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SERVICE
WASHING MACHINE (DRUM)
WASHING MACHINE
DRUM TYPE
Basic Model :
WF45R6100AP/US
(WF6000R)
Model Name :
WF45R6100AP
WF45R6100AC
WF45R6300AW
WF45R6300AC
WF22R6270AV
WF22R6270AP
(WF6000R)
Model Code :
WF45R6100AP/US
WF45R6100AC/US
WF45R6300AW/US
WF45R6300AC/US
WF22R6270AC/AX
WF22R6270AP/AP
WF22R6270AP/CO
WF22R6270AW/AP
WF22R6270AW/AC
WF22R6270AWCXD
(WF6000R)
1. Safety Instructions
2. Features and Specification
3. Disassembly and Reassembly
4. Troubleshooting
WF45R6100AW
WF45R6300AP
WF45R6300AV
WF45T6000AW
WF22R6270AC
WF22R6270AW
WF45R6100AW/US
WF45R6300AP/US
WF45R6300AV/US
WF45T6000AW/A5
WF22R6270AC/CO
WF22R6270AP/AX
WF22R6270AV/AX
WF22R6270AW/AX
WF22R6270APCXD
WF20T6000AWCXD
Manual
C U STO M ER R EP AIR GU IDE
CONTENTS
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Summary of Contents for Samsung WF6000R
- Page 1 WASHING MACHINE DRUM TYPE Basic Model : WF45R6100AP/US (WF6000R) Model Name : WF45R6100AP WF45R6100AW WF45R6100AC WF45R6300AP WF45R6300AW WF45R6300AV WF45R6300AC WF45T6000AW WF22R6270AV WF22R6270AC WF22R6270AP WF22R6270AW (WF6000R) Model Code : WF45R6100AP/US WF45R6100AW/US WF45R6100AC/US WF45R6300AP/US WF45R6300AW/US WF45R6300AV/US WF45R6300AC/US WF45T6000AW/A5 WF22R6270AC/AX WF22R6270AC/CO WF22R6270AP/AP WF22R6270AP/AX...
- Page 2 This document can not be used without Samsung's authorization. CONTENTS 1. Safety instructions ................. . 1 1-1.
- Page 3 This document can not be used without Samsung's authorization. 1. SAFETY INSTRUCTIONS 1-1. SAFETY INSTRUCTIONS FOR SERVICE ENGINEERS ► Be sure to observe the following instructions to operate the product correctly and safely to prevent possible accidents and hazards while servicing. ► Two types of safety symbols, Warning and Caution, are used in the safety instructions. Hazards or unsafe practices that may result in severe personal injury or death. WARNING Hazards or unsafe practices that may result in minor personal injury or property damage.
- Page 4 This document can not be used without Samsung's authorization. CAUTION BEFORE SERVICING • Do not sprinkle water onto the washing machine directly when cleaning it. √ This may result in electric shock or fire, and may shorten the product lifetime. • Do not place any containers with water on the washing machine. √ If the water is spilled, it may result in electric shock or fire. This will also shorten the product lifetime. • Do not install the washing machine in a location exposed to snow or rain. √ This may result in electric shock or fire, and shorten the product lifetime. • Do not press a control button using a sharp tool or object. √ This may result in electric shock or damage to the product. CAUTION WHILE SERVICING • When wiring a harness, make sure to seal it completely so no liquid can enter. √ Make sure that they do not break when force is exerted. • Check if there is any residue that shows that liquid entered the electric parts or harnesses. √ If any liquid has entered into a part, replace it or completely remove any remaining moisture from it.
- Page 5 This document can not be used without Samsung's authorization. WARNING WHILE SERVICING • Check if the power plug and outlet are damaged, flattened, cut or otherwise degraded. √ If faulty, replace it immediately. Failing to do so may result in electric shock or fire. • Completely remove any dust or foreign material from the housing, wiring and connection parts. √ This will prevent a risk of fire due to tracking and electrical hazard. • When connecting wires, make sure to connect them using the relevant connectors and check that they are completely properly. √ If tape is used instead of the connectors, it may cause fire due to tracking. • Make sure to discharge the PBA power terminals before starting the service. √ Failing to do so may result in a high voltage electric shock. • When replacing the heater, make sure to fasten the nut after ensuring that it is inserted into the bracket-heater. √ If not inserted into the bracket-heater, it touches the drum and causes noise and electric leakage. WARNING AFTER SERVICING • Check the wiring. √ Ensure that no wire touches a rotating part or a sharpened part of the electrical harness.
- Page 6 This document can not be used without Samsung's authorization. CAUTION AFTER SERVICING • Check the assembled status of the parts. √ Now is a good time to inspect your work. Review all connections and wiring, including mounting hardware. • Check the insulation resistance. √ Disconnect the power cord from the power outlet and measure the insulation resistance between the power plug and the grounding wire of the washing machine. The value must be greater than 10MΩ when measured with a 500V DC Megger. • Check whether the washing machine is level the floor with respect to the original position of the washing machine prior to service. By doing this now will reduce for the need of customer dissatisfaction and redo call. √ Vibrations can shorten the lifetime of the product. 4 _ Safety Instructions...
- Page 7 This document can not be used without Samsung's authorization. 2. FEATURES AND SPECIFICATIONS 2-1. FEATURES Features Description Smart Control • Samsung’s innovative Smart Control technology enables you to control your washer through personal technologies such as smart phones. You don’t have to be on standby until the cycle ends. Smart Control allows you to monitor the washing process and let you know when the cycle is complete. Smart Care • Samsung’s Smart Care, an automatic error-monitoring system, detects and diagnoses problems at an early stage and provides a quick and easy solution through LCD navigation. With the innovative Smart Control technology, you can also be alerted when the problem occurs via your smart phones. Self Clean+ • Clean your drum with one button! This Pure Cycle is specially designed to remove (Tub Cleaning cycle) detergent residue and dirt buildup in the tub, diaphragm, and on the door glass without the need for special chemical detergents.
- Page 8 This document can not be used without Samsung's authorization. 2-2. SPECIFICATIONS Front loading washer Type WF45R6*00A* A. Overall height 38.7 in. (984 mm) B. Width 27 in. (686 mm) Dimension (inches / mm) C. Depth with door open 52.6 in. (1337 mm) D. Depth 30.2 in (767 mm) Water pressure (psi (kPa)) 20-116 (137-800) NET Weight (lb (kg)) 200 (91.0)
- Page 9 This document can not be used without Samsung's authorization. 2-3. COMPARING SPECIFICATIONS WITH EXISTING MODELS Project WF6300R WF6100R WF6000T WF45R6300AV WF22R6270AV WF45R6100AP WF45R6300AP WF22R6270AC Model Code WF45R6100AC WF45T6000AW/A5 WF45R6300AW WF22R6270AP WF45R6100AW WF45R6300AC WF22R6270AW Image Washer Black STSS / Platinum Platinum / Champagne Black STSS / Platinum Available Colors White...
- Page 10 This document can not be used without Samsung's authorization. Project WF6000R WF6000R WF22R6270APCXD (TBD) Model Code WF20T6000AWCXD (TBD) WF22R6270AWCXD (TBD) Image Washer Available Colors Platinum / White White Capacity (cu.ft / Net) Capacity (kg / Sales) PowerFoam™ AddWash™ Internal Heater Steam SuperSpeed Smart Control Y (Embedded) Smart Check Interior Drum Swirl+ Swirl + Self Clean +...
- Page 11 This document can not be used without Samsung's authorization. Project WF6000R WF6000R WF22R6270APCXD (TBD) Model Code WF20T6000AWCXD (TBD) WF22R6270AWCXD (TBD) Number of Options Pre Wash Pre Soak Extra Rinse Extra Spin Steam My Cycle(*Cycle Save) Delay End (24 hrs) Smart Control Self Clean+ SuperSpeed Smart Care Spin Only Sound - ('Alarm Off' from '19 models) Drum Light Dose per Wash Dose per Rinse...
- Page 12 This document can not be used without Samsung's authorization. Project WF6000R WF6000R WF22R6270APCXD (TBD) Model Code WF20T6000AWCXD (TBD) WF22R6270AWCXD (TBD) Number of Settings 5 times Level 5 (5 Times) Level 5 (5 Times) 4 times Level 4 Level 4 Rinse 3 times Level 3 Level 3 2 times Level 2 Level 2 1 time...
- Page 13 This document can not be used without Samsung's authorization. 2-4. OPTIONS SPECIFICATIONS Item Code Remarks USER : DC68-03665A MANUAL USER Default TECH : DC68-03672A CAP-FIXER DC67-00307A Default HOSE-HANGER DC62-10278A Default Note • Customer can purchase additional water supply and drain hoses from a service center. • The spanner(wrench), water supply and drain hoses are not supplied. Both the water supply and drain hoses are supplied during the installation. Features and Specifications _ 11...
- Page 14 This document can not be used without Samsung's authorization. 3. DISASSEMBLY AND REASSEMBLY 3-1. TOOLS FOR DISASSEMBLY AND REASSEMBLY Tool Type Remarks 10mm Heater (1) Socket Wrench with 6” 13mm Motor (1), Balance (5), 2 holes of each left and right of Extension the shock absorber 1 Pulley hole 19mm 10mm Replaceable for the box driver. Open End 13mm Since the bolt runs idle when the box driver is used, wrench use the box driver 17mm. 19mm...
- Page 15 This document can not be used without Samsung's authorization. 3-2. STANDARD DISASSEMBLY DRAWINGS ► This is a standard disassembly diagram and may differ from the actual product. Use this material as a reference when disassembling and reassembling the product. Part Figure Description 1. Remove the 4 screws holding the Back-Cover at the back of the washing machine and separate the Back- Cover pushing it downwards. (Assemble it by lifting it upwards) 2. After separating the Back-Cover, remove the M19 nut holding the Motor. To remove it, turn it counter-clockwise. As the Motor also rotates if the nut is turned slowly, torque it quickly and firmly in a single action. Do not remove the nut by inserting a screwdriver into the Motor, as this may result in a problem with the motor. 3. Remove the M19 nut and washer and then separate the Rotor. Since removing the rotor requires a lot of strength due to the magnetic force of the Rotor and it may come off Disassembling and...
- Page 16 This document can not be used without Samsung's authorization. Part Figure Description 1. Separate the Assy Thermistor and Guide Wire-T while pulling the Assy Thermistor. 2. Separate the Assy Thermistor and Assy Wire Harness while pressing the navel of the Housing. Disassembling and Repairing the 3. Pull the Assy Thermistor from Tub Back. Thermistor When disassembling Assy Thermistor, leave the rubber packing. CAUTION 1. When assembling Assy Thermistor, push to the end. If assembling like NG picture, water leakage possibility is high. 2. When assembling and disassembling Assy Thermistor , rubber Packing should be checked. If the gap existed between rubber packing and tub- back, water leakage possibility is high. 14 _ Removal and Reassembly...
- Page 17 This document can not be used without Samsung's authorization. Part Figure Description 1. Remove the 2 hexagon screws, which are at the back, fixing the COVER-TOP. 2. Disassemble the COVER-TOP by sliding it backwards. 3. Press the Separate button to separate the ASSY DRAWER. Separating the Cover- Top and Panel-Control (Check Sub-PCB) 4. Remove the 3 screws in Assy Housing Drawer, and disassemble Assy Housing Drawer by sliding it backwards. 5. After remove 4 screws in PANEL-CONTROL, Pull the PANEL-CONTROL towards and then lift it upwards to separate. 6. Carefully disconnect the wire connectors by hand. Removal and Reassembly _ 15...
- Page 18 This document can not be used without Samsung's authorization. Part Figure Description 7. Disassemble the ASSY KNOB-ENKODER by pulling it upwards. Knob-PCB can be separate from PANEL-CONTROL. Separating the Cover- Top and Panel-Control (Check Sub-PCB) 8. Disassemble the Cover Panel by hand Sub-PCB was assembled in Cover Panel. 16 _ Removal and Reassembly...
- Page 19 This document can not be used without Samsung's authorization. Part Figure Description 1. Remove the 2 screws holding the ASSY PCB-MAIN at the back of the washing machine. 2. Disassemble 4 Wires and hose from Cover PBA Separating the Main PCB 3. Separate the 3 Hooks by pushing it rightwards. 4. Separate the Hooks of Cover PBA. 5. Disconnect All Connectors on main PBA. Removal and Reassembly _ 17...
- Page 20 This document can not be used without Samsung's authorization. Part Figure Description 1. Remove the 2 hexagonal screw holding the hinge door. Disassembling Assy Door 2. Disassemble Assy Door by life to upside. 18 _ Removal and Reassembly...
- Page 21 This document can not be used without Samsung's authorization. Part Figure Description 1. Remove the 2 hexagon screws, which are at the back, fixing the COVER-TOP. 2. Disassemble the COVER-TOP by sliding it backwards. 3. Press the Separate button to separate the ASSY DRAWER. Disassembling the Frame Front (Check the Door Lock S/W) 4. Remove the 3 screws in Assy Housing Drawer, and disassemble Assy Housing Drawer by sliding it backwards. 5. After remove 4 screws in PANEL-CONTROL, Pull the PANEL-CONTROL towards and then lift it upwards to separate. 6. Open Cover Filter and disassemble Hose Drain from hook. Removal and Reassembly _ 19...
- Page 22 This document can not be used without Samsung's authorization. Part Figure Description 7. Disassemble Wire Diaphragm from Diaphragm. 8. Remove the 3 screw of Door Lock SW. Disassembling the Frame Front 9. Remove the 3 screw below of Frame Front. (Check the Door Lock S/W) 10. Remove the 4 screw upside of Frame Front. 11. P ress the UPPER-PLATE slightly with the screwdriver to separate the FRAME-FRONT. 20 _ Removal and Reassembly...
- Page 23 This document can not be used without Samsung's authorization. Part Figure Description 1. Remove the Assy Cover Top. 2. Disconnect the water supply valve wire connector. Disassembling and Repairing the Water 3. Remove the 4 screws holding the water supply valve. Supply Valve 4. Remove the hose connected to the valves. (Use the plier to remove the hose.) 1. Separate the wire connected the SENSOR-PRESSURE. 2. Adjust the plastic clip( of pressure sensor) between two nose of plier, then grip and pull the plastic clip with caution. (Use the long nose plier to push the hook). Disassembling and Repairing the Water Level Sensor 3. Remove the hose from the SENSOR-PRESSURE.
- Page 24 This document can not be used without Samsung's authorization. Part Figure Description 1. Remove the 2 screws holding the ASSY PUMP DRAIN. 2. Separate the Clamp of the hose connected to the PUMP and then pull the DRAIN-HOSE. 3. Separate the Clamp of the hose connected to the PUMP Disassembling the and then pull the HOSE-AIR. Pump Motor Part 4. Separate the Clamp of the hose connected to the PUMP and then pull the HOSE-DRAIN. 5. Separate the wire connected to the PUMP. • If the washing machine works, drain the water in the wash tub by selecting the Spin course. If the washing Removing the machine does not work, remove the laundry from the Remaining Water wash tub and scoop the remaining water out of the tub using a cup.
- Page 25 This document can not be used without Samsung's authorization. Part Figure Description 1. Remove the 2 screws fixing GUIDE-WIRE, 6 screws fixing FRAME-PLATE(U). 2. Remove the 6 bolts fixing WEIGHT BALANCER and then pull it towards with caution. Disassembling the Tub 3. Remove the 4 bolts fixing DAMPER to take ASSY TUB out. 4. Remove all wire and hose connected the ASSY-TUB. 5. Open the cap of SPRING-HANGER to take ASSY-TUB out. 6. Lift the ASSY-TUB with two people carefully with holding SPRING-HANGER. Removal and Reassembly _ 23...
- Page 26 This document can not be used without Samsung's authorization. Part Figure Description 7. Remove the M10 bolt from the middle of the TUB and Disassembling the Tub separate the TUB-FRONT and TUB-BACK. 1. Separate the ASSY DRUM from TUB, remove 6 M10 bolts from the upper ASSY DRUM, disassemble the ASSY FLANGE SHAFT. Disassembling the DRUM 2. Remove 3 screws from the outer sides and then remove the 3 DRUM-LIFTERS. 24 _ Removal and Reassembly...
- Page 27 This document can not be used without Samsung's authorization. Part Figure Description 1. Disassemble the Front-Frame. 2. Separate the connection wire. - Separate the Thermostat fixed at the bottom of the Tub. (Take precaution as there may be water remaining.) Make sure to separate the Thermostat first and then separate the Heater. If you fail to observe this order, it may result in a shock and be damaged. 3. Release the nut holding the Heater with an M10 tool and then separate the Heater. Do not completely release the nut. Pull the Heater forward after releasing the nut. If the Separating the Heater Heater is damaged, it may cause a problem. at the Bottom Front Therefore unfasten the nut using spanner or wrench manually without using pincers or tweezers. When you re-assembly the heater, make sure to install the Heater exactly onto the Bracket inside the Tub. If it is not properly installed, it may cause a fire. In addition,...
- Page 28 This document can not be used without Samsung's authorization. 4. TROUBLESHOOTING 4-1. ERROR MODES ► This is a washer integrated error mode. For detailed information, refer to the general repair scripts. Error Type For USA Causes Remarks - The part of the hose where the water level sensor is located is damaged (punctured).
- Page 29 This document can not be used without Samsung's authorization. Error Type For USA Causes Remarks - The signals between the sub and main PBAs are not sensed because of commuication error. - Check the connector connections between the sub and main PBAs carefully. → Check for incorrect or loose connections, etc. - Remove the sub PBA C/Panel and check for any faulty soldering. - The signals between The DR Module and main PBAs are not sensed because of commuication error. - Check The connector connections between The DR Module and main PBAs carefully. → Check for incorrect or loose connections, etc. - Remove The DR Module and Check for any faulty soldering. - The signals between The WIFI Module and main PBAs are not sensed because of commuication error. - Check The connector connections between The WIFI Module and Communication main PBAs carefully.
- Page 30 This document can not be used without Samsung's authorization. Error Type For USA Causes Remarks - Heater engagement fault. (out of place) - The air hose is out of place and water leakage occurs during the spin cycle. - The tub back at the safety bolts fixing part is broken. - Water leakage occurs at the front with foaming because of too much detergent. - Water leakage occurs because the connecting hose to the detergent drawer is connected incorrectly. Water Leakage Error - The drain pump filter cover is engaged incorrectly. - Water leakage occurs at the drain hose. - The duct condensing holding screws are worn. - The nozzle-diaphragm is engaged in the opposite direction or the rubber packaging is omitted.
- Page 31 This document can not be used without Samsung's authorization. 4-2. TEST MODES Mode How to enter Press Start/Pause Set the scheduled Standby Smart Install Smart Install for 7 seconds time to 17:00 Automatic Smart Install Press Start/pause While displaying “AS”. check mode Press Delay End While displaying “AS” delay end, Manual check Enter Smart Install mode Check devices in turn when pressing delay end. S/W version Press the first button on the left at the bottom Enter Smart Install While displaying “AS”. Check Press the first button on the right at the bottom while displaying “AS”, “Cr”. Tum jog dial along the direction for CW when displaying.
- Page 32 This document can not be used without Samsung's authorization. 4-3. CORRECTIVE ACTIONS FOR EACH ERROR CODE ► These are common troubleshooting procedures for each drum-type washer error mode. For detailed information, refer to the general repair scripts. Error Error Type Causes Corrective Actions Description of Photo Mode Check the water level sensor Check the water level sensor terminal connections and • Water level sensor frequency. contacts. fault - Check it after the water An error occurs if an incorrect •...
- Page 33 This document can not be used without Samsung's authorization. Error Error Type Causes Corrective Actions Description of Photo Mode Check resistance values DDC means add door is opened normally displayed when you Close the add door. press the door switch button. Check add door switch, Barrier, Lock module’s movement is operate normally. check Open • Main PCB fault detection switch and Barrier ‘s DOOR • Bending connector Lock pillars coming down while pressing in operation normally. Check door lock motor Main PBA door detection circuit is resistance. (1-2 pin 46.57±15Ω) fault or connector combination. Lock stroke check normal Replace or repair if faulty.
- Page 34 This document can not be used without Samsung's authorization. Error Error Type Causes Corrective Actions Description of Photo Mode If the water level sensor has a functional error, replace it. Check the hose connected to Check the hose. This error occurs • Water level sensor the water level sensor. if it is torn or has a hole. fault Overflow Error Check whether the • Freezing in the winter This error occurs if water is frozen hose is folded, cut, or season in the winter season. Use hair damaged. dryer to defrost hose. Consider relocating the unit to warmer location.
- Page 35 This Service Manual is a property of Samsung Electronics Co.,Ltd. Any unauthorized use of Manual can be punished under applicable © 2024 Samsung Electronics Co.,Ltd. All International and/or domestic law. rights reserved.
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