Maintenance / Repairs; Troubleshooting - Whale Easi-Slide Series Installation And Operating Instructions Manual

7. Maintenance / Repairs

For installation or serviceable parts advice, please contact Whale® Customer Support.
Whale recommends that you keep the o-rings lubricated for easy and secure connection
/removal of the plug to socket. Use a water-based lubricant such as silicone grease.
PLEASE NOTE: DO NOT USE VASELINE OR VEGETABLE OIL TO LUBRICATE O-RINGS.
Helpful Hints
• Make sure the lid clicks over the tab on top of the pump plug to hold it in place.
• Ensure that the power supply is adequate - low performance could result from a
weak battery or reduced voltage due to undersized wiring (wiring must be a minimum
1.5mm²).
• Ensure that the pump does not run for more than 15 minutes continuously.
• When replenishing the water supply, an air lock may occur in the pump. As a result,
the pump will run noisily and not deliver water. To remedy, unplug from the socket
while keeping the pump submerged to dislodge the air pocket in the pump. Shaking
the dual hose gently may also dislodge the air pocket in the pump. Alternatively, switch
off water pump at master switch, open a tap outlet and switch the pump on again at
the master switch.

8. Troubleshooting

Problem
Pump will not run
The pump cycles on/off
with all taps and shower
closed
Runs continuously and
does not stop after 30
seconds
Possible Solution
Check that at least one tap is open
Check the battery condition
Check the mains isolator (master) switch is on
Check the pump isolator switch is on
Check the contacts in the plug and socket are clean and
making contact
Check wiring connections
Check fuse (see fuse box)
Turn the pump isolator switch off and on again
Check for air or water leaks in taps and piping
Check that the non-return valve in socket is free from
grit by pushing a suitable blunt object, (e.g. a ballpoint
pen) into the socket nipple against the non-return valve
holding the valve open to dislodge trapped grit
Check within 1 year warranty. Contact retailer and
replace pump
Check all connections in pipework
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