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10 Warranty
Warranty and technical assistance
Munters products are designed and built to provide reliable and satisfactory performance but cannot be
guaranteed free of faults; although they are reliable products they can develop unforeseeable defects
and the user must take this into account and arrange adequate emergency or alarm systems if failure to
operate could cause damage to the articles for which the Munters plant was required: if this is not done,
the user is fully responsible for the damage which they could suffer.
Munters extends this limited warranty to the first purchaser and guarantees its products to be free from
defects originating in manufacture or materials for one year from the date of delivery, provided that
suitable transport, storage, installation and maintenance terms are complied with. The warranty does not
apply if the products have been repaired without express authorisation from Munters, or repaired in such
a way that, in Munters' judgement, their performance and reliability have been impaired, or incorrectly
installed, or subjected to improper use. The user accepts total responsibility for incorrect use of the
products.
The warranty on products from outside suppliers fitted to RFS-6, (for example, power supplies, cables,
etc.) is limited to the conditions stated by the supplier: all claims must be made in writing within eight days
of the discovery of the defect and within 12 months of the delivery of the defective product. Munters has
thirty days from the date of receipt in which to take action, and has the right to examine the product at the
customer's premises or at its own plant (carriage cost to be borne by the customer).
Munters at its sole discretion has the option of replacing or repairing, free of charge, products which it
considers defective, and will arrange for their despatch back to the customer carriage paid. In the case of
faulty parts of small commercial value which are widely available (such as bolts, etc.) for urgent
despatch, where the cost of carriage would exceed the value of the parts, Munters may authorise the
customer exclusively to purchase the replacement parts locally; Munters will reimburse the value of the
product at its cost price.
Munters will not be liable for costs incurred in demounting the defective part, or the time required to travel
to site and the associated travel costs. No agent, employee or dealer is authorised to give any further
guarantees or to accept any other liability on Munters' behalf in connection with other Munters products,
except in writing with the signature of one of the Company's Managers.
WARNING: In the interests of improving the quality of its products and services, Munters reserves the
right at any time and without prior notice to alter the specifications in this manual.
© Munters AB, 2018
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