S&C IntelliTEAM II Instruction Sheet
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S&C IntelliTEAM II Instruction Sheet

S&C IntelliTEAM II Instruction Sheet

Universal interface module
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S&C IntelliTEAM II

Table of Contents

Section
Qualified Persons . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Read this Instruction Sheet . . . . . . . . . . . . . . . . . . 2
Retain this Instruction Sheet . . . . . . . . . . . . . . . . . . 2
Latest Document Release . . . . . . . . . . . . . . . . . . . . 2
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Following Safety Instructions . . . . . . . . . . . . . . . . . . 3
Applicable Software . . . . . . . . . . . . . . . . . . . . . . . . . 4
Troubleshooting Overview . . . . . . . . . . . . . . . . . . . . 4
Display Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Software Troubleshooting . . . . . . . . . . . . . . . . . . . . 7
Using IntelliLINK to Locate Problems . . . . . . . . . . . 9
Navigating the IntelliLINK Screens . . . . . . . . . . . . 10
November 17, 2008 © S&C Electric Company
®
Universal Interface Module
Troubleshooting Instructions
Page
Section
Communication Diagnosis . . . . . . . . . . . . . . . . . . . 13
Team Operation Screens . . . . . . . . . . . . . . . . . . . . 17
Individual Team Member Status . . . . . . . . . . . . . . 21
Team Member Task Operations . . . . . . . . . . . . . . . 27
Contract Status . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Team Member Action Path . . . . . . . . . . . . . . . . . . 31
Coach Activity . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Data Logging
Data Logging Setup . . . . . . . . . . . . . . . . . . . . . . . . 34
Historic Event View . . . . . . . . . . . . . . . . . . . . . . . . 39
Logging Status Points . . . . . . . . . . . . . . . . . . . . . . 65
Special Event Counters . . . . . . . . . . . . . . . . . . . . 72
System Startup History . . . . . . . . . . . . . . . . . . . . . 75
Historic Event Log . . . . . . . . . . . . . . . . . . . . . . . . . 76
Compact Flash Log . . . . . . . . . . . . . . . . . . . . . . . . 77
Viewing Compact Flash Data . . . . . . . . . . . . . . . . 77
Instruction Sheet 1043-550
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  • Page 1: Table Of Contents

    ® S&C IntelliTEAM II Universal Interface Module Troubleshooting Instructions Table of Contents Section Page Section Page Communication Diagnosis ....13 Introduction Qualified Persons ......2 Team Problems Read this Instruction Sheet .

  • Page 2: Introduction

    Introduction Qualified Persons Ç WARNING The equipment covered by this publication must be installed, operated, and maintained by qualified persons who are knowledgeable in the installation, operation, and maintenance of overhead electric power distribution equipment along with the associated hazards. A qualified person is one who is trained and competent in: •...

  • Page 3: Safety Information

    Safety Information Understanding There are several types of safety-alert messages which may appear throughout this Safety-Alert Messages instruction sheet as well as on labels attached to the Universal Interface Module . Familiarize yourself with these types of messages and the importance of the various signal words, as explained below .

  • Page 4: Troubleshooting Problems

    Whenever you are manually reconfiguring the circuit (for example, during repairs), follow your company’s operating procedures to disable automatic operation of the IntelliTEAM II system. This prevents any unexpected operation of a team member. You can disable the IntelliTEAM II system by pressing the automatic operation...
  • Page 5 Troubleshooting Problems LEDs The LEDs on the Interface Module faceplate provide information about the state of the control. For an explanation of the faceplate LEDs, see Instruction Sheet 1043-540. IntelliLINK software The OPERATION screens and TROUBLESHOOTING screens display information about the Interface Module and its operation.

  • Page 6: Display Problems

    Troubleshooting Problems LCD is blank or you cannot scroll the data, or is not lighted Display Problems Check the LEDs. If all the Interface Module LEDs are OFF, the Interface Module is not receiving power. Check control power. Following utility-approved work procedures and safety practices, verify that there is correct voltage in the line which provides control power.

  • Page 7: Software Troubleshooting

    Troubleshooting Problems D. Use a different serial cable. The serial cable between your computer and the switch control may have a broken wire or pin. The cable may be wired for use with a different kind of computer, or it may be a null-modem cable. E.
  • Page 8 Troubleshooting Problems Team does not reconfigure the circuit A. Check the Team Logic setpoint. Connect your computer to the switch control/ Interface Module and start the IntelliLINK software. On the SETUP: Team screen, check that the Team Logic setpoint is enabled for this team. B.

  • Page 9: Using Intellilink To Locate Problems

    Troubleshooting Problems D. Check for error messages on the HISTORIC EVENT VIEW screen. To perform this check, connect directly to the faceplate communications port and select “ICP” in the IntelliLINK Communications Setup dialog box. See “HISTORIC EVENT VIEW Screen” on page 35 for more details. SCADA commands are ignored by the Interface Module/Host control device A.

  • Page 10: Navigating The Intellilink Screens

    Troubleshooting Problems Navigating the The Main button, at the bottom of each screen, takes you back to the Present Conditions IntelliLINK Screens screen, which is the main screen for UIM IntelliLINK Software. From this screen you can get to all other screens. You can also return to the Present Conditions screen, by opening the Window menu, and selecting Show Main Screen.
  • Page 11 Any active alarms out in Data Logging, Logging Status Points will cause the message “Problems Present - Check Data Logging Screens”. Interface Module Present Conditions Prohibit Restoration When Prohibit Restoration becomes active from the front panel or from IntelliTEAM II, Enabled will be displayed, else Disabled will be displayed. S&C Instruction Sheet 1043-550...
  • Page 12 Interface Module Commands Clear Manual Switch Operations When IntelliTEAM II has taken a team out of ready because of a manual operation, or a NO OPERATION report was encountered, use this command to clear the internal error. S&C Instruction Sheet 1043-550...

  • Page 13: Communication Diagnosis

    Figure 4. Communications Diagnostics for the Universal Interface Module. This screen contains counters and statistics associated with DNP communications and the IntelliTEAM II system. This page tracks communications statistics for each team member in the team(s) where this control is a member.
  • Page 14 Communication Diagnosis Max 2way This field shows the maximum latency (in seconds) recorded for a request sent to a single team member. Avgd 2way This field shows the average latency (in seconds) recorded for requests sent to a single team member. Last Cleared A timestamp is displayed here that indicates the last time “Clear All”...
  • Page 15 Communication Diagnosis Transport Function Transmit List This is the number of DNP fragments that have been processed by the application layer and are waiting for Data Link Layer service. A fragment may remain in this buffer for a limited time if the Data Link Layer is busy. Application Layer Message List This is the number of application layer messages that are waiting to be processed and/or serviced by the Transport Function.
  • Page 16 Troubleshooting Problems Counter Event List This is the number of counter input events that are queued and ready to be sent in the next event data request, or the next unsolicited event report. Route Table List This is the number of routing table entries that have been registered with DNP. These entries originate from the “SETUP: Communications Routing”...

  • Page 17: Team Problems

    Team Problems Team Operation Screens The TEAM OPERATION screens show the present status of various team-related param- eters for all members of the team. To display the TEAM OPERATION MENU screen: Click the Team Menu Button from the PRESENT CONDITIONS screen. Figure 6.
  • Page 18 Team Problems Figure 7. Page 1 of the TEAM OPERATION Screen. Page 1 of the TEAM OPERATION screen (Figure 5) shows the present status of various team-related parameters and information for each team member. Team ID This is the name you entered in the Team ID setpoint on the SETUP: Team screen. Ready Status If the Operational Status, Line Segment Status, and Configuration Status all indicate that no errors are present, READY appears in this field.
  • Page 19 Team Problems Operational Status This is the operational status of the system. When the team members can perform team operations, this field reads Good. Other Possible values are: Coordination The team coach is not being passed throughout the team, causing a lack of team coordination. Remote Config The configuration of an adjacent team member is not consis- tent with the local team member’s configuration.
  • Page 20 Team Problems Line Segment Status This is the fault and voltage loss status of the line segment protected by this team of con- trols. If no fault or voltage loss is detected, this field reads “Good.” The field can include a combination of possible values: Segment Dead (Dd) The line segment is deenergized.

  • Page 21: Individual Team Member Status

    Team Problems Transfer State This is the present state of any transfer operations. When no transfer or Return-to-Normal process is in effect, this field reads Idle. Possible values are: Idle The team configuration is normal, and no transfer or Return- to-Normal operation is taking place.
  • Page 22 Team Problems Present State This is the present position of each switch in the team: Open The switch is open. Closed The switch is closed. ---- The switch state is unknown, or the record is not in use. This is the initial state of all switches and is considered an error condition during normal operation.
  • Page 23 Team Problems Internal Error This field reads None when no internal errors are present in a team member. Possible error values are: Trouble The switch is disabled because of a bad battery or other condition. NotAuto The switch has been placed into a non-automatic condi- tion.
  • Page 24 Team Problems To display Page 2 of the TEAM OPERATION screen: Click the PgDn button at Page 1 of the screen. Figure 8. Page 2 of the TEAM OPERATION Screen. Page 2 of the TEAM OPERATION screen (Figure 6) shows the present status of various team-related parameters and information for each team member.
  • Page 25 Team Problems Coach Counter This is the ongoing count of times the present coach has arrived at team members. Along with the Coach ID, it is used to validate the coach when it is received. Coach Flags This is an indication used by various functions within the team member to note that the coach has arrived and left this team member.
  • Page 26 Team Problems The center part of the screen contains a table of the team tasks that are presently being executed. This information is used for diagnostic purposes when working with S&C sup- port engineers. TaskID This is the identification for the task to be executed. TaskOwn This is the team database record where this task is to be executed.

  • Page 27: Team Member Task Operations

    Team Problems To display the Team Member Task Operation screen: Team Member Task Operations Click the Operation button at any IntelliLINK screen, then click Misc Operation and then the Member Tasks buttons. Figure 9. Team Member Task Operation Screen. The MISC OPERATION: Team Member Task Operation screen (Figure 9) shows a table of the team member tasks that are presently being executed.

  • Page 28: Contract Status

    Team Problems Contract Status The MISC OPERATION: Contract Status screen (Figure 8) shows information about contracts associated with the contract agent at this control. This information is used for diagnostic purposes when working with S&C support engineers. If a contract is required for a particular line segment, a contract agent is used to track and secure the contract.
  • Page 29 Team Problems Contract State This field shows the present state of the contract: Active The contract has been granted and is presently active. Rqst unsent The contract agent received a contract request from the team member, but has not yet sent the request to the next contract agent.
  • Page 30 Team Problems Rqst Agent This field shows which agent requested the contract. Grant Agent This field shows which agent approved the contract. Orig Segmt This field shows the team record number for the segment where the contract request originated. Temp Segmt This field shows the present team record number for the location of the contract request.

  • Page 31: Team Member Action Path

    Team Problems Team Member Action The Team Member Action Path screen (Figure 9) shows a table of the actions taken dur- Path ing the execution of a switch operation. This information is used for diagnostic purposes when working with S&C support engineers. Some switch gear require different steps to be taken during the operation of the switch than other gear.
  • Page 32 Team Problems Forward Action / Reverse Action These columns display two pieces of information. One is the name of the step what will be taken during execution of the Action Path. The other is a timestamp associated with the start of that step. The list names that will be displayed are: Action path done Close for xfer Contract request...

  • Page 33: Coach Activity

    Team Problems Coach Activity The Coach Activity screen (Figure 12) shows timestamps for basic coach activities, as well as the counter for each team’s coach. To display the Coach Activity screen: Start from the PRESENT CONDITIONS screen, click the Team Menu button, then click the Operation Menu button, then the Misc Operation Button, and finally the Coach Activ- ity button.

  • Page 34: Data Logging Setup

    Data Logging Data Logging Setup The Data Logging Setup screen (Figure 11) is used to select data that will be stored in the UIM internal memory. Only the data you filter for storage can be displayed on the Historic Events View screen. If you enable CF Logging, all data will be timestamped and stored on the compact flash, without any filtering applied.
  • Page 35 Data Logging except for the timestamps. This setpoint tells Data Logging to log only the first event in an uninterrupted sequence of duplicate events, as long as each subsequent event occurs within the margin. This setpoint has no effect on alternating sequences of events. For example, the setpoint can be set to 10ms and we can have a sequence of events ABABAB (where A and B are different events), each next event coming 1ms after the previous one.
  • Page 36 Data Logging Clear Status Counters Clears counters and Last Active/Cleared timestamps for all Status Points contained on the Status Points Screen. The time of last clearing is updated both in the lower portion of the current screen and on the Status Points screens. Clear Special Event Counters Clears counters and Last/First Active timestamps for all Event counters contained on the Special Event Counters Screen.
  • Page 37 Data Logging Chronological Browsing features are used. Refill Historic View Clears the current contents of the View and loads as many events from the main Historic Event Log as the View can hold, in ascending chronological order. Only those events that satisfy the Categories to Show selection are placed into the View.
  • Page 38 Data Logging Browse By Page Allows to browse through Historic Event Log, instructing the application to load a certain group of events into Historic Event View. Four selections are available: Oldest 8 Pages Loads up to 160 (size of Historic Event View) of the oldest qualifying events from Historic Event Log.

  • Page 39: Historic Event View

    Data Logging Historic Event View These screens display Historic Event View—a subset of the Historic Event Log, filtered based on the criteria specified in the right portion of the Logging Setup screen. Historic Event View holds 160 events and is displayed on 8 screens, 20 events on each. Navigating between the View screens is accomplished by Page Up/Page Down buttons in the lower right corner.
  • Page 40 The currently supported categories are: ITII Events related to IntelliTEAM II team maintenance and transfer activity Events related to the interaction with Host Device Events specific to DNP communications, both between IntelliTEAM II team...
  • Page 41 Data Logging Here is the list of all events, grouped by Category and Event Description: Category Event Description Definition Log Level Cold restart requested (Source A cold restart of the control has been requested over SCADA, Normal Address, Destination Address, and will be performed in two seconds.
  • Page 42 Data Logging Category Event Description Definition Log Level Normal Serial port reset error (Port An error occurred in reset of a serial port during a Number 1 [1=port a, 2=port B, communications setpoint configuration change. Changes to 3=port C, 4=port D]) serial port configuration may not have taken affect.
  • Page 43 Data Logging Category Event Description Definition Log Level Extended Duplicate fragment received The application layer detected reception of a duplicate (Source Address, Destination fragment. The previous response will be resent. Address, Application Control, N/A) Error getting object header An error was detected in the object header of the DNP Extended (Source Address, Destination message.
  • Page 44 Data Logging Category Event Description Definition Log Level Extended Frame addition failure (Transport A newly received frame of a multi-frame fragment was Header of Fragment, Transport unable to be added to the fragment due to the 2k fragment size Header of Frame, Source Address, restriction.
  • Page 45 Data Logging Category Event Description Definition Log Level Extended Object variation error (Object The variation of the object that was returned in the response Type, Source Address, Destination message is invalid or unsupported. Address, Variation) Extended Object/variation not supported The object being processed does not include a support object (Source Address, Object Type, and variation combination.
  • Page 46 Data Logging Category Event Description Definition Log Level Extended Receive message buffer full The transport function receive message buffers are full. These buffers hold the frame header information and other message details. The new frame is discarded. Removed deferred read request A DNP read request that was deferred due to an outstanding Extended unsolicited message was removed due to reception of a newer...
  • Page 47 Data Logging Category Event Description Definition Log Level Extended Special function already on list An attempt by the application to register a special memory read/write function was rejected because a special function for that memory location already exists in the buffer. Special function buffer full An attempt by the application to register a special memory Extended...
  • Page 48 Data Logging Category Event Description Definition Log Level App layer accepted FIN-only A multi-frame fragment was successfully processed by the message (Transport Header, application layer and is being removed from the transport Fragment Length, Source Address, function buffers. N/A) App layer accepted FIR-FIN A single-frame fragment was successfully processed by the message (Transport Header, application layer and is being removed from the transport...
  • Page 49 Data Logging Category Event Description Definition Log Level Normal IntelliTEAM Config. Update, operation The team configuration of any of the active local teams has resumed been re-enabled on the SETUP: Team screen. Team operation is resumed. IntelliTEAM Config. Update, operation The team configuration of any of the active local teams is Normal suspended...
  • Page 50 Normal IntelliTEAM Error get local switch data (Team) An error was detected when the IntelliTEAM II software retrieved data for the local switch in the specified team. This may occur if the switch/position number configured on the SETUP: Team screen is incorrect.
  • Page 51 IntelliTEAM Message timeout (Team, Code) A message on the comm list for the specified team has timed out, based on a timer in either the IntelliTEAM II software (Code 1) or in DNP (Code 2). IntelliTEAM New coach generated (Team)
  • Page 52 Data Logging Category Event Description Definition Log Level Normal IntelliTEAM RTN continue ok (Team, Code) The internal Return to Normal process for the specified team indicated that Return to Normal may continue to the next step. The process’s result code is also shown. IntelliTEAM RTN disabled at switch (Team ) The Return to Normal process will not be carried out on the...
  • Page 53 Data Logging Category Event Description Definition Log Level Normal IntelliTEAM Software mismatch on arriving There is a software revision incompatibility within the team. coach The data fields show revision and version information for the team member from which the coach just arrived. IntelliTEAM Sw opened for xfer (Team, Rec) During a transfer event, the coach of the specified team opened...
  • Page 54 Data Logging Category Event Description Definition Log Level Normal IntelliTEAM Transfer declined (Team, Code) The transfer operation requested by the specified team has been declined by the adjacent teams. The requesting team must look for another alternate source, or retry the operation on this alternate source if no other exists.
  • Page 55 When a transfer with a known load value occurs, the Extended IntelliTEAM II software resets the loading data to reflect the new value. This updates the information more quickly than the “2-minute” load averaging. The code relates to the state of the reset process.
  • Page 56 Extended IntelliTEAM Volt/fault reset occurred (Sw) The voltage loss and overcurrent indications maintained by the IntelliTEAM II software have been reset after either the Sectionalizer Reset Time or, if a transfer event has occurred, after team reconfiguration is complete. IntelliTEAM...
  • Page 57 Data Logging Category Event Description Definition Log Level IntelliTEAM Contract dup rcvd (Agent , State) The specified requesting agent received an old or duplicate contract message, which refers to the indicated contract state. The number for the agent is associated with the RTU address at the team member.
  • Page 58 Data Logging Category Event Description Definition Log Level IntelliTEAM Monitor line segment (Team) The specified team has an indication to start a transfer event, but the line segment is still energized. The team monitors the segment until it is deenergized. IntelliTEAM Next action (Action, Direction) The operation of the switch gear is progressing to the next...
  • Page 59 Data Logging Category Event Description Definition Log Level IntelliTEAM Volt/fault VL cleared (Team, Rec) The coach clears a 3 phase voltage loss when: 3 phase voltage loss was previously detected and real time 3 phase voltage is now present and either the external device is in its normal state or the external device’s normal job is a source sub.
  • Page 60 Data Logging Category Event Description Definition Log Level Any phase overcurrent cleared The external device reports that an overcurrent condition has been cleared on one or more phases. Any phase voltage loss cleared The external device reports that a voltage loss condition has been cleared on one or more phases.
  • Page 61 The Device Data Updates parameter on the BEGIN SETUP screen has been set to Running, allowing data retrieved from the external device to be used by SCADA and IntelliTEAM II. DNP appl. layer timeout The application layer of DNP communications within the UIM did not receive a confirmation for the latest request issued within the message confirmation time limit.
  • Page 62 Data Logging Category Event Description Definition Log Level Ext VLoss/PLoss qual-Sw already When extended phase or three phase voltage losses are open qualified and the reported switch status is open, this message is output. Fault cycling state cleared The UIM has detected that the external device fault cycling status has cleared.
  • Page 63 Data Logging Category Event Description Definition Log Level Profile mismatch error If the normal profile is supported and the reported status doesn’t match, a 30-second timer is started to see if IntelliTEAM is trying to change the profile. If the timer expires without a detected change, a mismatch error is sent.
  • Page 64 When Remote Mode is disabled, the UIM will not be able to operate the external device, whether requested to do so from SCADA or from IntelliTEAM II. Remot mode enabled The UIM detected that the Remote Mode of the external device has been enabled.

  • Page 65: Logging Status Points

    Data Logging Logging Status Points Figure 15. Logging Status Points Screen. From any Data Logging screen click the Status Points button to display the Logging Status Points screen. Status points are used to indicate whether a certain condition is active or inactive right now, as well as how many times it has been active.
  • Page 66 Data Logging Status ACTIVE means that the condition which this status point represents is active right now; while INACTIVE means that the condition which this point represents is not active right now. Total Cnt How many times the status point has been active since the application was downloaded first.
  • Page 67 Data Logging Status Point Description Category Explanation Not all teams xfer rdy (513) IntelliTEAM Active if any teams where the local control is a member are not fully operational. This may be due to error conditions at individual team members (see Switch not xfer rdy), or team wide conditions such as isolation of a fault, team configuration errors, team coordination errors, automatic restoration...
  • Page 68 Data Logging Status Point Description Category Explanation Switch Not Xfer Rdy (512) IntelliTEAM Active when the external device operation is not consistent with the expected team operation (i.e. incomplete or manual switch operation or inconsistent switch position). Team 1 in Ready (523) IntelliTEAM IntelliTEAM active when the team is in the Ready to Transfer state.
  • Page 69 Data Logging Status Point Description Category Explanation Timer Prohibit Rest. (517) IntelliTEAM Active when the Prohibit Restoration timer for that team runs out. The timer com- mand only affects the team on which it has expired. When enabled the timer count- down will be initiated at the same time a transfer process begins at a team, usually at the time a sectionalizing event occurs.
  • Page 70 Active when the Interface Module has detected that the host tripped open due to a frequency anomaly on the circuit. The Interface Module forces a Stop Transfer condition, preventing IntelliTEAM II from attempting to operate the relay/recloser device. Ground Trip Mismatch (340) UIM Active when the Interface Module has detected that the state of the host’s Ground...
  • Page 71 Tripped to Lockout (346) Active when the UIM has detected that the external device has tripped to the lockout state as a result of an event. Once in the lockout state IntelliTEAM II may begin the reconfiguration process. S&C Instruction Sheet 1043-550...

  • Page 72: Special Event Counters

    Data Logging Special Event Counters Figure 16. Special Event Counters Screen. From any Data Logging screen click the Special Events button to display the Special Event Counters screen. The application considers some historic events “special” and keeps track of how many times they’ve occurred, as well as when they occurred first and when they occurred last.
  • Page 73 Data Logging Last Time Active When the special event occurred last, since the special event counters were reset First Time Active When the special event occurred first, since the special event counters were reset In addition to showing the Special Events table, these screens allow for clearing special event counters and timestamps and show the time of last clearing.
  • Page 74 Data Logging Event Description Category Explanation New coach generated on IntelliTEAM This event occurs when the coach team (512) does not arrive within a predeter- mined timeout. This causes the team member to generate a new coach and attempt to restore team synchroniza- tion.

  • Page 75: System Startup History

    Data Logging System Startup History Figure 17. System Startup History Screen. The control keeps track of the times when the system stops running and starts running. The most recent system down/system up events are reflected in a table kept in the memory of the control.

  • Page 76: Historic Event Log

    Data Logging Historic Event Log IntelliLINK Historic Event View screens can show only a small portion of all historic events stored in the control memory. To view the 4,096 events stored in control memory, use the IntelliLINK HTML log feature. To access the IntelliLINK HTML Log: 1.

  • Page 77: Compact Flash Log

    Data Logging Viewing Compact Flash CF logs cannot be viewed through the IntelliLINK screens. To view a compact flash log, Data the following steps need to be followed: 1. After making sure that Compact Flash logging is disabled, remove the card from the device.
  • Page 78 S&C Instruction Sheet 1043-550...

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