Kustom Signals Digital Eyewitness HD Installation Manual
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Kustom Signals Digital Eyewitness HD Installation Manual

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Kustom Signals, Inc.
®
Digital Eyewitness
HD
In-Car Video System
Installation Manual
Manual Part Number:
006-1219-00 Rev. 0

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Summary of Contents for Kustom Signals Digital Eyewitness HD

  • Page 1 Kustom Signals, Inc. ® Digital Eyewitness In-Car Video System Installation Manual Manual Part Number: 006-1219-00 Rev. 0...
  • Page 2 This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part in any form or by any means electronic, mechanical, photocopying, recording, or otherwise without prior written permission of Kustom Signals, Inc. Kustom Signals, Inc.
  • Page 3 Note: Indicates additional information or emphasizes a topic related to the subject being discussed. Field Service Kustom Signals, Inc. can provide field service for start-up assistance, training, maintenance, and replacement/spare parts for new and existing equipment. Contact a Kustom Signals, Inc. technical support representative by calling 1-800-835-0156 or 1-620-431-2700.
  • Page 4 This Page Intentionally Left Blank Digital Eyewitness ® Manual Part Number: In-Car Video System 006-1219-00 Rev. 0...

  • Page 5: Table Of Contents

    ® Digital Eyewitness HD In-Car Video System Table of Contents Chapter Page 1 Product Description ..................1-1   General Description ..................1-1   ® Basic Digital Eyewitness HD System ............1-1   Optional Eyewitness ® HD System Components ......... 1-2  ...
  • Page 6 Mini-Octopus (Mini-OTP) Cable (Part # 155-3952-00) ........4-4   Accessory Cable (Part # 155-3956-25) ............4-5   Installing the Power Cable (Part # 155-3957-25) ..........4-7   Installing the Power Tamer ................4-8   5 Installation of GPS and Wi-Fi Antennas ............. 5-1  ...
  • Page 7 List of Figures Figure Page Figure 1-1. Example Top Tray ....................1-3   Figure 1-2. Example Middle Tray ..................1-3   Figure 1-3. Example Bottom Tray..................1-3   Figure 1-4. Serial Number Location on the DVR ..............1-6   Figure 1-5. HD Camera Serial Number Label ..............1-7  ...
  • Page 8 Figure 4-6. Wire Color and Uses ..................4-5   Figure 4-7. Power Cable Taped to Fish Tape ..............4-7   Figure 4-8. Sample Power Tamer Mounting Location (Inner Fender – Crown Vic) ....4-8   Figure 4-9. Chassis Ground Connection (Charger Shown) ..........4-9  ...

  • Page 9: Product Description

    Product Description Chapter 1 Product Description General Description This installation manual is intended to provide the installation technician with easy to follow instructions for installing a Digital Eyewitness ® HD in-car video system. The manual is divided into chapters, each of which provides a set of instructions for installing a specific portion of the system.

  • Page 10: Optional Eyewitness ® Hd System Components

    Product Description Optional Eyewitness ® HD System Components ® The Eyewitness HD system may be ordered in many configurations that may include any of the following components:  Internal 64 GB hard drive (in addition to the removable hard drive – required for background recording) ...

  • Page 11: Checking The Order

    Product Description Checking the Order Prior to beginning the installation of the system, the technician should check the items received against the original order and packing slip. If any items are missing, please notify Kustom Signals, Inc. at 1-800-835-0156 or 1-620-431-2700. When the box is opened, the installer will find an installation guide that is a useful reference tool during the installation.

  • Page 12: Installer Qualifications

    Signals, Inc. continues to enhance the product, some modifications have been made to some of the installation procedures that were presented in the past. Order of Installation Kustom Signals, Inc. recommends that the installer follow the following sequence when ® installing the Eyewitness HD system.

  • Page 13: Protecting Against Rfi (Radio Frequency Interference)

    Product Description 1. If the system was ordered with a mounting tab that glues to the windshield, the glue that secures the mounting tab to the windshield must have at least two (2) hours to dry before the camera is attached. This mounting tab must be installed at the beginning of the installation to allow adequate time for the glue to cure.

  • Page 14: Power/Ground Connection Requirements

    Eyewitness HD System Serial Numbers Whenever service or technical assistance is required, contact a Kustom Signals’ customer service representative by calling 1-800-835-0156 or 1-620-431-2700. The caller should be prepared to provide the Serial Numbers for the system components requiring service.

  • Page 15: Figure 1-5. Hd Camera Serial Number Label

    Product Description The serial number label for the HD cameras will be located on the top of the camera housing. Figure 1-5. HD Camera Serial Number Label The serial number for the system monitor is located on the back of the monitor. Figure 1-6.

  • Page 16: Figure 1-8. Expanse Transmitter Base Serial Number Label

    Product Description The serial number for the Expanse wireless audio base can be found on the bottom of the base. Keep in mind that the base is typically installed face down, meaning that the bottom of the base is actually facing the windshield of the vehicle. Figure 1-8.

  • Page 17: Installing The Tablet Monitor Controller (Tmc)

    Installing the Tablet Monitor Controller (TMC) Chapter 2 Installing the Tablet Monitor Controller (TMC) General Description ® The Digital Eyewitness HD in-car video system provides two monitor options:  Tablet Monitor Controller (Part # 200-2273-00)  Ferrite Clamp (Part # 013-0020-00) ...

  • Page 18: Figure 2-2. Ball Stud Installed In Display Mounting Plate

    Installing the Tablet Monitor Controller (TMC) To install the TMC use the following steps: 1. Locate the TMC and place it face down on a soft surface, such as a lint-free towel. 2. Locate the TMC mounting hardware and set them aside. ®...

  • Page 19: Figure 2-3. Tablet Monitor Controller Cable Connection And Cable Routing

    Installing the Tablet Monitor Controller (TMC) Once the TMC cable is secured to the TMC connector, route the TMC cable in the molded channel on the back of the display. Figure 2-3. Tablet Monitor Controller Cable Connection and Cable Routing 8.

  • Page 20: Tablet Monitor Controller Installation

    Installing the Tablet Monitor Controller (TMC) 10. Locate the ferrite clamp for the TMC. Open the ferrite clamp and align it with the TMC cable, just slightly below the bottom edge of the TMC. 11. Make sure that the TMC cable is resting in the slot then close and lock the ferrite clamp. Figure 2-5.

  • Page 21: Figure 2-6. Display Mount Base

    Installing the Tablet Monitor Controller (TMC) Apply Loctite ® Thread Locker Blue 242 ® to the threads of the flexible mount and then thread the flexible mount into the desired threaded hole on the mount base. The ® Loctite will setup in 10 minutes and fully cure in 24 hours. Tighten the 22mm jam nut against the mount base.

  • Page 22: Headliner Mount

    Installing the Tablet Monitor Controller (TMC) Headliner Mount Remove the passenger side sun visor clip. If this system will be using a combo mount for the camera and Expanse wireless audio transmitter, do not install it until after mounting the TMC. Remove the overhead console.

  • Page 23: Figure 2-10. Creating The Hole For The Center Nut

    Installing the Tablet Monitor Controller (TMC) Position the mounting plate for the TMC and place the center nut 3” above the center cut that was made in the headliner in the previous step. Once properly position, poke a 1/4” hole for the center nut and the top two (2) holes on bracket. Make sure that once the position for the TMC has been selected IMPORTANT the installer must be sure that the TMC’s position will not block...

  • Page 24: Figure 2-12. Preparing The Fastener For The Center Nut

    Installing the Tablet Monitor Controller (TMC) Place one ¼” x ½” hex cap screw with two ¼” x 1-1/4” fender washers through the hole punched for the center nut. Place one fender washer on the outside of the headliner. Figure 2-12. Preparing the Fastener for the Center Nut Attach the center nut with TMC to the ¼”...

  • Page 25: Installing The Cameras And In-Car Microphone (Icm)

    Chapter 3 Installing the Cameras and In-Car Microphone (ICM) General Description The information in this chapter applies to the following Kustom Signals, Inc. components:  HD camera (Part # 200-3048-00)  HD camera cable (Part # 155-3951-25)  Combination mount (camera and Expanse audio transmitter base) (Part # 050-0695-04) ...

  • Page 26: Figure 3-2. Antenna Cable Connection At Expanse Transmitter Base

    Installing the Camera and In-Car Microphone (ICM) 2. Connect the camera cable to the camera. The end of the cable without the color code should be connected to the camera. 3. Connect the audio cable to Expanse transmitter base. The end of the cable without the color code should be connected to the Expanse transmitter base.

  • Page 27: Figure 3-5. Installing The Sun Visor Clip Over The Mounting Bracket

    Installing the Camera and In-Car Microphone (ICM) 6. Pivot the sun visor out of the way. 7. Remove the factory screw(s) that are used to secure the sun visor clip to the headliner. 8. Remove the sun visor clip. 9. Position the bracket in its mounting position. 10.

  • Page 28: Initial Checks Prior To Installing Camera On Windshield Or Headliner Mounting Tab

    Installing the Camera and In-Car Microphone (ICM) Figure 3-6. Proper Final Position of Antenna When installing in a vehicle with RF sensitive electronic IMPORTANT components, it is important to keep the Expanse (Radio) base antenna as far away as possible from those components to eliminate any possible interference with those devices.

  • Page 29: Installing An Hd Camera With Windshield Mount (Part # 050-0615-00)

    Installing the Camera and In-Car Microphone (ICM) Since most vehicles are equipped with a passenger side airbag, obtain a copy of the airbag deployment zone from the manufacturer. Glue the mounting tab in a location that places the camera in a safe zone. Possible locations to consider (subject to the airbag deployment information) include: ...

  • Page 30: Figure 3-8. Windshield Mounting Tab

    Installing the Camera and In-Car Microphone (ICM) Figure 3-8. Windshield Mounting Tab Figure 3-9. Proper Orientation of the Windshield Mounting Tab 2. Use a clean, lint-free cloth that is saturated with rubbing alcohol to clean the mounting location on the inside of the windshield and the mounting surface of the mounting tab. 3.

  • Page 31: Figure 3-10. Jam Nuts Properly Installed

    Installing the Camera and In-Car Microphone (ICM) f. Hold the mounting tab in this position for one (1) minute before releasing it. After one (1) minute, the technician may use painter’s tape to hold the mounting tab in position while the adhesive continues to set up. The technician needs to make sure to remove all tape adhesive IMPORTANT residue from the windshield after removing the tape.

  • Page 32: Figure 3-11. Top Of Hd Camera

    Installing the Camera and In-Car Microphone (ICM) 7. Locate the parting line on the body of the pivot assembly. This parting line is off-center. Thread the pivot assembly stud that is on the longest end of the pivot assembly into the threaded hole on the mounting bracket of the camera.

  • Page 33: Figure 3-13. Jam Nuts Properly Installed

    Installing the Camera and In-Car Microphone (ICM) Installing an HD Camera with Optional Headliner Mount (Part # 050-0615-00) Prior to beginning the installation procedure, it is critical that the technician has addressed all of the issues mentioned in the Initial Checks information earlier in this chapter. The mounting tab used for this setup is the same tab as used with the windshield mount.

  • Page 34: Figure 3-14. Camera Bracket On Top Of Camera

    Installing the Camera and In-Car Microphone (ICM) 5. Thread the camera onto the stud on the opposite end of the pivot assembly. Figure 3-14. Camera Bracket on Top of Camera 6. Locate the metal lip above the headliner where the bracket will be installed. Figure 3-15.

  • Page 35: Installing The In-Car Microphone

    Installing the Camera and In-Car Microphone (ICM) Installing the In-Car Microphone To install the in-car microphone, the technician will need the following items:  In-car microphone  Mounting screws  Phillips head screwdriver 1. Locate the in-car microphone and the mounting screws. 2.

  • Page 36: Installing The Rear Seat Camera With Integrated In-Car Microphone

    The rear seat camera is intended to be mounted to capture the actions of detainees that are seated in the rear seat of the vehicle. Kustom Signals, Inc. recommends that the camera be mounted on the side of the vehicle that is opposite from where detainees are typically seated.

  • Page 37: Figure 3-18. Inline Camera Connection Secured With Electrical Tape

    Installing the Camera and In-Car Microphone (ICM) 4. Secure the connection using a couple of wraps of electrical tape. Just use enough tape to secure the connection. Figure 3-18. Inline Camera Connection Secured with Electrical Tape 5. Align the holes in the camera with the holes in the camera bracket. IMPORTANT The camera should be positioned so that the cable attachment at the camera is on top when the camera is installed.
  • Page 38 Installing the Camera and In-Car Microphone (ICM) This Page Intentionally Left Blank Digital Eyewitness ® 3–14 Manual Part Number: In-Car Video System 006-1219-00 Rev. 0...

  • Page 39: Routing And Installing System Cables

    Routing and Installing System Cables Chapter 4 Routing and Installing System Cables General Description ® Cabling of the Eyewitness HD system is a straightforward process. However, there are several precautions that the installation technician needs to follow. Prior to installing the cables, it is important that the technician has an understanding of the cables used and the basic layout of the system.

  • Page 40: Side Airbag Precautions

    Kustom Signals, Inc. highly recommends that, where possible, cables should be routed away from the airbags. For example, if the vehicle has side curtain airbags, it would be better to route the cables under the doorsill trim plate.

  • Page 41: Managing Excess Cable

    Routing and Installing System Cables Figure 4-2. Power Cable Routed Through Factory Pass-Thru Managing Excess Cable In many installations, the technician will end up with excess cable that needs to be properly managed to avoid creating operation issues with the Eyewitness ®...

  • Page 42: Mini-Octopus (Mini-Otp) Cable (Part # 155-3952-00)

    Routing and Installing System Cables Mini-Octopus (Mini-OTP) Cable (Part # 155-3952-00) The Eyewitness ® HD system uses a mini-octopus, or OTP cable. This cable has a single connector on one end that connects to the DVR, while the opposite end branches out to connect to several components.

  • Page 43: Accessory Cable (Part # 155-3956-25)

    Routing and Installing System Cables Accessory Cable (Part # 155-3956-25) The accessory cable has a male connector on one end and 13 individual wires on the opposite end. The cable also includes a foil shielding material. Each wire has a specific purpose and is identified by color.
  • Page 44 8. Connect the Black wire to the desired circuit for the Siren – interface. The type of connection here will vary based on who manufactured the siren controller. 9. Connect the Blue wire to the brake actuator circuit. Kustom Signals, Inc. strongly recommends against cutting the wire for the brake actuator circuit. Instead, Kustom Signals, Inc.

  • Page 45: Installing The Power Cable (Part # 155-3957-25)

    Routing and Installing System Cables Installing the Power Cable (Part # 155-3957-25) The main power cable for the Eyewitness ® HD system contains the following wires:  Power (Red) – To be tied together with the white power wire  Power (White) – To be tied together with the red power wire ...

  • Page 46: Installing The Power Tamer

    Routing and Installing System Cables Installing the Power Tamer The Eyewitness ® HD system is equipped with a power tamer. The installer will use the following steps to install the power tamer. The power tamer is only intended to be connected to the IMPORTANT ®...

  • Page 47: Figure 4-9. Chassis Ground Connection (Charger Shown)

    Routing and Installing System Cables 10. Install a butt connector on the end of the orange wire. 11. Use the other half of the butt connector to connect the orange power tamer wire to the red ® and white power wires from the Eyewitness HD power cable.
  • Page 48 Routing and Installing System Cables This Page Intentionally Left Blank Digital Eyewitness ® 4–10 Manual Part Number: In-Car Video System 006-1219-00 Rev. 0...

  • Page 49: Installation Of Gps And Wi-Fi Antennas

    Installation of GPS and Wi-Fi Antennas Chapter 5 Installation of GPS and Wi-Fi Antennas General Information ® The Digital Eyewitness HD in-car video system is available with both GPS and Wi-Fi antennas. Installing GPS Components (Part # 015-1599-00) When the GPS option is ordered, most of the GPS components come pre-installed, as they are located inside the case of the DVR.

  • Page 50: Installing Wireless N File Transfer 5.0 Ghz Antenna Components

    Installation of GPS and Wi-Fi Antennas Installing Wireless N File Transfer 5.0 GHz Antenna Components (Part # 050-0860-00) The optional vehicle equipment that is required to allow for the wireless transfer of files in a ® Digital Eyewitness HD system consists of two external trunk lid mounted antennas and a factory installed internal wireless transfer card.

  • Page 51: Figure 5-3. Completed Antenna Installation

    Installation of GPS and Wi-Fi Antennas 4. Connect the 5.0 GHz antenna element to the trunk lid mount. Ensure the antenna is installed securely. The following figure shows a completed antenna installation. Figure 5-3. Completed Antenna Installation Note: The type and style of the antenna and its mount may differ from the figures shown.
  • Page 52 Installation of GPS and Wi-Fi Antennas This Page Intentionally Left Blank Digital Eyewitness ® 5–4 Manual Part Number: In-Car Video System 006-1219-00 Rev. 0...

  • Page 53: Installation Of The Digital Video Recorder (Dvr)

    Installation of the Digital Video Recorder (DVR) Chapter 6 Installation of the Digital Video Recorder (DVR) General Description ® The Digital Video Recorder (DVR) used with the Digital Eyewitness HD in-car video system provides several options for installation. Before installing the unit, the technician should become familiar with the connector locations on the unit.

  • Page 54: Dvr Rear Panel

    Installation of the Digital Video Recorder (DVR) DVR Rear Panel The rear panel of the DVR is where the wiring connectors for the DVR are found. Primary (Left) and Secondary (Right) Wi-Fi Connections Item Description Item Description HD camera 1 connection (Cam 1) Wi‐Fi antenna connection (Secondary Wi‐Fi) SD camera connection (Cam 2) 10 Wi‐Fi antenna connection (Primary Wi‐Fi) HD camera 2 connection (Cam 3) 11 Mini‐octopus connection ...

  • Page 55: Dvr Heat Management

    Installation of the Digital Video Recorder (DVR) above, item 10 is the primary Wi-Fi antenna connection and item 9 is the secondary Wi-Fi antenna connection. Item 8 is for future enhancements.  Mini-Octopus (Mini-OTP) – The Mini-OTP cable has connections for Audio 1 input, Audio 2 input (optional) and Radar input (optional).

  • Page 56: Dvr / System Serial Number Locations

    Installation of the Digital Video Recorder (DVR) DVR / System Serial Number Locations The serial number for the DVR is provided on a label on the rear panel of the DVR. A photo of the label is provided in Chapter 1 of this manual. Preparing the DVR for Mounting The following items must be done prior to mounting the DVR and battery backup: 1.

  • Page 57: Figure 6-6. Floor Mounted Location Of Dvr

    Installation of the Digital Video Recorder (DVR) Figure 6-6. Floor Mounted Location of DVR The following items are needed to facilitate the installation:  DVR  Self-tapping bracket-to-floor mounting screws  Screw gun and bit Prior to installing the DVR and making the connections, it is important to have all of the cables properly routed to the DVR.

  • Page 58: Figure 6-8. Wireless File Transfer Antenna Connections

    Installation of the Digital Video Recorder (DVR) 6. Connect the wireless file transfer antenna cable to one of the three available connections on the rear of the DVR. Make these connections starting with the connection farthest to the left. Wireless File Transfer Antenna Connections Figure 6-8.

  • Page 59: Figure 6-12. Camera Connections

    Installation of the Digital Video Recorder (DVR) 10. Connect the camera connections on the back of the DVR. SD Camera HD Camera 1 (CAM2) (CAM1) Connection Connection HD Camera 2 (CAM3) Connection Figure 6-12. Camera Connections Connect the accessory cable on the back of the DVR. Accessory Cable Connection Figure 6-13.
  • Page 60 Installation of the Digital Video Recorder (DVR) This Page Intentionally Left Blank Digital Eyewitness ® 6–8 Manual Part Number: In-Car Video System 006-1219-00 Rev. 0...

  • Page 61: Installation Of The Mobile Data Computer (Mdc) Option

    Installation of the Mobile Data Computer (MDC) Chapter 7 Installation of the Mobile Data Computer (MDC) Option General Description ® The Digital Eyewitness HD in-car video system may be equipped with an optional Mobile Data Computer (MDC) interface. The MDC software installs on an agency provided mobile computer.

  • Page 62: Figure 7-1. Determine Which Port The Ethernet Cable Is Connected To

    Installation of the Mobile Data Computer (MDC) Route the included Ethernet cable from the DVR to the mobile computer. a. Connect the cable to the middle Ethernet port on the back of the DVR. b. If needed, connect the Ethernet-to-USB adapter and insert into a USB port on the mobile computer.

  • Page 63: Figure 7-3. Internet Protocol Version 4 (Tcp/Ipv4) Properties

    Return to the directory where the MDC application is installed (Typically, C:\Program Files\Kustom Signals Inc\MDC) and open the file called PreInitSettings.json using a text editor. This file will look as shown below. Edit the IP address with the value of the IP ®...

  • Page 64: Figure 7-5. Mdc Controller

    Installation of the Mobile Data Computer (MDC) If this Eyewitness ® HD system is an MDC-only system, it includes a small dedicated controller to be used with the MDC for critical functions: Power, Record and Stop. This controller acts as a back-up should the computer fail or be removed, or is needed for some other function.

  • Page 65: Field Verification Of File Transfer Operability

    Field Verification of File Transfer Operability Chapter 8 Field Verification of File Transfer Operability General Information Field verification of file transfer operability: 1. To transfer files wirelessly from the Eyewitness ® HD system to the station’s storage server, the user must first park the vehicle within range of the station’s wireless network. ...

  • Page 66: Figure 8-3. Example File Transfer Messages

    Field Verification of File Transfer Operability  During file upload, the technician will see a prompt that shows number of files, current file, data transferred and % complete Figure 8-3. Example File Transfer Messages  Once the file transfer has completed, the technician will see the ‘All files transferred successfully’...
  • Page 67 Field Verification of File Transfer Operability 5. During a file upload, the technician can cancel the file transfer by pressing the cancel button or pressing record.  If file transfer is cancelled, file transfer will be reattempted after any of the following: i.
  • Page 68 Field Verification of File Transfer Operability This Page Intentionally Left Blank Digital Eyewitness ® 8–4 Manual Part Number: In-Car Video System 006-1219-00 Rev. 0...

  • Page 69: Index

    Index Index Accessory Cable Installing the Cameras and In-Car (Part # 155-3956-25) ......4-5 Microphone (ICM) ....... 3-1 Basic Cabling Information ...... 4-1 Installing the In-Car Microphone ... 3-11 Basic Digital Eyewitness ® Installing the Power Cable System ..........1-1 (Part # 155-3957-25) ......
  • Page 70 Index This Page Intentionally Left Blank Digital Eyewitness ® Index–2 Manual Part Number: In-Car Video System 006-1219-00 Rev. 0...

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