Sony SRS-XB402M Help Manual
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Help Guide
Wireless Speaker
SRS-XB402M
The following explains how to use this speaker. Select a topic from the navigation pane.
Getting started
Parts and controls
Installing "Sony | Music Center" and making the initial settings
Power source/charging
Connecting the speaker to an AC outlet
Turning the power on
Turning the power off
Lighting function
Changing the lighting mode
Using Amazon Alexa
Talking to your Amazon Alexa
Notes on using the Wi-Fi 5 GHz band
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Table of Contents
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Summary of Contents for Sony SRS-XB402M

  • Page 1 The following explains how to use this speaker. Select a topic from the navigation pane. Getting started Parts and controls Installing “Sony | Music Center” and making the initial settings Power source/charging Connecting the speaker to an AC outlet Turning the power on...
  • Page 2: Troubleshooting

    Disabling the Wi-Fi 5 GHz band Using an online music distribution service (Spotify) Spotify Connect Using as a BLUETOOTH® speaker Pairing and connecting with BLUETOOTH devices Connecting with a computer via a BLUETOOTH connection (Windows) Connecting with a computer via a BLUETOOTH connection (Mac) Listening to music from the connected BLUETOOTH device Terminating the BLUETOOTH connection (After use) Enjoying switching the sound effects...
  • Page 3 Unable to connect to a network via a Wi-Fi connection Unable to connect to “Sony | Music Center” The speaker does not appear on the device selection screen in “Sony | Music Center” Unable to connect to an online music distribution service BLUETOOTH connection...
  • Page 4: Parts And Controls

    Help Guide Wireless Speaker SRS-XB402M Parts and controls (power) button with indicator/ PAIRING button (microphone mute) button with indicator Reset: You can press and hold this button for about 8 seconds to reset the speaker. (play) button (BLUETOOTH) indicator LINK indicator –...
  • Page 5 CHARGE indicator Indicates the volume level, the remaining battery power, and others. This button is enabled only while the speaker is connected through a BLUETOOTH connection or a Wi-Fi connection. Related Topic About the indicators 5-002-064-11(1) Copyright 2019 Sony Corporation...
  • Page 6 SRS-XB402M Installing “Sony | Music Center” and making the initial settings To use your speaker, you first need to install “Sony | Music Center” on your smartphone/iPhone and make the initial settings for the speaker. For details about “Sony | Music Center,” refer to the following URL: https://www.sony.net/smcqa/...
  • Page 7 Be sure to use the latest version of “Sony | Music Center.” If you cannot connect the speaker and a BLUETOOTH device via a BLUETOOTH connection, or if there is a problem such as no sound being emitted, uninstall “Sony | Music Center” and try to connect via the BLUETOOTH connection again.
  • Page 8 Disabling the Wi-Fi 5 GHz band Enjoying switching the sound effects 5-002-064-11(1) Copyright 2019 Sony Corporation...
  • Page 9 Help Guide Wireless Speaker SRS-XB402M Connecting the speaker to an AC outlet This speaker can run on power either from the AC outlet to which it is connected by the supplied AC adaptor or from the built-in battery. When using the speaker for the first time, be sure to charge the built-in battery for more than 1 hour before turning on the power.
  • Page 10 20% or more: “Battery about 40%.” 10% or more: “Battery about 20%.” Less than 10%: “Battery level low, please charge.” Less than 10%: “Battery level low.” (While the speaker is charging.) Built-in battery life (using the BLUETOOTH connection or the Wi-Fi connection) About 12 hours The volume level of the speaker is set to 31.
  • Page 11 Even if you do not intend to use the speaker for a long time, charge the built-in battery sufficiently once every 6 months to maintain its performance. Related Topic Turning the power on Notes on charging 5-002-064-11(1) Copyright 2019 Sony Corporation...
  • Page 12: Turning The Power On

    After the update is complete (all four indicators are lit), the speaker restarts. While the update is in progress, do not turn off the speaker for any reason. Related Topic Turning the power off Connecting the speaker to an AC outlet Changing the lighting mode 5-002-064-11(1) Copyright 2019 Sony Corporation...
  • Page 13: Turning The Power Off

    Press the (power) button. (power) indicator turns off. Note When the alarm/timer settings are specified on Amazon Alexa, do not turn off the power. Once the speaker is turned off, the alarm/timer may not work successfully. 5-002-064-11(1) Copyright 2019 Sony Corporation...
  • Page 14 “Sony | Music Center” enables you to check the Lighting mode name and to switch the mode. Hint By using the illumination function on “Sony | Music Center,” you can turn on/off the lighting function or choose the various lighting modes.
  • Page 15 When the speaker's light is strong, brighten the room or turn off the lighting. The lighting function is available only while the speaker is connected through a BLUETOOTH connection or a Wi-Fi connection. Related Topic Installing “Sony | Music Center” and making the initial settings 5-002-064-11(1) Copyright 2019 Sony Corporation...
  • Page 16 You can ask Alexa to play music from supported streaming services or adjust speaker volume using your voice. For details of the contents that can be operated and how to talk, refer to “Sony | Music Center.” To use this function, you will need to connect your Amazon account to the speaker.
  • Page 17 (about 4 seconds). The Wi-Fi 5 GHz band is enabled. For details on the Wi-Fi settings, refer to the operating instructions supplied with the Wi-Fi router. Related Topic About the indicators 5-002-064-11(1) Copyright 2019 Sony Corporation...
  • Page 18: Spotify Connect

    Help Guide Wireless Speaker SRS-XB402M Spotify Connect Use your phone, tablet or computer as a remote control for Spotify. Go to https://www.spotify.com/connect/ to learn how. 5-002-064-11(1) Copyright 2019 Sony Corporation...
  • Page 19 Help Guide Wireless Speaker SRS-XB402M Pairing and connecting with BLUETOOTH devices When pairing with two or more BLUETOOTH devices, perform the following pairing procedure for each device. Before operating the speaker, be sure to do the following: Place the BLUETOOTH device within 1 m (3.2 ft) from the speaker.
  • Page 20 This speaker does not support the BLUETOOTH profile HFP (Hands-free Profile)/HSP (Headset Profile) that enables hands-free calls with a BLUETOOTH mobile phone. Related Topic Listening to music from the connected BLUETOOTH device Terminating the BLUETOOTH connection (After use) No phone calls are made 5-002-064-11(1) Copyright 2019 Sony Corporation...
  • Page 21: For Windows 8

    Help Guide Wireless Speaker SRS-XB402M Connecting with a computer via a BLUETOOTH connection (Windows) Pairing is the process required to mutually register the information on BLUETOOTH devices to be connected wirelessly. It is necessary to pair a device with the speaker to be able to make a BLUETOOTH connection for the first time. Perform the same procedures to pair to other devices.
  • Page 22: For Windows 7

    For Windows 7 Click the [Start] button and then [Devices and Printers]. Turn on the speaker. (power) indicator lights up in white Depending on the Sound Mode, the color of the (power) indicator varies. For details, refer to the following topic. About the indicators Press and hold the (power)/...
  • Page 23 Search for the speaker on the computer. Connecting the speaker to the computer via a BLUETOOTH connection For Windows 10/Windows 8.1 Select [Connect] in the Action Center on the right-bottom of the screen. Select the name of the speaker you set up for the Wi-Fi connection. If the speaker's name does not appear on the screen, repeat the procedure from step After pairing, the BLUETOOTH connection establishes automatically and [Connected music] will be displayed on the screen.
  • Page 24 If a passkey is required, enter “0000.” If speaker's name does not appear, perform the operation again from step The passkey may be called a “passcode,” “PIN code,” “PIN number,” or “password.” When the following screen appears, click [Close]. The computer begins installing the driver. The “...
  • Page 25 Confirm the speaker's name on the [Sound] screen. If there is a checkmark (green) on the speaker icon, proceed to step If there is not a checkmark (green) on the speaker icon, proceed to the next step (substep 3). If the name of the speaker you set up for the Wi-Fi connection does not appear, right-click on the [Sound] screen, and select [Show Disabled Devices] from the menu that appears.
  • Page 26 When the speaker is connected, a checkmark will appear on the speaker icon on the [Sound] screen. Proceed to step If you cannot click [Connect] for the speaker, select [Disable] for the [Default Device] that currently has a checkmark (green). For Windows 7 Double-click on the name of the speaker you set up for the Wi-Fi connection in [Devices].
  • Page 27 Click [Listen to Music]. When the speaker is connected, a checkmark will appear. Confirm that the BLUETOOTH connection is complete. When the BLUETOOTH connection is established, the speaker beeps and the (BLUETOOTH) indicator stops flashing and stays lit. Hint...
  • Page 28 The passkey of the speaker is “0000.” If a passkey besides “0000” is set on the computer, pairing with the speaker fails. Related Topic Listening to music from the connected BLUETOOTH device Terminating the BLUETOOTH connection (After use) 5-002-064-11(1) Copyright 2019 Sony Corporation...
  • Page 29 Help Guide Wireless Speaker SRS-XB402M Connecting with a computer via a BLUETOOTH connection (Mac) Pairing is the process required to mutually register the information on BLUETOOTH devices to be connected wirelessly. It is necessary to pair a device with the speaker to be able to make a BLUETOOTH connection for the first time. Perform the same procedures to pair to other devices.
  • Page 30 Search for the speaker on the computer. Select [ (System Preferences)] - [Bluetooth] in the taskbar on the right-bottom of the screen. Select the name of the speaker you set up for the Wi-Fi connection from the Bluetooth screen, then click [Pair]. Confirm that the BLUETOOTH connection is complete.
  • Page 31 The passkey of the speaker is “0000.” If a passkey besides “0000” is set on the computer, pairing with the speaker fails. Related Topic Listening to music from the connected BLUETOOTH device Terminating the BLUETOOTH connection (After use) 5-002-064-11(1) Copyright 2019 Sony Corporation...
  • Page 32: A2Dp (Advanced Audio Distribution Profile)

    Help Guide Wireless Speaker SRS-XB402M Listening to music from the connected BLUETOOTH device You can enjoy listening to music of a BLUETOOTH device and operate it by the speaker via a BLUETOOTH connection if it supports the following BLUETOOTH profiles.
  • Page 33 Video viewing using a BLUETOOTH connection is not recommended. A slight misalignment occurs in video and audio. Related Topic Pairing and connecting with BLUETOOTH devices Terminating the BLUETOOTH connection (After use) No phone calls are made 5-002-064-11(1) Copyright 2019 Sony Corporation...
  • Page 34: Terminating The Bluetooth Connection (After Use)

    Turn off the BLUETOOTH device. Turn off the speaker. Hint When you finish playing music, the BLUETOOTH connection may terminate automatically depending on the BLUETOOTH device. Related Topic Turning the power off 5-002-064-11(1) Copyright 2019 Sony Corporation...
  • Page 35 Help Guide Wireless Speaker SRS-XB402M Enjoying switching the sound effects You can enjoy 3 different Sound Modes. When you purchase the speaker, the EXTRA BASS mode is set. Sound The color of the LIVE indicator The color of the (power) indicator...
  • Page 36 When setting the Sound Mode with “Sony | Music Center” Tap [Music Center] on your smartphone, iPhone, etc. to start up the application. Music Center Tap [SRS-XB402M]. Tap [Settings] - [Sound] - [Sound Mode] - [Preset Mode] to select the Sound Mode.
  • Page 37: About The Indicators

    Help Guide Wireless Speaker SRS-XB402M About the indicators CHARGE indicator (orange) The speaker has completed charging, or the charger such as the supplied AC adaptor is not Turns off connected. Lights up The speaker is being charged. Flashes slowly The built-in battery is running at less than 10% and needs to be charged.
  • Page 38: (Bluetooth) Indicator

    Turns off The built-in microphones are turned on. Lights up (red) The built-in microphones are turned off. (BLUETOOTH) indicator Lights up The speaker is connected to a BLUETOOTH device. The speaker enters the pairing mode. Flashes quickly LINK indicator Turns off No connection information is found.
  • Page 39 5-002-064-11(1) Copyright 2019 Sony Corporation...
  • Page 40: About Software Update

    The speaker searches for new updates while its power is turned off and will automatically update the software if any is found. Note Check the status indicators and the LINK indicator for the state of software update. Related Topic About the indicators 5-002-064-11(1) Copyright 2019 Sony Corporation...
  • Page 41 Do not leave any objects susceptible to magnetism (cash cards, credit cards with magnetic coding, etc.) near the unit. Do not use or leave the unit in a car. Others If the lighting of the speaker seems bright, turn up the room lighting or turn off the lighting function of the speaker. 5-002-064-11(1) Copyright 2019 Sony Corporation...
  • Page 42: Notes On Charging

    The rechargeable built-in battery has a life span. As time passes and the number of times that the built-in battery is used increases, the capacity of the rechargeable built-in battery slowly decreases. When the amount of time that the built-in battery can be used seems significantly shorter, despite having been fully charged, contact your nearest Sony dealer.
  • Page 43 If you use in Internet service such as music service, information about the speaker may be retained by the service provider. In this case, contact the network service provider to delete that information. The speaker has a built-in rechargeable battery. When you dispose of this speaker, contact your nearest Sony dealer.
  • Page 44 Help Guide Wireless Speaker SRS-XB402M Notes on waterproof and dust proof features Waterproof and dust proof performance of the unit The unit, with the cap fastened securely, has a waterproof specification of IPX7 as specified in “Degree of protection against water immersion” of the IEC60529 “Ingress Protection Rating (IP Code)”...
  • Page 45 5-002-064-11(1) Copyright 2019 Sony Corporation...
  • Page 46 If sand grains, etc. enter the fabric part of the unit, remove them carefully. Never use a vacuum cleaner, etc. on the unit. It may cause damage of the speaker unit. 5-002-064-11(1) Copyright 2019 Sony Corporation...
  • Page 47 The BLUETOOTH® word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and any use of such marks by Sony Corporation is under license. The Apple logo and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries.
  • Page 48: What Can I Do To Solve A Problem

    For customers in Europe: https://www.sony.eu/support For customers in China: https://service.sony.com.cn For customers in other countries/regions: https://www.sony-asia.com/support If the operations above do not work, consult your nearest Sony dealer. Related Topic Resetting the speaker Initializing the speaker 5-002-064-11(1) Copyright 2019 Sony Corporation...
  • Page 49 Using a USB AC adaptor with an output current of 1.5 A or more and a micro-USB cable conforming to the USB standard is recommended. Charging from the other device is not guaranteed. The charging time may vary depending on the ambient temperature or conditions of use. Related Topic Connecting the speaker to an AC outlet 5-002-064-11(1) Copyright 2019 Sony Corporation...
  • Page 50 The built-in battery may be empty. Charge the built-in battery by connecting the AC adaptor (supplied) to an AC outlet. You may be able to resolve the issues by resetting the speaker. Related Topic Connecting the speaker to an AC outlet Turning the power on Resetting the speaker 5-002-064-11(1) Copyright 2019 Sony Corporation...
  • Page 51 3 seconds). This action is equivalent to saying “Alexa” to the speaker. Make sure that the built-in microphones are not blocked. You may have given the voice command too quickly for your speaker to detect. Try talking to the speaker a little more slowly. 5-002-064-11(1) Copyright 2019 Sony Corporation...
  • Page 52 A device with a built-in radio or tuner cannot be connected to the speaker via a BLUETOOTH connection since noise may occur in broadcasts. Locate the speaker farther away from a TV, radio or tuner, etc. since noise may occur in broadcasts. 5-002-064-11(1) Copyright 2019 Sony Corporation...
  • Page 53 Help Guide Wireless Speaker SRS-XB402M No phone calls are made This speaker does not support the BLUETOOTH profile HFP (Hands-free Profile)/HSP (Headset Profile) that enables hands-free calls with a BLUETOOTH mobile phone. 5-002-064-11(1) Copyright 2019 Sony Corporation...
  • Page 54: Sound Becomes Low While In Use

    AC adaptor. If the sound becomes low while in use, follow the procedure below. Turn off the speaker. Charge the built-in battery sufficiently. Related Topic Connecting the speaker to an AC outlet 5-002-064-11(1) Copyright 2019 Sony Corporation...
  • Page 55 Turn off the access point (Wi-Fi router), wait for a while, and then turn it back on. Turn off the speaker, wait for a while, and then turn it back on. Related Topic Disabling the Wi-Fi 5 GHz band 5-002-064-11(1) Copyright 2019 Sony Corporation...
  • Page 56 Help Guide Wireless Speaker SRS-XB402M Unable to connect to “Sony | Music Center” Delete the name of the speaker from your smartphone's BLUETOOTH connection history for a moment, and then reconnect to “Sony | Music Center.” 5-002-064-11(1) Copyright 2019 Sony Corporation...
  • Page 57 Wi-Fi router. Disable these functions. For how to confirm settings and how to do the settings, refer to the Wi-Fi router’s operating instructions. Make sure that the speaker and the smartphone, or similar device, on which “Sony | Music Center” is installed, is connected to the same SSID as your Wi-Fi router.
  • Page 58 If you are living in a housing complex (such as an apartment or condominium), it may use Wi-Fi routers that already have lines distributed to each room in the housing complex, depending on your situation. Talk to your network administrator about how the network is configured in your situation. 5-002-064-11(1) Copyright 2019 Sony Corporation...
  • Page 59 If you have turned off your smartphone, or similar device, waited for a while, and then turned it back on, once again start the “Sony | Music Center” app. Make sure that a compatible music app is installed on your smartphone or similar device.
  • Page 60: Unable To Pair The Speaker With A Bluetooth Device

    BLUETOOTH device and perform the pairing procedure once again. Update the software on the connected BLUETOOTH device. Related Topic Pairing and connecting with BLUETOOTH devices Connecting with a computer via a BLUETOOTH connection (Windows) Connecting with a computer via a BLUETOOTH connection (Mac) 5-002-064-11(1) Copyright 2019 Sony Corporation...
  • Page 61 The status indicators are flashing in blue The software of your speaker has been downloading or installing the latest software updates. Wait until the status indicators stop flashing. Related Topic About software update About the indicators 5-002-064-11(1) Copyright 2019 Sony Corporation...
  • Page 62: Resetting The Speaker

    While the speaker is running on the battery power, resetting the speaker turns off its power and you must turn back on the power to the speaker. The information including the Amazon Alexa settings will be retained. 5-002-064-11(1) Copyright 2019 Sony Corporation...
  • Page 63: Initializing The Speaker

    Initialization takes about 25 seconds. When initialization completes, the power to the speaker is turned on and the lighting comes on. Initializing the speaker deletes all the information including the Amazon Alexa settings. 5-002-064-11(1) Copyright 2019 Sony Corporation...

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