Problem Solving - Hellermann Tyton TT431 Operating Instructions Manual

Error
Write error
Font not found
Voltage error
Memory overflow
Syntax error
Unknown card

8 .3 Problem solving

Error
Colour ribbon wrinkled
Print image has smears or
voids
The device does not stop
after colour ribbon runs out
The device prints a
sequence of characters
instead of the material
format
The device transports the
material, but not the colour
ribbon
The device only prints each
second material
Vertical white lines in the
print image
Horizontal white lines in the
print image
Print image is irregular, one
side is lighter
Cause
Hardware error
Error with the selected download font
Hardware error
Current print job contains too much information, e.g. due
to selected font, large graphics.
The device has received an unknown or invalid command
from the computer.
The memory device is not formatted
Memory device type is not supported
Cause
Colour ribbon guide roll is not adjusted
Colour ribbon is too wide
Printhead is dirty
Temperature is too high
Unsuitable combination of materials and colour ribbon
Thermal printing is selected in the software
The device is in monitor mode
The colour ribbon is not properly inserted
Unsuitable combination of materials and colour ribbon
Setting of the format in the software is too large
Printhead is dirty
Printhead is defective (failure of heat elements)
In cut or dispensing mode, the device is operated with the
Backfeed > optimised setting
Printhead is dirty
Operating Instructions • Thermal transfer printer TT431 • 03-2019 • 556-00400
Troubleshooting
Remedy
Repeat the write process.
Reformat memory device.
Cancel current print job.
Change font.
Switch the device off and then on again.
Æ Section 5.4
If error recurs, contact Service.
The failed voltage is shown.
Please write it down.
Cancel current print job.
Reduce amount of data to be printed.
Press Ignore to skip the command or press the Cancel
to cancel the
print job.
Format the memory device, use a different memory
device.
Remedy
Adjust the colour ribbon feed.
Æ Section 7
Use colour ribbon that is only slightly wider than the
material.
Clean the printhead.
Æ Section 9.2.5
Decrease the temperature in the software.
Use a different colour ribbon type or brand.
Change to thermal transfer print in the software.
Cancel the monitor mode.
Check and, if necessary, correct the feed path of the
colour ribbon and the orientation of the coated side.
Use a different colour ribbon type or brand.
Change the format setting in the software.
Clean the printhead.
Æ Section 9.2.5
Replace the printhead.
Æ Service instructions
Change the setup to Backfeed > always.
Æ Configuration instructions
Clean the printhead.
Æ Section 9.2.5
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