TROUBLESHOOTING
Before requesting service, please check the following.
The unit will not turn on.
Is the power cord plugged into the outlet?
●
A function does not work when the button is pressed.
Is there static electricity in the air?
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Sound is not produced.
Is the Mute function on?
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Is the volume set to minimum?
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The remote control does not work.
Are the batteries drained?
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Is the distance between the remote control and
●
main unit too far?
The TV SoundConnect (TV pairing) failed.
Does your TV support TV SoundConnect?
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Is your TV firmware the latest version?
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Does an error occur when connecting?
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Reset the TV MODE and connect again.
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Ú Connect the power plug to the outlet.
Ú Disconnect the power plug and connect it again.
Ú Press the Mute button to cancel the MUTE
function.
Ú Adjust the Volume.
Ú Replace with new batteries.
Ú Move closer to the unit.
Ú TV SoundConnect is supported by some
Samsung TVs released from 2012 on. Check your
TV to see if it supports TV SoundConnect.
Ú Update your TV with the latest firmware.
Ú Contact the Samsung Call Center.
Ú Press and hold the ► button for 5 seconds to
reset the TV SoundConnect connection.
HW-J250