SMC Networks Elite16 Manual page 74

Technical Assistance
You can get assistance with installing
your Ethemet adapter by calling your
dealer Before calling for technical
help, be prepared to supply the follow-
ing information:
1, Computer system manufacturer
and model, BIOS manufacturer,
BIOS date, BIOS version, CPU type,
system clock speed, bus speed,
memory size, monitor type (color,.
monochrome, high resolution,
etc), and printer type (serial or
parallel),
2, DOS version, network software
manufacturer and version,
software driver version, software
driver file size and date,
3, Applications software name,
manufacturer, version, and date.
4, Contents of the AUTOEXECBAT
and CONFIG.SYS files in the root
directory of the computer(s) having
problems,
5, Error codes or messages displayed
by diagnostic programs, network
operating system, or applications
software.
6, The type of interconnecting cable
used (please be specific) and the
resistance value of terminators in-
stalled.
7, Types of LAN adapters used in the
network. The configuration
parameters (I/O address, IRQ chan-
nel, RAM size and base address,
ROM size and base address) of the
LAN adapter(s) having problems,
8, Other option boards and functions
installed in the computer and their
configuration parameters (I/O ad-
dress, IRQ level, RAM size and
base address, ROM size and base
address). Possible option boards
include; graphics adapters, mouse
controllers, extended memory
boards, tape controllers, modems,
other LAN adapters, and printer
controllers,
9, Type of concentrator used in a
twisted pair network (manufac-
turer and model number).
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