • Page 122: Wan/User Port Specifications

    SNA: SDLC, LAN or Frame Relay RFC1490 (BAN, BNN); SDLC spoofing of up to 64 PUs, type 1, 2.0, 2.1 and 4/5, local SDLC and LLC2 spoofing, SDLC-to- LLC2 conversion. • Asynchronous user port protocols: ENQ/ACK, XON/XOFF, CTS/DTR, Transparent, Reliable, Asynchronous PPP. Memotec Inc.

  • Page 123: Custom Serial Cable Specifications

    Ordering part number 161-0895-001 , Stock number 502-0942-006 . - Use the DTE male cable for connection to a female connector on the X.21 equipment (typically a DCE device). Ordering part number 161-0896-001 , Stock number 502-0943-006 . Memotec Inc.

  • Page 124: Eu Cables

    Ordering part number 161-0899-001 , Stock number 502-0946-006 . - Use the DB-25/DTE male cable for connection to a female connector on the TIA-530 equipment (typically a DCE device). Ordering part number 161-0900-001 , Stock number 502-0947-006 . Memotec Inc.

  • Page 125: Serial Port Connector And Custom Hd-26 Cable Set Connectivity

    XTXCB 11 XTXCB 11 XTXCB DTRA DTRA DTRA C[A] Data Terminal Ready (Control on DTRB DTRB DTRB C[B] wire) DSRA DSRA DSRA Data Set Ready DSRB DSRB DSRB Table 5-1 Serial Connector and NetPerformer Custom HD-26 Cable Set Memotec Inc.
  • Page 126 DTE or DCE equipment via a NetPerformer serial interface. These HD-26 cables are custom and proprietary to the NetPerformer. The information in this table is not sufficient to manufacture a working cable that can interoperate with the serial port on the NetPerformer unit. 5-10 Memotec Inc.

  • Page 127: Troubleshooting Tips

    Troubleshooting Tips This section provides NetPerformer SDM-9XXX Series unit troubleshooting tips that describe the symptoms, the possible issues and the solutions.

  • Page 128: Chapter Overview

    NetPerformer Hardware Installation Guide Chapter Overview This chapter contains the following section: • “Symptoms, Issues and Solutions” on page 6-3 Memotec Inc.

  • Page 129: Symptoms, Issues And Solutions

    Unit starts, with an Enter DA at the console alarm message of the type: command line to view the alarms. A hardware error occurred An error has occurred (0x00100000 Contact Technical Support 0xC0000002), please and provide alarm codes. call technical support. Memotec Inc.
  • Page 130 LAN connection does not work If LINK LED is off, check LAN cable and replace if damaged. Incorrect cable connection If LINK LED is on, make sure you are using the correct IP address for transmissions. Memotec Inc.
  • Page 131 Enter DPORT at the console command line to view the current modem signal status on all ports. Modem signals down If modem signals are down, make sure the modem is plugged in, switched on and properly connected to the port. Memotec Inc.
  • Page 132 NetPerformer Hardware Installation Guide Memotec Inc.

  • Page 133: Appendix A: Warranty Information

    Appendix A: Warranty Information This appendix explains the conditions of the product warranty.

  • Page 134: Chapter Overview

    NetPerformer Hardware Installation Guide Chapter Overview This chapter contains the following sections: • “Memotec Standard Warranty Policy” on page A-3 Memotec Inc.

  • Page 135: Memotec Standard Warranty Policy

    Memotec Standard Warranty Policy This standard warranty policy sets out the sole obligation and liability of Memotec and the customer’s exclusive remedies for claims based on defects in or failure of any product sold (including software) by Memotec. This standard warranty policy replaces all other warranties, expressed or implied with respect to Products sold or services rendered by Memotec Inc.
  • Page 136 Any part of a product that has been installed, altered, repaired, or misused in any way that, in the opinion of Memotec, would affect the reliability or detracts from the performance of any part of the product, or is damaged as the result of use in a way or with equipment that had not been previously approved by Memotec;...
  • Page 137 Software is warranted to substantially conform to Memotec’s specifications for a limited period of ninety (90) days from the date of delivery. Memotec’s sole obligation under this warranty shall be limited to using its best commercial efforts to correct such Software as soon as practical after Distributor/Business Partner or end-user has notified Memotec of such defects.
  • Page 138 NetPerformer Hardware Installation Guide Memotec Inc.

  • Page 139: Appendix B: Compliance Information And Safety Warning

    Appendix B: Compliance Information and Safety Warning This appendix provides compliance, regulatory and environmental details, safety warnings and precautions, and cautionary information on making changes to the NetPerformer SDM-9XXX Series unit.

  • Page 140: Chapter Overview

    “Regulatory – Compliance and Agency Approval” on page B-3 • “Compliance and Regulatory Statements” on page B-5 • “Environmental Information” on page B-18 • “Safety Warnings and Precautions” on page B-20 • “Making Changes or Modifications” on page B-21 Memotec Inc.
  • Page 141 FCC Part 15 • EMC – Emission – EN55032:2012 Class A AS/NZS CISPR32 • EMC – Immunity EN 55024:2010 EN60950-1:2006 + A11, A1, A12, A2 IEC 60950-1:2005 + A1, A2 • Safety UL 60950-1 CSA C22-2 N°60950-1 Memotec Inc.
  • Page 142 IC CS-03 Issue 8 - Part 2 and Part 6 TBR 1 + TBR 2 • Telecom – Digital TBR4 TBR 12 + TBR 13 IC CS-03 Issue 8 - Part 1 • Telecom – Analog TBR 15 + TBR 17 TBR 21 Memotec Inc.

  • Page 143: Compliance And Regulatory Statements

    Compliance and Regulatory Statements EU Directives: EMC + Safety + RoHS Memotec Inc.
  • Page 144 NetPerformer Hardware Installation Guide Memotec Inc.
  • Page 145 Memotec Inc.
  • Page 146 MEMOTEC izjavlja, da je ta SDM-9120 UAC + SDM-9220 UAC + SDM-9230 UAC skladu z bistvenimi zahtevami in ostalimi relevantnimi določili direktive 2014/30, 2014/35, 2011/65. Hér með lýsir MEMOTEC yfir því að SDM-9120 UAC + SDM-9220 UAC + SDM-9230 UAC er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 2014/30, 2014/35, 2011/65.
  • Page 147 Austria, Belgium, Bulgaria, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Republic of Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom Table B-1 Compatible Telecom Services Memotec Inc.
  • Page 148 Austria, Belgium, Bulgaria, Czech Republic, Cyprus, SDM-9120 with Interface Denmark, Finland, France, Germany, Greece, Hungary, card 100-1107-503A/504A Iceland, Republic of Ireland, Italy, Latvia, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom. Table B-1 Compatible Telecom Services B-10 Memotec Inc.

  • Page 149: Table B-1 Compatible Telecom Services

    Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. FCC Part 68 Statement The SDM-9220 and the SDM-9230 comply with Part 68 of the FCC rules and the Memotec Inc. B-11...

  • Page 150: Connection To The Telephone Line

    For equipment equipped with interface cards 100-1107-003/004 or -503/504 (Quad/Dual FXO): - Manufacturer: Memotec Inc. - Model Number: Refer to the nameplate on the bottom of the unit - FCC Registration #: Refer to the nameplate (bottom of the unit) - Ringer Equivalence Number (REN): 0.1B...
  • Page 151 Problems, Repair and Warranty Should you experience trouble with this telephone equipment or for repair or warranty information, please contact Memotec Inc. Canada, Inc. at +1 (514) 738-4781. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect this equipment from the line network until the problem has been corrected.
  • Page 152 NetPerformer Hardware Installation Guide B-14 Memotec Inc.
  • Page 153 Repairs to certified equipment should be made by a Memotec Inc. authorized maintenance facility. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.
  • Page 154 Les réparations de matériel homologué doivent être coordonnées par un représentant désigné par Memotec Inc. L'entreprise de télécommunications peut demander à l'utilisateur de débrancher un appareil à la suite de réparations ou de modifications effectuées par l'utilisateur ou à...
  • Page 155 SDM-9120 (Ordering part number 100-1107-503A/504A ) will not operate. Warning Approval in Russia The SDM-9220 UAC and SDM-9230 UAC are approved. The Telecom approval certificate has been issued on 04/17/2017. It will expire on 04/17/2020. The approval number is OC-5-SPD-1937. Memotec Inc. B-17...

  • Page 156: Environmental Information

    WEEE separately. If you need more information on the collection, reuse and recycling systems, please contact your local or regional waste administration. You can also contact us for more information on the environmental performances of our products B-18 Memotec Inc.
  • Page 157 Compliance to China RoHS Memotec Inc. B-19...

  • Page 158: Safety Warnings And Precautions

    Caution Die Erdungsöse ist einer der wichtigsten Erdungsklemme, die dauerhaft auf die Erde angeschlossen werden muss. Vorsicht La cosse de terre est une borne de terre principale qui doit être connectée en permanence à la terre. Attention B-20 Memotec Inc.

  • Page 159: Making Changes Or Modifications

    Making Changes or Modifications Any changes and modifications not expressly approved by Memotec Inc. will void any compliance and regulatory approval, and will void the user’s authority to operate the equipment. Caution Memotec Inc. B-21...
  • Page 160 NetPerformer Hardware Installation Guide B-22 Memotec Inc.
  • Page 161 For local offices and sales representatives, visit our website: www.memotec.com Memotec Inc. 7755 Henri-Bourassa Boulevard West Montreal, Quebec Canada H4S 1P7 Tel: (514) 738-4781 Fax: (514) 738-4436 www.memotec.com...

This manual is also suitable for:

Netperformer sdm-9140Netperformer sdm-9230Netperformer sdm-9120

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