Ricoh Y406 Field Service Manual
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Ricoh Y406 Field Service Manual

Ricoh Y406 Field Service Manual

Interactive whiteboard options
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Interactive Whiteboard Options
Machine Code:Y406, Y407
Field Service Manual
December, 2015

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  • Page 1 Interactive Whiteboard Options Machine Code:Y406, Y407 Field Service Manual December, 2015...

  • Page 3: Symbols, Abbreviations And Trademarks

    Symbols, Abbreviations and Trademarks Symbols, Abbreviations This manual uses several symbols and abbreviations. The meaning of those symbols and abbreviations are as follows: Screw Shoulder screw Black screw (TCRU) Connector FFC (Flat Film Connector) Harness clamp Clip E-ring C-ring Timing belt Spring Short Edge Feed Long Edge Feed...

  • Page 4: Trademarks

    [B] Long Edge Feed (LEF) Trademarks Intel and Core are trademarks of Intel Corporation in the U.S. and / or other countries. Google Chrome and Android are trademarks of Google Inc. iOS® is a registered trademark or trademark of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.
  • Page 5 Microsoft product screen shots reprinted with permission from Microsoft Corporation. Other product names are the trademarks or registered trademarks of each company.

  • Page 6: Table Of Contents

    TABLE OF CONTENTS Symbols, Abbreviations and Trademarks......................1 Symbols, Abbreviations..........................1 Trademarks..............................2 1. Product Information Product Overview............................... 7 Controller................................ 7 Controller Box............................7 Capture Box............................8 Pen Sensor Kit..............................9 Pen Sensor..............................9 Electronic Pen............................9 Points Changed from the Previous Model (Controller Not Mounted)............10 Differences from When the D6500 is Used Alone...................
  • Page 7 Error Messages Related to Web Pages..................... 60 Error Messages When Using the Device as a Monitor................61 Error Messages Related to File Reading....................62 Error Messages Related to Remote Whiteboard Sharing................ 65 Error Messages Related to Network......................67 Error Messages Related to RICOH e-Sharing Box................... 69...
  • Page 8 Error Messages Related to Remote Desktop Software................71 Other Error Messages..........................73 Error Messages for iPad Application......................77 Troubleshooting..............................78 Defects in the Display Manual Operation Buttons..................78 Defects in the Display..........................78 Defects in the Capture Board........................78 Defects in the Electronic Pen........................79 If the System Cannot Start Up.........................

  • Page 9: Product Information

    1. Product Information Product Overview Controller Controller Box Name WiFi antenna RS232C Ethernet (10/100/1000 Mbps) POWER indicator HDMI RESET button...

  • Page 10: Capture Box

    1. Product Information Name HDD indicator Audio output (line) Audio output (mic) USB2.0 USB3.0 Power button 2.5” SATA HDD tray Capture Box Name HDMI input Display Port input VGA input USB3.0 output cable...

  • Page 11: Pen Sensor Kit

    Product Overview Pen Sensor Kit Pen Sensor Name Receiving module Receiving module bracket USB cable Electronic Pen Name Pen nib Battery cover Power indicator Pen bottom...

  • Page 12: Points Changed From The Previous Model (Controller Not Mounted)

    1. Product Information Points Changed from the Previous Model (Controller Not Mounted) Differences from When the D6500 is Used Alone • When the controller is mounted, the network settings on the main unit (remote settings of the OSD menu) cannot be used. If the controller box is mounted, the control setting is automatically from RS-232C;...

  • Page 13: Machine Codes And Peripherals Configuration

    Europe/Asia: Y302-27 Ricoh Interactive Whiteboard D8400 North America/Latin America: Y303-17 Europe/Asia: Y303-27 Option Brand name Product code Ricoh Interactive Whiteboard Stand Type 3 Y408-17, 18 Ricoh Interactive Whiteboard Controller North America/Latin America: Y406-17 Type 1 Europe/Asia: Y406-27 Ricoh Interactive Whiteboard Controller...
  • Page 14 1. Product Information...

  • Page 15: Installation

    2. Installation Installation Requirements See the installation procedures in the service manual for the main unit for details (Main).

  • Page 16: Main Unit Installation

    2. Installation Main Unit Installation See the installation procedures in the service manual for the main unit for details (Main).

  • Page 17: Replacement And Adjustment

    3. Replacement and Adjustment Special Tools The following tools are required. Item Note USB flash drive For system update Nutdriver For replacing the capture box Phillips screwdriver No. 0 For replacing the SSD...

  • Page 18: Controller

    3. Replacement and Adjustment Controller • Turn OFF the main power switch before disassembly. Controller Box • This part can be removed without removing the optional stand. USB cable [A] and RS-232C cable [B]. • RS-232C cable is only for D6500. Controller box [A] ( x2).

  • Page 19: Ssd

    Controller • When installing the new controller box, be sure to perform Windows activation (p.46) in Service mode. • If the SSD is replaced, the system language will be automatically changed to Japanese. See "Reconfiguring the Language Settings" (p.19). • When you will replace the SSD and must return the settings to their previous values, make a note of the following settings before you remove the SSD.
  • Page 20 3. Replacement and Adjustment Remove the SSD [A] from the cover ( x2). • After replacing, be sure to perform Windows activation (p.46) in Service mode. Connecting the SSD Firmly Loose connection of the SSD with the controller box may cause unusual startup of the machine. Insert the SSD so that the SATA connector [A] is connected firmly, as shown below.

  • Page 21: Reconfiguring The Language Settings

    Controller Reconfiguring the Language Settings Tap and hold the [Close] icon for a few seconds with the tip of the pen. RTB 5 Changed When the following dialog box appears, tap [ ]. The interactive whiteboard will close. Double-tap the [Administrator Settings] icon. A login dialog box for the Administrator Settings will appear.
  • Page 22 3. Replacement and Adjustment Tap the password field to make the touch keyboard appear. Then, input the administrator password. Tap [OK]. The Administrator Settings dialog will appear. Tap the [ ] icon. (means "Region and Language") The following dialog box will appear. Tap [OK].
  • Page 23 Controller Tap the [ ] tab (means "Keyboard and Languages") and choose the preferred display language from the dropdown list. Tap the [ ] button. (means "Apply") Then, reboot the IWB.

  • Page 24: Capture Box

    3. Replacement and Adjustment Confirm that the display language has been changed to the language that was selected. Then, change other settings as necessary. Capture Box • This part can be removed without removing the optional stand.

  • Page 25: Capture Board

    Controller Remove the USB cable [A] from the controller box. Capture box [A] ( x6). Capture Board Capture box (p.22).
  • Page 26 3. Replacement and Adjustment Pull the USB cable [B] out from the box [A] and remove the cover. Capture board [A] ( x1). • To attach the capture box, fasten the screw [A] first.
  • Page 27 Controller...

  • Page 28: Pen Sensor Kit

    3. Replacement and Adjustment Pen Sensor Kit • Turn OFF the main power switch then perform the procedure below. Receiving Module • The electronic pen and receiving module are paired. If the receiving module is changed, also change the electronic pen. Remove the receiving module [B] from the connector [A] of the USB cable.
  • Page 29 Pen Sensor Kit Remove the USB cable [A] ( x2). Remove the receiving module bracket [A] ( x2).
  • Page 30 3. Replacement and Adjustment Remove the USB cable [B] from the receiving module bracket [A].

  • Page 31: System Maintenance

    4. System Maintenance System Update System Update Procedure Download and unzip the update file (RICOH_Iwb_D6500.zip). Save the file generated in step 1 (RIWB_1.*.**.zip) into the root directory on a USB flash drive and connect the USB flash drive to the D6500. Execute the system update for administrator setting application on the D6500.

  • Page 32: Export/Import Of Application Settings

    4. System Maintenance Export/Import of Application Settings This machine can import/export the device setting information using a USB flash drive. Since the contents of the exported/imported file are encrypted, they cannot be checked. Items Subject to Export/Import You can back up the settings and recover the former settings with the backup file. The following items can be exported to a USB flash drive: •...

  • Page 33: File Type

    Export/Import of Application Settings The following setting information that is specific to each device cannot be synchronized: • Remote License • Administrator Password File Type The ZIP file named "iwb-settings-system version-YYYYMMDD-hhmmss.zip" is stored in the root directory on the USB flash drive. YYYYMMDD-hhmmss: Export execution date (local time) Export Procedure Tap [Export Device Configuration] on the Administrator Settings menu.
  • Page 34 4. System Maintenance The following screen is displayed when export completed successfully. Tap [OK]. One of the following screens is displayed when export failed.

  • Page 35: Import Procedure

    Export/Import of Application Settings Import Procedure Copy the exported data (ZIP file) to the root of the USB flash drive. Tap [Import Device Configuration] on the Administrator Settings menu. Insert the USB flash drive into the USB port of the main unit. Tap [OK] when the following screen comes up.
  • Page 36 4. System Maintenance • Check “The following device unique setting value(s) will not be imported” to avoid overwriting the device’s unique setting value(s). When the following screen is displayed, tap [OK] after selecting the setting file to import. When [OK] is tapped in the setting file selection screen, it will change to the following screen. The following screen is displayed when there is no setting file in the root of the USB flash drive.
  • Page 37 Export/Import of Application Settings One of the following screens is displayed when import is failed. If [OK] is tapped, it will return to the Administrator Settings menu.

  • Page 38: Breaking The Ssd

    4. System Maintenance Breaking the SSD Remove the SSD (p.17). Remove the cover from the SSD ( ×4). Remove the board ( ×2).
  • Page 39 Breaking the SSD Break the SATA connectors, using pliers. • Be sure to break both the left and right connectors. Break the internal board using pliers. Remove the flash IC [A] and break the board further.
  • Page 40 4. System Maintenance Break the flash IC [A], using large nippers.

  • Page 41: Service Mode

    Service Mode Service Mode Service Mode Points Changed on the Service Settings Menu D6500 Remarks Item D5510 D8400 Device Manager Settings Display Color settings As the color profile settings for the D6500/ D8400 are made on the main unit, this function is omitted.

  • Page 42: Outline

    4. System Maintenance Outline The following functions are only for service. They can be set up and checked in the setting window for services. Item Contents Purpose of use Device Manager Settings Checks the hardware Condition check on the position operating state sensor, capture board, etc.
  • Page 43 Service Mode Tap [Close]. Double-tap the [Settings] icon. Touch and hold [Version Information] for five seconds. Tap the [Search] icon.

  • Page 44: Device Manager

    4. System Maintenance Tap the [ServiceSettings] icon. Enter the password for service "y300kb" in the dialog box and tap [OK]. The Service Setting Menu is displayed. Device Manager Tap [Device Manager Settings] on the Service Settings Menu.

  • Page 45: Display Color Patterns

    Service Mode The hardware operation confirmation screen shown below is displayed, on which the status of each device can be checked. Display Color Patterns Connect a USB keyboard to the USB terminal of the main unit. Tap [Display Color Patterns] on the Service Settings Menu. Change the color pattern, using the F1 to F7 keys on the USB keyboard.

  • Page 46: Display Touch Keyboard

    4. System Maintenance Display Touch Keyboard Tap [Display Touch Keyboard] on the Service Settings Menu. Simple CAN Bus Tap [Simple CAN Bus] on the Service Settings Menu. Make sure that you can draw a line with your finger.

  • Page 47: Initialize Administrator Password

    Service Mode Initialize Administrator Password Tap [Initialize Administrator Password] on the Service Settings Menu. Tap [Initialize].

  • Page 48: Windows Activation

    4. System Maintenance Windows Activation License Activation via the Internet Tap [Window Activation] on the Service Settings Menu. Tap [Activate]. Tap [Close] to finish the activation.

  • Page 49: License Activation By Phone

    Service Mode Tap [Close]. If activation failed, the screen below is displayed. If error code 80072EE7 is displayed, check the connection with the Internet and perform license activation again. For any error code other than above, refer the URL below to take the appropriate countermeasures.
  • Page 50 4. System Maintenance Tap [Activate by Phone]. Select the nearest location, and then tap [Next]. Call the phone number displayed. Enter the installation ID listed on the screen into phone’s keypad. • Write down the confirmation ID given by the phone guidance.
  • Page 51 Service Mode Enter the confirmation ID on the screen, and then click [Next]. Tap [Close] to finish the activation. Tap [Close].
  • Page 52 4. System Maintenance If activation failed, the screen below is displayed. Enter the confirmation number again.

  • Page 53: Troubleshooting

    5. Troubleshooting Error Messages Error Messages during the System Startup Message Error Code Cause Solution • Quickly press and release the power button on the front of the display. Instead of pressing the When the machine power button normally, one shuts down, press of the following actions was the power button...

  • Page 54: Error Messages Related To Drawing Strokes

    5. Troubleshooting Error Messages Related to Drawing Strokes Message Error Code Cause Solution • Delete unnecessary The number of handwritten pages containing entries exceeds the limit. strokes. 1004-1005 Page [xxx] and after will be • Delete unnecessary imported as images. strokes.

  • Page 55: Error Messages Related To Sharing The Screen

    Error Messages Error Messages Related to Sharing the Screen Message Error Code Cause Solution • Update the system. For details about Cannot connect because how to update the the software version is The version of the host system, refer to the different.

  • Page 56: Error Messages When Saving A Pdf File

    5. Troubleshooting Message Error Code Cause Solution • The network cable is Check the network status not connected. and re-open the session. Cannot continue remote • The IP address is not For details about how to whiteboard because of a set.
  • Page 57 Error Messages Message Error Code Cause Solution Ask the whiteboard’s Cannot save temporarily administrators for saved files. Insufficient free The temporarily saved file deleting some space in the temporary save 1012-2009 size reaches the upper limit temporarily saved files folder. (10GB).
  • Page 58 5. Troubleshooting Message Error Code Cause Solution • Check whether the network cable is connected, or the cable is broken. • The network cable is • Access not connected, or the Administrator cable is broken. Settings and check • There is an error in the the Network Failed to send the email.
  • Page 59 Error Messages Message Error Code Cause Solution The meeting code is Enter the meeting code incorrect. Incorrect meeting code is that has been entered entered. Enter the correct meeting when saving temporarily. code. • Disconnecting the USB • Allocate sufficient flash drive during Cannot save.

  • Page 60: Error Messages Related To Configuration

    5. Troubleshooting Error Messages Related to Configuration Message Error Code Cause Solution Check whether any of the following apply: • The e-mail address is left blank. • More than 64 characters are used Cannot import because the for the local block email address format is of the email The format of the e-mail...
  • Page 61 Error Messages Message Error Code Cause Solution Check whether any of the following apply: The IP address is left blank. The IP address is not composed of four parts, each separated by a period, which contain Cannot import because the three or fewer single-byte IP address format is The file to be imported...

  • Page 62: Error Messages Related To Web Pages

    5. Troubleshooting Message Error Code Cause Solution Instead of pressing the Open “Administrator power button normally, one Settings” and reconfigure of the following actions was the machine settings. For performed to force the details about Returned to factory defaults. machine to shut down the “Administrator Settings”, Make the settings again on last time it was running:...

  • Page 63: Error Messages When Using The Device As A Monitor

    Error Messages Message Error Code Cause Solution • The specified meeting • Reboot the video code is incorrect. conferencing device. • There is no temporarily saved file associated • Reconnect the USB with the specified cable for the video meeting code. conference device and your computer.

  • Page 64: Error Messages Related To File Reading

    5. Troubleshooting Message Error Code Cause Solution Cannot display because of copyright protected (HDCP) contents. Cannot display copyright protected contents on HDMI Input 1. 1002-2007 Connect to the external input terminal: HDMI Input 2 and click [Enter/Input]. *Cannot use whiteboard function on HDMI Input 2.
  • Page 65 Error Messages Message Error Code Cause Solution Cannot add all of the A file import failure Delete unnecessary pages pages occurred because the of the file before it is Set a page size from 100 x page size is inappropriate. converted to an image.
  • Page 66 5. Troubleshooting Message Error Code Cause Solution • The USB flash drive is broken. Cannot access the USB • The USB flash drive is memory. not connected. The following are possible • Replace a new USB • Access control is causes.

  • Page 67: Error Messages Related To Remote Whiteboard Sharing

    Error Messages Message Error Code Cause Solution Cannot add the page(s). The number of pages has The number of pages has Delete pages and try 1019-2008 reached the limit (100 reached the upper limit. reading again. pages). Delete some pages and try again.
  • Page 68 5. Troubleshooting Message Error Code Cause Solution Cannot start remote whiteboard. The following are possible • The network cable is Check the network status causes. not connected. and re-open the session. - The network settings are • The IP address is not For details about how to incorrect set.

  • Page 69: Error Messages Related To Network

    Error Messages Message Error Code Cause Solution Cannot import the contact list. Check the contents of the The number of data items Modify the contents of file. The last allowed for host whiteboard address the contact list file. character of a column and is incorrect.
  • Page 70 5. Troubleshooting Message Error Code Cause Solution • Make sure the network connection. Cannot confirm the latest The whiteboard is not version. Check the network • Make sure that the connected to the network. status. network cable is connected properly. Cannot use the host name because the DNS server is Configure the DNS...

  • Page 71: Error Messages Related To Ricoh E-Sharing Box

    • SMB communication is restricted in the network. Error Messages Related to RICOH e-Sharing Box Message Error Code Cause Solution Cannot import the file. The PDF file version you are Change the import PDF PDF files from version 1.3 to...
  • Page 72 5. Troubleshooting Message Error Code Cause Solution The PDF page size you are Cannot import the file. Change the import PDF importing to the whiteboard 1004-2010 page size from 100 x Set a page size from 100 x is not in between 100 x 148 mm to A0.

  • Page 73: Error Messages Related To Remote Desktop Software

    Error Messages Error Messages Related to Remote Desktop Software Message Error Code Cause Solution Cannot start remote PC 2001-0000 The wrong passcode is Enter the correct operation. entered. passcode that is displayed on the top of The passcode is wrong. the whiteboard's main Check the passcode that is unit.
  • Page 74 5. Troubleshooting Message Error Code Cause Solution Cannot start remote PC 2001-1005 • This PC is not • Check if this PC is operation. connected to the connected to the network. network, and set Cannot access the network. 2001-1006 correct settings. Check the network settings •...

  • Page 75: Other Error Messages

    Error Messages Message Error Code Cause Solution Cannot start remote PC 2001-1100 • The whiteboard IP • Enter the IP address operation. address you are and connect to the connecting is wrong. whiteboard which The following are possible 2001-1006 has been started or causes.
  • Page 76 5. Troubleshooting Message Error Code Cause Solution Cannot import the shared • The number of data folder list. items for folder sharing Check the contents of the is incorrect. Modify the contents of the file. The last allowed • Each data item of folder sharing setting file.
  • Page 77 USB cable. • If these problems There is a problem in the persist, retrieve the Cannot start RICOH UCS USB connection between log/settings. (Logs screen sharing. the video conferencing and system settings device and the computer.
  • Page 78 • The synchronization whiteboard. change the IP source device does • RICOH Whiteboard is address. not respond specified as the source • Update the system • The synchronization device, but it does not...

  • Page 79: Error Messages For Ipad Application

    Network network. • Check the settings for the connected access point. The maximum number of remote whiteboards Disconnect the iPad that is connected to Reach the connection limit connected to RICOH a remote whiteboard Interactive Whiteboard Client has been reached.

  • Page 80: Troubleshooting

    See the service manual for the main unit for details. Defects in the Capture Board Problem Cause Solution There is no display of "RICOH The capture board is not • Check the wiring of the Capture Driver" directly under recognized.

  • Page 81: Defects In The Electronic Pen

    Troubleshooting Defects in the Electronic Pen Problem Cause Solution • Writing is interrupted in • The frame of the • Check that nothing is placed progress. display unit is dirty. on the frame of the display unit and that the frame is not •...
  • Page 82 5. Troubleshooting Problem Cause Solution • The LED does not light up • Dead battery in the • Replace the battery of the when pushing the pen nib electronic pen electronic pen. or pen bottom. • Defective electronic • Replace both the receiving •...

  • Page 83: If The System Cannot Start Up

    • If the problem is not solved, change the controller box. • After the power is turned on, the Ricoh logo Hardware defective screen is displayed but freezes up. • After the power is turned ON, the Ricoh logo screen is displayed then the screen freezes up and goes black.

  • Page 84: Iwb Network Environment Check Tool

    5. Troubleshooting IWB Network Environment Check Tool Outline • Application for Windows for checking the state of a network connection • The tool is started with two computers connected to the same LAN as the device (IWB/remote viewer), the IP address of the remote location is input, and diagnosis is started. •...

  • Page 85: How To Use The Tool

    IWB Network Environment Check Tool How to Use the Tool Beforehand This tool diagnoses the network environment between two computers. Decide in advance which is to be the server or the client. Operation on the Server Side When the Caution dialog is displayed, press [OK].
  • Page 86 5. Troubleshooting Start up the IWB Network Environment Check Tool. When the Starting screen is displayed, press [Next]. When the Site selection picture is displayed, click [Server Computer] (originating side).
  • Page 87 IWB Network Environment Check Tool When the server's (originating side) IP address is displayed, inform the IP address to the partner (client computer side). The partner (client computer side) inputs the server's (originating side) IP address, and presses [verification start]. Verification is started.

  • Page 88: Operation On The Client Side

    5. Troubleshooting The result screen is displayed. Push [Exit]. If needed, press [Show Detailed Logs], and obtain information by pressing [Save a Diagnostic Report]. Operation on the Client Side Start up the network diagnostic tool. When the Starting screen is displayed, press [Next].
  • Page 89 IWB Network Environment Check Tool When the Site selection picture is displayed, click [Client Computer] (receiving side). Input the IP address informed from the server side, and press [Start Diagnosis].
  • Page 90 5. Troubleshooting Verification is started. The result screen is displayed. Push [Exit]. If needed, press [Show Detailed Logs], and obtain information by pressing [Save a Diagnostic Report].

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