Announcement Management; Call Management - Samsung IPX-S300B System Description

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9.3.3

Announcement Management

IPX-S300B's built-in sound source system can play voice announcements and system tones
when necessary.
Release Announcements
This service plays voice announcements when calls are not processed normally due to
errors, etc.
Select an announcement and click the Play button to have the selected announcement play
through the PC's sound device.
Service Announcements
Voice announcements can be played when using call processing services.
Select an announcement and click the Play button to have the selected announcement play
through the PC's sound device.
Music On Hold (MOH)
This Service manages the system tones for the music and tones played when calls are put
on hold or forwarded. You can also register different sound sources required for the site and
service them.
Select a MOH and click the Play button to have the selected MOH play through the PC's
sound device.
Language Settings
IPX-S300B supports announcements in multiple languages. However, due to the
complexity of settings to configure different conditions for different languages, only one
language is serviced at a time.
9.3.4

Call Management

IPX-S300B provides a feature for viewing the information of currently processed calls. It
also allows the administrator to terminate currently processed calls by different criteria
such as unusually long calls or illegitimate calls. IPX-S300B also provides the trace feature
which allows the administrator to trace calls or protocol messages.
Call Management
You can view the currently processed calls. Click the Search button to view the list of
currently processed calls.
You can filter the call list displayed by entering advanced conditions such as caller
numbers, called party numbers and call durations.
Select a call from the list and click the Delete button to terminate the selected call.
© SAMSUNG Electronics Co., Ltd.
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