Sony Walkman 4-110-117-11 (2) Operation Manual page 137

1
1
Troubleshooting
Operation
(continued)
Symptom
Transferred data cannot
be found.
The volume is not loud
enough.
There is no sound from
the right channel of the
headphones.
Or the right channel
sound is heard from both
sides of the headphones.
Playback has stopped
suddenly.
Cause/Remedy
 The built-in flash memory of the player was
formatted using Windows Explorer.
 Format the built-in flash memory on the player
(  page 123).
 The supplied USB cable was disconnected from the
player while data was being transferred.
 Transfer usable files back to your computer and
format the built-in flash memory on the player
(  page 123).
 After dragging and dropping in Windows Explorer,
data hierarchy levels do not correspond to the player
(  page 27).
 Transferred files are not in a playable format. For
details, see "Supported file format" of
"Specifications" (  page 159).
 Songs or videos may not be played back,
depending on the file format (  page 159).
 Photos may not be displayed, depending on the
file size or the file format (  page 159).
 "AVLS (Volume Limit)" is enabled.
 Disable "AVLS (Volume Limit)" (  page 109).
 The headphone plug is not fully inserted.
 If the headphones are not connected correctly,
sound will not be output properly. Insert the
headphone plug into the jack until it clicks ( 
page 11).
 The remaining battery power is insufficient.
 Charge the battery by connecting the player to a
running computer (  page 23).
 The songs or video files that cannot be played are
played.
 Play back the other song or video files.
Continued 