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Revision History Date Revision Description Author D. Crossen / Dec 2017 Initial release S.Jacques WARNING – INFORMATION SUBJECT TO EXPORT CONTROL RESTRICTIONS WARNING – INFORMATION SUBJECT TO EXPORT CONTROL RESTRICTIONS This document contains technology controlled for export by the U.S. Department of This document contains technology controlled for export by the U.S.
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The information in this document is subject to change without notice. Thales® and any other Thales trademark or Thales service mark referred to or displayed in this document are trademarks or registered trademarks of Thales.
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Thales, or on Thales’s behalf, in the defense of any such claims or actions. SOFTWARE LICENSE The following terms govern U ser’s access and use of the Thales - supplied software (“Software”) contained on the Product or Accessories.
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Software and the Documentation. “Documentation” means any written information pertaining to the Software and made available by Thales with the Software in any manner. USER shall use the Software solely as embedded for operation o f this product. No other licenses are granted by implication, estoppel or otherwise.
Antenna Unit ..............................2-5 ............................2-5 ONTROLS AND NDICATORS Location of Controls – BDU ..........................2-5 Indicators - BDU ............................... 2-6 CHAPTER 3 THALES MANAGEMENT PORTAL ....... 3-1 ....................3-1 ETTING TO NOW THE HALES ANAGEMENT ORTAL Menu Components ............................3-3 Main Dashboard ...............................
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BDU 10-32VDC Connection Detail ........................7-6 CHAPTER 8 ACRONYMS / GLOSSARY ..........8-1 .............................. 8-1 CRONYMS LOSSARY CHAPTER 9 SPARE PARTS ..............9-1 SPARE PARTS ................................. 9-1 List of Figures 1-1: E ..........IGURE ARTH SHOWING RIDIUM SATELLITES IN SIX DEFINED ORBITAL PLANES 1-2: T .
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B 3-29: S ......................3-30 IGURE YSTEM ACKUP CREEN D 3-30: S ....................... 3-31 IGURE YSTEM SAGE CREEN RESET ..........................3-32 3-31: S IGURE YSTEM F 3-32: S ......................3-33 IGURE YSTEM IRMWARE CREEN S 3-33: D ....................
INTRODUCTION INTRODUCTION Thank you for your recent purchase of a Thales VesseLINK product. Powered by the Iridium global satellite network it’s the only system with truly pole-to-pole coverage for voice and data communications. This USER MANUAL will cover a basic overview and advanced options of the VesseLINK system.
Figure 1-2 shows a typical flow over the Iridium network of a call made from the VesseLINK system. A VesseLINK voice or data call is sent to the closest satellite overhead that has a high signal strength. The traffic is then routed through the satellite network until it lands at the Alaska Ground Station, and, is then routed over terrestrial networks to the Gateway in Arizona.
Figure 1-2: Typical Iridium network flow of a voice or data call. SAFETY The VesseLINK system should only be installed by a qualified professional installer of Maritime electronic systems. Improper installation could lead to system failure or could result in injury to personnel on board the vessel.
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ANTENNA RADIATION HAZARDS To comply with FCC Radio Frequency radiation exposure limits, the antenna must be installed at a minimum safe distance as shown below. WARNING During operation, the antenna radiates high power at microwave frequencies that can be harmful to individuals. While the unit is operating, personnel should maintain a minimum safe distance of 1.0 meters (3.3 ft.) from the antenna.
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FCC INFORMATION Changes or modifications not expressly approved by the manufacturer could void the user’s authority to operate the equipment. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
CHAPTER 2 SYSTEM OVERVIEW DESCRIPTION The VesseLINK system operates using Iridium Certus broadband services over a network of 66 satellites that cover 100% of the globe, including remote locations and the poles. The solution utilizes and essential voice, text and web this robust network service to provide highly reliable, mobile communications.
(i.e., cellular, Wi-Fi, etc.) for faster, lower cost transmission when connected Ruggedized tethered Thales IP Handset for system configuration, monitoring and voice calls (Future) Custom Thales softphone application for use on iOS and Android devices including the Thales IP handset 19” Rack or hull mounted installation ...
UK and Australian AC cords 19” rack mount tray Thales IP Handset with 6 foot coil cord Antenna Pole Mount kit A typical user setup that includes the standard kit items as well as a POTS phone, VoIP phones and a computer is shown in Figure 2-3.
Below Deck Unit (BDU) The BDU front has a main power switch, one RJ-14 jack for a POTS (Plain Old Telephone Service) Phone, three PoE (Power over Ethernet) RJ-45 connections for VoIP phones or Ethernet, and one WAN (Wide Area Network) connection. Figure 2-4: BDU (Front View) The BDU back panel (left to right) has a Wi-Fi antenna connector, SIM Card slot, GPIO connector, 10-32Volt DC input connector, 12Volt DC power input, antenna connector, and...
Antenna Unit The ADU is a standalone unit that connects to the BDU through a single coaxial cable. DC power, RF transmit and receive signals, control data and GPS data are communicated between the ADU and BDU using this single coaxial cable. Figure 2-6: Broadband Active Antenna (BAA) Unit CONTROLS AND INDICATORS Location of Controls –...
Indicators - BDU Figure 2-8: System, Satellite and Wi-Fi Status LED’s Table 2-1 BDU LED Status Indicator Description System Solid GREEN System functioning properly Flashing GREEN System busy (Booting up) Solid RED Fault (minor issue) Flashing RED Critical fault (major issue) Satellite Solid BLUE Connected and passing data (over satellite)
Iridium network. The Thales Management Portal is resident on the BDU and can be accessed and viewed on almost any smart device or computer including phones, tablets, laptops and desktop computers.
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BDU for the first time. When you first enter into the Thales Management Portal, menu items appear on the left side of the screen (see Figure 3-1). Each of these menu items is discussed in the following sections. A short description of each menu item is below.
Settings – Enables the Administrator to configure parameters/ settings for sending messages, using Wi-Fi, WAN, LAN, Satellite, data, and phone. System – Enables the Administrator to perform system backups, view data usage, reset the system, and view/update system firmware. ...
ICON Description LAN 1, 2, and 3 Status WAN Status Signal Strength System Status – The System Status icon provides a quick view of the state of the system. It mirrors the status of the System LED on the BDU. Selecting the System Status icon brings up the additional information in Figure 3-2.
Wi-Fi Status – The Wi-Fi Status icon provides a quick view of the Wi-Fi status. It mirrors the Wi-Fi LED on the BDU. Selecting the Wi-Fi Status icon displays the “Connected User Count” (number of users connected to the VesseLINK Wi-Fi) and allows an administrator to ENABLE / DISABLE the Wi-Fi connection. Changes will only take effect once SAVE CHANGES is selected.
Figure 3-5 Quick Link – LAN 1 Status (LAN 2 and LAN 3 similar) WAN Status – The WAN Status icon provides a quick view of the current connection status of the WAN port. The WAN Status icon will be highlighted in blue when an external WAN device is plugged into it.
Figure 3-7. From the Dashboard, you can see information relating to: Current Alerts Services Data Configuration Figure 3-7: Thales VesseLINK Dashboard - Main Screen Table 3-2: Thales VesseLINK Dashboard - Main Screen Section Value...
Section Value Description Connection Connected into the BDU and is connected to the internet Data Configuration Disable Data on ON / OFF Determines the default data operations state when Boot TODO the system is restarted Since the system default for “Satellite Data Sessions” is OFF, the “Disable Data on Boot”...
From the GPS page, the operator will have access to detailed GPS information as shown in Figure 3-9. Figure 3-9: Status GPS Screen The LAN page displays the connection status of the built-in Wi-Fi access point and the LAN ports as shown in Figure 3-10.
Phones The Phone page provides a list of the registered phones that are connected to the system, including the extension that was assigned as shown in Figure 3-11. Figure 3-11: Status PHONES Screen Services The Services page provides the status of Satellite and WAN networks, and the current data route as shown in Figure 3-12.
The SIM page (Figure 3-13) provides the status of SIM card and its Unique IMSI ID number. The max data rate shows the Certus service level that the SIM card is provisioned to. The “Voice Lines” section lists the three dedicated Iridium voice lines, what type they are and what their MSISDN is.
Alerts Selecting the ALERTS screen (Figure 3-14) will display a list of active Alerts from the system. These alerts may have been generated from a Power-On Self-Test (POST) or during normal operation of the system. The alerts indicate that something may be wrong with the system or network.
Calls Selecting the Calls menu item (Figure 3-15) provides the call logs for active and past calls. Figure 3-15: Call Log Screen Under CALL LOG MANAGEMENT, the operator can CLEAR the call log by selecting CLEAR LOG and then confirming by selecting YES, CLEAR LOG.. Figure 3-16: CLEAR Call Log Distress Selecting the Distress menu item allows for enabling and sending a distress email message.
Figure 3-17: DISTRESS (Disabled View) Figure 3-18: DISTRESS (Enabled View) Sending a DISTRESS MESSAGE: To send a DISTRESS MESSAGE, press SEND DISTRESS. A pop-up screen will appear asking you to confirm that you want the message to be sent. Select YES, SEND DISTRESS to send or NO CANCEL to abort the message.
WAN ADMIN: Password capability, FULL access to all data and settings remotely via WAN port or over the Iridium network* ADMIN: Password capability, FULL access through the Thales Management Portal via local LAN (or wireless) connection* *It’s always recommended that passwords be changed from defaults for added protection and security ...
Table 3-3 Settings General Settings Section Parameters Language Select either English, French, German, or Spanish. (English is the default setting) Time Zone Select the desired time zone setting from the drop down menu. (Universal is the default setting) Select User Name, Currently there are 3 choices (Admin, Change Password WAN_Admin, and WAN_User) ...
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Section Parameters Login Required Select either YES or NO (Default setting is YES) User Enter the user email address Password Enter the user name password Enter the recipient’s email address Recipient Message Enter the Distress message to be sent. Satellite The Satellite page, shown in Figure 3-22, allows configuration of the data service.
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Table 3-5: Settings Satellite Section Value Domain Whitelist & Black List Domain Blocking OFF / Blacklist / Whitelist (OFF is the default setting) Mode Blacklisting Enabling allows ALL websites EXCEPT those listed (very little restriction) Whitelisting Enabling blocks ALL websites EXCEPT those listed (the most restriction) Port Management Port Blocking...
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When WPA2 is selected as the security mode, a security key must be entered. It can be any length and any combination of characters, numbers, etc. Once enabled, any device accessing the VesseLINK Wi- Fi will have to enter the password.
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Section Value Wi-Fi Device Whitelist Device Whitelist Disabled / Enabled (Disabled is the default setting) This allows specific devices to access the system’s Wi-Fi. If Enabled, Whitelist only the devices entered in the Whitelist are allowed on the Wi-Fi network. This is done by entering the MAC address of the device (example: 01:23:45:67:89:ab).
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The LAN page, shown in Figure 3-24, allows POE to be enabled or disabled on the three LAN ports and DHCP to be enabled and configured or disabled. See Table 3-7 for more information on the information that is entered. ...
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Section Value DHCP Reservations Name Enter the name of the DHCP Reservation Duration Enter the length of time (in seconds) Enter the MAC address Address Enabled/Disabled Disabled / Enabled (Enabled is the default setting) The WAN page, shown in Figure 3-25, allows configuration of the WAN data service. The settings include configuring whitelists and blacklists for domains, configuring port blocking and port whitelists.
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Table 3-8: Settings Section Value Domain Whitelist & Black List Domain Blocking OFF / Blacklist / Whitelist (OFF is the default setting) Mode Blacklisting Enabling allows ALL websites EXCEPT those listed (very little restriction) Whitelisting Enabling blocks ALL websites EXCEPT those listed (the most restriction) Port Management Port Blocking...
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Phone The Phone Settings page, shown in Figure 3-20, allows configuration of phone extensions and mapping of those extensions to the outbound Iridium phone lines as well as which extension rings for each inbound Iridium line. Each extension can be mapped to one, two, three or none of the Iridium phone lines for outbound calls by checking the box next to the corresponding Line in the Outbound Lines column.
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Table 3-9: Settings Phone Section Value Extension Mapping 1-88888 Phone extensions are set up here and mapped to out bound Iridium phone lines. Extension numbers cannot begin with 0 or 9. 1001-1003 Default extensions that map to the three Iridium phone lines. The default has each extension mapping to all three outbound Iridium lines.
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The WAN port does not have Power of Ethernet (POE) capability, so any device plugged into the WAN port needs to provide its own power source. The BDU does not provide NOTE power. The automatic data routing feature does not apply to voice calls. All voice calls are routed through the Iridium satellite system 100% of the time.
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Location Services From the Location Services page, shown in Figure 3-28, Location Services are enabled and disabled and the settings are configured (when enabled). Thales offers ClearSIGHT as the preferred tracking service. This requires an account and service subscription. More information can be found at www.clrSight.com.
System The System menu item allows for backing up a configuration and restoring it, monitoring of system data usage (unofficial), performing a system reboot, restoring factory default settings, and provides information on the system firmware versions. Backup Refer to Figure 3-29. Before performing a firmware update, replace a BDU, cloning information for multiple systems or just as good practice periodically, the system configuration file should be backed up to prevent loss of custom configuration settings in the event that an issue should occur.
Data Usage Refer to Figure 3-30. Data usage is shown for information purposes only. If there is a data limit set, that is shown as well. The system data usage can be reset to restart the data count. Select RESET and then YES, RESET to confirm. This is an estimate of data used and does not accurately represent the billable data total.
Reset Refer to Figure 3-31. In the event the system is not responding correctly, a system reboot can be performed. Select REBOOT to restart the system. If there is a larger issue such as a corruption or if configuration settings have made the system non-operational, a Factory Reset can be performed.
Firmware Refer to Figure 3-32. The Firmware page displays the current firmware version numbers. These may be helpful if customer service is contacted to resolve an issue. Figure 3-32: System Firmware Screen For detailed instructions on updating Firmware on the BDU please reference chapter 5 of this manual.
Diagnostics Self-Test The Self-Test diagnostics page, users will be able to run a diagnostic test of the system and results will be available in the diagnostic logs page for debug. Figure 3-33: Diagnostics Self-Test Screen Refer to Figure 3-34. Select INITIATE TEST and then confirm by selecting YES, TEST to perform the self-diagnostics test.
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Satellite Modem The Satellite Modem diagnostics page provides information that will aide in the debugging of the system. The Satellite Modem page is divided into the following sections as shown in Figure 3-35: System Status Constellation Status Static Config ...
Diagnostics Logs Refer to Figure 3–36. The Diagnostics Logs provide the operator with the results of all recent diagnostic tests. This information can be used in debugging / troubleshooting the system. Figure 3-36: Diagnostics Logs Screen The “Most Recent Log Entries” only shows the last 100 log entries.
Help This Help page, shown in Figure 3-38, provides access to all manuals and links to customer support. This section includes: User Manual Installation Manual Quick Reference Guide Links to customer support Figure 3-38: Help Screen 3-39 User Manual PN 84469 Rev 1...
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(not two phones using the same phone line). VoIP or Thales IP Phone connection By default the BDU has (3) lines preconfigured for use with the Thales IP handsets. If using a VoIP phone, Thales recommends CISCO SPA504G and Grand Stream GXP2140 models for ease of use with VesseLINK.
Protocol: udp or tcp STEP 2: Know your VesseLINK It may be necessary to know details about your VesseLINK system when calling for help or service. IMEI is unique to each unit and can be found on the bottom plate of the BDU. This IMEI can also be found in the http://portal.thaleslink...
Be sure to engage the lock for the SIM Card Figure 4-3: Installing SIM Card and engaging the lock STEP 4: Power the VesseLINK unit. Press and release the power button on the BDU. NOTE: After the button is pressed and released, a few seconds pass before the power LED (left) starts flashing.
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Reference Figure 4-5. There are a couple options to login to the Management Portal. Option A: Via Wi-Fi. 1. Power on the VesseLINK BDU and let it boot up (may take a couple minutes) 2. On the wireless device, find and select THALESLINK as an available Wi-Fi access point.
(while powered on) in order to reset the system to factory settings. NOTE Figure 4-5: VesseLINK User Interface Login STEP 6: Place a phone call. 1. Lift the handset from the base and listen for a dial tone.
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STEP 7: Access the Internet. Once your device has successfully connected to the BDU, open the management portal http://portal.thaleslink to verify the satellite connection. Verify: • No active alerts (DASHBOARD or ALERTS page on the Management Portal) Satellites detected (go to STATUS SERVICE), signal strength bars (top right of •...
Iridium satellite network. For best results use an external high speed internet connection. It is possible to use the WAN port on the VesseLINK if an LTE modem is connected and the network is available. The firmware file will contain updates for both the BDU and the antenna if needed, so a single load automatically updates both.
Figure 5-1: System Firmware 5. Go to File Input and select the Browse button. 6. Navigate to location of downloaded file in (step 1.1 above) This file should have “FW revision.tgz” as the file extension 7. Select the “SELECT” button 8.
Figure 5-2: System Firmware Staging 10. Once staged the Firmware page will display “UPDATE STAGED” (At this point user will be able to see Current and New Versions side by side on the Firmware page) 11. Select “ RUN” User Manual PN 84469 Rev 1...
Figure 5-3: System Firmware Update Confirm 12. Once selected to run, the process to Update Firmware has begun and will take several minutes to complete. *DO NOT REMOVE POWER DURING THIS PHASE* 13. Once completed system will reboot, wait for all the Status LEDs to go Solid Green and/or Blue.
Check Wi-Fi antenna connection or use a remote Antenna (Optional) to extend the range. No or Weak WI-FI Signal Check Wi-Fi connection to correct VesseLINK SSID - default is “THALESLINK” If Wi-Fi is unresponsive, reboot the BDU and re-check.
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Check antenna for a clear view of the sky with no obstructions. VesseLINK is not obtaining a Relocate antenna if needed. satellite signal (Satellite LED ...
System Resets When VesseLINK is not responding or operating properly it may be necessary to rest the system. There are varying levels of system resets and are explained below: Power Cycle There are 3 ways to power cycle the system: ...
If neither of these work, then unplugging the system from the power source may be necessary. Note: Always wait at least 10 seconds for power inside the unit to dissipate before reconnecting the input power. Factory Reset As its name implies this restores the factory defaults (passwords will return to “admin”). This is particularly helpful when a system has been wrongly configured and starting over is the easiest option.
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Firmware Revert FIRMWARE REVERT should only be used when a system has a serious issue and all other troubleshooting tips have been tried. Call your Service Provider before doing a firmware revert to NOTE make sure all other troubleshooting steps have been exhausted. This restores the previous version FIRMWARE used on the system.
Alerts Table 6-2: ALERTS / Error Messages Alert Name Description Level Additional Information Corrective Action ANT_CABLE Cable loss excessive; check system Critical Cable loss may exceed the Check Antenna cable for system spec of 9 dB damage or loose connections. Replace if necessary.
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Alert Name Description Level Additional Information Corrective Action representative if problem persists. The power has failed “Initiated Built PWR_IBIT_FAILURE Fault Open In Self Test” View Logs for details. http://portal.thaleslink and review Self-Test logs. Contact representative. SIM_MISSING SIM card not detected Fault SIM Card is physically Replace SIM card...
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Polarization RHCP Gain 9.5 dBi Beam Width 31° typical per beam MissionLINK coverage 8° to 90 elevation VesseLINK coverage provides useful link margin up to roll = 20° Power Main Power AC Input Voltage 100-240 VAC (AC Brick) Frequency 50/60 Hz...
2. Radio Gateway advanced users can connect Land Mobile Radio I/O to send and receive voice calls over the VesseLINK system. This feature is for advanced users familiar with Land Mobile Radio systems and requires custom cable connections between GPIO and Radio NOT offered by TDSI.
Contact your service provider or Thales Customer Service for help in setting up of this advanced user feature. 4. User defined GPIO Reserved for future use. Contact your service provider or Thales Customer Service for help in setting up of this advanced user feature.
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Table 7-2 GPIO Connector Pin Definition Pin No Name Description GND1 Ground Audio_In + Radio Gateway functionality, differential (+) Hi-Z Audio Input from external Radio Audio_Out + Radio Gateway functionality, Differential (+) Low-Z Audio Output to external radio (mic input) RadioCOR Radio Gateway functionality, Radio initiated voice into terminal (optional)
CHAPTER 8 ACRONYMS / GLOSSARY ACRONYMS / GLOSSARY Table 8-1 List of Acronyms Acronym Description Above Deck Unit Antenna Broadband Active Antenna Broadband Application Electronics Broadband Core Transceiver Below Deck Unit Terminal Unit Built In Test DTMF Dual Tone Multi-Frequency Enhanced Broadband ETSI European Telecommunications Standards Institute...
Acronym Description Terminal Unit User Datagram Protocol UL/DL Uplink/Downlink VLAN Virtual Local Area Network VOIP Voice of Internet Protocol Wide Area Network WI-FI Wireless Network Wi-Fi Protected Access 2 – Pre-Shared Key WPA2-PSK Table 8-2 List of Definitions Acronym Description Broadband Active The antenna and supporting electronics that interface an Antenna...
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Acronym Description LMC 350 Certus Product defined in this PDS Land Mobile Management Management Portal: A web page served from the Portal Terminal Unit that brings together the diverse status and configuration information of the LMC 350 in one place. Mobile Originated Calls originating from the terminal (LMC 350) Mobile Terminated...
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The following list of equipment can be purchased as a kit or separately, depending on your requirements and/or needs. Table 9-1 List of Equipment IRIDIUM System Part Number Description VF350BM VesseLINK Kit VF350BM VF700BV VesseLINK Kit VF700BV Accessories Accessories Part Number Description ...
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IRIDIUM System Part Number Description 855024-020 DC Power Cable (20 ft) 10-32V 855026-010 Ethernet Cable, 10ft, CAT-5 855033-164 BDU to ADU RF Coaxial Cable 50m (164 ft) 85728-001 Wi-Fi Antenna 85736-001 Stainless Steel Antenna Mount Plate ...
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