Known Limitations - NComputing RX-HDX Installation And Configuration Manual

Note: If you've previously pointed your device at a NoTouch Management console you may need to
reset the device to factory defaults.
Once pointed to that specific XenMobile instance, the workspace hub sits in a queue waiting for an
admin to take ownership of the device. To do this you need to log into your instance of XenMobile and
follow the instructions on how to add and manage a workspace hub:
https://docs.citrix.com/en-us/xenmobile/xenmobile-service/whatsnew.html#par_anchortitle_1886380862
Note: During the Citrix Ready workspace hub preview, it is not possible to update the firmware or set up
the Citrix Casting features while the workspace hub is managed by XenMobile Service. XenMobile UEM
management is limited to creating a StoreFront connection today. There are updates planned to address
this.

Known Limitations

•
In this release, Web Interface stores do not support session roaming. As a result, do not select
the Add account type as Web Interface check box.
•
While screen casting, if you exit your Windows session on the Citrix Ready workspace hub by
clicking Sign out or Disconnect in Windows, it may take around 20 seconds for the session to exit
on the hub.
•
Dual-monitor display currently supports Citrix Deep Compression Encoder and Selective H.264
Encoder.
•
To use RTME, Use Hardware Rendering must be set to "Off." Note that the feature works only
on the primary screen, the window on the secondary screen is gray.
•
Wireless Mice - You may notice a lag when dragging the mouse if you are on a wireless mouse.
Please report this error in the Citrix workspace hub Discussions forum and the make/model of
the mouse if you get it.
•
Citrix Casting does not work when the mobile device is not connected to the same network as
the workspace hub.
•
The root CA certificate must be signed with SHA256. Citrix Receiver for Linux does not accept
SHA1-signed certificates.
•
Enlightened Data Transport (EDT) protocol is not supported with Citrix Ready workspace hub.
Citrix Ready workspace hub by NComputing (RX-HDX)
https://support.citrix.com/article/CTX200114
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