Audio Troubleshooting - Samsung UN55MU7000FXZA Manual

Troubleshooting

AUDIO Troubleshooting:

Source (One Connect Mini)
AUDIO TEST
• No TV Sound
 Menu/Audio/Speaker Settings/set to
• Noisy/Distorted TV Audio
 Customer Menu/Support/
 If SOUND TEST FAILS (Missing/Noisy Audio)
 Speakers (compare resistance/quality)
• Compare audio level out to speakers with multi meter.
 Replace defective Speakers or Main Board or Cable
 IF SOUND TEST OK
 Audio Source & External Cables
 With external Audio Generator (device or App)
 Other Inputs
 One Connect Mini
• Optical Digital Out Errors
 Red light from Optical Digital Out
If missing replace One Connect Mini
TV Speaker
SOUND TEST
Main Board
• No HDMI Audio
 Source / HDMI Cable & One Connect Mini Connectors
 Swap with other HDMI Inputs/Sources
 Perform
EDID Write
 (Can restore missing HDMI Audio).
 Bulletins and Latest firmware on TV
• If not restored replace One Connect Mini/Main.
• Check Audio Format PCM/Dolby based on external Receiver
• ARC Issues
 HDMI Cable is input to the ARC Designated HDMI port
 ARC (HDMI Control) is enabled on the external Receiver.
• Bluetooth Audio "Sound Share" Connection Issues
 Sound Bar is in TV Mode
• To Connect, Press & Hold Play Button until Sound Bar pairing mode
begins.
Speakers
in Factory Mode