Sony SRS-XB402M Help Manual page 55

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Help Guide

Wireless Speaker

SRS-XB402M

Unable to connect to a network via a Wi-Fi

Make sure that your smartphone/iPhone is connected to a Wi-Fi network. For detailed instructions, refer to the

operating instructions supplied with the smartphone/iPhone.

Make sure that your speaker is connected to the same Wi-Fi as your smartphone/iPhone. For detailed instructions,

refer to the operating instructions supplied with the smartphone/iPhone.

Make sure that the Wi-Fi router (access point) is turned on.

When a Wi-Fi connection is in use, bring the speaker and the Wi-Fi router (access point) closer together, and then

make the Wi-Fi settings all over again.

Make sure that the Wi-Fi router (access point) settings are correct. If the SSID stealth mode of the Wi-Fi router is

turned on, turn it off. For detailed instructions on setting the Wi-Fi router, refer to the operating instructions supplied

with the router.

If the connection attempt fails even when the correct SSID for the Wi-Fi router is selected, make sure that the correct

password (encryption key) is used.

The password (encryption key) is case-sensitive. Be sure to check the case of each letter while entering the

SSID. No double-byte characters are accepted for the SSID. Be sure to enter single-byte characters.

Example of confusing characters:

"I (upper-case I)" and "l (lower-case L)"

"0 (numeral 0)" and "O (upper-case O)"

"d (lower-case D)" and "b (lower-case B)"

"9 (numeral 9)" and "q (lower-case Q)"

Bring the Wi-Fi router closer to the speaker. Devices that use the 2.4 GHz frequency range, including microwave

ovens, BLUETOOTH devices, and digital cordless devices, may prevent the speaker from establishing a wireless

connection. Move the speaker away from such devices or turn off the devices.

The speaker does not support IEEE 802.11ac. Use the 2.4 GHz frequency range (11b, 11g, or 11n) or the 5 GHz

frequency range (11a, or 11n) for wireless connection.

If connection attempt fails even with the correct settings, try the following.

Turn off the access point (Wi-Fi router), wait for a while, and then turn it back on.

Turn off the speaker, wait for a while, and then turn it back on.

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