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Troubleshooting
Reading/playing/viewing contents
Symptom
A book cannot be
read.
A book that has been
transferred from your
computer cannot be
read.
BBeB files cannot be
read.
An audio file cannot
be played back.
Cause/Remedy
A book with copyright protection
cannot be read on any device other
than the authorized one. If you
never register with the Reader, go
to the Reader Store and complete
registration.
If the book has an expiration date,
confirm whether the book has
already expired (
Either the Reader, your computer,
or both may not have been
authorized. Via Reader Library, go
to the "My Account" page in the
Reader Store and authorize the
Reader and your computer.
You may have tried to read the
content owned by another user. The
content owned by another user
cannot be read.
The authorization data may have
been damaged as a result of
shutting down while reading an
eBook. Deauthorize your computer
and the Reader, then authorize
again.
DRM-protected BBeB books are not
supported. Install the latest version
of Reader Library. Go to the "My
Account" page in the Reader Store,
then download the EPUB version of
the books.
Audio files that are not supported by
the Reader cannot be played. For
details on supported audio files,
refer to "Support File Format" (
page
195).
page
50).
Continued
165
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