Related Manuals for RCH TOUCH ME
Summary of Contents for RCH TOUCH ME
- Page 1 INSTALLATION AND MAINTENANCE MANUAL model TOUCH ME TECHNICAL AND MAINTENANCE MANUAL...
- Page 2 DOCUMENTATION RESERVED FOR RCH SERVICE CENTERS. RCH TOUCH ME TOUCH ME TECHNICAL AND MAINTENANCE MANUAL REVIEWS CHART REVIEW DATE FEATURES / DESCRIPTION / MODIFIES FIRST VERSION 03/2010 7.3 POSPLUS UNIT CONTROL 05/2012...
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Page 3: Table Of Contents
DOCUMENTATION RESERVED FOR RCH SERVICE CENTERS. RCH TOUCH ME TOUCH ME TECHNICAL AND MAINTENANCE MANUAL SUMMARY 1. INTRODUCTION ..................5 1.1 TECHNICAL CHARACTERISTICS......................5 1.2 OPERATION ............................5 1.3 PREPARATION BEFORE USE ....................... 6 1.4 CASH REGISTER START-UP ......................... 6 2. - Page 4 7.1 SERIAL CABLE FOR CONNECTION TO A PC ..................44 7.2 SERIAL CABLE FOR CONTROL UNIT CONNECTION.................45 7.3 POSPLUS CONNECTION ........................45 8. TOUCH ME SYSTEM ARCHITECTURE ..........46 8.1 TOUCH ME BLOCK LAYOUT ........................47 8.2 LAYOUT TOUCH ME..........................48 8.3 MAIN BOARD CONNECTOR LEGEND ....................48 9.
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Page 5: Introduction
Thermal Paper Rolls: 1 x 57.5 mm max diameter 50 mm E.J.: MMC Connection of the TOUCH ME cash register to the power grid is done by means of an easily accessible electric outlet, located near the device and equipped with grounding. The device must not be exposed to rain or humidity. -
Page 6: Preparation Before Use
DOCUMENTATION RESERVED FOR RCH SERVICE CENTERS. RCH TOUCH ME 1.3 PREPARATION BEFORE USE Insert the thermal paper roll (only use homologated high-quality rolls, fit for use with cash registers). Turn on the device and verify the following: Test the display, the keyboard and the printer according to the instructions contained in the auto-diagnostics chapter of this manual. -
Page 7: Service Mode
DOCUMENTATION RESERVED FOR RCH SERVICE CENTERS. RCH TOUCH ME 2. SERVICE MODE To enter the SERVICE mode, press 5 + [KEY]. Insert the password 555, and then press [CASH]. Press [+%] to enter the circular function menu. 2.1 AUTOMATIC RECEIPT In the SVR mode (5 and [KEY]), press [+%] to visualize “Auto receipt”... -
Page 8: Printer Darkness
Power Supply on the display. - SERVICE - A)Press [CASH] Battery Check B) The OFF value is preset for the TOUCH ME device; CHECK. BATTERY ? press [%-] and the [CASH] key to enable checking ON / <OFF>... -
Page 9: Battery Voltage
The display returns to the main menu; to exit the menu press [Void]. 2.7 NEGATIVE RECEIPT TOUCH ME not fiscal version gives the possibility to issue negative receipts. To enable this function, enter the SRV mode (5 + [KEY]), and scroll the menu with the [%+] key until “Negative Receipt”... -
Page 10: Öres Rounding
DOCUMENTATION RESERVED FOR RCH SERVICE CENTERS. RCH TOUCH ME 2.8 ÖRES ROUNDING This function allows to enable/disable the 5 cent rounding of the total and of the change. To change the Öres rounding setting, enter in SRV Mode (5 + [KEY]) , repeatedly press the [%+] key to visualize “Öres rounding”... -
Page 11: Enabling The X,Z,Prg Password
DOCUMENTATION RESERVED FOR RCH SERVICE CENTERS. RCH TOUCH ME 2.9 ENABLING THE X,Z,PRG PASSWORD In SERVICE mode, you can use the X, Z, PRG PASSWORD function to set a numeric password of up to four digits. You can change the password at any time by returning to the password function and entering the existing password. -
Page 12: Recall Of The Last Two Totals
DOCUMENTATION RESERVED FOR RCH SERVICE CENTERS. RCH TOUCH ME 2.10 RECALL OF THE LAST TWO TOTALS This function allows to enable the recall of the last two totals pressing the [SUBTOTAL] key in REG mode. In the SVR mode (5 and [KEY]), repeatedly press the [+%] key to visualize “Two Tot. -
Page 13: Organization Number, Serialize Ecr, Activate E.j
DOCUMENTATION RESERVED FOR RCH SERVICE CENTERS. RCH TOUCH ME 2.11 ORGANIZATION NUMBER, SERIALIZE ECR, ACTIVATE E.J. The instructions below are refered to the activation of the ECR 2.11.1 FIRST CONFIGURATION STEP 1: SET ORGANIZATION NUMBER To enter in SVR mode:... -
Page 14: Step 2: Serialize Ecr
DOCUMENTATION RESERVED FOR RCH SERVICE CENTERS. RCH TOUCH ME STEP 2: SERIALIZE ECR To enter in SVR mode: o Press 5 and KEY o Insert password 555, o Confirm by CASH In the SVR repeatedly press the [%+] key to visualize “Serialize ECR” (Set ECR Serial number). -
Page 15: Step 3: Activate E.j. (Electronic Journal - Mmc)
A new MMC is inserted in the apposite slot next to the serial port. • Control Box is correctly connected to the serial port of TOUCH ME This function enabled the write into Electronic Journal and it must be done just at the first installation of cash register. - Page 16 DOCUMENTATION RESERVED FOR RCH SERVICE CENTERS. RCH TOUCH ME F) Insert the current number of the document (0) and NY DOKUMENT NR. press [CASH] G) Insert the current number of the Z daily report (0) NY Z RAPPORT NR. and press [CASH] After the setup of Date/Time and the receipts number, it’s displayed:...
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Page 17: Recovery After A Hw-Init Procedure
DOCUMENTATION RESERVED FOR RCH SERVICE CENTERS. RCH TOUCH ME 2.11.2 RECOVERY AFTER A HW-INIT PROCEDURE STEP 1: SET ORGANIZATION NUMBER To enter in SVR mode: o Press 5 and KEY o Insert password 555, o Confirm by CASH In the SVR repeatedly press the [%+] key to visualize “Organization No.” (Set Organization Number). -
Page 18: Step 2: Serialize Ecr
DOCUMENTATION RESERVED FOR RCH SERVICE CENTERS. RCH TOUCH ME STEP 2: SERIALIZE ECR Before proceeding with the ECR serialization be sure that: • The MMC used before the reset is inserted in the apposite slot next to the serial port. -
Page 19: Step 3: Activate E.j. (Electronic Journal - Mmc)
The MMC, used before the reset, is inserted in the apposite slot next to the serial port. • Control Box is correctly connected to the serial port of TOUCH ME This function recover the Electronic Journal used before the Hw-Init procedure, and its content. - Page 20 DOCUMENTATION RESERVED FOR RCH SERVICE CENTERS. RCH TOUCH ME F) Insert the current number of the Z daily report and NY Z RAPPORT NR. press [CASH] G) After a few seconds a message will indicate E.J. AKTIVERA E.J. activation. EJ Activation completed ECR is ready to work with the control box The display returns to the main menu;...
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Page 21: Loading Graphics
TOUCH ME device. It is advised to use less than 1/3 the dots available per printing line, which means using black for less than 30% on each single printing line. -
Page 22: Loading The Logos
From the RCH website, download the GRLOGO program for loading the logos on the TOUCH ME device (attached to the TOUCH ME firmware version). Connect the cable (TOUCH ME - Pc) between the serial port of the PC and the serial port 1 of the TOUCH ME device. -
Page 23: Enabling Logo Printing On The Receipt
Press [CASH] to enter function programming, followed by the [+%] key to visualize “(- SELECT LOGO-) by user ”; confirm using the [CASH] key. The TOUCH ME display visualizes the request for inserting heading lines. If programming the header is not necessary, exit programming by pressing the [Void Receipt/Void] key. -
Page 24: Periodical Checking
INSTALLATION AND MAINTENANCE MANUAL model TOUCH ME 2.13 PERIODICAL CHECKING This procedure allows to enable an acoustic and visual signal when the register is turned on, so that the service center can carry out the annual periodical check. By default, the check is disabled; enable it by entering the SERVICE mode (5 + [KEY]) and scrolling the menu with the [-%] key until “Period. -
Page 25: Basic Keypad Display Configurations
INSTALLATION AND MAINTENANCE MANUAL model TOUCH ME BASIC KEYPAD DISPLAY CONFIGURATIONS Three basic keypad display configurations are available: • VIDEO 1 CONFIGURATION • VIDEO 2 CONFIGURATION • VIDEO 3 CONFIGURATION The VIDEO 1 configuration is selected by default. See section 4.3 to select another configuration. -
Page 26: Video 2 Keypad Display Configuration
INSTALLATION AND MAINTENANCE MANUAL model TOUCH ME 3.2 VIDEO 2 KEYPAD DISPLAY CONFIGURATION The VIDEO 2 keypad display configuration provides the following two pages. PAGE A To display page B, press PAGE B To return to page A, press - 26 -... -
Page 27: Video 3 Keypad Display Configuration
INSTALLATION AND MAINTENANCE MANUAL model TOUCH ME 3.3 VIDEO 3 KEYPAD DISPLAY CONFIGURATION The VIDEO 3 keypad display configuration provides the following two pages. PAGE A To display page B, press PAGE B To return to page A, press - 27 -... -
Page 28: Touchscreen Management
TOUCHSCREEN MANAGEMENT Entering the SERVICE mode (5 + [KEY]) and You can change a number of parameters controlling the TOUCH ME keypad display. To do so, press the keys 6 and KEY. The following screen appears: DISPLAY PROGRAMMING To quit this screen, press 4.1 CONFIGURING THE DISPLAY... -
Page 29: Configuring The Touch Screen
INSTALLATION AND MAINTENANCE MANUAL model TOUCH ME 4.2 CONFIGURING THE TOUCH SCREEN Press TOUCH MANAG. to access the following screen: To CALIBRATE the touch screen, press the CALIBRATION key. Press the points shown by the markers in the corners of the touch screen. The display returns automatically to the main screen as soon as you complete the procedure. -
Page 30: Changing The Appearance Of Departments
INSTALLATION AND MAINTENANCE MANUAL model TOUCH ME 4.3 CHANGING THE APPEARANCE OF DEPARTMENTS Press [ASPECT] to display the following screen: KEYPAD DISPLAY PROGRAMMING - APPEARANCE 4.3.1 DEPARTMENT KEY COLOURS The keys for DEPARTMENTS 1 to 10 can be configured to appear in colours other than the default colours. -
Page 31: Selecting The Keypad Display
INSTALLATION AND MAINTENANCE MANUAL model TOUCH ME 4.3.2 SELECTING THE KEYPAD DISPLAY TOUCH ME lets you choose between three basic keypad display configurations to suit operational requirements. The VIDEO 1 configuration is selected by default (see section 3.1). To select the VIDEO 2 or VIDEO 3 display configurations, proceed as follows: A. -
Page 32: Function Key Management
INSTALLATION AND MAINTENANCE MANUAL model TOUCH ME 4.4 FUNCTION KEY MANAGEMENT Press [GEST KEY] to display the following screen (if the VIDEO 1 configuration is selected): PROGRAMMABLE FUNCTION KEYS To display the second page of the keypad display, press PROGRAMMABLE... - Page 33 INSTALLATION AND MAINTENANCE MANUAL model TOUCH ME NOTE: To clarify the associated functions, the above figure gives the complete function key name wherever possible. In the actual keypad display, the function names may be abbreviated to fit on the keys.
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Page 34: List Of Keys That Cannot Be Re-Programmed
TOTALS (double keys) 4.5 KEYPAD DISPLAY RESET BUTTON At the rear of the TOUCH ME cash register, under the keypad video, there is a small reset hole. Push any pointed implement into this hole to restore the display’s default settings. -
Page 35: Updating The Keypad Display Software
1) Switch the TOUCH ME on. If the customer has issued receipts that day, close the day. 2) Plug the TOUCH ME - PC cable into the connector on the cash register, located at the height of the keypad display, and into the RS232 connector of the PC’s COM1 serial port. - Page 36 INSTALLATION AND MAINTENANCE MANUAL model TOUCH ME 5) Press the circle button FILENAME: ... and put the video keyboard program file with extension .Hex (last version released sw). 6) Press the START button. Wait few minutes to load the sw. During the loading, the video keypad is disabled.
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Page 37: Printing Function Codes
INSTALLATION AND MAINTENANCE MANUAL model TOUCH ME 5. PRINTING FUNCTION CODES Besides managing functions with the circular menu, they can be called on using a unique identification code. Select the desired configuration (X – Z - PRG - SRV) and press the [SUBTOTAL] key to print the list of functions of the current mode. - Page 38 INSTALLATION AND MAINTENANCE MANUAL model TOUCH ME 4 [KEY] SETTING - Mode PRG - DEPARTMENTS PAYMENTS CLERKS VAT PERCENTAGE ADD-ON PERCENTAGE DISCOUNT PERCENTAGE DAILY STAT. DATE / DATE HEADER MSG FOOTER LOGO CUSTOMER MESSAGES DRAWER PULSE LCD CONTRAST LCD BACKLIGHT...
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Page 39: Maintenance
INSTALLATION AND MAINTENANCE MANUAL model TOUCH ME MAINTENANCE 6.1 PROGRAMMING DATE AND TIME Set the key in the P position – Programming. Scroll the menu with [%+] until “ DATE/TIME “ appears: confirm selection with the [CASH] key. * NW: the DATE/TIME (Date / Time) setting function is automatically recalled after each hardware reset. -
Page 40: Total Reset
INSTALLATION AND MAINTENANCE MANUAL model TOUCH ME 6.3 TOTAL RESET In order to reset the cash register, it’s necessary to insert the Jumper J3 (indicated with “HWinit” in the picture) with the device turned off. At start-up, after detecting the closed contact, the program asks to confirm with the message “HW.INIT?”... -
Page 41: Pgrading The Firmware
Fit the two jumpers to J3 (HW Init) and J4 (Upgrade). See the figure in section 6.3. o Plug the RJ connector of the TOUCH ME-PC cable into serial port 1 on the cash register and plug the RS232 connector into any available COM serial port on the PC. - Page 42 INSTALLATION AND MAINTENANCE MANUAL model TOUCH ME o Wait a few seconds and then enter the correct DATE and TIME, pressing the [CASH] key to confirm each value. If the display reads out FORWARD DATE after you have entered the new time and date, check the date you have entered because it is three days later than the date when the last cash balance was made.
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Page 43: Ordinary And Periodical Maintenance
ORDINARY AND PERIODICAL MAINTENANCE 6.5.1 RESTRICTIONS: WARNING: note that the TOUCH ME cash register only allows first level assistance (replacing entire units such as electronic cards and/or the printing mechanism). With the exception of the Battery, Fuses, and sub-parts of the keyboard, any interventions that require the replacement of parts on the electronic cards or the printer are strictly forbidden. -
Page 44: Serial Cable Drawings
TOUCH ME SERIAL CABLE DRAWINGS 7.1 SERIAL CABLE FOR CONNECTION TO A PC Cable part number CABA0056 can be used to connect the TOUCH ME to a PC in order to: • Update the TOUCH ME firmware (CPU card) (see section 6.4) •... -
Page 45: Serial Cable For Control Unit Connection
INSTALLATION AND MAINTENANCE MANUAL model TOUCH ME 7.2 SERIAL CABLE FOR CONTROL UNIT CONNECTION Cable part number CABA0013 can be used to connect the TOUCH ME to the Control Unit (CleanCash model) CABLE TOUCH ME – CONTROL UNIT RS232 TOUCH ME RJ45... -
Page 46: Touch Me System Architecture
INSTALLATION AND MAINTENANCE MANUAL model TOUCH ME 8. TOUCH ME SYSTEM ARCHITECTURE The device is composed of a CPU that controls the following peripheral devices inside the housing: Display, Keyboard, Printer, Fiscal Memory, Rs232 Serial Ports. The interface connector to the MMC is accessible from the outside. -
Page 47: Touch Me Block Layout
INSTALLATION AND MAINTENANCE MANUAL model TOUCH ME 8.1 TOUCH ME BLOCK LAYOUT ARCHITECTURE TOUCH ME AMF INTERNAL UNIT COMPONENTS INSIDE AMF BOX DISPLAY TOUCHSCREEN 7” FISCAL MEMORY (VIDEO KEYBOARD) CLERK DISPLAY MANAGEMENT 2 X 16 CHARACTERS STATEMENT MAINBOARD TOUCHSCREEN CUSTOMER DISPLAY... -
Page 48: Layout Touch Me
INSTALLATION AND MAINTENANCE MANUAL model TOUCH ME 8.2 LAYOUT TOUCH ME 8.3 MAIN BOARD CONNECTOR LEGEND Y 16 input connector P.S. 12V DC Y 17 switch connector Y 18 drawer opening connector printer connector ELM 208 receipt advancement motor connector... -
Page 49: Circuit Description
INSTALLATION AND MAINTENANCE MANUAL model TOUCH ME 9. CIRCUIT DESCRIPTION 9.1 KEYBOARD CIRCUIT The keyboard is managed directly by the CPU (X1) through 6 lines ( C-0 – C-5). The scanning signal is resent to the CPU after pressing one of the keys of the keyboard through the R0 –R7 lines coded by (X7) 4051 and the decoder (X6) 74hc138. -
Page 50: Display Circuit
INSTALLATION AND MAINTENANCE MANUAL model TOUCH ME 9.2 DISPLAY CIRCUIT The two DISPLAY MODULES, operator and customer, are controlled in parallel by the LCD D0–D3 lines. The EN1 and EN2 signals respectively control the CLERCK display and the CUSTOMER display. The displays are fed with 5VDC directly by the CPU card, and are both equipped with 5VCC retro-lighting controlled by the microprocessor (X1);... -
Page 51: Printer Control Circuit
INSTALLATION AND MAINTENANCE MANUAL model TOUCH ME 9.3 PRINTER CONTROL CIRCUIT The thermal head is composed of a row of heating elements piloted by a series of command drivers. The line of dots to be printed is transmitted by the microprocessor (X1) on the SO-4 line, synchronized with the CLK-4 signal, and then memorized in the latch register of the printer head by the /LATCH signal. - Page 52 INSTALLATION AND MAINTENANCE MANUAL model TOUCH ME Power Supply of receipt paper is piloted independently by a step motor managed by the microprocessor (X1) by means of the BA6845 (X9) drivers. - 52 -...
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Page 53: Writing / Reading Circuit (Electronic Journal)
INSTALLATION AND MAINTENANCE MANUAL model TOUCH ME 9.4 E.J. WRITING / READING CIRCUIT (ELECTRONIC JOURNAL) The (X1) microprocessor directly controls the removable MMC used as the electronic support for the journal. Serial type communication with MMC protocol is carried out... -
Page 54: Address Bus And Date Bus Circuits
INSTALLATION AND MAINTENANCE MANUAL model TOUCH ME 9.6 ADDRESS BUS AND DATE BUS CIRCUITS The CPU (X1) uses a bus composed of a 20 bit (A0-A19) ADDRESS BUS and an 8 bit (D0-D7) DATE BUS for transferring date with the SRAM, and a 75hc377 (X6) interface to generate the scanning signal of the keyboard lines, through the decoder (X7) 4051. -
Page 55: Communication Serial Ports Rs232
INSTALLATION AND MAINTENANCE MANUAL model TOUCH ME 9.7 COMMUNICATION SERIAL PORTS RS232 Serial Port 1 and Serial Port 2 are two serial ports that can be used as communication ports for connecting to external peripheral units (the Serial Port 2 is optional). The controlling circuit is integrated within the microprocessor which uses two MAX232 (X11, X12) . -
Page 56: Power Supply Circuit
INSTALLATION AND MAINTENANCE MANUAL model TOUCH ME 9.8 POWER SUPPLY CIRCUIT The input voltage VI 12VDC allows to obtain the voltage VS for Power Supply the printer unit, VCC +5V voltage for Power Supply the logical unit, VB voltage for Power Supply the SRAM and the RTC (real time clock). -
Page 57: Reset And Power Failure Circuits
INSTALLATION AND MAINTENANCE MANUAL model TOUCH ME 9.9 RESET AND POWER FAILURE CIRCUITS The reset and power failure circuits allow to control the microprocessor’s Power Supply voltage, and allow to intervene when turning the system on and off. During system startup, the power failure circuit disenables the /DCFAIL signal when the input voltage (VI) is sufficient for system operation. -
Page 58: Quartz Oscillating Circuits
INSTALLATION AND MAINTENANCE MANUAL model TOUCH ME 9.11 QUARTZ OSCILLATING CIRCUITS 9.11.1 RTC CIRCUIT (time / date) The PCF 8553 (X3) RTC circuit has time / date functions. It makes use of an external quartz oscillating circuit (XT2) with 32,768kHz frequency for clock scanning. The circuit is fed by the VB voltage, and has serial communication with the microprocessor (x1) 9.11.2 MICROPROCESSOR U17 CLOCK CIRCUIT... -
Page 59: Ram, Rtc And Cpu Memory Backup Circuit
INSTALLATION AND MAINTENANCE MANUAL model TOUCH ME 9.12 RAM, RTC and CPU MEMORY BACKUP CIRCUIT When the device is fed normally, output voltage of the circuit (M3) is about 5,8V; this voltage goes through the diodes D2 and D3 with output being respectively +5V for all logical circuits, and VB which feeds the charging circuit of the buffer battery, Power Supply the integrated SRAM memory and RTC clock circuits through the diode D7 (+VB). -
Page 60: Error Messages List
It Indicates that the barcode entered is wrong. Press CL and try again. "MMC FORMAT NOT CORRECT! [CL] " It Indicates that the MMC entered is other than the type supplied by RCH. Enter only MMC supplied by RCH. “MMC ALREADY USED! [CL] "... - Page 61 It indicates that the thermal head connector (printer) is disconnected from the printer logic card. “POWER ERROR Press [CL] " It indicates that the cash counter is improperly fed. Contact RCH service centre to verify the feeder. “PRINTER ERROR Press [CL] "...
- Page 62 It indicates that it is not possible to subject the cash counter to taxes, as fiscal memory has not the series number. “DISPLAY LCD NOT CONNECTED" It indicates that the display is disconnected: Contact RCH service centre to control the display. “ERROR MEMORY RAM."...
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