Troubleshooting And Information Codes; Troubleshooting - Samsung MS11K3000 Series User Manual

Troubleshooting and information codes

Troubleshooting

Check these solutions if you have a problem with your microwave:
The display and/or the oven is not working.
Make sure the plug is properly connected to a grounded outlet. If the wall outlet is
controlled by a wall switch, make sure the wall switch is turned on.
Remove the plug from the outlet, wait ten seconds, and plug it in again.
Reset the circuit breaker or replace any blown fuses.
Plug a different appliance into the outlet. If the other appliance doesn't work, call a
qualified electrician to repair the wall outlet. Plug the oven into a different outlet.
The display is working, but the power won't come on.
Make sure the door is closed securely.
Check if any packaging material or anything else is stuck in the door seal.
Check if the door is damaged.
Touch Cancel twice, and enter all the cooking instructions again.
The microwave turned off before the set time elapsed.
If there was a power outage, the time indicator will display: 88:88.
If no power outage occurred, remove the plug from the outlet, wait ten seconds,
and plug it in again. Reset the clock and any cooking instructions.
Reset the circuit breaker or replace any blown fuses.
Cooks food too slowly.
Make sure the oven has its own 20 amp circuit line. Operating another appliance
on the same circuit can cause a voltage drop. If necessary, move the oven to its
own circuit.
Has sparks or arcing.
Remove any metallic utensils, cookware, or metal ties. If using foil, use only narrow
strips and allow at least one inch between the foil and the interior oven walls.
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The turntable makes noise or becomes stuck.
Clean the turntable, roller ring, and oven floor.
Make sure the turntable and roller ring are positioned correctly.
Causes TV or radio interference.
This is similar to interference caused by other small appliances, such as hair
dryers. Move your microwave (or appliance) away from appliances, such as your
TV or radio.
Operating noise is too loud.
The MWO makes noise during operation. This is normal.
If you hear an abnormal sound continuously, please contact the Samsung Call
Center (1-800-726-7864).
Difficult to replace charcoal filter.
Please refer to the instructions for replacing the charcoal filter in the user's
manual.
Turntable rotates improperly.
Make sure you have not put too much food on the turntable.
If the food is too large or too heavy, the turntable may operate improperly.
Smoke and bad smell when initial operating.
This is a temporary condition caused by a new component heating for the
first time. The smoke and smell will disappear completely after 10 minutes of
operation. To remove the smell more quickly, put a Pyrex measuring cup with a
half cup of water mixed with 2 tablespoons of lemon juice into the microwave
oven, and then run the microwave on high for 1½ to 2 minutes.
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7/11/2018 11:24:19 AM