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Telestream Wirecast Gear 310 User Manual

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User Guide
User Guide
2.0
The latest version of the Wirecast Gear User Guide is available at:
http://www.telestream.net/pdfs/user-guides/Wirecast-Gear-2-User-Guide.pdf
Wirecast Gear User Guide | 272965
October 2019

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Summary of Contents for Telestream Wirecast Gear 310

  • Page 1 User Guide User Guide The latest version of the Wirecast Gear User Guide is available at: http://www.telestream.net/pdfs/user-guides/Wirecast-Gear-2-User-Guide.pdf Wirecast Gear User Guide | 272965 October 2019...

  • Page 3: Table Of Contents

    Contents Preface Introduction to Wirecast Gear Introduction Overview Wirecast Gear Models Features Unpacking Wirecast Gear Registering Wirecast Gear Specifications Operating System Specifications Software Specifications Hardware Specifications Wirecast Gear Panels Introduction Front Panel Rear Panel Rear Panel Differences Installation of Wirecast Gear Introduction Physical Mounting Connections...
  • Page 4 Contents Using Wirecast Gear Introduction Getting Started First Time Boot-up Registration Troubleshooting and Updating Wirecast Gear Introduction General Drive Initialization Windows Update Issues Support for Wirecast Gear Introduction Obtaining Support | Information | Assistance Return Merchandise Authorization (RMA) Procedure Support and RMA Process Regulatory Compliance Statements Introduction...

  • Page 5: Preface

    Preface Copyrights and Trademark Notices Copyright 2019 Telestream, LLC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, altered, or translated into any languages without written permission of Telestream, LLC. Information and specifications in this document are subject to change without notice and do not represent a commitment on the part of Telestream.
  • Page 6 Software Updates Except as may be provided in a separate agreement between Telestream and You, if any, Telestream is under no obligation to maintain or support the Software and Telestream has no obligation to furnish you with any further assistance, technical support, documentation, software, update, upgrades, or information of any nature or kind.
  • Page 7 THE POSSIBILITY OF THOSE DAMAGES, OR ANY REMEDY PROVIDED FAILS OF ITS ESSENTIAL PURPOSE. Further information regarding this limited warranty may be obtained by writing: Telestream, LLC 848 Gold Flat Road Nevada City, CA 95959 USA You can call Telestream, LLC via telephone at (530) 470-1300.
  • Page 8 Preface...

  • Page 9: Introduction To Wirecast Gear

    It is designed to provide an easy to operate experience and is based on a standard Windows personal computer. Note: Consult the Wirecast (software) User Guide included with Wirecast Gear. You can also download this user guide from the Telestream web site at: http://www.telestream.net/telestream-support/wire-cast/help.htm Wirecast Gear Models Wirecast Gear is available in these models: •...

  • Page 10: Features

    Windows 10 compatible applications/utilities • Boot-time recovery option allows quick recovery to factory settings in case of sys- tem corruption or failure. All Telestream loaded applications will be recovered (user applications must be reinstalled) Unpacking Wirecast Gear Unpack the contents of the shipping container;...

  • Page 11: Registering Wirecast Gear

    Telestream-bundled software. It also ensures the following: Safety—so you'll be kept informed of product feature updates and improvements Service—to receive the excellent Telestream warranty service and technical support Security—in the event of loss, theft or catastrophic events, your registration may serve as proof of purchase for your insurance carrier Registration is quick, easy, and important—follow these steps:...

  • Page 12: Hardware Specifications

    Input Current: Max 6A (RMS) @ 115Vac, 3A (RMS) @ 230Va • Dimensions: 16.55 x 9.85 x 2.25 inches, 2.0 U rackmount height Note: Wirecast Gear has no user-serviceable parts. Any repair or additional PCIe card installation must be performed by Telestream or an authorized Telestream service technician.

  • Page 13: Wirecast Gear Panels

    Wirecast Gear Panels Introduction The following topics describe the Wirecast Gear front and rear panels. Note: Please do not make any connections just yet. First, read the panel and connector descriptions and then proceed to the Installation of Wirecast Gear topic for steps to install and connect to the unit.

  • Page 14: Rear Panel

    Wirecast Gear Panels Rear Panel USB 3.0 Ports The USB 3.0 port supports the USB 3.0 specification and is compatible to the USB 2.0/1.1 specification. Use this port for USB devices. Line Out) Use this output for headphones or a speaker system. Mic In Use this input for Microphones.
  • Page 15 Wirecast Gear Panels Rear Panel RJ45 LAN Ports Two GbE RJ45 ports. These Gigabit Ethernet LAN ports provides Internet connection at up to 1 Gbps data rate. The following describes the states of the LAN port LEDs. DVI-D Port The DVI-D port conforms to the DVI-D specification and supports a maximum resolution of 1920x1200@60 Hz (the actual resolutions supported depend on the monitor being used).

  • Page 16: Rear Panel Differences

    Wirecast Gear Panels Rear Panel Differences Rear Panel Differences Depending on the Wirecast Gear model, four HDMI inputs (model 310), four SDI inputs (models 320), or four SDI inputs and 4 Display Ports (model 420) are provided on the right side of the rear panel. The location and numbering of inputs are shown below. Model 310 rear panel with HDMI Only HDMI 1 HDMI 2...
  • Page 17 Wirecast Gear Panels Rear Panel Differences Model 320 rear panel with SDI only SDI 1 SDI 2 SDI 3 SDI 4 Model 420 rear panel with DP and SDI DP 1 DP 2 DP 3 DP 4 SDI 1 SDI 2 SDI 3 SDI 4 SDI 1...
  • Page 18 Wirecast Gear Panels Rear Panel Differences...

  • Page 19: Installation Of Wirecast Gear

    Installation of Wirecast Gear Introduction This section shows you how to install Wirecast Gear. This includes physical mounting and wireless connections. Note: Before installing Wirecast Gear, read through the section on Wirecast Gear Panels. Topics Physical Mounting  Connections  Physical Mounting Wirecast Gear comes configured for table-top use with pre-attached feet.

  • Page 20: Connections

    Installation of Wirecast Gear Connections Connections To make connections to your Wirecast Gear system, refer to Wirecast Gear Panels connector functions and locations, and then follow these steps. Note: The Wirecast Gear system is configured to work with up to three displays. 1.
  • Page 21 Installation of Wirecast Gear Connections 6. Insert the USB dongle into a USB port on the front or back of the Wirecast Gear box. Front USB ports Rear USB ports 7. Turn the keyboard and mouse on, using the power switch on each. 8.
  • Page 22 Installation of Wirecast Gear Connections...

  • Page 23: Using Wirecast Gear

    To get started using Wirecast Gear, follow these steps: 1. If you aren’t familiar with Wirecast, read the Wirecast User Guide. You can download it from the Telestream web site at: http://www.telestream.net/telestream-support/wire-cast/help.htm 2. Personalize Windows as explained in the First Time Boot topic below.

  • Page 24: Registration

    Using Wirecast Gear Registration 4. Configure a second keyboard (if you have one), otherwise select Skip. 5. Accept the Windows 10 license agreement. 6. Sign in using your Microsoft account. Note: If you do not have an account and do not want to create one, click Domain Join Instead.
  • Page 25 Using Wirecast Gear Registration When the registration form from the Telestream website displays in your browser, enter the required information, check the I’m not a robot box (and respond accordingly), then click Register. Double-click icon...
  • Page 26 Using Wirecast Gear Registration After you have successfully registered Wirecast Gear, you will be provided with three license keys for: Wirecast Pro, Switch Player and NewBlue Titler Live. Use these keys to license these products, which are provided with Wirecast Gear. Note: The licensees shown above are not valid license numbers.

  • Page 27: Troubleshooting And Updating Wirecast Gear

    CAUTION: Wirecast Gear is a sealed device, with no serviceable parts and no internal peripheral bays. Please do not open the chassis to try to diagnose the hardware failure yourself, unless permitted to do so. This will void your warranty with Telestream and our manufacturer.

  • Page 28: Drive Initialization

    Troubleshooting and Updating Wirecast Gear Drive Initialization Drive Initialization If you have received a Wirecast Gear unit and it is missing the secondary hard drive in Windows, but you can see it in Disk Management (right click on the start button, choose disk management), the drive is just in need of initialization. ...

  • Page 29: Windows Update Issues

    Troubleshooting and Updating Wirecast Gear Windows Update Issues Your drive is now accessible in Wirecast and Windows. Windows Update Issues If you receive an question mark (?) with a yellow exclamation mark next to the capture devices, you may be experiencing a Microsoft Windows update issue. Question Mark Microsoft issued a statement updates will cause Windows computers (including Wirecast Gear) to lose their drivers to capture devices. Below is a link to an article that...
  • Page 30 Troubleshooting and Updating Wirecast Gear Windows Update Issues...

  • Page 31: Support For Wirecast Gear

    Support for Wirecast Gear Introduction This section shows you how to obtain customer support for Wirecast Gear and how to make returns. Topics Obtaining Support | Information | Assistance  Return Merchandise Authorization (RMA) Procedure  Obtaining Support | Information | Assistance Support options for your Wirecast Gear are listed and briefly described below.
  • Page 32 If you purchased your Wirecast Gear from a reseller and did not also purchase GearCare Premium Support, please contact your reseller for product support. Telestream Wirecast Customers who bought Wirecast Gear directly from Gear Support Telestream may request support as outlined below. • Support Web Site: http://www.telestream.net/ telestream-support/Wirecast-Gear/support.htm •...

  • Page 33: Return Merchandise Authorization (Rma) Procedure

    Assistance on the previous page for contact information. If you are instructed by Telestream Support to return your Wirecast Gear, follow the procedure below. Please do not return a Wirecast Gear unit unless you receive an RMA number from Telestream first.
  • Page 34 Support for Wirecast Gear Return Merchandise Authorization (RMA) Procedure...

  • Page 35: Regulatory Compliance Statements

    Regulatory Compliance Statements Introduction This section presents the Regulatory Compliance Statements for the Wirecast Gear models 310, 320 and 420. It also includes European Union and European Fair Trade Association Regulatory Compliance, along with Warning and Caution Messages...
  • Page 36 Regulatory Compliance Statements Introduction Appendix – Safety & Compliance Federal Communications Commission (FCC) Compliance Notices Class A Interference Statement This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15, Subpart B of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
  • Page 37 Regulatory Compliance Statements Introduction Declaration of Conformity Marking by this symbol indicates compliance with the Essential Requirements of the EMC Directive of the European Union 2014/30/EU. This equipment meets the following conformance standards: Safety EN 60 : 20 (T-Mark License), IEC 60 : 20 (CB Scheme Report/Certificate)
  • Page 38 Regulatory Compliance Statements Introduction Translated Warning and Caution Messages The following caution statements, warning conventions, and warning messages apply to this product and manual. Before Operation Please Read These Instructions Warning! Read and follow all warning notices and instructions marked on the product or included in the documentation.
  • Page 39 Regulatory Compliance Statements Introduction Warning! Do not block any ventilation openings. Install in accordance with the manufacturer's instructions. Avertissement! Ne bloquez aucune ouverture de ventilation. Suivez les instructions du fabricant lors de l'installation. Warnung! Die Lüftungsöffnungen dürfen nicht blockiert werden. Nur gemäß den Anweisungen des Herstellers installieren.
  • Page 40 Regulatory Compliance Statements Introduction Warning! Disconnect the external AC power supply line cord(s) from the mains power before moving the unit. Avertissement! Retirez le ou les cordons d’alimentation en CA de la source d’alimentation principale lorsque vous déplacez l’appareil. Warnung! Trennen Sie die Wechselstrom-Versorgungskabel vom Netzstrom, bevor Sie das Gerät verschieben.
  • Page 41 Regulatory Compliance Statements Introduction Warning! Do not defeat the safety purpose of the polarized or grounding- type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety.
  • Page 42 Regulatory Compliance Statements Introduction Warning! Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the device. Avertissement! Protégez le cordon d'alimentation pour que l'on ne marche pas dessus ou qu'on le pince, en particulier au niveau des prises mâles, des réceptacles de convenance, et à...

This manual is also suitable for:

Wirecast gear 320Wirecast gear seriesWirecast gear 420

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