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Check your 4G signal strength
To get the most from your 4G Assure, it's
important to have a strong 4G signal.
Remember: you need a BT Business Smart Hub or
BT Business Hub 5 with its power on before you can
use your dongle. Your dongle won't work with a
different kind of router, even a different BT Hub.
Business Smart Hub
Business Hub 5
8
Welcome to BT Business Broadband
1
Make sure your dongle is plugged into the docking
station and the docking station is connected to your
Hub (see page 5).
2
Open a web browser – i.e. Chrome, Safari etc – and
type
http://btbusinesshub.home/resilience
into the
address bar to open Hub Manager.
3
If prompted, enter the Admin password – it's on the
settings card on the back of your Hub.
4
Check the mobile signal level. If it's weak (one bar or
below), try moving the dongle and docking station
to a new position to improve the signal strength.
It's best near a window.
Your signal will automatically update on the
Hub Manager.
Signal level:
What your dongle and Hub lights mean
Dongle light
What's happening
No light
The dongle isn't plugged into the
docking station or the Hub isn't on
Green light flashing
The dongle is ready
twice every two seconds
Blue light flashing once
The dongle is connecting to
every two seconds
the 4G network
Steady blue light
The dongle is connected to
the 4G network
Hub light
What's happening
Steady blue
Your dongle is connected to the
light
Hub and the Hub is working on
the broadband network
Flashing blue or
Your dongle is connected to the
steady purple
Hub and the Hub is working on
light
the 4G network
What to do
Make sure your Hub is on, then plug
the dongle into the docking station
Nothing – your dongle is
working normally
Give it a minute or two – if it
doesn't connect, see how to
check your signal on page 8
Nothing – your dongle is
working normally
What to do
Nothing – your dongle will kick in if
there's something wrong with your
broadband connection
Nothing – your Hub and dongle are
working normally
For more help, go to bt.com/business/4GAssurehelp
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