Problem Solving - Sylvania STC984 Owner's Manual

Problem Solving

Problem Solving Section
For your assistance, we have listed below a few common problems.
Phone does not work, check the following:
1. Base Unit is plugged into a power source.
2. Handset is charged.
3. TONE/PULSE Select Switch is in the right position.
4. Telephone Line Cord is plugged into the Telephone Jack.
Range of phone limited, check the following:
1. Base Unit is centrally located in your residence.
2. Base Unit is not located near appliances.
No dial tone, check the following:
1. Telephone Line Cord plugs are connected to the Telephone Jack and Telephone Line
Connection Jack.
2. Base Unit is plugged into a power source.
3. If you had a power failure or had unplugged the Base Unit, replace the Handset on the
Base Unit for 2 to 5 seconds to reset the system.
No connection between the Handset and the Base Unit, check the following:
1. Be sure to register your Handset to the Base Unit (see page 26 for details).
Received signal flutters or fades, check the following:
1. Battery Pack in the Handset is fully charged.
2. Handset is not too far from the Base Unit.
Interference on reception, check the following:
1. Noise may be picked up from electrical products in the home or electrical storms.
Generally, this noise is a minor annoyance and should not be interpreted as a defect in
your system. (See Technical Information on page 32).
2. Choose an alternate channel using the Scan/Del button on the Handset.
3. Do not use this telephone within 20 ft. of a microwave oven while it is working, as you
may experience interference. This is a normal occurrence with 2.4 GHz phones and
should not be interpreted as a defect in the product.
Excess static, check the following:
1. Check to see that the Antenna is not touching another metal object.
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