Troubleshooting The Modem - Sony PCG-SR17 Primary User Manual

VAIO® Notebook User Guide
❑
Some titles require specific files that are located on the application CD.
Insert the disc and try starting the program again.
❑
Make sure you place the CD in the tray with the label side facing up.
Sony suggests using the preinstalled Media Bar software to play audio CDs.
If your notebook is using the Ultimate Battery Life profile for its power saving
mode, you cannot use DVgate or Smart Connect software. Please select another
profile.
Disable echo function of the microphone by taking the following steps:
1 Click Start, point to Settings, and then point to Control Panel.
2 Click Yamaha DS-XG.
3 Click the Echo tab and remove the checkmark. Click OK.
❑
Contact the software publisher or designated provider for technical support

Troubleshooting the modem

❑
Check that the phone line is plugged into the line jack. See"Connecting a
Phone Line" on page 68 for details.
❑
Check that the phone line is working. You can check the line by plugging in
an ordinary phone and listening for a dial tone.
❑
Check that the phone number the program is dialing is correct.
❑
Check that the software you are using is compatible with the notebook's
modem. (All preinstalled Sony programs are compatible.)
112