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Samsung WF220ANW/XAA Training Manual

Bigbang - pjt
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SAMSUNG Clothes Washer
BIGBANG - PJT
TRAINING MANUAL
Jan. 2010
Digital Appliances Division

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  • Page 1 SAMSUNG Clothes Washer BIGBANG - PJT TRAINING MANUAL Jan. 2010 Digital Appliances Division...
  • Page 2: Table Of Contents

    CONTENTS Features Features Changed Part List Changed Part List Operation Operation Test Mode & Error Check Test Mode & Error Check Reference Information Reference Information Disassembly & Reassembly Disassembly & Reassembly...
  • Page 3 1.Product Introduction 1-1. Concept V.R.T (Vibration Reduction Technology) : the lowest vibration & noise level Extra-Capacity (4.0 Cu.ft. IEC) Stylish Design Vibration Reduction Technology Main Extra-Capacity (4.0 Cu.ft. IEC) Feature Direct Drive Inverter motor Tender Drum Delay Start: up to 19 hours Child Lock Sub.
  • Page 4 1.Product Introduction 1-2. Sales Point & Product Positioning Brand Samsung (Big Bang) Whirlpool   Design   Model WF220ANW WF210ANW WM2016CW WFW8400TW WCVH6800JWW Retail price (white) $699 $599 $699 $699 $799 Key Sales point VRT™ , PureCycle™ VRT™ Direct Drive System E-Star Tier 3 CU "Best Buy"...
  • Page 5 1.Product Introduction 1-3. Product Dimension Dimension Inch (Cm) Height-Overall 38” (96.5) Width 27” (68.6) Depth with Door Open at 90 Degrees 50.8”(129) Depth 31.1’’(80)
  • Page 6: Features

    2.Changed Part List 2-1. ASSY PANEL CONTROL Basic ( Frontier4 ) Big Bang WF218ANW WF210ANW WF220ANW Shape • Washing cycle consist of • Washing cycle consist of 6/8 courses 10 courses Features (WF210/WF220) • Gray-colored KNOB • Silver-colored KNOB...
  • Page 7 2.Changed Part List 2-2. ASSY PANEL DRAWER Basic ( Frontier4 ) Big Bang WF218ANW WF210ANW WF220ANW Shape Features • Bended PANEL-DRAWER • Wide PANEL-DRAWER...
  • Page 8 2.Changed Part List 2-3. ASSY FRAME FRONT Basic ( Frontier4 ) Big Bang WF218ANW WF210ANW WF220ANW Shape Features • COVER-FILTER is on the left bottom. • COVER-FILTER is on the right bottom.
  • Page 9 2.Changed Part List 2-4. WEIGHT BALANCER Basic ( Frontier4 ) Big Bang WF218ANW WF210ANW WF220ANW Shape • WEIGHT-BALANCERS • WEIGHT-BALANCERS exist on exist on both sides of TUB. Features upside and down side of TUB.
  • Page 10 2.Changed Part List 2-6. MOTOR Basic ( Frontier4 ) Big Bang WF218ANW WF210ANW WF220ANW Shape Features • COVER-MOTOR is changed.
  • Page 11 2.Changed Part List 2-7. ASSY DRUM Basic ( Frontier4 ) Big Bang WF218ANW WF210ANW WF220ANW Shape • Capacity : 3.8 CU. FT • Capacity : 4.0 CU. FT(WF210) Features • T=0.6mm • Capacity : 4.0 CU. FT(WF220) • T=0.5mm...
  • Page 12 2.Changed Part List 2-8. ASSY FRAME Basic ( Frontier4 ) Big Bang WF218ANW WF210ANW WF220ANW Shape • T=1.0mm Features • T=0.8mm...
  • Page 13 2.Changed Part List 2-9. ASSY-FRAME Basic ( Frontier4 ) Big Bang Shape • Cushion : 2T X 100 X 100 Features • No cushion inside frame for tub.
  • Page 14 2.Changed Part List 2-10. HOSE DRAWER-TUB Basic ( Frontier4 ) Big Bang WF218ANW WF210ANW WF220ANW Shape • Water supply from Features • Water supply from side of TUB front of TUB...
  • Page 15 2.Changed Part List 2-11. ASSY DOOR Basic ( Frontier4 ) Big Bang WF218ANW WF210ANW WF220ANW Shape • Door-safety. • No door-safety. Features • White(WF210) / Imperial silver(WF220).
  • Page 16 2.Changed Part List 2-12. Heater Basic ( Frontier4 ) Big Bang WF218ANW WF220ANW Shape • Wire comes from left side. Features • Wire comes from right side(WF220 only).
  • Page 17 2.Changed Part List 2-13. ASSY PCB (M) Basic ( Frontier4 ) Big Bang WF218ANW WF210ANW WF220ANW Shape • Heater relay switch. • Heater relay : X (WF210) Features • Heater relay : O (WF220)
  • Page 18 2.Changed Part List 2-14. ASSY PCB (S) Basic ( Frontier4 ) Big Bang WF218ANW WF210ANW WF220ANW Shape • Quantity of LED : 14 EA Features • Quantity of LED : 6 EA (WF210) / 8EA(WF220)
  • Page 19 2.Changed Part List 2-15. ASSY PCB (C) Basic ( Frontier4 ) Big Bang WF218ANW WF210ANW WF220ANW Shape • Quantity of LED : 29 EA • Quantity of LED : 22 EA Features • Tact switch : 6 EA • Tact switch : 9 EA...
  • Page 20 2.Changed Part List 2-8. Software Basic ( Frontier 4) WF210ANW WF220ANW Display Method Graphic LED Graphic LED Graphic LED Course Extra Wash My Cycle Pure Cycle™ Option Extra Rinse Extra Rinse Extra Rinse Delay Start Delay Start Delay Start...
  • Page 21 3.Instruction of Function :WF220 ONLY 3-1. Control Panel WF210: 1. Digital graphic display Displays the remaining cycle time, all cycle information, and error messages 2. Temperature Selection Button Press the button repeatedly to cycle through the different water temperature options. Hot/Cold –...
  • Page 22 3.Instruction of Function :WF220 ONLY 3-1. Control Panel WF210: 3. Spin Selection Button Press the button repeatedly to cycle through the different spin speed options. High - Use for underwear, t-shirts, jeans and sturdy cottons. Medium - Use for jeans, wrinkle-free or wash-and-wear items and synthetics. - Use for delicate items needing a slow spin speed.
  • Page 23 3.Instruction of Function :WF220 ONLY 3-1. Control Panel WF210: 4. Soil Level Selection Button Press the button to select the Soil Level/washing time. Heavy - For heavily soiled loads. Normal - For moderately soiled loads. This setting is the best for most loads. Light - For lightly soiled loads.
  • Page 24 3.Instruction of Function :WF220 ONLY 3-1. Control Panel WF210: 6. Select Cycle Option Delay Start - Any cycle can be delayed for up to 19 hours in one-hour increments. Extra Rinse - Add an additional rinse at the end of the cycle to more thoroughly remove laundry additives and perfumes.
  • Page 25 3.Instruction of Function :WF220 ONLY 3-1. Control Panel WF210: 7. Cycle Selector Select the appropriate cycle for the type of load. This will determine the tumble pattern and spin speed for the cycle. Normal - For most fabrics including cottons, linens and normally soiled garments. Heavy duty - For sturdy, colorfast fabrics and heavily soiled garments.
  • Page 26 3.Instruction of Function :WF220 ONLY 3-1. Control Panel WF210: 7. Cycle Selector Delicates/Hand Wash - For sheer fabrics, bras, lingerie silk and other handwash-only fabrics. For best results, use liquid detergent. Wool - The machine-washable wool. Loads should be under 8 pounds(WF220). Quick Wash –...
  • Page 27 3.Instruction of Function :WF220 ONLY 3-1. Control Panel WF210: 8. Start/Pause Selection Button Press to pause and restart programs. 9. Power Button Press once to turn your washer on, press again to turn your washer off. If the washer is left on for more than 10 minutes without any buttons being touched, the power automatically turns off.
  • Page 28 3.Instruction of Function 3-2. Child Lock This function prevents children from playing with your washer. Activating Press and hold both Spin and Soil Level buttons at the same time for 3sec. 5.If the Child Lock function is activated, the door is locked and the “Child Lock”...
  • Page 29 3.Instruction of Function 3-3. Spin Only If you press the Power button and then press and hold the Spin Only button for 2 seconds, the spin time is displayed on the display panel. Then repeat pressing the Spin Only button until the required spin level is selected and press the Start/Pause button. 3-4.
  • Page 30 3.Instruction of Function 3-6. Water Flow...
  • Page 31: Test Mode & Error Check

    4. Test Mode & Error Check 4-1. Test Mode Test Mode: Each Test Mode for the BIGBANG is as follows in the coming pages. The test modes indicated by the red arrows are modes unable to get an access once the washing cycle has started due to safety reasons.
  • Page 32 4. Test Mode & Error Check 4-1-1. Quick Test Mode Definition of Quick Test Mode: - Check operation of all LED’s (Verify faulty LED). - Check model and software version. - Check different operating modes (e.g. water valve, motor, door, drain pump, etc.). How to Enter: - Plug in the unit.
  • Page 33 4. Test Mode & Error Check 4-1-1. Quick Test Mode 1. All LED’s light up and it sends out Beep Sound when it enters into the Quick Test Mode. (Including 7- Segment) 2. Displays software version for a sec and Clear EEprom. (Ex.
  • Page 34 4. Test Mode & Error Check 4-1-2. EEPROM Clear Check Definition of EEPROM Clear Mode: - EEPROM initialization. - All course/option settings are to be reset to default values after EEPROM initialization. - When Service arises and it needs PCB replacement, EEPROM should be reset.
  • Page 35 4. Test Mode & Error Check 4-1-3. Continuous Run Mode Definition of Continuous Run Mode: - Will continuously repeat the current cycle until the Continuous Run Mode is cancelled. How to Enter: - Press Delay Start Key and Extra Rinse Key together for 7 sec.
  • Page 36 4. Test Mode & Error Check 4-1-3. Continuous Run Mode Continuous Run Mode: 1. Press Delay Start + Extra Rinse Key for 7 sec during Power On State (Normal User Mode) . 2. Once in Continuous Run Mode, The seven segments will no longer display “0000” and will alternate between displaying the number of cycles of the completed course and the remaining time of the course.
  • Page 37 4. Test Mode & Error Check 4-1-4. Service Mode Definition of Service Mode: - Service Mode enables service technicians to verify the operation of the washing machine and do troubleshooting. - Service Mode can be entered during all washing cycle without interrupting the cycle except some of test modes. - Various tests can be done with Service Mode.
  • Page 38 4. Test Mode & Error Check 4-1-4. Service Mode Special Test Mode: 1. The washer must be on to go into the Service Mode. 2. The motor speed will be displayed when started (It displays 0 when the motor does not spin). 3.
  • Page 39 4. Test Mode & Error Check 4-1-5. Quick Spin Test Mode Definition of Quick Spin Test Mode: - Quick Spin Test Mode is to do Spin Check. (High RPM) How to Enter: - During Service Mode, press the Delay Start and Temp. Keys for 3 seconds to enter Quick Spin Test Mode. - Cannot enter once the washing cycle has started.
  • Page 40 4. Test Mode & Error Check 4-1-5. Quick Spin Test Mode Quick Spin Test Mode: As it enters into the Quick Spin Test Mode, it starts spinning and reaches to its maximum RPM. Once the Spin speed reaches the maximum RPM, the speed drops immediately. To hold Quick Spin Test Mode (entering Hold Speed Mode), press the Start/Pause button.
  • Page 41 4. Test Mode & Error Check 4-1-6. Cycle Count Check Mode Definition of Cycle Count Check Mode: - Cycle Count Check Mode is to tally up the number of washings. How to Enter: - To enter the Cycle Count Check Mode, press the Signal Key during Service Mode. Cycle Count Check Mode: 1.
  • Page 42 4. Test Mode & Error Check 4-1-7. S/W Version Check Mode Definition of S/W Version Check Mode: - S/W Version Check Mode is to bring up S/W Version information. How to Enter: - To enter the S/W Version Check Mode, press the Soil Level Key during Service Mode. S/W Version Check Mode: 1.
  • Page 43 4. Test Mode & Error Check 4-1-8. Fast Time Down Test Mode Definition of Fast Time Down Test Mode: - Fast Time Down Test Mode is to forward the program to the next cycle stage. How to Enter: - To enter the Fast Time Down Test Mode, press the Temp key during Service Mode. Each stage is located at key points of a complete cycle as follows: - End of Each Fill (Beginning of Wash or Rinse Tumble Session)Caution: Fast Time Down Test Mode:...
  • Page 44 4. Test Mode & Error Check 4-1-8. Fast Time Down Test Mode...
  • Page 45 4. Test Mode & Error Check 4-1-9. Board Input Test Mode Definition of Board Input Test Mode: - Board Input Test Mode is to displays a specified input after a key press. How to Enter: - To enter the Board Input Test Mode, press the Extra Rinse key during Service Mode. Board Input Test Mode: 1.
  • Page 46 4. Test Mode & Error Check 4-1-10. Diagnostic Code Check Mode Definition of Diagnostic Code Check Mode: - Diagnostic Code Check Mode is to bring up the stored diagnostic codes (refere codes for service technicians). How to Enter: - To enter the Diagnostic Code Check Mode with code “d” flashing, press the Spin key during Service Mode.
  • Page 47 4. Test Mode & Error Check 4-1-10. Diagnostic Code Check Mode Board Input Test Mode: 1. Activate the Service Mode first. 2. Press the “Spin key” key to start Diagnostic Code Check Mode with Code “d” flashing. 3. To cycle through the diagnostic codes (d1,d2,d3~d9), turn the Rotary Cycle Selector in one direction (either Clockwise or Counterclockwise).
  • Page 48 4. Test Mode & Error Check 4-1-11. Demo Mode How to Enter: To enter the Demo Mode, Press Delay Start + Soil Level Key for 5 Sec While a cycle is not running.
  • Page 49 4. Test Mode & Error Check 4-2. Diagnostic Code & Corrective Action Error Description Corrective Action Code The water level fails to drop below the Reset Water Go to “ Will Not Drain” Troubleshooting Section. Level within 15 minutes. Door fails to unlock after 7 attempts. Go to “...
  • Page 50 4. Test Mode & Error Check 4-2. Diagnostic Code & Corrective Action Error Description Corrective Action Code Door fails to lock after 7 attempts. Go to “ Will Not Lock” Troubleshooting Section. A water level lower than the Reset water level is detected for 5 seconds during the Wash/Rinse cycle.
  • Page 51 4. Test Mode & Error Check 4-2. Diagnostic Code & Corrective Action Error Description Corrective Action Code A fault is detected in the water level sensor. Data (frequency) shows the water level is at or above the First check to see that all of water valves are not overflow water level.
  • Page 52 4. Test Mode & Error Check 4-2. Diagnostic Code & Corrective Action Error Description Corrective Action Code Door is detected as open while it is trying to lock the Go to “Quick Test Mode” and then do Door door. Lock/Unlock Test Go to “...
  • Page 53 4. Test Mode & Error Check 4-2. Diagnostic Code & Corrective Action Error Description Corrective Action Code System Relay (Main Relay) Failure. (PCB does not Replace PCB. notice the relay operation when there should be.) Replace PCB Heater Relay Failure (No Heater Relay Check Signal) Please connect the hot/cold water hose connection The hot/cold water hose connection is not correct.
  • Page 54 4. Test Mode & Error Check 4-2. Diagnostic Code & Corrective Action Error Description Corrective Action Code Voltage for motor control bus is over or under Replace PCB specified limit. Suds is detected during the washing session. suds (“SUdS” is not an error. If the washer is in suds Guide a user to reduce amount of detergent usage.
  • Page 55 5.SVC Information 5-1. Troubleshooting Problem What To Do •Plug the unit into the wall outlet. Check for proper voltage. • Check fuse or reset circuit breaker. • Push any key to turn on the washer and press the Start/Pause key to run the washer.
  • Page 56 5.SVC Information 5-1. Troubleshooting Problem What To Do • Make sure inlet hose connections are not leaking. Check for rubber gasket damage due to over tightening. • Check standpipe for leak. Wrap a dry rag around the standpipe opening. If rag becomes wet, leak is fault of home plumbing.
  • Page 57 5.SVC Information 5-1. Troubleshooting Problem What To Do • Start normal cycle with an empty machine and allow a fill to check tumble. • Perform Quick Spin Test. (Before test, make sure that the tumbler is empty.) • Check for loose connections at Machine Control Board, Pressure Switch, Motor, Tach Harness and Motor Control.
  • Page 58 5.SVC Information 5-1. Troubleshooting Problem What To Do • Make sure to close the door completely. • Check for water left inside the washer. If so, go to “Will Not Drain”. • Perform Quick Test Mode or Quick Spin Test. Does the washer spin? (Before the test, empty the unit inside.) If it doesn’t tumble after the above, change PCB.
  • Page 59 5.SVC Information 5-1. Troubleshooting Problem What To Do • Perform Quick Test Mode. Check all of Water Valves visually. (Pre Wash Valve, Cold Water Valve, Bleach Water Valve, Softener dispenses using Cold & Bleach Water Valve, and Hot Water Valve.) •...
  • Page 60 5.SVC Information 5-1. Troubleshooting Problem What To Do • Go to “Will Not Drain” and “Will Not Spin” and check the draining. • Check PCB and Drain Pump for any loose wire connection. • Perform Quick Test Mode or Board Output Test to drain. •...
  • Page 61 5.SVC Information 5-1. Troubleshooting Problem What To Do • Unbalance due to not enough load. Put additional load. • Due to excessive suds by using general detergent. Use HE (High-Efficiency) or reduce its quantity. Wet Clothes • Low Spin Speed or Drain Only was selected. •...
  • Page 62 5.SVC Information 5-1. Troubleshooting Problem What To Do • Door is not aligned or closed properly. • Perform Quick Test Mode. Check Door Lock. Check the output voltage of Door Lock Coil.If it reads 120V, change Door Lock Switch, and if not, change PCB. Will Not Lock (Refer to PCB Connector Check.) •...
  • Page 63 5.SVC Information 5-1. Troubleshooting Problem What To Do • Check if the door is being pushed out, which may keep it from unlocking. • Door locks itself when the water level is too high. Opening door will result in water draining from door opening. •...
  • Page 64 5.SVC Information 5-1. Troubleshooting Problem What To Do • Option and Function buttons respond differently according to each cycle. • Child Lock is being activated. To exit, hold down Soil Level Key and Signal Key No Key Operation simultaneously until it sends out a beeping sound. •...
  • Page 65 5.SVC Information 5-1. Troubleshooting Problem What To Do • Check for any kink on the drain hose. If any, straight it out. • Check for any restriction in the drain hose. • Close the door and press the Start/Pause Button. For safety reasons, the washer does not tumble or spin with the door open.
  • Page 66 5.SVC Information 5-1. Troubleshooting Problem What To Do • Check if both of the water taps are fully open. • Make sure the domestic water heater is set to deliver water lower than 120°F (49°C) hot water at the tap. Also check water heater capacity and recovery rate. •...
  • Page 67 5.SVC Information 5-1. Troubleshooting Problem What To Do • Check if the washer is leveled and the lock nuts are tightened up on the bottom plate. • Check if all of the shipping bolts and spacers are removed from the back panel. Noisy and/or Vibration/Walking •...
  • Page 68 5.SVC Information 5-1. Troubleshooting Problem What To Do Rubber Feet Leaving Marks • Use a pencil eraser to remove mark. • Walk washer into location, do not drag. on Floor...
  • Page 69 5.SVC Information 5-1. Troubleshooting Problem What To Do • Small amount of water in bottom of additive cups is normal. • Remove and wash Dispenser Tray, removable Cup, and Rinse Cap. Additive Cups Full of Water • Level washer.
  • Page 70 5.SVC Information 5-1. Troubleshooting Problem What To Do • Option and Function buttons respond differently according to each cycle. • Child Lock feature has been selected. To disable feature press and hold Temp and Spin simultaneously until a beep is heard. Buttons do not Respond •...
  • Page 71: Reference Information

    5.Reference Information 5-2. PCB Connector Check ① ⑥ ① ② ③ ④ ① ① ④ ② ① ③ ③ ①...
  • Page 72 5.Reference Information 5-2. PCB Connector Check Hal l Sensor Check Heat er Rel ay Check Check Vol t age at Pi n #4 and #3 of CN8 Check Vol t age at Pi n #1 of CN2 and Pi n #1 of RY2 Test er Check = DC0.
  • Page 73 5.Reference Information 5-3. Wiring Diagram WF210...
  • Page 74 5.Reference Information 5-3. Wiring Diagram WF220...
  • Page 75 5.Reference Information 5-4. Components Check Door Lock S/W Water Level Sensor Water Valve 1.Check the door switch 1.Check the water level sensor resistance. 1. Check the resistance for the frequency. 2.Check the resistance after the water supply valve. 2.Check it after the water level power is off.
  • Page 76 5.Reference Information 5-4. Components Check Drain Motor Drum Motor Plug out the connector and Resistance : Approximately 174Ω between the read resistances at any two of the three terminals terminals for the Water Supply Valve. on Motor : Should be 15 Ω...
  • Page 77 5.Reference Information 5-5. Schematic Diagram (Main PCB)
  • Page 78 5.Reference Information 5-5. Schematic Diagram (Sub PCB)
  • Page 79 5.Reference Information 5-6. Q & A Q. How long does it take for the door to A. It takes approximately 2-3 seconds for the door to unlock. unlock? A. When “End” is displayed, the Power button should be pressed or door should be opened before selecting Q.
  • Page 80 5.Reference Information 5-6. Q & A A. Power button may have been accidentally bumped or pushed. Q. When I went back to my washer, it was Reset the cycle and start the washer. Make sure the unit is turned off. What happened? plugged into a live electrical outlet.
  • Page 81: Disassembly & Reassembly

    6.Disassembly & Reassembly Part Fi gur e Des cr i pt i on Disassembling Repairing the MOTOR...
  • Page 82 6.Disassembly & Reassembly Part Fi gur e Des cr i pt i on Disassembling Repairing the COVER-TOP & PANEL- CONTROL...
  • Page 83 6.Disassembly & Reassembly Part Fi gur e Des cr i pt i on Disassembling Repairing the COVER-TOP & PANEL- CONTROL...
  • Page 84 6.Disassembly & Reassembly Part Fi gur e Des cr i pt i on Disassembling Repairing the DOOR...
  • Page 85 6.Disassembly & Reassembly Part Fi gur e Des cr i pt i on Disassembling Repairing the FRAME-FRONT...
  • Page 86 6.Disassembly & Reassembly Part Fi gur e Des cr i pt i on Disassembling Repairing the FRAME-FRONT...
  • Page 87 6.Disassembly & Reassembly Part Fi gur e Des cr i pt i on Disassembling Repairing the VALVE...
  • Page 88 6.Disassembly & Reassembly Part Fi gur e Des cr i pt i on Disassembling Repairing the WATER LEVEL SENSOR...
  • Page 89 6.Disassembly & Reassembly Part Fi gur e Des cr i pt i on Disassembling Repairing the PUMP MOTOR...
  • Page 90 6.Disassembly & Reassembly Part Fi gur e Des cr i pt i on Disassembling Repairing the...
  • Page 91 6.Disassembly & Reassembly Part Fi gur e Des cr i pt i on Disassembling Repairing the...
  • Page 92 6.Disassembly & Reassembly Part Fi gur e Des cr i pt i on Disassembling Repairing the DRUM...
  • Page 93 THANK YOU...