1. Manuals
  2. Brands
  3. Ultratec Manuals
  4. IP Phone
  5. CapTel 840i
  6. How-to manual

Ultratec CapTel 840i How-To Manual

Hide thumbs Also See for CapTel 840i:
Table of Contents

Advertisement

Quick Links

Download this manual See also: Setup Manual
How-to Guide
CapTel
840i
®
305-018110 12/17

Advertisement

Table of Contents
loading

Related Manuals for Ultratec CapTel 840i

Summary of Contents for Ultratec CapTel 840i

  • Page 1 How-to Guide CapTel 840i ® 305-018110 12/17...
  • Page 2 Action Needed – Registration The Federal Communications Commission (FCC) requires that all CapTel 840i users register. As you set up your new phone, please follow the registration directions on the screen. The Captions feature cannot be activated until registration is complete. For directions, please see Registering Your CapTel phone on page 22.
  • Page 3 Congratulations on Choosing CapTel! Welcome to the Captioned Telephone – CapTel! With CapTel, you can see captions of everything people say over the phone, letting you enjoy calls with confi dence. Please take a moment to read this guide and learn: •...

  • Page 4: Table Of Contents

    Section 1: Getting Started ........5 What is in the box ............. 5 Overview of CapTel 840i phone ......... 6 Using a headset or neckloop (optional) ......11 Setting up your CapTel 840i ..........12 Registering your CapTel phone ........22 Getting help ..............
  • Page 5 Changing the network settings ........97 Removing saved networks ..........99 Setting the Time and Date ..........100 Using Call Waiting ............102 Dialing 911 with your CapTel 840i ......... 103 Updating your CapTel phone ......... 104 Problem Solving........... 105 Index ..............

  • Page 6: Overview - How Captel Works

    Service. An operator at the Captioning Service uses speech recognition technology to generate captions of everything your caller says, and sends the captions back to your CapTel 840i phone. You can enjoy conversations over the phone with the added help of written captions in case you miss anything.

  • Page 7: Section 1: Getting Started

    • Power Adapter – Guide and CapTel to plug into a How-to Guide wall outlet Important! Use only the power adapter that came in the box with your CapTel 840i Customer Service: 888-269-7477 GETTI N G S TA R TE D •...

  • Page 8: Overview Of Captel 840I Phone

    Overview of CapTel 840i Phone • GETT ING S TAR TE D Customer Service: 888-269-7477...
  • Page 9 1. Display Screen Shows captions, Caller ID, Answering Machine messages, Phone Book entries and more. 2. Information Bar Gives you instructions and helpful tips. 3. YES Button Allows you to select items that are highlighted in the Options list, and respond “Yes” to questions or commands on the display screen. 4.
  • Page 10 7. CUSTOMER SERVICE Button Our helpful customer service team is happy to help you set up and use your CapTel 840i telephone – we’re only a button push away. Pressing the CUST SERV button will automatically dial the CapTel help line. In an office, you may need to dial 9 first.
  • Page 11 12. TONE Button Allows you to adjust the sound settings of the call, letting you enhance LOW, MED, or HIGH frequency tones to find the range that you hear best. 13. CAPTIONS Button Whenever the red light is on around the CAPTIONS button, your calls will automatically be connected over the Internet to the free Captioning Service, and you will get captions during the call.
  • Page 12 Plug the telephone cord here (RJ11 jack). Phone cord can be for analog, VOIP, fiber optic, Digital Cable service, or analog with DSL service. CapTel 840i should not be used with a PBX system unless an analog port is available, otherwise it will cause damage to the phone or PBX system.

  • Page 13: Using A Headset Or Neckloop (Optional)

    CapTel 840i to maximize the audio quality or to enjoy your new phone hands-free. Simply plug the headset/assistive device into the appropriate 2.5 mm or 3.5 mm audio jack located on the right edge of the CapTel 840i phone. Open the protective cover to reach the jacks.

  • Page 14: Setting Up Your Captel 840I

    NOTE: The outlets for power, the phone line, and the Ethernet connection should all be located nearby, as each cord needs to plug into your CapTel 840i. If your Internet access is located in a different room than where you plan to use the CapTel 840i, a WiFi setup is recommended.
  • Page 15 Connect to your telephone service 1. Plug one end of the telephone cord into the telephone jack labeled “Line 1” located on the back (top) edge of the CapTel 840i. Use the telephone cord included with your new CapTel 840i phone.
  • Page 16 Select a Language You can set the CapTel 840i for either English or Spanish language. The CapTel menu options and conversation captions will appear in whichever language you select. 1. When the CapTel screen lights Please Select Language up, select which language you...
  • Page 17 For Wired Installations 1. Plug one end of the Ethernet cable into the jack labeled “Ethernet”. Located on the back (top) edge of the CapTel 840i. Be sure to use the Ethernet cable that came with your new CapTel 840i phone.
  • Page 18 Example 1: All of the connection outlets (telephone, Internet, and power) are available in the same room that you are planning to use the CapTel 840i. Example 2: If there is not an available Ethernet jack in your DSL or Cable Modem, you will need a router or switch that lets you connect more than one device to the Internet.
  • Page 19 For Wireless/WiFi Installations If you have a wireless (“WiFi”) network in your home or office, your CapTel phone can connect to the Internet using the WiFi network. You do not need to plug in an Ethernet cable. To set up your CapTel for WiFi use, you will need to know the name of your wireless network (also called the SSID) as well as any passwords that may be necessary to access the network.
  • Page 20 NOTE: If someone helped install the wireless network in your home or offi ce, it may be helpful to consult with them as you set up your CapTel phone. To set up your WiFi connection: 1. The display asks, Press SETUP - CONNECT TO INTERNET YES for WiFi Setup.
  • Page 21 4. If required, CapTel asks for the password to access your WiFi network. NOTE: Where to find your WiFi password? This is the same password you need to access the WiFi network from any computer or mobile device. The password (sometimes called a “pass phrase”...
  • Page 22 NOTE: Once your CapTel phone connects to the Internet, it automatically checks to make sure that you have the most current software version. If needed, your phone will automatically update its software over the Internet connection. Watch the display screen to follow the progress. Your CapTel phone may reboot as part of the update process.
  • Page 23 SET THE TIME AND DATE TIP: To change the time from AM to PM, make sure the AM/PM section is highlighted, then press the 2 key for “AM” and the 7 key 12:13 AM 10/15/2018 for “PM”. Use 2 for AM Use 7 for PM NOTE: When you enter the date setting, only the last two numbers in the year can...

  • Page 24: Registering Your Captel Phone

    Registering Your CapTel Phone The first time that you set up your CapTel 840i, you will be asked to register your phone and agree to the Terms & Conditions for using CapTel. Registration is required by the FCC before the Captions feature can be activated.
  • Page 25 3. Follow the directions on the *************** Registration Terms ****4 of 5*** display screen to review each I understand that the cost of captioning each internet protocol captioned telephone call is of the Terms & Conditions. funded through a federal program. Press the YES button to accept each statement.

  • Page 26: Getting Help

    Getting Help If you have any questions, comments, or concerns as you use your new CapTel 840i, we’re here to help. Use any of these ways to contact us: CUST SERV Button Pick up the handset and press the CUST SERV button to automatically speed dial directly to our helpful Customer Service team.

  • Page 27: Section 2: Making And Answering Calls

    Making and SECTION 2 Answering Calls This section explains how to place outgoing calls and how to answer incoming calls with your CapTel 840i. TOPICS: Dialing a Phone Number Directly Calling Using the Speed Dial Buttons Calling a Number in the Phone Book...

  • Page 28: Dialing A Phone Number Directly

    Dialing a Phone Number Directly 1. Lift the handset. 2. Make sure the CAPTIONS Dial a Number button is on (red light on). You or Press Speed Dial can turn captions on/off at any time during your call by pressing the CAPTIONS button. 3.

  • Page 29: Calling Using The Speed Dial Buttons

    Calling Using the Speed Dial Buttons NOTE: You must save telephone numbers in the Speed Dial buttons before they can be used to dial. Please see page 80 for directions. 1. Make sure the CAPTIONS button is on (red light on). Dial a Number or Press Speed Dial 2.

  • Page 30: Calling A Number In The Phone Book

    Calling a Number in the Phone Book NOTE: Phone numbers must already be saved in the Phone Book before you can use the Phone Book to dial. Please see page 73 for directions. 1. Make sure the CAPTIONS OPTIONS button is on (red light on). Dial from Phone Book Dial from Phone Book Answering Machine...

  • Page 31: Answering An Incoming Call

    Answering an Incoming Call 1. When your CapTel phone rings, the display will light up to alert you to an incoming call. NOTE: If you have Caller ID service, you will see the name and/or the phone number of the person calling. 2.

  • Page 32: Adjusting The Volume

    Adjusting the Volume You can increase the volume of the person’s voice coming through the handset, up to a 40 dB gain from min/max on captioned calls (when the CAPTIONS button is off, the maximum amplification is 18 dB gain). Watch the lights above the VOLUME bar to see what level the volume is set to.

  • Page 33: Adjusting The Sound - Tone

    Adjusting the Sound – TONE You can adjust the Tone setting to a frequency range that works best for your hearing level – to emphasize HIGH, MEDIUM, or LOW frequency sounds. The Tone setting can be adjusted during, before, or after a call. The setting will remain in effect until you change it again.

  • Page 34: Knowing What Sounds Are On The Line

    Knowing What Sounds Are on the Line The display screen tells you what sounds are occurring during your call with two visual indicators: the Signal meter and the Outgoing Volume meter. These meters only appear during captioned calls. The Signal Meter (CapTel CA# C1234) (Tones) This helpful meter lights up to indicate Ringing 1 2 3 (M) Hello this is...

  • Page 35: Section 3: Viewing Captions

    Viewing Captions SECTION 3 This section explains how to adjust and review conversation captions. TOPICS: Turning Captions On/Off During a Call Viewing Corrections Reviewing Captions During a Call Reviewing Captions After Hanging Up Saving Conversations Erasing All Conversations Changing the Caption Font Size Setting the Color of the Captions Setting how Captions Scroll Across the Display Screen...

  • Page 36: Turning Captions On/Off During A Call

    When the light is off, you will not receive captions. If you turn captions on in the middle of a call, there will be a brief delay as your CapTel 840i phone connects to the Captioning Service. Then, captions will begin. During this time, you may still talk/listen to the other party.

  • Page 37: Reviewing Captions During A Call

    Reviewing Captions During a Call While on a call, press the UP (CapTel CA# 1234) (F) Hi mom arrow button to scroll back how are you I am fine the weather is so nice outside and I am getting the through captions that appeared garden ready what have you been up earlier in the conversation.

  • Page 38: Reviewing Captions After Hanging Up

    Reviewing Captions After Hanging Up To review captions after your conversation is ended and the phone is hung up: 1. With the handset hung up, OPTIONS press the YES button to see the Dial from Phone Book Options menu. Answering Machine Call History 2.
  • Page 39 6. When you are done, press YES he grew another inch we can’t wait to Erase or press NO to exit. to see you this weekend does 9:00 work for you? I’ll bring that recipe I told you about okay sounds good see you then bye mom...

  • Page 40: Saving Conversations

    Saving Conversations You can set your CapTel phone to Save Conversations after the call has ended and the phone is hung up. This allows you to go back and review what was said after you’ve hung up. You can review up to 50 conversations (or 62,000 characters).
  • Page 41 5. After you’ve made your selection, SAVE CONVERSATIONS CURRENTLY ON press the YES button to accept Save Conversations On Save Conversations On or the NO button to exit out of Save Conversations Off Conversation Options. 6. Press the NO button repeatedly Press YES to accept or NO to exit to exit out of the menu system.

  • Page 42: Erasing All Conversations

    Erasing All Conversations You can erase all conversation captions stored in memory. To delete your saved conversations: 1. With the handset hung up, OPTIONS press the YES button to see the Dial from Phone Book Options menu. Answering Machine Call History 2.

  • Page 43: Changing The Caption Font Size

    NOTE: Changing the font size applies only to conversation captions. The font size and style for your CapTel 840i Options menu always remains the same. To change the caption font size: 1. With the handset hung up,...
  • Page 44 5. The display screen shows what SET CONVERSATION FONT SIZE the current font size setting is. Conversation Font is: 6. Press UP or DOWN arrow SMALL buttons to select the font size you want: SMALL, MEDIUM, LARGE or EXTRA LARGE. to select Conversation Fonts Press YES to accept Font or NO to exit 7.

  • Page 45: Setting The Color Of The Captions

    NOTE: Changing the font colors applies only to conversation captions. The font size and style for your CapTel 840i menu options always remains the same. To change the caption font or background colors: 1. With the handset hung up,...
  • Page 46 5. The display screen shows what SET CONVERSATION COLORS the current text color and Text Color: BLUE background color are set to, Background Color: WHITE with an pointing toward the Text Color setting. Press the YES button to select Text Color.

  • Page 47: Setting How Captions Scroll Across The Display Screen

    Setting How Captions Scroll Across the Display Screen You can control how the captions appear on your display screen: either appear ing word-by-word as each word is captioned or by scrolling line-by-line in a continuous movement. The default setting is word-by-word. To turn on scrolling: 1.
  • Page 48 5. Press the UP or DOWN arrow CONVERSATION SMOOTH SCROLL CURRENTLY OFF button to highlight Conversation Smooth Scroll On CONVERSATION SMOOTH Conversation Smooth Scroll Off Conversation Smooth Scroll Off SCROLL on or off. Conversation Smooth Scroll On rolls captions across the Press YES to accept or NO to exit display screen line-by-line in a continuous movement.

  • Page 49: Adjusting The Brightness Of The Display Screen

    Adjusting the Brightness of the Display Screen You can adjust the brightness of your CapTel 840i display screen to make it easier to read in well-lit or dimly-lit environments. NOTE: You need to adjust the brightness of the Display Screen before or after a call.
  • Page 50 5. The display screen shows what LCD BRIGHTNESS CURRENTLY MAXIMUM the current brightness level is Minimum set to: Minimum, Medium, or Medium Maximum Maximum Maximum. Use the UP and DOWN arrows to highlight the level of brightness you would like. Press the YES Press YES to accept or NO to exit button to select.

  • Page 51: Section 4: Call History

    NOTE: Call History requires Caller ID service from your phone company. If your phone service does not include Caller ID, you will not be able to view Call History with your CapTel 840i. About Caller ID If an incoming call is from someone whose information is already saved in your CapTel Phone Book, the Caller ID listing that appears on the display screen will show the name of the caller as it appears in your Phone Book.

  • Page 52: Using Call History To See Recent Calls

    Using Call History to See Recent Calls Your CapTel 840i phone keeps a list of the most recent incoming phone calls, including calls you may have missed. Your CapTel phone stores Call History information for up to 50 incoming phone calls.
  • Page 53 4. The CapTel display screen will show you a list of phone numbers of calls to your CapTel 840i, listing the most Press YES to Select Press NO to exit Options recent call fi rst and going CALL HISTORY (2 OF 3) back in chronological order.

  • Page 54: Adding A Call History Entry To The Phone Book

    4. The CapTel display screen will show you a list of phone numbers of calls to your CapTel 840i, listing the most Press YES to Select Press NO to exit Options recent call fi rst and going CALL HISTORY (2 OF 3) back in chronological order.
  • Page 55 7. The display shows different SELECT NUMBER FORMAT options for the telephone 555-2354 555-2354 number format to save. For 321-555-2354 1-321-555-2354 example, if the phone number is local, you do not need to save the area code with the phone number.

  • Page 56: Clearing All Caller Id Entries

    Clearing All Caller ID Entries You can delete individual Caller ID entries as you review them (see page 48) or you can erase all Caller ID listings at one time. To clear (delete) all Caller ID entries at one time: 1.

  • Page 57: Section 5: Using The Answering Machine

    Using the Using the SECTION 5 Answering Machine This section explains how to use the built-in Answering Machine to see messages that people leave for you. You can hear the voice recording and press the CAPTIONS button to read captions of the message. TOPICS: Turning Answering Machine On/Off Playing Your Answering Machine Messages...

  • Page 58: Turning Answering Machine On/Off

    Turning Answering Machine On/Off Your CapTel phone comes with a built-in answering machine that will answer calls and take messages for you when you are unavailable. The Answering Machine records the voice message and lets you play it back with captions. Up to 63 recordable messages can be saved, each message can be up to 2 minutes long.

  • Page 59: Playing Your Answering Machine Messages

    Playing your Answering Machine Messages You can listen to your Answering Machine messages over the CapTel handset, while at the same time reading captions of what the messages say. There are two ways to play your Answering Machine messages: Option 1: From CapTel Display Screen 1.
  • Page 60 Option 2: From the Options Menu OPTIONS Dial from Phone Book 1. With the handset hung up, Answering Machine Answering Machine press the YES button to see the Call History Options menu. Edit Phone Book Conversations 2. Press the DOWN arrow button Settings until Answering Machine is Press YES to select or press NO to exit Options...
  • Page 61 6. When you are finished listening so if you want to meet me to each message, you can: please go ahead and give me Press YES to erase the message; a call back and we will set something up alright I hope Press NO to replay the you can make it looking current message;...

  • Page 62: Clearing All Messages

    Clearing All Messages In addition to erasing messages one at a time as you play them, you can also erase all your saved Answering Machine messages at one time. To clear all your Answering Machine messages: 1. With the handset hung up, OPTIONS press the YES button to see the Dial from Phone Book...

  • Page 63: Recording A Personal Greeting Message

    Recording a Personal Greeting Message Before you begin making/receiving calls, you may want to record a personal greeting message for the CapTel 840i Answering Machine. If you do not want to record a personal greeting, the Answering Machine will use a pre-recorded greeting that says, “Hello.
  • Page 64 5. Lift the CapTel handset and RECORD NEW GREETING watch the display screen to know when to start speaking. Lift Handset to When you see the REC Record Greeting or Press NO to exit message, begin speaking into the handset to record your greeting message.

  • Page 65: Setting The Number Of Rings Before Answering

    Setting the Number of Rings Before Answering You can set the approximate number of times the CapTel will ring before the Answering Machine answers the call. The default setting is four (4) rings, but you can set it to be any number of rings between three and twenty (3–20). NOTE: The ring count may be slightly different in telephone systems that use “distinctive”...
  • Page 66 5. Use the UP or DOWN arrow NUMBER OF RINGS BEFORE ANSWERING: 4 buttons to select the number of rings, from 3 rings up to 20 rings. Press the YES button to select. 10 Rings 6. Press the NO button Press YES to accept or NO to exit repeatedly to exit.

  • Page 67: Making Incoming Messages Audible/Silent

    Making Incoming Messages Audible/Silent Just like with other Answering Machines, you can “screen” callers by having incoming messages played aloud on the CapTel phone for you to hear before you answer the call. While this is a convenient feature, there may be times when you do not want incoming messages to be played aloud, but instead taken silently for you to review at a later time.
  • Page 68 5. Press the UP or DOWN arrow INCOMING MESSAGES CURRENTLY MUTED button to highlight Incoming Incoming Messages Audible Messages Audible or Muted. Incoming Messages Muted Incoming Messages Muted Press the YES button to accept the setting you want. Press YES to accept or NO to exit Incoming Messages Audible: will play incoming messages aloud on the CapTel phone as the message is being taken for you...

  • Page 69: Remote Access To Answering Machine Messages

    Remote Access to Your Answering Machine Messages CapTel lets you call in to play your Answering Machine messages when you are away from your home or offi ce. This feature must be turned on and you must set a personal identifi cation number (PIN) for security before this feature will work.
  • Page 70 4. Press the DOWN arrow button ANSWERING MACHINE SETTINGS until Remote Access is Answer Ring Count highlighted. Press the YES Incoming Messages Remote Access Remote Access button to accept. 5. Press the UP arrow button to highlight Remote Access On. Press the YES button to accept.

  • Page 71: To Access Your Answering Machine Messages Remotely

    2. Once you hear/read the BEEP, enter your 4-digit PIN by pressing keys on the dial pad of the phone that you are using to call in. 3. Your CapTel 840i will start playing aloud any recorded messages (starting with the most recent one). If you are calling from a different CapTel phone, you will be able to see captions of the messages while they are played.

  • Page 72: Captioning External Answering Machine Messages

    Caption External Answering Machine Messages Your CapTel 840i can also show captions of messages that callers leave on your external voice answering machine. External answering machines are separate devices that you connect to your CapTel by a telephone line. To get captions of your external answering machine messages: 1.
  • Page 73 Your CapTel 840i will show you captions of the answering Press to Review the Conversation machine messages as they are played.

  • Page 74: Section 6: Using The Phone Book

    Using the SECTION 6 Phone Book This section explains how to save frequently-called phone numbers into your phone book for easy dialing. TOPICS: Adding a New Contact to your Phone Book Dialing a Phone Number from the Phone Book Editing an Existing Contact in the Phone Book Removing a Contact from your Phone Book •...

  • Page 75: Adding A New Contact To Your Phone Book

    Adding a New Contact to your Phone Book You can save 97 names and phone numbers in the CapTel 840i Phone Book. To add a new contact to the Phone Book: 1. With the handset hung up, OPTIONS press the YES button to see the Dial from Phone Book Options menu.
  • Page 76 Example: To enter the name “Mary”, press the 6 key for the letter “M”, the 2 key for the letter “a”, the 7 key three times for the letter “r”, then the 9 key three times for the letter “y”. You may need to wait for the cursor to change from | to _ when entering letters that are on the same number key.

  • Page 77: Dialing A Phone Number From The Phone Book

    Dialing a Phone Number from the Phone Book To quickly dial any phone number listed in your Phone Book: 1. With the handset hung up, OPTIONS press the YES button to see the Dial from Phone Book Dial from Phone Book Options menu.

  • Page 78: Editing An Existing Contact In The Phone Book

    Editing an Existing Contact in the Phone Book To make changes to an existing contact in the Phone Book: 1. With the handset hung up, OPTIONS press the YES button to see the Dial from Phone Book Options menu. Answering Machine Call History 2.
  • Page 79 6. To edit the name, use the EDIT PHONE BOOK DOWN arrow button as a backspace to erase letters. You Name: Mary at Home_ can enter new/different letters Number: 555-1234 using the dialing pad. Look for the letters listed on the number keys to know which Press YES to edit number or NO to exit for Shift,...

  • Page 80: Removing A Contact From Your Phone Book

    Removing a Contact from your Phone Book To remove a contact from your Phone Book: 1. With the handset hung up, OPTIONS press the YES button to see the Dial from Phone Book Options menu. Answering Machine Call History 2. Press the DOWN arrow button Edit Phone Book Edit Phone Book repeatedly until Edit Phone...

  • Page 81: Section 7: Using Speed Dial Buttons

    Using Speed SECTION 7 Dial Buttons This section tells you how to set up and use the three Speed Dial buttons on your CapTel phone. TOPICS: About the Speed Dial Buttons Saving Phone Numbers in the Speed Dial Buttons Editing Phone Numbers in the Speed Dial Buttons Dialing with the Speed Dial Buttons About the Speed Dial Buttons...

  • Page 82: Saving Phone Numbers In The Speed Dial Buttons

    Saving Phone Numbers in the Speed Dial Buttons 1. With the handset hung up, SPEED DIAL 3 press the SPEED DIAL button you want to program. Name: 2. Press the YES button to edit. Number: 3. Use the dialing pad to enter Press YES to edit or NO to exit the letters of the name of the person you wish to add.

  • Page 83: Editing Phone Numbers In The Speed Dial Buttons

    Editing Phone Numbers in the Speed Dial Buttons 1. Press the SPEED DIAL button you wish to edit. SPEED DIAL 1 2. Press the YES button to edit Name: Mary the name. Number: 555-1234 3. Use the DOWN arrow button to backspace/erase letters in Please lift handset to dial this number Press YES to edit or NO to exit...

  • Page 84: Dialing With The Speed Dial Buttons

    Dialing with the Speed Dial Buttons 1. Make sure the CAPTIONS SPEED DIAL 1 button is on (red light on). Name: Mary Cell Number: 789-3456 2. Press the SPEED DIAL key with the number that you want to call. Please lift handset to dial this number Press YES to edit or NO to exit 3.

  • Page 85: Section 8: Settings

    Knowing When the Phone Line is Already in Use Changing the Network Settings Removing Saved Networks Setting the Time and Date Using Call Waiting Dialing 911 with Your CapTel 840i Updating your CapTel Phone Customer Service: 888-269-7477 S E TT I N GS •...

  • Page 86: Setting The Captions Button To On/Off

    Setting the Captions Button to On/Off You can change the default setting of your CapTel 840i to always have the CAPTIONS button set to ON or to always have the CAPTIONS button set to OFF. Your CapTel 840i comes with the Captions button default set to ON.
  • Page 87 To change the Captions button setting: 1. With the handset hung up, OPTIONS press the YES button to see the Dial from Phone Book Options menu. Answering Machine Call History 2. Press the DOWN arrow button Edit Phone Book repeatedly to highlight Conversations Settings.

  • Page 88: Turning Spanish Captions On/Off

    Setting the captions to Spanish language also changes the Options menu to display in Spanish. NOTE: Spanish captioning is available for Spanish-to-Spanish conversations only. The CapTel 840i phone does not translate from English conversations to Spanish captions. To turn Spanish captions on: 1.
  • Page 89 5. Press the UP or DOWN arrow SPANISH CAPTIONS CURRENTLY OFF button to select Spanish Spanish Captions On Spanish Captions On Captions On or Spanish Spanish Captions Off Captions Off. 6. Press the YES button to accept. Press YES to accept or NO to exit PROGRAMACIÓN DE SUBTÍTULOS 7.

  • Page 90: Adjusting The Volume Of The Ringer

    Adjusting the Volume of the Ringer You can set the volume of the CapTel 840i ringer to the volume that you hear best: Choose from minimum volume (105 dB), medium volume (111 dB), maximum volume (117 dB), or Mute (turns Ringer off).

  • Page 91: Setting The Pitch Of The Ringer

    Setting the Pitch of the Ringer You can select the Ringer Pitch that helps you hear best, selecting from Low, Medium, or High frequency pitch. To set the Ringer pitch: 1. With the handset hung up, OPTIONS press the YES button to see the Dial from Phone Book Answering Machine Options menu.

  • Page 92: Turning Keypad Lights On/Off

    Turning Keypad Lights On/Off The CapTel 840i dialing keypad is lit to make it easier to see the number keys. The lights on the number keypad can be turned off in the CapTel Options menu. When Keypad Lights Timeout is selected, the lights on the number keypad go off automatically after approximately 60 seconds of non-use.
  • Page 93 4. Press the UP or DOWN arrow KEYPAD LIGHTS CURRENTLY TIMEOUT button to turn Keypad Lights Keypad Lights Always On Always On or Keypad Lights Keypad Lights Timeout Keypad Lights Timeout Timeout. NOTE: When Keypad Lights Timeout is selected, the dialing keypad lights will go off whenever the display is Press YES to accept or NO to exit blank (after approximately 60...

  • Page 94: Saving The Captions Volume

    Saving the Captions Volume The volume level automatically returns to a mid-range setting each time you hang up the CapTel phone. You can set the CapTel to remember and use your preferred volume level on every captioned call. The saved volume only applies when the CAPTIONS button is on.
  • Page 95 5. Use the UP or DOWN arrow CURRENTLY NOT SAVING CAPTIONS VOLUME buttons to highlight Save Save Captions Volume Captions Volume or Do Not Do Not Save Captions Volume Do Not Save Captions Volume Save Captions Volume. Press YES to select. Press YES to accept or NO to exit 6.

  • Page 96: Setting Your Captel Phone For Tone/Pulse Dialing

    Setting your CapTel Phone for Tone/Pulse Dialing The dialing mode of your CapTel 840i phone is set to Tone dialing. To set the dialing mode to Pulse dialing: 1. With the handset hung up, OPTIONS press the YES button to see the Dial from Phone Book Options menu.

  • Page 97: Knowing When The Phone Line Is Already In Use

    Knowing When the Phone Line is Already in Use When the Line in Use feature is on, the CapTel display lets you know when an extension phone, connected to the same telephone number, is being used. This is helpful in environments where there are multiple phones on the same telephone line, to alert you so that you do not accidentally pick up and dial when a different call is already in progress.
  • Page 98 5. Use the UP arrow button to LINE IN USE CURRENTLY ON highlight Line In Use Off. Line In Use Off Line In Use Off Press the YES button to select. Line in Use On 6. Press the NO button to exit out of the Options menu.

  • Page 99: Changing The Network Settings

    Changing the Network Settings If you are connected to the Internet using a WiFi network and if you want to move your CapTel 840i to a different location, you may need to change the network settings. 1. With the handset hung up,...
  • Page 100 The CapTel will go Leaving Network through the Network Setup process again to re-establish a connection over the Internet. See the CapTel 840i Setup Guide for details about re-setting up a network confi guration. Press YES to accept or NO to exit •...

  • Page 101: Removing Saved Networks

    Removing Saved Networks You can remove previously-saved WiFi networks from CapTel memory. To remove saved networks: 1. With the handset hung up, OPTIONS press the YES button to see the Dial from Phone Book Options menu. Answering Machine Call History 2.

  • Page 102: Setting The Time And Date

    Setting the Time and Date To set the time and date: 1. With the handset hung up, OPTIONS press the YES button to see the Dial from Phone Book Options menu. Answering Machine Call History 2. Press the DOWN arrow button Edit Phone Book repeatedly until Settings is Conversations...
  • Page 103 6. CapTel shows you the current SET THE TIME AND DATE time and date setting. Use the UP/DOWN arrow buttons to 12:13 AM move the blue highlight over 01/01/2018 the number that you want to Use 2 for AM Use 7 for PM change.

  • Page 104: Using Call Waiting

    Using Call Waiting You can use enhanced telephone features such as Call Waiting that you may have as part of your telephone service. With the CapTel 840i, you will see captions during your first conversation and during the second Call Waiting conversation as well.

  • Page 105: Dialing 911 With Your Captel 840I

    Dialing 911 with Your CapTel 840i With CapTel 840i, calls to 911 are handled exactly the same as if you called from any other phone connected to your telephone service, plus you get captions of the call directly from the CapTel Captioning Service. General instructions for dialing 911 are listed below.

  • Page 106: Updating Your Captel Phone

    Updating Your CapTel Phone Occasionally, changes are made to the CapTel 840i software. Your phone can check whether new software is available and then perform an update as needed over the Internet connection. NOTE: Software downloads are encrypted for maximum security.

  • Page 107: Problem Solving

    What does “No Network Connection” prompt on my screen mean? It means that the CapTel 840i is not able to send and receive data over the Internet. Check your connections again to confi rm that you are connected to Internet service, and that your Internet service is working properly.
  • Page 108 Nothing seems to be happening. • Press the CAPTIONS button off and then on again. • Hang up your CapTel 840i phone and try to place the call again. • If you are still experiencing the problem, unplug your CapTel 840i from the power adapter, wait 10 seconds, then plug the power back in again.
  • Page 109 I sometimes see a word in [brackets] in the middle of the captions. At times, the captioning service may correct word errors that occur in the captions. The corrected word appears in [brackets] to let you know a correction has been made. There may be a slight delay before the word error is corrected.

  • Page 110: Index

    ....38 turning on/off .......56 seeing captions of answering Assistive listening devices...11, 31 machine messages ......57 using with CapTel 840i ....11, 31 turning captions On/Off ....... 9, 26, 34 Audio jacks ........11 Conversations Buttons ...........6-9 erase conversations .......40...
  • Page 111 Flash button .......8, 102 Reviewing Calls ......35-39 Headsets, using with CapTel 840i ..11 Ringer adjusting pitch ......89 Internet adjusting volume ......88 connecting to the Internet ..15-20 turning off (mute) ......88 requirements ........12 using a router .......15 Scroll, captions on display ....45 using WiFi ........15-19...
  • Page 112 C A R E & M A I N T E N A N C E Cleaning Never use liquid or aerosol cleaners. Unplug the CapTel and wipe with a damp cloth. If necessary, use a small amount of mild soap such as dish washing soap on the cloth.
  • Page 113 The CapTel telephone does not have any user- serviceable parts. Modification or changes to the CapTel not expressly A plug and jack used to connect this equipment to the approved by Ultratec, Inc. can void your authority to premises wiring and telephone network must comply operate the equipment.
  • Page 114 Getting Help If you have any questions, comments, or concerns as you use your new CapTel 840i, we’re here to help. Use any of these ways to contact us: CUST SERV Button Pick up the handset and press the CUST SERV button to automatically speed dial directly to our helpful Customer Service team.

Table of Contents