Troubleshooting - Delkin Devices eFilm Reader-11 CompactFlash Instructions Manual

Troubleshooting

This is a basic "common" troubleshooting list. If your problem isn't solved by those listed, Please
visit our web site http://www.delkin.com
as well as the latest software drivers. Or see the back page for contacting Tech Support.
SYMPTOM
The "Removable Disk" icon
does not appear in the "My
Computer" window.
There is a yellow exclamation
point next the Reader-11 in
Device Manager (located
under Memory Technology
Drivers).
The reader doesn't appear to
be powered.
I've just received the dreaded
Windows "Blue Screen"
for FAQs and current information on compatibility issues
CAUSE
The reader was not connected
properly.
The card isn't inserted fully.
This OS version does not
support USB.
The driver software may not
have been properly installed
Loose or improper cable
connections.
Insufficient power from the
computer.
The card has been removed
while a file is still open on the
card.
The card was removed during
a read/write operation
SOLUTION
Check all the cable
connections.
Remove and reinsert the card.
Upgrade to a newer OS
version.
Choose Driver Update, using
the Specify Location option to
select the eFilm Reader-11
folder on the installation CD.
Check all cable connections
and power cords.
Connect the reader directly
into the computer's USB
socket.
Recover if possible. But more
than likely you'll need to
restart Windows.
Wait 5 to 10 seconds after any
activity before removing the
card, or better yet, move data
to the hard disk before
manipulating it.
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