Alcatel 5059Z Quick Start Manual page 37

• Avoid storing large amounts of data on your phone as this may affect
its performance.
• Update your phone's software via the Updates application. Or you
can touch Settings > System > About phone > System Updates
to update software.
• Reset your phone via Factory reset. You can touch Settings >
System > Reset options > Erase all data (Factory reset), and
then touch RESET PHONE.
and carry out the following checks:
My phone can't be switched on or is frozen
• Check the battery power level, charge for at least 20 minutes.
• If it still does not work, please reset the phone using the Power key
and the Volume up key.
My phone has not responded for several minutes
• Restart your phone by pressing and holding the Power key.
My phone turns off by itself
• Check that your screen is locked when you are not using your
phone, and make sure the Power key is not mis-contacted due to
unlocked screen.
• Check the battery charge level.
My phone can't charge properly
• Make sure that your battery is not completely discharged; if the
battery power is empty for a long time, it may take around 20 minutes
to display the battery charger indicator on the screen.
• Make sure charging is carried out under normal conditions (0°C (32°F)
to +50°C (122°F)).
• When abroad, check that the voltage input is compatible.
My phone can't connect to a network or "No service" is
displayed
• Try connecting in another location. Verify the network coverage with
your operator.
• Verify the network coverage with your service provider.
• Check with your service provider that your SIM card is valid.
• Try selecting the available network(s) manually.
• Try connecting at a later time if the network is overloaded.
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