Troubleshooting & Testing Your Connections - Dell SonicWALL NSA 6600 Getting Started Manual

NSA_6600_GSG.book Page 16 Wednesday, April 3, 2013 4:52 PM
Troubleshooting & Testing Your
Connections
The following sections can be used to troubleshoot and test
your LAN and WAN connections.
Troubleshooting Your LAN Connection
If you cannot connect to the Dell SonicWALL NSA 6600 or the
Setup Wizard does not display, consider the following:
• Did you correctly enter the Dell SonicWALL NSA 6600
management IP address in your Web browser?
• Did you try restarting your management station while it is
connected to the Dell SonicWALL appliance?
• Are the Local Area Connection settings on your computer set
to use DHCP or set to a static IP address on the
192.168.168.x/24 subnet?
• Do you have the Ethernet cable connected to your computer
and to the X0 (LAN) port on your appliance?
• Is the connector clip on your network cable properly seated in
the port of the security appliance?
16 | Troubleshooting & Testing Your Connections
Testing Your WAN Connection
Use the following steps to test your WAN connection:
1. After you exit the Setup Wizard, the login page reappears.
Log back into the Dell SonicWALL management interface
and verify your IP and WAN connection.
2. Open a command prompt window on your computer and
enter the command: ping sonicwall.com
3. Open another Web browser and navigate to:
<http://www.sonicwall.com>.
If you can view the Dell SonicWALL home page, you have
configured your Dell SonicWALL NSA 6600 correctly.
If you cannot view the Dell SonicWALL home page, renew your
management station DHCP address.
If you still cannot view a Web page, try one of these solutions:
• Restart your management station to accept new network
settings from the DHCP server in the Dell SonicWALL
appliance.
• Restart your Internet router to communicate with the DHCP
client in the Dell SonicWALL appliance.
Note: WAN connectivity issues are unrelated to completion of
the MySonicWALL Registration process.