Smart Hub Connection Test - Samsung UN55MU7000FXZA Manual

Troubleshooting

Smart Hub Connection Test

TV
 Go to
Menu > Support > Self Diagnosis >
Network Test/
DNS Test
Gateway Test
• If it fails
• If it Fails
 DNS setting in "Network
 TV to Router
Settings"
• If DNS is set manually
Connection
 settings are correct (may be
Test in
set to 8.8.8.8 to prevent
"Network
Trouble
• If it still fails
-
 DNS Test with setting to Auto
shooting"
Mode
• If it fails both Manual & Auto
• problem is ISP or Router
For Netflix Operation/Connection Issues:
 Check
Certificate & Netflix ESN Status in Factory Mode.

If Certificate and ESN exists, "CO", "NfO", change the DNS to
8.8.8.8

If Certificate is missing, "C/" replace the TV's Main board.

If ESN number is missing: NF/ do not replace the Main Board.

Reset TV Clock and check for correct Time & Date. Netflix
relies on correct settings.

Reset Smart Hub. / Reset Apps In Factory Mode
Router
ISP Blocking
• If it fails
 Internet Service
 With DNS
Netflix issues)
 With Hot Spot
Internet Samsung Server
Smart Hub Connection Test
Samsung
Server Test
• If it fails
 Network
Provider is
• If OK
• Reset Smart
Active
Hub
 Terms of
setting at
8888
Agreement are
accepted.
Samsung Apps Test
• If it Fails
• Reset Smart Hub
 Samsung Apps load correctly
Status
• If it Fails
• Perform "Apps Reset"
Mode
• Go to Smart Hub and complete
Terms of Agreement and set up
information
 Samsung Apps load correctly
• Before selecting an App, allow
Apps to load or failure will
re-occur.
For Streaming Issues:

Go to TV Web Browser / Go to
speedof.me / testmy.net
 Check Speed
for at least 5 Mbps
(HD streaming)/ 25 Mbps (4K
Streaming)
 Check Latency
for less than 50ms
in Factory