Troubleshooting - Telecom FM CELLROUTE-GSM Installation & User Manual

8
CELL ROUTE-GSM

Troubleshooting

• First Things to Check If No Operation
1. Check that Power is connected.
2. Check that SIM card is installed correctly.
3. Check that the telephone is connected correctly.
• LED Status
1. If NO LED's are lit.
•
Check for mains power
2. If RED LED is flashing with high pitch Interrupted Tone when
handset lifted check the following:
•
No SIM connected
•
SIM has a PIN set and this is not recognised in Cellroute memory
•
SIM has been swapped with a SIM that has a PIN set which is not
Recognised in Cellroute memory
•
Network lock is set to on, with incorrect network SIM connected
3. If NO RED LED with low pitch Interrupted Tone when handset
lifted.
•
Cannot detect a network signal. (See Reception is poor)
4. If RED LED flashing at 100ms on / off.
•
CellRoute is networked locked and does not recognise the networked
Installed (GPRS unit Only)
SIM
5. RED & GREEN LEDs flash 5 times.
•
CellRoute is Initialising.
6. RED & GREEN LEDs flashing on / off at the same rate.
•
Missed call Indicator.
7. RED & GREEN flashing alternately at the same rate.
•
CellRoute in data mode operation.
• Dial Tone Is Not Heard
1. Check that Power is connected.
2. Are batteries charged (Min 30 minutes before use)
3. Check L.E.D status. (Both battery and signal strength LED should
be lit).
4. Check SIM lock is deactivated.
5. Check that the telephone connected is working correctly.
6. During a power failure when battery back-up is in use, you may
experience a delay of up to 4 seconds before dial tone is heard.