In Case Of Difficulty - Cisco Catalyst 3560 Getting Started Manual

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In Case of Difficulty

If you experience difficulty, help is available here and on Cisco.com. This section includes Express Setup troubleshooting, how
to reset the switch, how to access help on Cisco.com, and where to find more information.
Troubleshooting Express Setup
If Express Setup does not run, or if the Express Setup page does not appear in your browser:
• Did you verify that POST ran successfully before starting
Express Setup?
• Did you press the Mode button while the switch was still
running POST?
• Did you try to continue without confirming that the
switch was in Express Setup mode?
• Does your PC have a static IP address?
• Did you connect a crossover cable instead of a
straight-through Ethernet cable between a switch port and
the Ethernet port of the PC?
• Did you connect the Ethernet cable to the console port
instead of to a 10/100 or 10/100/1000 Ethernet port on
the switch?
• Did you wait 30 seconds after you connected the switch
and the PC before you entered the IP address in your
browser?
• Did you enter the wrong address in the browser, or is there
an error message?
Resetting the Switch
Why you might want to reset the switch:
• You installed the switch in your network and cannot connect to it because you assigned the wrong IP address.
• You want to clear all configuration from the switch and assign a new IP address.
• You are trying to enter Express Setup mode, and the switch LEDs start blinking when you press the Mode button, which
means that the switch is already configured with IP information.
Resetting the switch deletes the configuration and reboots the switch.
Caution
To reset the switch, press and hold the Mode button. The switch LEDs begin blinking after about 3 seconds. Continue holding
down the Mode button. The LEDs stop blinking after 7 more seconds, and then the switch reboots.
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If not, make sure that only the SYST and STAT LEDs are green
before you press the Mode button to enter the Express Setup
mode.
If yes, wait until POST completes. Power cycle the switch.
Wait until POST completes. Confirm that the SYST and STAT
LEDs are green. Press the Mode button to enter Express Setup
mode.
Verify that all LEDs above the Mode button are green. (On
some models, the RPS LED is off.) If necessary, press the Mode
button to enter Express Setup mode.
If yes, change your PC settings to temporarily use DHCP
before connecting to the switch.
If yes, connect a straight-through cable to an Ethernet port on
the switch and the PC. Wait 30 seconds before entering
10.0.0.1 in the browser.
If yes, disconnect from the console port. Connect to an
Ethernet port on the switch and the PC. Wait 30 seconds
before you enter 10.0.0.1 in the browser.
If not, wait 30 seconds, re-enter 10.0.0.1 in the browser, and
press Enter.
If yes, re-enter 10.0.0.1 in the browser, and press Enter.