SPR Therapeutics, Inc. SPRINT extensa Patient Instructions For Use page 32

Appendix B: Troubleshooting
Problem
Stimulation will not turn
on
Buttons are not working
Stimulation sensation
changes
Note that minor changes
in sensation with posture
are common. Increase
or decrease the stimulus
intensity if desired.
Pulse Generator not
working correctly
Screen shows "Internal
Error"
Screen shows "Wireless
Error"
32 | SPRINT PNS System – Patient Instruction for Use [L0092-MAN-000, Rev F]
Possible Causes Actions to be Taken
Mounting Pad not well Ensure Mounting Pad is secured to
skin OR see troubleshooting section
adhered to skin
"Mounting Pad is not sticking to
skin"
Issue with the MicroLead Call your provider
Connector or MicroLead
Rechargeable battery is Replace and recharge the Battery
too low
See troubleshooting section "Screen
Lead Connect Error
shows Lead Connect Error"
Lock Switch is on Move switch to unlocked (up)
position
Mounting Pad in Reposition Mounting Pad
different place than
usual
Mounting Pad not See troubleshooting section
"Mounting Pad is not sticking to
sticking to skin well
skin"
MicroLead has moved Call your provider
Pulse Generator issue If the Hand-Held Remote displays
"Internal Error", "Wireless Error",
"Lead Connect Error", "Recharge
Battery", or "Replace Remote
Battery" see the corresponding
troubleshooting section
Try removing and replacing the
Rechargeable Battery; turn
stimulation back on and resume use
If problems persist, call your provider
Pulse Generator issue Try removing and replacing the
Rechargeable Battery; Turn
stimulation back on and resume use
If problems persist, call your provider
Hand-Held Remote out Ensure Hand-Held Remote is within
arm's length of the Pulse Generator;
of range
Move lock switch down and up to
retry connection