Troubleshooting - ETEKCITY ESWL03 Manual

8. Troubleshooting

Q: Why can't I connect my light switch to my WiFi network during setup?
 Make sure your phone is connected to a 2.4GHz WiFi network. Smart light switches currently only
support 2.4GHz WiFi networks during configuration, but you can use any available network, including
cellular data networks, to control the switch from your phone once you've finished setting
 Try moving your router closer to your smart switch (164 ft / 50 m visible range is best).
Make sure you have turned off MAC address filtering.

 Make sure you don't have too many devices connected to your router. Your router may have a limit of
connected devices which can be turned off in your router
 Close and reopen the VeSync app.
 Clear your VeSync app cache.
 Factory reset your smart switch (see Factory Reset, page 28).
Q: How do I change my WiFi network to a 2.4GHz WiFi network?
 Most dual-band routers support both 2.4G and 5G networks. Select the WiFi name that does not end
in "_5G".
If your phone is attempting to connect to the 5G network, try "forgetting" or temporarily disabling the

5G network.
 Some routers hide the 2.4GHz WiFi network. If you have trouble finding or setting up your 2.4GHz
network, please contact your router manufacturer for
Q: I already have another smart switch connected. Why won't this smart
switch connect?
 Close and relaunch the VeSync app, then reset the smart that is not connecting.
 Use APN Mode to set up the outlet (see page 5).
Q: I could not find "VeSync_xxxx" access point when configuring the
network.
 Press and hold the power button on the smart switch for 5-9 seconds to trigger
The " VeSync_xxxx " access point will appear in your list of available WiFi connections.
During Configuration

to pair the outlet with your phone.
Q: My smart switch is offline.
 Delete the offline smart switch from the VeSync app. Swipe left (iOS) or tap and hold (Android), and tap
Delete.
 Hard reset the smart switch by pressing and holding the power button for more than 20 seconds. The
LED light will blink rapidly and turn solid blue.
Mode, the LED light on the outlet will slowly blink blue. You will have 10 minutes
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Configuration Mode.