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Summary of Contents for Ingenico Moby/5500
- Page 1 Ingenico Mobile Solutions – 101 Federal St, 7th Floor Boston, MA 02110 Phone: +1.888.589.5885...
- Page 2 Moby/5500 is battery powered, use only Ingenico parts for replacement: Moby/5500 can be charged with the USB-C cable connected to a mobile phone charger. Failure to comply with these instructions will void the manufacturer’s responsibility.
- Page 3 If you observe the “Alert Interruption!” message, you should contact our helpdesk immediately. Battery Moby/5500 is fitted with a lithium battery which is not accessible to the user. • Only use chargers with rating that match the power ratings.
- Page 4 & secure POS solution. Usage To power on the reader press the Side Button. Moby/5500 powers off on its own after a time. Alternatively, you can long press the Side button to turn it OFF. BLUETOOTH PAIRING AND CONNECTION Bluetooth is enabled as soon as the reader is turned on.
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Page 5: Card Reading
Connectivity: Once the Moby/5500 is paired to you mobile phone/tablet, it will automatically connect to your mobile app during subsequent use. The pairing of Moby/5500 with your mobile device has to be performed from the mobile application that comes with the reader. -
Page 6: Maintenance
Settings, and pair the reader again from your mobile app (refer to the pairing user guide). Seek technical support. Make sure the pairing of Moby/5500 with the device is done from the mobile payment application and not the device’s system settings. Cards are not read Check that the magnetic card is swiped correctly (with magnetic ... -
Page 7: Operation & Storage
WEEE and batteries according to the local regulation of your country. Please contact your reseller for more detailed information about the compliance solution in place for disposing of your old product and used batteries. R02 0000 0517 Copyright © 2018 INGENICO INC. - Page 8 INGENICO INC. and the user. INGENICO INC. is not responsible for any use of this device which would be inconsistent with the present document.
- Page 9 R02 0000 0517 Copyright © 2018 INGENICO INC.
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Questions and answers
I have a Moby 5500. I have no idea when the battery is fully charged, red light solid, blue flashing?
The Ingenico Moby/5500 has a battery indicator on the display that shows the charge level. When connected to a charger, the symbol changes to indicate charging. You can tell the battery is fully charged when the battery indicator shows a full charge level.
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Why is the Ingenico Moby 5500 beeping while charging
The Ingenico Moby 5500 does not beep while charging according to the provided information. Beeping is mentioned during Bluetooth pairing, not charging.
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My card reader is beeping with all four lights and isn’t connecting
Your Ingenico Moby/5500 card reader may be in a tampered state. If the reader detects tampering, all four LEDs will repeatedly flash, and further use of the reader will not be possible. Check for signs of tampering, such as unusual wires connected to any ports, the chip card slot, or any other part of the reader. If tampering is detected, the device will not function, and you may need technical support or a replacement.
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