Troubleshooting Tips - GE FCM5, FCM7, FCM11 Owner's Manual And Installation Instructions

Troubleshooting Tips... Before you call for service
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem
Freezer does not
operate or Power-On
Light is not on
Freezer starts/stops
too frequently
Freezer operates too
long
Noisy operation or
cabinet vibrates
Freezer temperature
too warm
Foods defrosting
Freezer temperature
too cold
Moisture forms on
outside of cabinet
Interior light does
not work (on some
models)
49-1000422 Rev. 0
Possible Causes
Temperature control set to OFF
position.
Freezer is unplugged.
The fuse is blown/circuit breaker
is tripped.
Door/lid left open.
Too frequent or too long lid
openings.
Temperature control set too cold.
Door/lid left open.
Too frequent or too long lid
openings.
Temperature control set too cold.
Inadequate air circulation space
around cabinet.
Floor may be weak, causing
freezer to vibrate when
compressor is on.
Cabinet is not positioned solidly
on floor.
Door/lid left open.
Too frequent or too long lid
openings.
Temperature control set to OFF
position.
Freezer is unplugged.
The fuse is blown/circuit breaker
is tripped.
Door/lid left open.
Too frequent or too long lid
openings.
Temperature control set too cold.
Not unusual during periods of
high humidity.
No power at outlet.
Freezer is unplugged.
Light bulb burned out.
What To Do
Move the control to a temperature setting.
Push the plug completely into the outlet.
Replace fuse or reset the breaker.
Check to see if package is holding door/lid open.
Open the lid less often.
Check to see if package is holding door/lid open.
Open the lid less often.
See Preparing to install the freezer
Placing 2 X 4's (51 mm X 102 mm) under the length of
the freezer will help support it and may reduce vibration.
See Preparing to install the freezer. Or use shims for
uneven floor. uneven floor.
Check to see if package is holding door/lid open.
Open the lid less often.
Move the control to a temperature setting.
Push the plug completely into the outlet.
Replace fuse or reset the breaker.
Check to see if package is holding door/lid open.
Open the lid less often.
Wipe surface dry.
Replace fuse or reset the breaker.
Push the plug completely into the outlet.
Replace bulb.
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