Troubleshooting: Using Pylon With M-Business Anywhere Client - Sybase Desktop User Manual

Appendix A

Troubleshooting: Using Pylon with M-Business Anywhere client

Table A-6
Problems using
Pylon with
M-Business
Anywhere client
190 / iAnywhere Solutions, Inc.
Problem
You install Pylon and M-Busi-
ness Anywhere client one
after another, but Pylon does
not seem to be installed on
the device.
You sync wirelessly, but per-
forming a Modem Sync in
M-Business Anywhere client
does not sync your Lotus
Notes applications.
Possible cause/steps to take
These two products work together, but you
must install one, perform a sync, then
install the other. If you do not sync in
between, Pylon Conduit will not install cor-
rectly.
To solve this problem, with M-Business Any-
where client installed:
1. Uninstall Pylon from the desktop and
the device. See "Uninstalling Pylon"
(page 52).
2. Sync your device.
3. Reinstall Pylon. See "Installing Pylon"
(page 39).
If you are syncing wirelessly, you can per-
form a Modem Sync to sync your M-Busi-
ness Anywhere client channels, but you also
will have to perform a sync using ActiveSync
in order to sync Pylon and your Lotus Notes
PIM applications.