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Skyzer Ingenico 5100 Operating Manual

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Ingenico 5100
ANZ Version 4.8 Operating Guide
VERSION 1.1
Document ID: 0072

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Summary of Contents for Skyzer Ingenico 5100

  • Page 1 Ingenico 5100 ANZ Version 4.8 Operating Guide VERSION 1.1 Document ID: 0072...

  • Page 2: Table Of Contents

    REMOTE KEY INJECTION (RKI) ....................33 4.5.1 Remote Key Injection (RKI) Initialisation................33 ENABLE/DISABLE TERMINAL FUNCTIONS ................34 CONFIGURE RECEIPT HEADER AND FOOTER................36 RESTART TERMINAL ........................38 OPERATION OF TERMINAL......................39 MERCHANT LOGON.........................39 5.1.1 Pending Reversal ........................39 INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...
  • Page 3 CLEANING THE CASE .......................78 GENERAL SAFETY INFORMATION ...................78 INGRESS GUARDS ........................78 EXTERNAL POWER SUPPLY .......................79 CONNECTIONS .........................79 LIFT LATCH TO OPEN PRINTER LID....................80 PAPER SIZE ..........................80 OPERATING ENVIRONMENT....................80 SKYZER TECHNOLOGIES CONTACT DETAILS................81 INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...
  • Page 4 SKYZER TECHNOLOGIES PAGE 4 OF 81 TABLE OF FIGURES Figure 1 – Features of the Ingenico 5100 ..................7 Figure 2 - i5100 Keyboard......................8 Figure 3 - Features of Ingenico i3010 ..................12 Figure 4 - i3010 Keyboard......................13 Figure 5 - Cable Port Locations....................79 Figure 6 –...
  • Page 5 FILE LOCATION: A soft copy of this document can be found at: N:\Ingenico Operating Manuals\Eftpos New Zealand\Ingenico 5100 ANZ Operating Manual\Dealers ANZ Operating Guide\Ingenico 5100 ANZ Version 4.8 Operating Guide.doc DOCUMENT OWNER: All changes to this document must be approved and signed off before release by the Marketing Manager.

  • Page 6: Introduction

    SKYZER TECHNOLOGIES PAGE 6 OF 81 1 INTRODUCTION This document serves as a comprehensive guide to the operation of Skyzer’s Ingenico 5100 EFTPOS terminal in New Zealand. 2 HARDWARE OVERVIEW 2.1 The INGENICO 5100 Terminal The Ingenico 5100 Terminal consists of the following elements:...

  • Page 7: Features Of The I5100

    2.1.1 Features of the i5100 Easy loading printer Connection Ports Large graphic backlit display 18-key backlit keyboard SAM compartment Magnetic stripe reader Smart card reader Figure 1 – Features of the Ingenico 5100 INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...

  • Page 8: The I5100 Keyboard

    • FUNCTION key/ • FEED key/ • Soft function/Navigation keys located directly under the display keys ( /CHQ, SAV/ & CR/ ) to allow the user to select alternate options on the display. INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...

  • Page 9: Green/Enter Key

    @ ( ) / + = _ To enter an alpha letter, first press the corresponding number key, and then press the CR or FUNC key to scroll through the alpha letters for that key. INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...

  • Page 10: Card Reader

    2.1.3.2 Smart Card (IC Card) Insert the card horizontally with the metallic chip facing upwards and leave in position throughout the transaction. Only remove the card when prompted by the terminal. INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...

  • Page 11: The Ingenico I3010 Pinpad

    2.2 The INGENICO i3010 Pinpad The Ingenico i3010 pinpad consists of the following elements: The pinpad handset: The pinpad cable that connects the pinpad to the i5100 terminal: Connects to pinpad Connects to terminal INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...

  • Page 12: Features Of The I3010 Pinpad

    SKYZER TECHNOLOGIES PAGE 12 OF 81 2.2.1 Features of the i3010 Pinpad Connection Port Backlit display 18-key keyboard Figure 3 - Features of Ingenico i3010 INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...

  • Page 13: The I3010 Keyboard

    ( /CHQ, SAV/ & CR/ ) to allow the user to select options on the display. 2.2.2.1 Keypad These are the 0 to 9 keys. They are used for PIN entry. INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...

  • Page 14: Green/Enter Key

    2.2.3 Port Layout The following ports are as defined at the rear of the i5100 terminal. Interface Power Port Port (RS232-2) Telephone/ Pinpad Port PSTN Port (RS232-1) Ethernet Port INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...

  • Page 15: Installation Of An I3010 Pinpad

    Keys Phase 1 Phase 1 Keys Keys Phase 1 Phase 1 Synchronization Synchronization Synchronization Synchronization Keys Keys Keys Keys Phase 2 Phase 2 Phase 2 Phase 2 Synchronization Synchronization Synchronization Synchronization INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...
  • Page 16 NOTE: When replacing an i3010 pinpad, ensure that the power supply to the i5100 terminal is turned off. Unplug the i3010 pinpad cable from the RS232-1 port on the i5100 terminal and then proceed from step 2(as above). INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...

  • Page 17: Passwords

    Reset Merchant Configuration (Memory 9902 Reset) Remote Key Injection Initialisation Enable/Disable Terminal Functions 7415 Configure Receipt Header and Footer 3825 Restart Terminal Upload Electronic Offline Voucher Transactions Diagnostics 9904 Training Mode 9999 INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...

  • Page 18: Setup

    ANZ host. If the message ‘RKI INIT REQUIRED’ appears at attempted logon, then refer to page 33 for instructions to perform RKI, then proceed to logon terminal. INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...
  • Page 19 PAGE 19 OF 81 Broadband Connectivity NOTE: Before installing an Ingenico 5100 into a site requiring broadband connectivity to the ANZ host, contact EFTPOS New Zealand on 0800 338 767 with the site’s Static IP address so that the necessary access permission can be enabled by EFTPOS New Zealand.

  • Page 20: Dial-Up Configuration Flowchart

    Press CHQ to select merchant logon. SUPERVISOR is XTRA. At TERMINAL FUNCTIONS displayed. press number 2 to display KVC. Press ENTER to print off the terminal configuration receipt. OPTIONAL COMPLETED INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...

  • Page 21: Tcp-Ip (Broadband)/Dial Backup Configuration Flowchart

    Press SAV key to select XTRA. At TERMINAL FUNCTIONS INIT, to perform a press number 2 to display KVC. merchant logon. Press ENTER to print off the terminal configuration receipt. OPTIONAL COMPLETED INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...

  • Page 22: Tcp-Ip (Broadband) Configuration Flowchart

    ENTER. XTRA. At TERMINAL FUNCTIONS press number 2 to display KVC. Broadband Configuration Press ENTER to print off the terminal configuration receipt. See note on page 18 OPTIONAL COMPLETED INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...

  • Page 23: Multi Merchant Configuration Flowchart

    NOTE: If 8 merchants are Press SAV key to select activated, then each INIT, to perform a merchant will need to merchant logon. be logged on individually. COMPLETED INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...

  • Page 24: Eftpos Configuration

    Press 3 for TCP-IP configuration followed by ENTER and proceed with the configuration as on page 28– 29 3 3 3 3 - - - - TCP TCP- - - - IP INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...

  • Page 25: Dial-Up Configuration (Continued From

    SAVE CONFIG Y/N SAVE CONFIG Y/N SAVE CONFIG Y/N Terminal prompts to save configuration. Press ENTER to save configuration on the terminal or press CLEAR to exit and return to idle screen. INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...

  • Page 26: Tcp/Ip With Dial Back-Up Configuration (Continued From

    PAGE 26 OF 81 4.2.2 TCP/IP with Dial Back-up Configuration (Continued from page 24) NOTE: Before installing an Ingenico 5100 into a site requiring broadband connectivity to the ANZ host, contact EFTPOS New Zealand on 0800 338 767 with the Broadband Internet Static IP address so that the necessary access permission can be enabled by EFTPOS New Zealand.
  • Page 27 Terminal prompts to start TCP/IP link. Press ENTER to start up the TCP/IP link or 13.0 START TCP/IP Y/N? START TCP/IP Y/N? CLEAR to exit without starting up the TCP/IP link and return to idle screen. INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...

  • Page 28: Tcp/Ip Configuration (Continued From

    PAGE 28 OF 81 4.2.3 TCP/IP Configuration (Continued from page 24) NOTE: Before installing an Ingenico 5100 into a site requiring broadband connectivity to the ANZ host, contact EFTPOS New Zealand on 0800 338 767 with the Broadband Internet Static IP address so that the necessary access permission can be enabled by EFTPOS New Zealand.
  • Page 29 START TCP/IP Y/N? Terminal prompts to start TCP/IP link. Press ENTER to start up the TCP/IP link or CLEAR to exit without starting up the TCP/IP link and return to idle screen. INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...

  • Page 30: Multi-Merchant Configuration

    DELETE CONFIG? DELETE CONFIG? DELETE CONFIG? DELETE CONFIG? To delete the Terminal Configuration press ENTER, otherwise press CLEAR and the ENTER=YES,CLR=NO ENTER=YES,CLR=NO ENTER=YES,CLR=NO ENTER=YES,CLR=NO terminal will return to MULTI MERCHANT SETUP prompt INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...

  • Page 31: To Deactivate Multi-Merchant Configuration

    MULTI MERCHANT MULTI MERCHANT Press CANCEL to exit menu, otherwise the terminal will automatically exit after 30 seconds of inactivity. Complete a logon to ensure changes are correct. SETUP SETUP SETUP SETUP INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...

  • Page 32: Reset Merchant Configuration (Memory Reset)

    Terminal prompts ENZ EFTPOS MEMORY RESET while resetting the merchant configuration and returns to idle screen. MEMORY RESET MEMORY RESET MEMORY RESET MEMORY RESET NOTE: The above function is performed to delete the configuration for the selected merchant only. INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...

  • Page 33: Remote Key Injection (Rki)

    SKYZER TECHNOLOGIES PAGE 33 OF 81 4.5 REMOTE KEY INJECTION (RKI) The Ingenico 5100 terminal supports Remote Key Injection technology to enable automated injection of security keys from EFTPOS New Zealand. 4.5.1 Remote Key Injection (RKI) Initialisation This function allows the ENZ security keys to be injected into the terminal through the following steps below.

  • Page 34: Enable/Disable Terminal Functions

    This function allows the merchant to have an option of printing the customer copy receipt only. 11.0 ALERT DECLINE ALERT DECLINE ALERT DECLINE ALERT DECLINE Press CHQ to enable or disable the ALERT DECLINE function followed by ENTER key. INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...
  • Page 35 LICENSE KEY? LICENSE KEY? Key in the License Key and press ENTER. XXXXXXX XXXXXXX XXXXXXX XXXXXXX NOTE: The License Key can only be obtained from Skyzer Technologies. 12.2 INTERFACED INTERFACED INTERFACED INTERFACED Press ENTER to activate the INTERFACED function. NOTE: To scroll back to the previous function, press the CLEAR key.

  • Page 36: Configure Receipt Header And Footer

    This parameter allows up to ten lines of text to be printed at the bottom of the cardholder’s copy of the receipt. XXXXXXXXXX XXXXXXXXXXXXXXXXXX XXXXXXXXXX XXXXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX A desired footer can be configured by using the numeric keypad. INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...
  • Page 37 @ ( ) / + = _ To enter an alpha letter, first press the corresponding number key, and then press the CR or FUNC key to scroll through the alpha letters for that key. INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...

  • Page 38: Restart Terminal

    FUNCTION? FUNCTION? Key in 86 and press ENTER. RESTART RESTART RESTART RESTART Press ENTER to restart the terminal or CLEAR to cancel and return to idle screen. TERMINAL? TERMINAL? TERMINAL? TERMINAL? INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...

  • Page 39: Operation Of Terminal

    Until stored pending reversals are cleared, it will not be possible to add new merchant details or change existing details. However, the comms mode can be changed to allow connectivity to ANZ network to logon and clear pending reversal from the terminal. INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...

  • Page 40: Purchase Transaction

    The pinpad will prompt for the PIN entry. Ask the cardholder to key in their PIN. **** **** **** **** PROCESSING NOW PROCESSING NOW PROCESSING NOW PROCESSING NOW PROCESSING NOW will be displayed on the terminal and pinpad. INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...
  • Page 41 ACCEPTED Transaction has been ACCEPTED with PIN entry and prints the transaction receipt. 10.0 11.0 DECLINED DECLINED DECLINED DECLINED Transaction has been DECLINED with PIN entry and prints the transaction receipt. INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...

  • Page 42: Cash Out Transaction

    ACCEPTED ACCEPTED Transaction has been ACCEPTED with PIN entry and prints the transaction receipt. DECLINED DECLINED 10.0 DECLINED DECLINED Transaction has been DECLINED with PIN entry and prints the transaction receipt. INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...

  • Page 43: Refund Transaction

    The terminal waits for the cardholder to select the account type on the pinpad. ACCOUNT ACCOUNT ACCOUNT ACCOUNT $XX.XX $XX.XX $XX.XX $XX.XX The pinpad will prompt for account selection. Ask the cardholder to select their account type. Example: CR INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...
  • Page 44 SIGNATURE OK? Y/N SIGNATURE OK? Y/N SIGNATURE OK? Y/N Press ENTER to accept and proceed with step 22.0 ENTER=YES,CLR=NO ENTER=YES,CLR=NO ENTER=YES,CLR=NO ENTER=YES,CLR=NO If not, press CLEAR to decline and proceed with step 23.0 INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...
  • Page 45 SIG DECLINED will be displayed on both terminal and pinpad screen. The 23.0 merchant presses the CLEAR key to decline the cardholder’s signature after SIG DECLINED SIG DECLINED SIG DECLINED SIG DECLINED signature fails to match with the card. INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...

  • Page 46: Card Not Present Transaction

    PROCESSING NOW PROCESSING NOW ACCEPTED ACCEPTED ACCEPTED ACCEPTED Transaction has been ACCEPTED and prints the transaction receipt. DECLINED DECLINED Transaction has been DECLINED and prints the transaction receipt. 10.0 DECLINED DECLINED INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...

  • Page 47: Card Not Present Refund Transaction

    12.0 PROCESSING NOW will be displayed on the terminal and pinpad. Terminal will now automatically connect to the Host and complete the transaction. PROCESSING NOW PROCESSING NOW PROCESSING NOW PROCESSING NOW INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...
  • Page 48 PAGE 48 OF 81 13.0 ACCEPTED ACCEPTED ACCEPTED ACCEPTED Transaction has been ACCEPTED and prints the transaction receipt. DECLINED DECLINED Transaction has been DECLINED and prints the transaction receipt. 14.0 DECLINED DECLINED INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...

  • Page 49: Emv (Europay Mastercard Visa) Chip Card Transaction

    The pinpad will prompt for PIN entry. Ask the cardholder to key in their PIN. PIN OR ENTER PIN OR ENTER PIN OR ENTER PIN OR ENTER PROCESSING NOW PROCESSING NOW PROCESSING NOW PROCESSING NOW PROCESSING NOW will be displayed on the terminal and pinpad. INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...
  • Page 50 SIG DECLINED will be displayed on both the terminal and pinpad screen. The 20.0 merchant presses CLEAR to decline the cardholder’s signature after verifying SIG DECLINED SIG DECLINED SIG DECLINED SIG DECLINED signature with the card. INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...

  • Page 51: Credit Card Tipping Transaction

    SIG REQUIRED SIG REQUIRED SIG REQUIRED SIG REQUIRED NOTE: Under Eftpos NZ specification, tipping transactions must be verified by the cardholder’s signature rather than PIN. INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...

  • Page 52: Tip Transactions

    TIP amounts can not be decreased once entered. If a TIP amount is overcharged, the entire transaction has to be voided and as card data cannot be retrieved, the full amount of the transaction will be lost. INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...
  • Page 53 4. PURCHASE AMOUNT 4. PURCHASE AMOUNT 4. PURCHASE AMOUNT 5. TIP AMOUNT 5. TIP AMOUNT 5. TIP AMOUNT 5. TIP AMOUNT 6. TOTAL AMOUNT 6. TOTAL AMOUNT 6. TOTAL AMOUNT 6. TOTAL AMOUNT INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...

  • Page 54: Tipping Utilities

    Press CLEAR to exit and return to TIPPING menu. PLEASE WAIT PLEASE WAIT PLEASE WAIT PLEASE WAIT Void TIP Transaction is processing PRINTING G G G PRINTIN ‘Transaction Void’ receipt is printed. PRINTIN PRINTIN INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...

  • Page 55: Uploading Tip Transactions

    Press ENTER to view transactions to modify the tip transaction amounts of the stored advices or CLEAR to exit and return to idle screen. VIEW TRANS Y/N VIEW TRANS Y/N VIEW TRANS Y/N VIEW TRANS Y/N INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...

  • Page 56: Printing Tips

    • Press ENTER until SUPERVISOR is displayed • Press CHQ to select XTRA • At “TERMINAL FUNCTIONS”, press 5 • At “PRINT PENDING TRANSACTIONS”, press 1 to print all the pending transactions INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...

  • Page 57: Debit Card Tipping Transaction

    **** **** **** **** PROCESSING NOW PROCESSING NOW 13.0 PROCESSING NOW PROCESSING NOW PROCESSING NOW will be displayed on the terminal and pinpad while processing the transaction. INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...
  • Page 58 ACCEPTED Transaction has been ACCEPTED for PIN entry and prints the transaction receipt. 14.0 15.0 DECLINED DECLINED DECLINED DECLINED Transaction has been DECLINED for PIN entry and prints the transaction receipt. INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...

  • Page 59: Credit Card Hospitality Transaction

    PIN on the pinpad and proceed with step 6.0 or press ENTER for 10.0 PIN OR ENTER PIN OR ENTER PIN OR ENTER PIN OR ENTER SIGNATURE and proceed with step 11.0. INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...
  • Page 60 SIG DECLINED will be displayed on both the terminal and pinpad screen. The 15.0 merchant presses CLEAR to decline the cardholder’s signature after verifying SIG DECLINED SIG DECLINED SIG DECLINED SIG DECLINED signature with the card. INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...

  • Page 61: Hospitality Completion Transaction

    PROCESSING NOW PROCESSING NOW PROCESSING NOW will be displayed on the terminal while processing the PROCESSING NOW PROCESSING NOW transaction. ACCEPTED ACCEPTED ACCEPTED ACCEPTED Transaction has been ACCEPTED and receipt is printed. INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...
  • Page 62 5.0 to key the final amount. ORIGINAL AUTH ORIGINAL AUTH ORIGINAL AUTH ORIGINAL AUTH PRINTING PRINTING PRINTING will be displayed on the terminal while printing off the receipt that 11.0 PRINTING PRINTING transaction has been voided. INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...

  • Page 63: Hospitality Utilities

    PROCESSING NOW processing the transaction. ACCEPTED ACCEPTED ACCEPTED ACCEPTED Transaction has been ACCEPTED and prints the transaction receipt. DECLINED DECLINED DECLINED DECLINED Transaction has been DECLINED and prints the transaction receipt. INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...

  • Page 64: Hospitality Extra Charges Transaction

    PROCESSING NOW PROCESSING NOW PROCESSING NOW ACCEPTED ACCEPTED ACCEPTED ACCEPTED Transaction has been ACCEPTED and transaction receipt is printed. DECLINED DECLINED DECLINED DECLINED Transaction has been DECLINED and transaction receipt is printed. INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...

  • Page 65: Cheque Verification Authorisation

    NOTE: There is no receipt printed for this transaction since the only requirement is for the merchant to obtain approval for the cheque. The response message stays on the display until the merchant presses ENTER. INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...

  • Page 66: Merchant Administration Functions

    1-2. Totals will appear as $0.00 on the printout.) - If no is selected, terminal will return to idle without resetting the totals. (To check this, repeat steps 1-2. Totals will remain the same.) INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...

  • Page 67: Settlement Inquiry

    NOTE: Terminal will prompt for any stored Tip Transactions and/or Electronic Offline Voucher to be transmitted. Press ENTER to transmit or press CLEAR to proceed with settlement cutover. Settlement inquiry record is printed. TRANS. COMPLETE TRANS. COMPLETE TRANS. COMPLETE TRANS. COMPLETE INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...

  • Page 68: Settlement Cutover

    PROCESSING NOW PROCESSING NOW PROCESSING NOW PROCESSING NOW will be displayed on the terminal while processing the transaction. TRANS. COMPLETE TRANS. COMPLETE Settlement cutover record is printed. TRANS. COMPLETE TRANS. COMPLETE INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...

  • Page 69: Duplicate Receipt

    Use the scroll key CHQ or SAV or press the corresponding number on the terminal 3 MERCHANT 3 3 MERCHANT 3 3 MERCHANT 3 3 MERCHANT 3 to select the Merchant followed by the ENTER. PRINTING PRINTING PRINTING PRINTING Prints the last cardholder transaction. INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...

  • Page 70: Electronic Offline Vouchers (Eov)

    • If a transaction other than a Purchase or Refund is attempted whilst in EOV mode, the terminal will try to establish connectivity with the network and if failed, terminal will still be operating in EOV mode. INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...

  • Page 71: Upload Electronic Offline Voucher (Eov) Transactions

    PROCESSING NOW PROCESSING NOW The terminal starts to upload the stored offline transactions which were stored on the terminal. X OF XX X OF XX X OF XX X OF XX INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...

  • Page 72: Administration

    Press ENTER to perform a display test, CLEAR to bypass the display test or DISPLAY TEST? DISPLAY TEST? CANCEL to cancel the function and return to idle prompt. ENTER OR CLEAR ENTER OR CLEAR ENTER OR CLEAR ENTER OR CLEAR INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...
  • Page 73 PING TEST PING TEST PING TEST PING TEST Displays if the terminal is unable to obtain connectivity to internet. FAILED FAILED FAILED FAILED PRESS ENTER PRESS ENTER PRESS ENTER PRESS ENTER INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...

  • Page 74: Extra Terminal Functions

    PRINTING Terminal will display KVC and prompt to PRINT CONFIG Y/N. If yes is selected, PRINTING displays while printing the configuration report. If no is selected, terminal returns to admin menu. INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...
  • Page 75 To change the Time, enter the hour and minutes on the keyboard and press TIME TIME HHMMSS HHMMSS ENTER 12:49 12:49 12:49 12:49 NOTE: When the Merchant logon is accepted, the current date and time are automatically updated on the terminal. INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...

  • Page 76: Training Mode

    NOTE: Before the terminal can operate in training mode, the terminal and merchant ID’s must be configured. Ensure that any pending transactions that are stored on the terminal have been settled before exiting the Training mode. INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...

  • Page 77: New Features Of The Terminal

    6.3.2 ONE OR TWO PIECE UNIT The Ingenico 5100 can function as either an IPP terminal or as an EPP terminal with the i3010 pinpad attached. This dual functionality allows a merchant to simply unplug a failed pinpad, re-boot the terminal and continue processing transactions until the pinpad can be replaced.

  • Page 78: Safety And Maintenance

    INGRESS GUARDS To help minimise risk of dust or water ingress to the terminal, the use of an ingress guard is recommended. Recommended supplier: KeyCovers (Auckland) Email: sales@keycovers.co.nz Phone: (09) 845 1464 INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...

  • Page 79: External Power Supply

    ECR Interface Cable PSTN Cable Ethernet Cable Figure 5 - Cable Port Locations NOTE: The pinpad cable connects to the RS232-1 port and the ECR interface cable connects to the RS232-2 port. INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...

  • Page 80: Lift Latch To Open Printer Lid

    The paper roll size is 57mm width and 50mm diameter. Please take note of the direction of the paper roll. Figure 7 - Paper Roll Load Direction OPERATING ENVIRONMENT The operating temperature range for this device is between 5 C and 40 INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...

  • Page 81: Skyzer Technologies Contact Details

    Unit A4, 1066 Great South Road Mt Wellington, Auckland New Zealand Internet Access http://www.skyzer.co.nz Technical Questions and Sales Enquiries sales@skyzer.co.nz If you have any comments or suggestions relating to this guide please contact Skyzer Technologies directly. INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1...

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