Segway Ninebot One S1 Service Manual
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Segway Ninebot One S1 Service Manual

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Summary of Contents for Segway Ninebot One S1

  • Page 1 Service Manual...

  • Page 3: Trademark, Patent, And Contact Information

    Ninebot holds various patents relating to Ninebot products, with other patents pending. This manual is prepared by Segway, who reserves all its copyrights. No institute or individual shall copy or disseminate this manual in whole or in part, or make use of the aforesaid patents without the prior written consent of Ninebot or Segway.

  • Page 4: Table Of Contents

    Contents Trademark, Patent, and Contact Information ................3 Safety ..........................7 Introduction ........................9 Hardware Batteries ........................13 Battery Cover ..........................14 Battery ............................15 Battery Test ...........................16 Pedals ......................... 17 Pedals ............................18 Pedal Components ........................19 LED Strips ........................21 LED Covers ..........................22 LED Strips .............................23 Body ...........................
  • Page 5 Contents Wheel and Tire ......................51 Hub Brackets ..........................52 Tire/Inner Tube ..........................53 Software Ninebot App ......................57 Ninebot App Installation ......................58 Connecting to a One S1 ......................59 Ninebot App Overview ......................60 Black Box ............................61 Battery Information ........................62 Updating the Firmware ......................63 Resetting the Serial Number .....................64 Calibrating the Balance Sensor ....................65 Resetting the Bluetooth Password ....................66...
  • Page 6 Contents One S1...

  • Page 7: Safety

    • Observe and follow all safety information on the warning label found on the battery and all other labels. • Use only charging devices approved by Ninebot or Segway and never attempt to bypass or override their charging protection circuits.
  • Page 8 Safety One S1...

  • Page 9: Introduction

    • Ninebot One S1 by Segway User Manual Left Right Please check www.segway.com for the latest user manual, and/or contact Segway to confirm you have on hand the most recent service publications. Unit Orientation When servicing the One S1, unit orientation is referenced as shown in...
  • Page 10 Introduction Control Board Connectors Some One S1 connectors have a locking tab holding it in place. To unplug/disconnect these connectors you must depress the locking tab while pulling on the connector. NOTE When pulling on a connector it is possible to pull the socket as well. Be careful not to pull the socket off the board.

  • Page 11: Hardware

    Hardware Installation and Removal Procedures...
  • Page 12 One S1...

  • Page 13: Batteries

    Avoid contact with any substance seeping from the battery. Batteries contain toxic and corrosive materials that could cause serious injury. If you experience any of the above, call Segway Technical Support immediately at 1-866-473-4929, prompt #2. Service Manual...

  • Page 14: Battery Cover

    Batteries Battery Cover Tools Required • Phillips screwdriver Removal Make sure the One S1 is powered off and the charger is not connected. Figure 1: Remove the silicone plug 1. Remove the silicone plug (Figure 1). 2. Use a Phillips screwdriver to remove the two screws (Figure 2).

  • Page 15: Battery

    Batteries Battery WARNING! Remove BOTH batteries before performing any internal service. Otherwise you risk serious injury or death due to electric shock. Tools Required • Phillips screwdriver Removal Make sure the One S1 is powered off and the charger is not connected. 1.

  • Page 16: Battery Test

    Figure 7. 6. The voltage should be 50–62 VDC. If it is higher or lower there is a problem with the battery. Contact Segway (page 3) for a replacement battery. Figure 7: Measure the DC voltage...

  • Page 17: Pedals

    Pedals Pedals Overview There are two pedals, one on each side of the unit. When to Replace Replace a pedal when it is cracked, bent, or otherwise broken. Service Manual...

  • Page 18: Pedals

    Pedals Pedals Tools Required • 2.5 mm hex wrench • 5 mm hex wrench • Punch Removal Make sure the One S1 is powered off and the End Fastener Set Screw End Fastener charger is not connected. Figure 8: Remove the pedal fasteners 1.

  • Page 19: Pedal Components

    Pedals Pedal Components Each pedals is composed of: • Base • Cover • Grip tape, small • Grip tape, large Holding the cover onto the base are: • Threaded inserts (6 per pedal) • M4x10 flathead screws (6 per pedal) Tools Required Figure 10: Grip tape removed •...
  • Page 20 Pedals One S1...

  • Page 21: Led Strips

    LED Strips LED Strips Overview There are two LED covers, one on each side of the unit. There are four LED strips, two on each side of the unit. When to Replace Replace an LED cover when it is cracked, bent, or otherwise broken. Replace an LED strip when troubleshooting determines that it is malfunctioning.

  • Page 22: Led Covers

    LED Strips LED Covers Tools Required • Phillips screwdriver Removal Make sure the One S1 is powered off and the charger is not connected. 1. Remove the following components: a. Both battery covers (page 14). b. Both batteries (page 15). 2. Use a Phillips screwdriver to remove the six screws (Figure 14).

  • Page 23: Led Strips

    LED Strips LED Strips Tools Required Unplug • Flathead screwdriver Removal Make sure the One S1 is powered off and the charger is not connected. 1. Remove the following components: a. Both battery covers (page 14). Figure 15: Unplug the LED strip b.
  • Page 24 LED Strips One S1...
  • Page 25 The following sections in this service manual are intended for authorized service technicians only. Segway does not recommend that non-authorized individuals replace any of the components described in the following sections. The warranty will be void if components in any of the following sections are...
  • Page 26 One S1...

  • Page 27: Body

    Body Body Overview This procedure breaks down the One S1 into these components: • Side panels • Frame • Pedals • LED Covers • Wheel • Batteries • Battery covers Safety WARNING! After removing both batteries, press and hold the ON/OFF button until all lights are off in order to discharge any power remaining in the One S1.

  • Page 28: Body Disassembly

    Body Body Disassembly Tools Required • 3 mm hex wrench • Phillips screwdriver Setup Make sure the One S1 is powered off and the charger is not connected. 1. Remove the following components: a. Both battery covers (page 14) b. Both batteries (page 15) c.
  • Page 29 Body Remove the Left Side Panel 1. Using a 3 mm hex wrench, remove the four hex bolts (Figure 19). These connect the side panel to the wheel. 2. Using a Phillips screwdriver, remove the five screws around the exterior edge of the side panel (Figure 19).
  • Page 30 Body Disconnect the Motor Wires 1. Remove the two upper wire guides (Figure 23). 2. Unplug the white connector and three barrel connectors (Figure 24). 3. Gently but firmly pull up on the wiring harness to dislodge the third wire guide and the silicone Remove wire guides sealant around it (Figure 25).
  • Page 31 Body Remove the Frame 1. Using a Phillips screwdriver, remove the four screws around the exterior edge of the side panel (Figure 26). NOTE One or more of these screws may be underneath a Warranty Void sticker. Simply press the screwdriver through the sticker break the seal Remove screws and access the screw.

  • Page 32: Body Assembly

    Body Body Assembly Follow these steps to assemble together a frame, wheel, and two side panels. Combined, these components make up the body of a One S1. Tools Required • 3 mm hex wrench Left Side Right Side • Phillips screwdriver •...
  • Page 33 Body Install the Frame 1. Orient the frame so the motor harnesses are on the right side (same side as right side panel). 2. Thread the motor harnesses and battery harnesses through the hole in the side panel. Plug in See Figure 32.
  • Page 34 Body Install Left Side Panel Wire guide “MK2b” 1. Verify that that wire guide (MK2b) is installed. See Figure 35. 2. Guide the battery harnesses through the hole in the side panel (Figure 36). 3. Connect both LED strips. 4. Gently lay the side panel against the frame, making sure not to pinch any wires between the Figure 35: Mount the left side panel components.
  • Page 35 Body Verify Functionality Follow these steps to verify that all the harness connections have been made correctly. 1. Install a single battery on either side of the unit. 2. Turn the unit ON. 3. Verify functionality: – Does the unit power ON? –...
  • Page 36 Body One S1...

  • Page 37: Frame

    Frame Frame Overview The frame is the central assembly located between the side panels and around the upper portion of the wheel. The frame is composed of: • Upper frame • Front frame • Rear frame Mounted on the frame are: •...

  • Page 38: Control Board Assembly

    Frame Control Board Assembly Tools Required • 3 mm hex wrench Removal Make sure the One S1 is powered off and the charger is not connected. 1. Disassemble the One S1 (page 28). Figure 39: Remove the four fasteners 2. Using a 3 mm hex wrench, remove the four control board fasteners (Figure 39).
  • Page 39 Frame Installation 1. Plug in the charge port, buzzer, handle sensor, and ON/OFF button (Figure 41 and Figure 42). 2. Install the U-grommets as shown in Figure 40. 3. Install the control board assembly: a. Insert the motor wires through the holes in the sides of the upper frame.

  • Page 40: Control Board Components

    Frame Control Board Components Unplug Tools Required • Phillips screwdriver • Isopropyl alcohol • Silicone thermal paste Disassembly Figure 45: Unplug the temperature sensor Make sure the One S1 is powered off and the charger is not connected. 1. Disassemble the One S1 (page 28). 2.
  • Page 41 Frame Assembly 1. Apply thermal paste on the the two aluminum Thermal pads, as shown in Figure 49. Paste 2. Place the control board on top of the heat sink and install nine screws: a. Five screws on top (Figure 46). Thermal b.

  • Page 42: Front/Rear Frames

    Frame Front/Rear Frames Tools Required • Phillips screwdriver Removal Figure 53: Front handle clasp present (left) and removed (right) Make sure the One S1 is powered off and the charger is not connected. 1. Disassemble the One S1 (page 28). 2. Remove the control board (page 38). Front Frame 1.

  • Page 43: Handle

    Frame Handle Handle Tools Required • Phillips screwdriver Removal Make sure the One S1 is powered off and the charger is not connected. Upper Frame 1. Disassemble the One S1 (page 28). 2. Remove the control board (page 38). 3. Remove the front and rear frames (page 42) Figure 58: Upper frame and handle assembly CAUTION! The handle is under spring tension, be careful...

  • Page 44: On/Off Button

    Frame ON/OFF Button ON/OFF Button Tools Required • Flathead screwdriver Removal Make sure the One S1 is powered off and the charger is not connected. 1. Disassemble the One S1 (page 28). 2. Remove the control board (page 38). Figure 61: ON/OFF button installed 3.

  • Page 45: On/Off Board

    Frame ON/OFF Board Tools Required • Phillips screwdriver Removal Make sure the One S1 is powered off and the charger is not connected. 1. Disassemble the One S1 (page 28). 2. Remove the control board (page 38). Figure 64: Remove the three screws 3.

  • Page 46: Charge Port

    Frame Charge Port Tools Required • 15 mm socket • Locking pliers • Flathead screwdriver • CA glue Removal Make sure the One S1 is powered off and the charger is not connected. Figure 66: Remove the nut 1. Access the charge port: a.

  • Page 47: Charge Port Cover

    Frame Charge Port Cover Tools Required • Flathead screwdriver • CA glue Mounting studs Removal Make sure the One S1 is powered off and the charger is not connected. 1. Access the charge port: Figure 68: Charge port cover attached to mounting studs a.

  • Page 48: Buzzer

    Frame Buzzer Tools Required • Knife • Hot melt glue Removal Make sure the One S1 is powered off and the charger is not connected. 1. Disassemble the One S1 (page 28). Figure 70: Buzzer 2. Remove the control board (page 38). 3.

  • Page 49: Temperature Sensor

    Frame Temperature Sensor Tools Required • Knife • Thermally conductive epoxy • Tape Removal Make sure the One S1 is powered off and the charger is not connected. 1. Disassemble the One S1 (page 28). 2. Remove and disassemble the Control Board (page 38).
  • Page 50 Frame One S1...

  • Page 51: Wheel And Tire

    Wheel and Tire Wheel and Tire Overview The wheel contains an internal hub motor. Around the wheel is the tire and inner tube. Attached to the wheel are two foot pedal brackets that are used to mount the wheel onto the side panels and to attach the foot pedals.

  • Page 52: Hub Brackets

    Wheel and Tire Hub Brackets Tools Required • 13/16-inch socket • Pass-through socket wrench • Large flathead screwdriver Removal Make sure the One S1 is powered off and the charger is not connected. 1. Disassemble the One S1 (page 28). 2. Lay the wheel horizontally between two tables, as Figure 74: Removing the hub nut shown in Figure 74.

  • Page 53: Tire/Inner Tube

    Wheel and Tire Tire/Inner Tube Valve stem Tools Required • Two tire irons • Safety glasses Removal Make sure the One S1 is powered off and the charger is not connected. 1. Remove both battery housings (page 28). 2. Remove the valve stem cap and completely deflate the tire by pushing down on the valve needle while squeezing the tire (Figure 77).
  • Page 54 Wheel and Tire One S1...

  • Page 55: Software

    Software Installation, Use, and Diagnostics...
  • Page 56 One S1...

  • Page 57: Ninebot App

    Ninebot App Ninebot App Overview The Ninebot App can be used to update the firmware on the One S1 and for accessing the Black Box data. A lot of vehicle information can be found within the Ninebot App. Take the time to explore it, because it can be a great tool for troubleshooting.

  • Page 58: Ninebot App Installation

    Ninebot App Ninebot App Installation Follow these steps to download and install the Ninebot App on your mobile device. 1. Use an iOS or Android mobile device. NOTE Requires iOS 8 or above, Android 4.3 or above. 2. Scan the appropriate QR code for your device. Alternatively, go to the Apple App Store (iOS devices) or the Google Play Store (Android devices) and search for “Ninebot.”...

  • Page 59: Connecting To A One S1

    Ninebot App Connecting to a One S1 Follow these steps to connect your smartphone or tablet to your One S1. 1. Turn on your One S1. 2. Enable bluetooth on your smartphone or tablet. 3. Open the Ninebot App (Figure 81). 4.

  • Page 60: Ninebot App Overview

    Ninebot App Ninebot App Overview User Options Settings Menu Enable or disable Lock Mode Enable or disable Swipe up for the Speed Limiter more information One S1...

  • Page 61: Black Box

    Ninebot App Black Box Follow these steps to send the black box data from your One S1. The black box data includes the fault log, battery charge/discharge history, and other information. 1. Open the Ninebot App and connect to your One S1. 2.

  • Page 62: Battery Information

    Ninebot App Battery Information Follow these steps to view detailed information about the Batteries. 1. Open the Ninebot App and connect to your One S1. 2. Go to the Settings Menu. 3. Select Battery Information. One S1...

  • Page 63: Updating The Firmware

    Ninebot App Updating the Firmware Follow these steps to install the latest firmware on a One S1. 1. Open the Ninebot App and connect to your One S1. 2. You may be prompted to update the firmware. Select “Sure” to update it now, otherwise continue to the next step. 3.

  • Page 64: Resetting The Serial Number

    7. Take a screenshot showing the Target Serial Number and the Additional Code and email it to technicalsupport@segway.com. 8. Segway Technical Support will reply with the appropriate Check Code / Verification Code. 9. Input the Check Code / Verification Code.

  • Page 65: Calibrating The Balance Sensor

    Ninebot App Calibrating the Balance Sensor The One S1 must be held upright and must remain still (no movement) during calibration. Use the foam packaging the One S1 was shipped in as a convenient stand to hold it upright and stationary. 1.

  • Page 66: Resetting The Bluetooth Password

    Ninebot App Resetting the Bluetooth Password Follow these steps to clear the Bluetooth password for connecting to the One S1 via the Ninebot App. 1. Power ON One S1. 2. Slowly tip unit onto side. 3. Press and hold the ON/OFF button for 5-8 seconds. One S1...

  • Page 67: Appendices

    Appendices...
  • Page 68 One S1...

  • Page 69: Post-Service Tests

    Operational Test 1. Turn ON and power OFF the One S1 twice. 2. Confirm adequate battery level (see the Ninebot One S1 by Segway User Manual for information on checking battery charge level). 3. Use the handle to lift the One S1 off the ground while powered on.
  • Page 70 Post-Service Tests One S1...

  • Page 71: Tools And Equipment

    Tools and Equipment Tools and Equipment This appendix lists the tools and equipment recommended for servicing and diagnosing a One S1. Table 1: Tools and Equipment Tool Description CA glue — Loctite 403 (P/N 20724-00001) Adhesive Hot melt glue Thermally conductive epoxy Antistatic mat ESD Equipment Antistatic wrist strap...
  • Page 72 Tools and Equipment One S1...
  • Page 74 25399-00001 ab...

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