Obtaining Warranty Service; Contacting Technical Support - Icron USB 2.0 Ranger Series User Manual

Obtaining Warranty Service

To obtain warranty service, you must contact Icron Technologies
Corporation within the warranty period for a Return Material Authorization
(RMA) number. Be sure you have the serial numbers of the LEX unit and
REX unit units before calling. Package the product appropriately for safe
shipment and mark the RMA number on the outside of the package. The
package must be sent prepaid to Icron Technologies Corporation. We
recommend that you insure it or send it by a method that provides for
tracking of the package. The repaired or replaced item will be shipped to
you, at Icron Technologies Corporation's expense, not later than thirty days
after Icron Technologies Corporation receives the defective product.
Address the returned product to:
RMA Coordinator
Icron Technologies Corporation
4664 Lougheed Highway, Suite 275
Burnaby, BC, V5C 5T5
Canada
Tel: 604-638-3920

Contacting Technical Support

If you require technical assistance, send an e-mail message to:
techsupport@icron.com
To help us serve you better, please include the following information with
your technical support request:
• Description of the problem
• Host computer make and model
• Type of operating system installed (e.g. Windows XP, Mac OS X,
etc.)
• Part number and serial number of the LEX unit and the REX unit
• Make and model of any USB device attached to the USB 2.0 Ranger
• Description of the installation
User Guide
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