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After Sales Service and Guarantee terms and
conditions
Your product is guaranteed for 3 years from the date of
purchase The 3 year guarantee is extended for an additional
2 years when you register the product with Dimplex, within
28 days of purchase. If you do not register the product with
Dimplex within 28 days, your product will remain guaranteed
for 3 years only. If you experience a problem with our
Dimplex product, which is found to be defective due to faulty
materials or workmanship within the Guarantee Period, this
Dimplex Guarantee will cover repair or - at the discretion
of Dimplex– replacement with a functionally equivalent
Dimplex product.
Within the guarantee period we undertake to repair or
exchange this product free of charge providing:
a) Proof of purchase such as a sales receipt should be
provided, showing that the appliance was bought within the
36-months (+24 months if successfully registered) prior to
registering the defect/fault.
b) The appliance was correctly installed and operated in
accordance with the manufacturer's instructions and used
solely for domestic purposes.
c) The defect/fault was not as a result of accident, misuse,
unauthorised modification or inexpert repair
Your rights under this guarantee are additional to your
statutory rights, which in turn are not affected by this
guarantee.
To validate your extended guarantee register with us online
at: http://register.dimplex.co.uk
N.B. Each qualifying product needs to be registered with
Dimplex individually.
Please note that the extended guarantee is only
available in the UK and Ireland.
If after following these steps your product still does not
operate you should return it to your point of purchase.
Please do not return a faulty product to us as this may
result in loss or damage and delay in providing you with a
satisfactory service.
Please retain your receipt as proof of purchase.
What is not covered by a Dimplex Guarantee?
The Dimplex Guarantee does not cover any of the following:
Any fault or damage to your Dimplex product due to faulty
materials or workmanship occurring outside the Guarantee
Period.
Normal wear and tear including parts that might wear out
over time or consumables, such as [filters].
Any fault or damage occurring to any pre-owned Dimplex
product or to any other equipment or property.
Accidental damage to your Dimplex product or damage to
your Dimplex product from external sources (for example,
transit, weather, electrical outages or power surges).
Fault or damage to your Dimplex product which is:
•
not due to faulty materials or workmanship or which is
due to circumstances outside Dimplex's control.
•
caused by use of your Dimplex product for anything
other than normal domestic household purposes in the
country where it was purchased.
•
caused by any misuse, abuse or negligent use of the
Dimplex product, including but not limited to any failure
to use it in accordance with the Operating Instructions
supplied with the product.
[c] Dimplex UK Limited
All rights reserved. Material contained in this publication may not be reproduced in whole or in part, without prior permission in writing of Dimplex UK Limited.
•
caused by any failure to assemble, install clean and
maintain your Dimplex product in accordance with the
Operating Instructions supplied with the product unless
this was carried out by Dimplex or its authorised dealers.
•
caused by repairs or alterations to your Dimplex product
not carried out by Dimplex service personnel or its
authorised dealer(s).
Terms and Conditions
The Dimplex Guarantee is valid for 3 calendar years, plus
2 if registered, from the date of purchase of your Dimplex
product from a recognised retailer in the country of purchase
and use, or the date of delivery of the product if later, always
provided the original receipt has been retained and is
produced as proof of purchase.
You must provide to Dimplex or its authorised agents on
request the original receipt as proof of purchase and - if
required by Dimplex - proof of delivery. If you are unable to
provide this documentation, you will be required to pay for
any repair work required.
Any repair work under the Dimplex Guarantee will be carried
out by Dimplex or its authorised dealer(s) and any parts
that are replaced will become the property of Dimplex. Any
repairs performed under the Dimplex Guarantee will not
extend the Guarantee Period.
Any replacement of your Dimplex product by Dimplex during
the Guarantee Period will start the 5 year Guarantee Period
afresh from the date of delivery of the replacement Dimplex
product to you. (*Please keep original online guarantee
registration email and sales receipt for your original
purchase as proof of the additional 2 years, in case of the
unlikely event you experience an issue).
The Dimplex Guarantee does not entitle you to recovery of
any indirect or consequential loss or damage including but
not limited to loss or damage to any other property.
The Dimplex Guarantee is in addition to your statutory rights
as a consumer and your statutory rights are not affected by
this Dimplex Guarantee.
Contact Dimplex
If you have any questions about what the Dimplex
Guarantee covers and does not cover or how to claim under
the Dimplex Guarantee, please contact us:
GDC Group LTD, Millbrook House, Grange Drive, Hedge
End, Southampton SO30 2DF
Telephone: 0844 879 3588
Email: customer.services@gdcgroup.co.uk
Visit: www.gdcgroup.co.uk
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