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6.
SERVICE SUPPORT
6.1
CUSTOMER ASSISTANCE
For customer assistance, contact the Motorola help desk as directed below:
Help desk email: n2cshd@motorola.com
Help desk telephone: +972-3-568-4040
Before contacting the Motorola help desk, be sure to gather the following information:
• ESN
• MSN
• Track number
• Kit number
• Model number
This information can be obtained from the c18 labels located on the top and bottom of each module, as shown in Figure 27 and
Figure 28 below.
Track number
Kit Number
Figure 27. Top Label
ESN
MSN
Model
Figure 28. Bottom Label
98-08901C63-A
51
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