Dimplex OFRB7 Quick Start Manual page 4

After Sales Service and Guarantee terms and
conditions
Your product is guaranteed for 3 years from the date of purchase.
If you experience a problem with our Dimplex product, which is
found to be defective due to faulty materials or workmanship within
the Guarantee Period, this Dimplex Guarantee will cover repair
or - at the discretion of Dimplex– replacement with a functionally
equivalent Dimplex product.
Within the guarantee period we undertake to repair or exchange
this product free of charge providing:
a) Proof of purchase such as a sales receipt should be provided,
showing that the appliance was bought within the 36-months prior
to registering the defect/fault.
b) The appliance was correctly installed and operated in
accordance with the manufacturer's instructions and used solely
for domestic purposes.
c) The defect/fault was not as a result of accident, misuse,
unauthorised modification or inexpert repair
Your rights under this guarantee are additional to your statutory
rights, which in turn are not affected by this guarantee.
If after following these steps your product still does not operate
you should return it to your point of purchase. Please do not return
a faulty product to us as this may result in loss or damage and
delay in providing you with a satisfactory service.
Please retain your receipt as proof of purchase.
What is not covered by a Dimplex Guarantee?
The Dimplex Guarantee does not cover any of the following:
Any fault or damage to your Dimplex product due to faulty materials
or workmanship occurring outside the [three year] Guarantee
Period.
Normal wear and tear including parts that might wear out over
time or consumables, such as [filters].
Any fault or damage occurring to any pre-owned Dimplex product
or to any other equipment or property.
Accidental damage to your Dimplex product or damage to your
Dimplex product from external sources (for example, transit,
weather, electrical outages or power surges).
Fault or damage to your Dimplex product which is:
• not due to faulty materials or workmanship or which is due to
circumstances outside Dimplex's control.
• caused by use of your Dimplex product for anything other
than normal domestic household purposes in the country
where it was purchased.
• caused by any misuse, abuse or negligent use of the Dimplex
product, including but not limited to any failure to use it in
accordance with the Operating Instructions supplied with
the product.
• caused by any failure to assemble, install clean and maintain
your Dimplex product in accordance with the Operating
Instructions supplied with the product unless this was carried
out by Dimplex or its authorised dealers.
• caused by repairs or alterations to your Dimplex product not
carried out by Dimplex service personnel or its authorised
dealer(s).
[c] GDC Group Ltd,
All rights reserved. Material contained in this publication may not be reproduced in whole or in part, without prior permission in writing of Dimplex.
A division of GDC Group Ltd,
Terms and Conditions
The Dimplex Guarantee is valid for three calendar years from
the date of purchase of your Dimplex product from a recognised
retailer in the country of purchase and use, or the date of delivery
of the product if later, always provided the original receipt has been
retained and is produced as proof of purchase.
You must provide to Dimplex or its authorised agents on request
the original receipt as proof of purchase and - if required by
Dimplex - proof of delivery. If you are unable to provide this
documentation, you will be required to pay for any repair work
required.
Any repair work under the Dimplex Guarantee will be carried out by
Dimplex or its authorised dealer(s) and any parts that are replaced
will become the property of Dimplex. Any repairs performed under
the Dimplex Guarantee will not extend the Guarantee Period.
Any replacement of your Dimplex product by Dimplex during the
Guarantee Period will start the three-year Guarantee Period afresh
from the date of delivery of the replacement Dimplex product to
you.
The Dimplex Guarantee does not entitle you to recovery of any
indirect or consequential loss or damage including but not limited
to loss or damage to any other property.
The Dimplex Guarantee is in addition to your statutory rights
as a consumer and your statutory rights are not affected by this
Dimplex Guarantee.
Contact Dimplex
If you have any questions about what the Dimplex Guarantee
covers and does not cover or how to claim under the Dimplex
Guarantee, please contact us:
GDC Group LTD, Millbrook House, Grange Drive, Hedge End,
Southampton SO30 2DF
Telephone: 0844 879 3588
Email: customer.services@gdcgroup.co.uk
Visit: www.gdcgroup.co.uk
Model Identifier(s):
Heat output
Nominal heat output
Minimum heat output (indicative)
Maximum continuous heat output
Auxiliary electricity Consumption
At nominal heat output
At minimum heat output
In standby mode
Type of heat output/ room temperature control
With mechanical thermostat room temperature control
Contact details
OFRB7
Pnom 0.7 kW
Pmin 0.7 kW
Pmax,c 0.7 kW
elmax 0.0 kW
elmin 0.0 kW
elSB 0.0 kW
Yes
GDHV, Milbrook House, Grange
Drive, Hedge End, Southamp-
ton, SO30 2DF