IBM 5100 Maintenance Information Manual page 38

c
Y
I Dial a system with test capability and send
a test message. If this is not possible, dial
the user's remote system and send a test
message.
DID THE REMOTE SYSTEM RECEIVE THE
TEST MESSAGE CORRECTLY?
Y N
- Check the data in the 5100 communica-
tions diagnostic buffer.
IS THE DATA CORRECT IN THE BUFFER?
Y N
- The problem appears to be in the
5100. Use existing troubleshooting
and support procedures.
- The 5100 appears to be transmitting cor-
rectly. Retry the user's job; if it still
fails, ask the user to contact the tele-
phone company and request a line test.
If the job still fails, use existing support
procedures.
Have the remote system system send a test
message to the 5100.
DID THE 5100 RECEIVE THE TEST MES-
SAGE CORRECTLY?
Y N
Use the 5100 communications diagnostic
buffer to check the received data.
IS THE DATA IN THE BUFFER CORRECT?
Y N
- The data was not received correctly.
The remote system did not send the
correct data, or there are possible
problems with the communications
network. Have the user contact the
telephone company and request a
line test. If the job still fails, use
existing support procedures.
- The problem appears to be in the 51 DO.
Use existing troubleshooting and sup-
port procedures.
- The 5100 appears to be receiving correctly.
Retry the user's job; if it still fails, use
existing support procedures.
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