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Related Manuals for Karel EVM38S
Summary of Contents for Karel EVM38S
- Page 2 THE AUTO ATTENDANT THE VOICE MAIL MODULE TECHNICAL INTRODUCTION USER’S GUIDE SEPTEMBER–2007...
- Page 3 Version Table MS SERIES EVM - TTKK - VER. AAC – 27.09.2007 KAREL reserves the right to make modifications in product features specified in this document for development and improvement purposes without prior notice. Individual products may possess characteristics different from those that have been mentioned in this document, due to their differences in software and hardware versions.
- Page 4 EVM in the most effective way. The Last chapter – “Accessories” – gives short information about the EVM-FL and EVM-DL modules which are attached on EVM modules to increase the record capacities of them. Best Regards, KAREL...
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Page 5: Table Of Contents
CONTENTS TECHNICAL INTRODUCTION ..............1 GENERAL INTRODUCTION OF THE EVM MODULES.........1 EVM38S:....................3 EVM48: .....................5 EVM48S:....................7 EVM128: ....................9 EVM128S:....................10 EVM224S:....................11 COMPATIBILITY..................12 INSTALLATION ..................13 EVM38S:....................13 EVM48 and EVM48S: ................15 EVM128: ....................16 EVM128S:....................17 EVM224S:....................18 EVM-FL AND EVM-DL EXPANSION MODULES: ........19 PROGRAMMING ..................20 CHARACTERISTICS OF THE MESSAGES AND PROGRAMMING THEM..20 Voice Mail Facilities Authority:.............21... - Page 6 THE VOICE MAIL MESSAGE FEATURES ..........42 FAX FORWARDING FEATURE AND USE OF THE EVM ......42 SUMMARY: PUTTING THE EVM INTO SERVICE........42 USER FEATURES ..................45 CALL CONTROL SERVICES ..............45 Temporary Absent Message (8648): ............45 Permanent Absent Message (737): ............46 Leaving A Message To An Extension (82): ...........49 Listening To New Messages (8646): ............50 Listening To The Entire Messages (8645):...........51 Reminder Service With Message (8389): ..........53...
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Page 7: Technical Introduction
EVM Modules of the MS Series Technical Introduction and User’s Guide TECHNICAL INTRODUCTION GENERAL INTRODUCTION OF THE EVM MODULES The EVM modules are the optional Auto Attendant (ACD- Automatic Call Distributor) and voice recording systems that are utilized in MS-series exchanges of MS38S and higher capacity. - Page 8 EVM Modules of the MS Series Technical Introduction and User’s Guide There are several message boxes for different tasks depending on the structure of the EVM module: 1. There are either 24 or 64 message boxes depending on the structure of the EVM module, in order to direct parties calling from outside.
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Page 9: Evm38S
EVM Modules of the MS Series Technical Introduction and User’s Guide EVM38S: EVM38S is an external module employed in MS38S and MS38-ISDN exchanges. The illustration below gives information about the structure of EVM38S: That module, which has a single voice channel, can serve a single user at a time. - Page 10 Anchor plugs and screws, two from each of them, which are to be used to mount the module onto the wall. Plastic holders that are used to connect the EVM38S module to other AK38 boxes, if there is any. Dimensions: 25.4 cm x 13.5 cm x 7.9 cm...
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Page 11: Evm48
EVM Modules of the MS Series Technical Introduction and User’s Guide EVM48: EVM48 is an integrated module that can be used in the exchanges MS48 and MS48-ISDN. The illustration below gives information about the structure of EVM48: That module, which has two voice channels, can serve two users simultaneously. - Page 12 EVM Modules of the MS Series Technical Introduction and User’s Guide Thanks to the two minutes (130 secs) of Flash Memory capacity it has, it functions as the auto attendant (Automatic Call Distributor). Since no DRAM memory is present on it as factory default, the voice mail message feature becomes available only by adding an EVM-DL.
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Page 13: Evm48S
EVM Modules of the MS Series Technical Introduction and User’s Guide EVM48S: EVM48S is an integrated module that can be used in MS48S exchanges. The illustration below gives information about the structure of EVM48S: That module, which has two voice channels, can serve two users simultaneously. - Page 14 EVM Modules of the MS Series Technical Introduction and User’s Guide The module has been designed in a structure so that it can be directly integrated onto the exchange. There exist 5 capacity expansion slots on the card. Two of them are used for EVM-FL, and three of them for EVM-DL. EVM48S is presented to the user together with the brass card holders to be used during mounting.
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Page 15: Evm128
EVM Modules of the MS Series Technical Introduction and User’s Guide EVM128: EVM128 is an integrated module that can be used in MS128 exchanges. The illustration below gives information about the structure of EVM128: That module, which has two voice channels, can serve two users simultaneously. -
Page 16: Evm128S
EVM Modules of the MS Series Technical Introduction and User’s Guide Thanks to the two minutes (130 secs) of Flash Memory capacity it has, it functions as the auto attendant (Automatic Call Distributor). Since no DRAM memory is present on it as factory default, the voice mail message feature becomes available only by adding an EVM-DL. -
Page 17: Evm224S
EVM Modules of the MS Series Technical Introduction and User’s Guide There is a Flash Memory on it with a capacity of 6 minutes. Four minutes of that capacity is used for the ACD service (Since two languages are supported, two minutes for each language). and two minutes of it for the system message recording. -
Page 18: Compatibility
Dimensions: 24.8 cm x 25.6 cm x 2.5 cm Weight: ~0.3 kg COMPATIBILITY EVM38S is compatible with MS38S R40 and later, and the entire versions of MS38-ISDN. The software characteristics mentioned in the guide are compatible with the exchange software versions of 3.11A and later. -
Page 19: Installation
Installation of EVM38S starts with the mounting of the plastic box of the module on the wall. For this: 1) Front cover of the EVM38S plastic box is opened by pressing the small holes on the side faces with a screwdriver or with a similar tool that is thin, but with a dull point, and by pulling the cover toward front at the same time. - Page 20 EVM Modules of the MS Series Technical Introduction and User’s Guide...
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Page 21: Evm48 And Evm48S
EVM Modules of the MS Series Technical Introduction and User’s Guide EVM48 AND EVM48S: Installation of the EVM48 / EVM48S module becomes complete by attaching the connectors on it to the connectors on the backplane of the exchange as in the way shown in the illustration below. The module is fixed by the brass card holder that comes with the module. -
Page 22: Evm128
EVM Modules of the MS Series Technical Introduction and User’s Guide EVM128: The EVM128 module is placed on the MS128 exchange by employing the plastic card holders that have been given for the installation in the way shown in the illustration below. Its cable is attached as the MS128 connector on the card is plugged into the input socket of the EVM module of the CPUKON card that is on the exchange. -
Page 23: Evm128S
EVM Modules of the MS Series Technical Introduction and User’s Guide EVM128S: The EVM128S module, unlike EVM128, has been designed to be installed in the rightmost of the card slots within the exchange structure. During the installation, the card is placed in the rightmost slot and pushed into the rack so that the connector at the back face of the card is plugged into its correspondent on the backplane of the exchange. -
Page 24: Evm224S
EVM Modules of the MS Series Technical Introduction and User’s Guide EVM224S: EVM224S has been designed to be installed in the rightmost of the card slots within the MS224 structure. During the installation, the card is placed in the rightmost slot and pushed into the rack so that the connector at the back face of the card is plugged into its correspondent on the backplane of the exchange. -
Page 25: Evm-Fl And Evm-Dl Expansion Modules
EVM Modules of the MS Series Technical Introduction and User’s Guide EVM-FL AND EVM-DL EXPANSION MODULES: There are special slots on all EVM modules, in which EVM-FL and EVM-DL cards can be installed. The type of the card that can be installed in each slot has been indicated in writing next to the slot. -
Page 26: Programming
PROGRAMMING THEM At most 24 messages can be entered into the Flash Memory modules on EVM38S, EVM48, EVM48S and EVM128. Those messages allow parties calling the exchange over external lines to be answered by the ACD and reach the extensions they would like to call without assistance of the operator. -
Page 27: Voice Mail Facilities Authority
EVM Modules of the MS Series Technical Introduction and User’s Guide Language shift is realized when the calling party dials “9” during the announcement of the entry message. If the entire channels of the EVM module are busy when a message is about to be announced, then music or wait tone is connected to the calling party and whenever any of the channels is available, the message can be announced. -
Page 28: Auto Attendant (Acd) Automatic Activation
EVM Modules of the MS Series Technical Introduction and User’s Guide Auto Attendant (ACD) Automatic Activation: This program allows the ACD to be activated or taken off line at a pre- determined time automatically every day. 885 HHMM HHMM Parameters: HHMM The hour and the minute the ACD will be put on line automatically... -
Page 29: Acd Single-Key Access
EVM Modules of the MS Series Technical Introduction and User’s Guide 2..6 Monday..Friday The service is not active throughout the day. The service is active throughout the day. Default value N = 0 for all days. Notes 1. When the automatic ACD programs are entered, the Weekly Services are not taken off line at midnight. -
Page 30: Erasing The Entire Acd Messages
EVM Modules of the MS Series Technical Introduction and User’s Guide Notes: 1. In cases there is EVM connected to the system, menus can be created by this program, through which calls by single key can be made. If P (any key from 0 to 9) is dialed while the dial tone is being received or a message is being listened to, then the system the system acts as if dddd has been dialed. -
Page 31: Recording Acd Messages
“Please stay on the line” Message Inaccessible Extension Message “Connecting To The Operator” Message The Night Mode Entry Message DISA Entry Message “Enter Password” Message 11..23 General-Purpose Messages (For EVM128, EVM48, EVM48S and EVM38S) 11..63 Other Messages (For EVM224S and EVM128S) - Page 32 EVM Modules of the MS Series Technical Introduction and User’s Guide 00, Entry Message: This message is the first message announced to parties that call the system over the ACD line. The system picks up an incoming call automatically and announces that message. Example: “Welcome to our company.
- Page 33 EVM Modules of the MS Series Technical Introduction and User’s Guide 03, No Answer Message: This message is announced in case the called extension does not answer the call within 20 seconds. If the EVM module supports the Voice Mail Message features, then a message can be left by dialing”82”...
- Page 34 EVM Modules of the MS Series Technical Introduction and User’s Guide 06, Inaccessible Extension Message: This message is announced when an extension that has been marked as inaccessible is called. (The extensions who are not allowed to be called directly are marked as inaccessible by the program 801A81).
- Page 35 The general-purpose message box numbers for the cases the ACD is to be used in a single language are as follows: 11….23. (For EVM38S, EVM48, EVM48S and EVM128) 11….63. (For EVM224S and EVM128S) As for the case the ACD is to be used in a single language, the code “9”...
- Page 36 EVM Modules of the MS Series Technical Introduction and User’s Guide Example: The message number “11” may be entered as “Please dial “112” to get quotes, or “115” to place an order.” by the program “86411”, the message number “12” may be entered as “Please dial “121” for problems related to fax devices, or dial “133”...
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Page 37: Defining Specific Entry Messages
1. If a message has been not recorded in its time, standard Entry Message with the ACD message number 00 is heard. 2. For EVM128, EVM48, EVM48S and EVM38S general-purpose messages 21, 22 and 23; for EVM224S and EVM128S general-... -
Page 38: Message Playback
8643M Parameters: Two-digit message number (in the range 00 ... 23) for EVM38S, EVM48/48S and EVM128 (in the range 00 ... 63) for EVM224S and EVM128S Notes: 1. If there is no recorded message in the message box number M, then the error tone is received. -
Page 39: Erasing A Single Message
EVM Modules of the MS Series Technical Introduction and User’s Guide Erasing A Single Message: An ACD message that has been entered before can be erased by this program. 8644M 86440M (For EVM224S and EVM128S) Parameters: Two-digit message number (in the range 00 ... 23) Notes: 1. -
Page 40: Acd Message Gain
EVM Modules of the MS Series Technical Introduction and User’s Guide Notes: 1. This program is compatible with exchange software versions of 3.11H and later. 2. If the call is not answered within the specified time limit, then the line drops. -
Page 41: The System Message Features
EVM Modules of the MS Series Technical Introduction and User’s Guide THE SYSTEM MESSAGE FEATURES The system message features are the ones that are present only in EVM128S and EVM224S modules. Thanks to the system messages, extensions are informed about the changes which occur in the statuses of their phones due to features they make use of or activate. -
Page 42: Recording A System Message
EVM Modules of the MS Series Technical Introduction and User’s Guide Recording A System Message: This program allows the system messages to be recorded. 8641P+Message Parameters: 00….25 The system message number in the range 00 ... 25. The system messages number 00-25 have been given below: 00, “Follow Me Is Active”... - Page 43 EVM Modules of the MS Series Technical Introduction and User’s Guide 06, Undefined Extension/Line Message : This message is announced when an extension that does not exist in the system is called or a line that does not exist is attempted to be accessed. 07, “The Entire Lines Are Busy”...
- Page 44 EVM Modules of the MS Series Technical Introduction and User’s Guide 14, “You Do Not Have Authorization For This Service” (Authorization Not Appropriate For Service) Message : This message is announced when an extension dials a service code, for which s/he has no authorization. 15, “There Is No Line You Can Pick Up”...
- Page 45 EVM Modules of the MS Series Technical Introduction and User’s Guide 23, “The Room Is Clean” (Room Clean) Message : This message is announced when the status of a clean hotel room is inquired for (731). 24, “The Room Is Being Cleaned” (Room Being Cleaned) Message : This message is announced when the status of a hotel room that is being cleaned is inquired for (731).
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Page 46: System Message Playback
EVM Modules of the MS Series Technical Introduction and User’s Guide 3. If the message number M has been entered before, then the erasing operation comes first and one receives a signal made up of low and high-pitched tones during that operation. Recording begins when the signal stops. -
Page 47: The System Message Gain
EVM Modules of the MS Series Technical Introduction and User’s Guide Notes: 1. Only the first 26 messages can be played back through this feature. 2. This program can be entered only through the operator phone while the system is in programming mode. 3. -
Page 48: The Voice Mail Message Features
EVM Modules of the MS Series Technical Introduction and User’s Guide THE VOICE MAIL MESSAGE FEATURES If the EVM module has DRAM memory to maintain the voice mail message feature, in addition to the ACD features, any kind of message leaving, message receiving, message listening and message recording operation can be fulfilled. - Page 49 English. The ACD messages in the second language should be recorded into the related message boxes. (The second language message boxes are: number 12 ...23 for EVM38S, EVM48, EVM48S, and EVM128, number 32...63 for EVM128S and EVM224S). BACKGROUND MUSIC: A suitable background music can be used while recording the messages.
- Page 50 EVM Modules of the MS Series Technical Introduction and User’s Guide You can enter the programs by following the order below: v Erase the entire ACD messages. (86444) v Record messages succession. (864+P+Message) (8640+P+Message) v After recording each message, play back the messages for checking. (8643+M) v If you want to construct single-key menus, then do that as it is explained in the program “ACD Single-Key Access.”...
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Page 51: User Features
EVM Modules of the MS Series Technical Introduction and User’s Guide USER FEATURES CALL CONTROL SERVICES Temporary Absent Message (8648): You can leave a message to be announced to parties calling you when you are about to leave your work place. In order to leave a message to your own phone: Lift the handset and hear the internal dial tone. -
Page 52: Permanent Absent Message (737)
EVM Modules of the MS Series Technical Introduction and User’s Guide 4. If there is an external line private for you, then you can remotely change the temporary absent message that you have left, after entering your password. For this, when you call yourself from outside, you are supposed to enter your password after hearing the first signal;... - Page 53 EVM Modules of the MS Series Technical Introduction and User’s Guide Lift the handset and hear the internal dial tone. 7370 Dial 7370. Replace the handset. In order to put the message on line: Lift the handset and hear the internal dial tone.
- Page 54 EVM Modules of the MS Series Technical Introduction and User’s Guide In order to activate the message to be used in case of no answer: Lift the handset and hear the internal dial tone. 7376 Dial 7376 Replace the handset. Notes: 1.
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Page 55: Leaving A Message To An Extension (82)
EVM Modules of the MS Series Technical Introduction and User’s Guide Leaving A Message To An Extension (82): If the extension you are calling is busy, not answering or s/he has let a message indicating that s/he is absent, then you can leave a message to that extension. -
Page 56: Listening To New Messages (8646)
EVM Modules of the MS Series Technical Introduction and User’s Guide Listening To New Messages (8646): If there is a new message left for you, then the message “You have got a message.” is announced when you lift the handset, your telephone rings for 0,5 seconds and stops in every 10 minutes and each time you pick it up and hang it up in order to warn you, and the dial tone changes to a discontinuous one. -
Page 57: Listening To The Entire Messages (8645)
EVM Modules of the MS Series Technical Introduction and User’s Guide If you dial 6, then starting from the moment you are in, the voice level of the message is decreased by one unit and you go on listening to the message. If you dial 8, then you lock the message you are listening to at that moment (if you have the required authorization) so that it is not erased until you listen to it again, and then you proceed to the next... - Page 58 EVM Modules of the MS Series Technical Introduction and User’s Guide Notes: 1. You will start to listen to the messages in succession. In case you receive the dial tone again, that means you have no recorded messages. If the EVM is busy at that moment, then the system emits music on hold or if the music is not active, silence.
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Page 59: Reminder Service With Message (8389)
EVM Modules of the MS Series Technical Introduction and User’s Guide Reminder Service With Message (8389): In order for the exchange to warn you at a certain time by announcing a message: Lift the handset and hear the internal dial tone. 8389 Dial 8389. -
Page 60: Alarm Service With Message (83879)
EVM Modules of the MS Series Technical Introduction and User’s Guide Alarm Service With Message (83879): In order for the exchange to warn you at a certain time every day by announcing a message: Lift the handset and hear the internal dial tone. -
Page 61: Listening To Messages Left For You With Assistance Of The Operator (6)
EVM Modules of the MS Series Technical Introduction and User’s Guide Listening To Messages Left For You With Assistance Of The Operator (6): When you make a call from outside, you can listen to the messages left for you. To help you to listen to your message operator should: Operator picks up the phone when the call arrives and make hook flash Then he dials your extension number and 6... -
Page 62: External Call Record
EVM Modules of the MS Series Technical Introduction and User’s Guide If you dial 6, then starting from the moment you are in, the voice level of the message is decreased by one unit and you go on listening to the message. If you dial 8, then you lock the message you are listening to at that moment (if you have the required authorization) so that it is not erased until you listen to it again, and then you proceed to the next... - Page 63 EVM Modules of the MS Series Technical Introduction and User’s Guide 6. While you are listening to your messages: If you dial 0, then you return to the beginning of the message you are currently listening to. If you dial 1, then you proceed to the next message. If you dial 2, then you return to the point that is about 3-3,5 sec earlier and you go on listening to the same message.
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Page 64: Leaving A Message To An Absent Extension With Assistance Of The Operator
EVM Modules of the MS Series Technical Introduction and User’s Guide Leaving A Message To An Absent Extension With Assistance Of The Operator: At times when you are not at your place, an external party, which calls you can leave you a message with the assistance of the operator. In order to leave a message with assistance of the operator: Operator should inform the caller so that s/he must leave the message within 30 secs. -
Page 65: The Services Related To The Operator
EVM Modules of the MS Series Technical Introduction and User’s Guide THE SERVICES RELATED TO THE OPERATOR ACD Activation (8741): The ACD can be put on line by this program. By this way, in case calls come over lines that are open to use of the auto attendant, the ACD answers those calls. -
Page 66: Night Mode Auto-Reply
EVM Modules of the MS Series Technical Introduction and User’s Guide Night Mode Auto-Reply: The EVM can be so programmed that it automatically answers the incoming calls, announces the night mode entry message you have recorded before and then records the messages of the calling parties. (Auto-reply) For the auto-reply mode during the night service: Lift the handset and hear the internal dial tone. -
Page 67: Listening To Messages In The Auto-Reply Mode
EVM Modules of the MS Series Technical Introduction and User’s Guide Listening To Messages In The Auto-Reply Mode: You can listen to messages through the operator telephone, which are left by the calling parties while the exchange is in the Auto-Reply mode. For the auto-reply mode in the night service: Lift the handset and hear the internal dial tone. -
Page 68: The Night Service - Message Announcement Only (858)
EVM Modules of the MS Series Technical Introduction and User’s Guide If you dial 8, then you lock the message you are listening to at that moment (if you have the required authorization) so that it is not erased until you listen to it again, and then you proceed to the next message. -
Page 69: Reminder Service With Message (83889)
EVM Modules of the MS Series Technical Introduction and User’s Guide Notes: 1. In order to activate this feature, the message number “08”, namely the night mode entry message, must have been recorded and the ACD service must have been taken off line, as explained in the chapter “Programming”. -
Page 70: Erasing Messages (86499 & 86490)
EVM Modules of the MS Series Technical Introduction and User’s Guide In order to cancel the service before the time of warning comes: Lift the handset and hear the internal dial tone. 83889 Dial 83889. Dial the extension number for which you have activated the reminder service. - Page 71 EVM Modules of the MS Series Technical Introduction and User’s Guide In order to erase the entire messages, except the reminder and alarm messages: Lift the handset and hear the internal dial tone. 86490 Dial 86490. Replace the handset. Notes: 1.
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Page 72: The Services Related To The Direct Inward Subscriber (Extension) Access (Disa)
EVM Modules of the MS Series Technical Introduction and User’s Guide THE SERVICES RELATED TO THE DIRECT INWARD SUBSCRIBER (EXTENSION) ACCESS (DISA) If any line has been marked as DISA, then external calling parties can make use of several EVM features on calling over that line. Leaving A Message To An Extension Over A DISA Line: Upon calling an internal extension over a DISA line, you can leave messages for that extension if s/he is busy, not answering or a message is being... - Page 73 EVM Modules of the MS Series Technical Introduction and User’s Guide Notes: 1. While you are listening to the messages: If you dial 0, then you return to the beginning of the message you are currently listening to. If you dial 1, then you proceed to the next message. If you dial 2, then you return to the point that is about 3-3,5 sec earlier and you go on listening to the same message.
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Page 74: Line Access Through A Call Over A Disa Line
EVM Modules of the MS Series Technical Introduction and User’s Guide Line Access Through A Call Over A DISA Line: This feature can be employed upon making a call over a DISA line, if one wishes to access an external line while receiving the DISA dial tone. In order to access an external line while receiving the DISA dial tone: While receiving the DISA dial tone, Dial 9. -
Page 75: Selective Line Access Through A Call Over A Disa Line
EVM Modules of the MS Series Technical Introduction and User’s Guide Selective Line Access Through A Call Over A DISA Line: In order to access an external line selectively while receiving the DISA dial tone: While receiving the DISA dial tone, Dial 7. -
Page 76: Accessories
EVM Modules of the MS Series Technical Introduction and User’s Guide ACCESSORIES: In order to increase the record capacities of the EVM modules, the EVM-FL and EVM-DL modules can be attached on them. EVM-FL: The EVM-FL module offers two minutes of additional message capacity for the ACD. - Page 77 Duration Duration 4 min. 8 min. 34 min. 170 min. The message capacity of each EVM-FL is 2 minutes. The message capacity of each EVM-DL is 34 minutes. You can obtain the EVM-FL and EVM-DL modules from Karel Authorized services.