Arlo Ultra User Manual
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Arlo Ultra User Manual

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Arlo Ultra
Wire-Free Camera User Manual

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Summary of Contents for Arlo Ultra

  • Page 1 Arlo Ultra Wire-Free Camera User Manual...

  • Page 2: Table Of Contents

    Meet Your Arlo SmartHub .....................7 Get Started Connect your SmartHub to the Internet ..............8 SmartHub LED ........................8 Use the Arlo app for installation and setup ..............9 Insert the battery into your camera ................9 Tips for optimal WiFi performance ................10 Magnetic mount ......................11 Install a screw mount ....................12...
  • Page 3 Image Quality Features High Dynamic Range (HDR) ..................28 Local 4K streaming and recording ................28 HEVC 4K playback supported devices ..............29 Start 4K streaming ......................29 Auto Zoom and Tracking .....................31 Modes, Rules, and Alerts Modes ..........................33 Select a mode .......................34 Rules ..........................34 Change motion sensitivity ...................34 Automatically stop recording when motion stops...........35 Control whether the spotlight turns on when motion is detected at night...
  • Page 4 Can’t see video streams in a browser ................56 WiFi signal interference ....................57 Not receiving push notifications .................57 Verify that the Arlo SmartHub is online ..............59 The SmartHub is offline ....................59 Reset the Arlo SmartHub to factory settings .............61 Rechargeable Battery Safety...

  • Page 5: Get To Know Arlo Ultra

    Arlo account in the cloud. Get the Arlo app Download the Arlo app. The Arlo app lets you create an Arlo account in the cloud and set up and manage all your Arlo devices. If you already use the Arlo app, make sure that you’re using the latest version.

  • Page 6: Meet Your Arlo Ultra Camera

    Your Arlo Ultra consists of two parts, the housing and the camera with a battery compartment. Arlo Ultra camera features • 4K & HDR. See a crystal clear picture in every detail through Arlo Ultra’s new high performance lenses. • Enhanced night vision. See what’s lurking with color night vision allowing you to see video in color rather than traditional black and white.

  • Page 7: Meet Your Arlo Smarthub

    SmartHub also helps to regulate WiFi traffic, improves battery life, and comes with local storage (microSD cards are sold separately). The Arlo SmartHub is compatible with Arlo Ultra and all previous Arlo wire-free cameras. SmartHub features: •...

  • Page 8: Get Started

    2. Get Started Connect your SmartHub to the Internet The Arlo SmartHub connects to your home network and allows you to view your camera streams from anywhere. 1. Connect the SmartHub to your router with an Ethernet cable. 2. Connect the AC adapter to the SmartHub and plug it in.

  • Page 9: Use The Arlo App For Installation And Setup

    3. Add each Arlo Ultra camera and pair it with the Arlo SmartHub. Once you set up your Arlo account, you can access it by using the Arlo app on a smartphone or tablet, or from a computer using a web browser. If you’re using a computer, enter https://my.arlo.com/#/login...

  • Page 10: Tips For Optimal Wifi Performance

    Tips for optimal WiFi performance Place your Arlo Ultra camera in a location with a good WiFi signal to the SmartHub. The distance between WiFi devices can affect the WiFi signal: •...

  • Page 11: Magnetic Mount

    Use the plastic stopper to help guide how far to screw into the wall or ceiling. 2. If you’re using Arlo Ultra connected to a charging cable, wrap the excess charging cable around the back side of the mount. Get Started...

  • Page 12: Install A Screw Mount

    Install a screw mount Some Arlo Ultra kits include a screw mount. Screw mounts are also sold separately. 1. Place the outdoor mount and secure it with screws. If you’re mounting the camera on drywall, use the drywall anchors we provide.

  • Page 13: Find A Good Spot To Detect Motion

    • Place your camera so that side-to-side traffic crosses its field of view. Arlo’s motion sensor is most sensitive to side-to-side motion that’s 5 to 20 feet (1.5 to 6 meters) from the camera.

  • Page 14: Arlo Ultra's Field Of View

    4. Tap Device Utilities > Camera Positioning. The camera starts streaming video. The signal strength bar indicates the WiFi signal that your Ultra camera is receiving at its current location. Test motion detection You can use the motion detection test to find the right motion sensitivity setting for each camera.

  • Page 15: Arm Your Camera To Detect Motion

    You control when your camera detects motion and the rules it uses to record and alert you by selecting a mode. The Arlo app comes with four modes, Armed, Disarmed, Schedule, and Geofending. You can customize each mode and you can also create custom modes.

  • Page 16: Arlo Ultra Basics

    3. Arlo Ultra Basics When you open the Arlo app, the Devices page displays your camera feeds. Tap to turn the camera siren on and off. Camera feed This camera is armed to Number of new recordings detect sound and motion.

  • Page 17: View Your Camera Feeds

    3. To stop viewing and listening to the live feed, tap the Stop icon Local live 4K streaming You can live stream in 4K from Arlo Ultra if you use the Arlo app on a mobile device that is on the same local network as the Arlo SmartHub. If you enable 4K live streaming in your Arlo Ultra video settings, 4K live video streams when you tap Play on the camera stream in the Arlo app.

  • Page 18: Look Back Video

    1080p video resolution. When Smart Zoom is activated, your Arlo Ultra camera can zoom in on an object and track its movement when it detects motion in its field of view. Smart Zoom requires an Arlo Smart plan and you must turn it on for each camera.

  • Page 19: Record Clips From Live Video

    The Ultra camera includes microphones that allow you to talk and listen. The two microphones in the Arlo Ultra camera create Beamforming for spatial filtering of sound. This lets Arlo Ultra hone-in on sound from a particular area or subject. The microphones also enable noise-cancelling and wind noise reduction. For information...

  • Page 20: Turn The Camera Spotlight On And Off

    Arlo Ultra Camera Turn the camera spotlight on and off Your Arlo Ultra camera spotlight can be used at night for better video quality. You can turn the spotlight on and off. When your camera is armed and detects motion at night, the spotlighton turns on.

  • Page 21: Motion Detection Activity Zones

    Arlo Ultra Camera Change the camera order 1. Open the Arlo app. 2. Tap Settings. 3. Under SYSTEM, tap Device Order. 4. If you are using a smartphone or tablet, tap Edit at the top of the page. A list icon displays.
  • Page 22 If you’re using a web browser, click > next to the zone name. 10. Tap Save. Change an activity zone 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Select the camera. 4. Under VIDEO, tap Activity Zones.

  • Page 23: Cloud Recordings

    On an Android device, slide the motion detection zone to the left. Cloud recordings Arlo Ultra cameras record when they are in an armed mode and they detect motion or sound. Your Arlo recordings are sent to your Arlo account in the cloud for storage in your library.

  • Page 24: Download Recordings

    Arlo Ultra Camera Use the filter You can use the filter to find and view recordings based on criteria that you select. 1. Open the Arlo app. 2. Tap Library. 3. Tap Filter in the upper left corner of the page.
  • Page 25 3. Tap a recording. 4. Tap Share. 5. Share the file. Donate recordings for research You can donate video or snapshot files to Arlo to use for research and development of Arlo products. 1. Open the Arlo app. 2. Tap Library.

  • Page 26: Charge Your Camera Battery

    You can leave the camera housing in place so the camera position stays the same. 1. Release the Arlo Ultra camera from the camera housing. Press the button on the charging port underneath the Arlo Ultra camera. The camera clicks as it disengages from the camera housing.
  • Page 27 4. Align the battery and insert it into the battery compartment. The battery only inserts one way. The LED on the Arlo Ultra camera blinks blue. 5. Insert the camera into the camera housing until it clicks into place. To do this, place your thumbs on either side of the lens and push on both sides of the camera.

  • Page 28: Image Quality Features

    47. Local 4K streaming and recording 4K means you can see more details in every image, even when zoomed in. Arlo Ultra outputs 3840 x 2160 resolution at a 16 x 9 aspect ratio. Arlo Ultra streams 4K while providing the following: •...

  • Page 29: Hevc 4K Playback Supported Devices

    HEVC 4K playback supported devices High Efficiency Video Coding (HEVC) is a video compression standard that enables you to download and stream 4K videos with ease. To use HEVC on the Arlo app, you must use a supported device and meet the minimum requirements.
  • Page 30 Arlo Ultra Camera • You subscribed to the Arlo Premier Video add-on service to store motion recordings in 4K quality to the Arlo Cloud to access wherever you have a mobile date connection. Turn local live streaming off and on 1.

  • Page 31: Auto Zoom And Tracking

    When Auto Zoom and Tracking is active and you’re viewing a live stream recording, you can zoom into any point of the recording. Arlo Ultra uses its advanced image sensor to enhance the image quality of the zoomed-in area.
  • Page 32 3. Pinch and drag to zoom in to any area you would like to see enhanced. 4. Let go after you have zoomed in. An indicator on the live feed shows that Arlo is enhancing the image. Image Quality Features...

  • Page 33: Modes, Rules, And Alerts

    5. Modes, Rules, and Alerts Modes and rules let you tell your Arlo system what to do in different situations. For example, you can set your Arlo system to record a video when it detects motion and send you an email alert.

  • Page 34: Select A Mode

    The mode that you selected turns on immediately. The mode stays active until you change it. Rules Each mode uses one or more rules to control your Arlo system. You can set these options. • Trigger device. The trigger device is the camera that detects motion or sound. You can adjust the motion and sound sensitivity to minimize false alarms.

  • Page 35: Automatically Stop Recording When Motion Stops

    Armed mode or another mode that uses a rule for detecting motion. When the spotlight turns on at night, it allows your Arlo Ultra camera to record video in color. You can also turn the spotlight on and off from the camera feed. (See...

  • Page 36: Change Audio Sensitivity

    Arlo can push notifications to your smartphone, send you email alerts, or do both. To receive Arlo notifications on your phone, you must install the Arlo app on your phone. If you log out of the Arlo app on your smartphone or mobile device, you will Note: stop receiving push notifications.

  • Page 37: Schedule Your Camera Rules

    You can set a schedule to arm and disarm cameras automatically. Schedules recur weekly. For example, the schedule for Tuesday is repeated every Tuesday as long as the schedule is turned on. Arlo is preconfigured with this schedule: • Monday through Friday, 8:00 a.m. to 5:00 p.m. All motion sensors are on.

  • Page 38: Set Up Geofencing

    Arlo Ultra Camera Set up geofencing Geofencing is a virtual fence around a location called a zone. You can use Arlo geofencing to arm, disarm, or resume schedule modes when your mobile device is in zone or out of zone. To set up geofencing, you must use your mobile device and allow the Arlo app to use your location.

  • Page 39: Geofencing With Multiple Mobile Devices

    • (Required when your friend wants to participate in geofencing) Your friend is logged in to the Arlo app on his or her mobile device and the GPS or location service is enabled on your friend’s mobile device.

  • Page 40: Custom Modes

    Set up geofencing on page Custom modes You can add modes in addition to the modes that come with Arlo and give the new modes custom names, such as Vacation.You can create one rule for each mode. You can create multiple rules within the same mode so that each camera performs different actions and sends different alerts.
  • Page 41 10. Select an action device and tap Next. This is the Arlo device that performs an action when the trigger device detects motion or sound. You can select the same Arlo device you’re using as a trigger or a different Arlo device.

  • Page 42: Change Your Settings

    6. Change Your Settings Change your password and user name Once you set up your Arlo account, you can access it by using the Arlo app on a smartphone or tablet, or from a computer using a web browser. If you’re using a computer, enter https://my.arlo.com/#/login...
  • Page 43 Selecting Allow Access Rights allows this friend to change your account and camera settings. 8. Tap Send Invite. An email message is sent inviting your friend to create an Arlo account. This friend’s name is displayed with the status Pending. When the friend accepts your invitation, the status changes to Accepted.

  • Page 44: Change The Time Zone

    Selecting Allow Access Rights allows this friend to change your account and camera settings. 7. Tap Done. Delete a friend 1. Open the Arlo app. 2. Tap Settings. 3. Under ACCOUNT, tap Grant Access. 4. Select the friend, and tap Edit 5.
  • Page 45 Arlo Ultra Camera Change the camera name 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Tap the camera. 4. Tap Edit next to the camera name. 5. Enter a new name that reminds you of the camera’s location, such as Garage or Front Door.
  • Page 46 You can set the video resolution as Best Video, Optimized, or Best Battery Life. Using the Best Battery Life setting reduces the WiFi bandwidth that is required. 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Tap the camera.

  • Page 47: Customize The Camera Spotlight Settings

    Speaker Volume slider. Customize the camera spotlight settings Your Arlo Ultra camera spotlight is set to automatically turn on when your camera detects motion at night. The spotlight improves video quality and allows your camera to record color video at night.
  • Page 48 Arlo Ultra Camera You can also control whether the spotlight comes on automatically when your Arlo Ultra camera detects motion at night. 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Tap the camera. 4. Tap Video Settings > Low Light Settings.

  • Page 49: View Device Information

    Arlo Ultra Camera 4. Tap Flicker Adjustment. 5. Tap a setting. Restart the SmartHub 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Tap the SmartHub. 4. Scroll down and tap Restart. View device information You can view the firmware version, hardware version, and the serial number 1.

  • Page 50: Use Sd Card Storage

    Internet, recordings continue to be saved on the microSD card. If you have an active live stream connection between an Arlo Ultra camera and a SmartHub, then you can record to a microSD card. Your Arlo app notifies you if the SD card is low on storage space or is full.

  • Page 51: View The Sd Card Status

    The Arlo app also notifies you if this occurs. View available SD card storage The Arlo app notifies you if the SD card is getting full, but you can also view the available storage. 1. Open the Arlo app.

  • Page 52: Change The Sd Card Overwrite Setting

    Change the SD card overwrite setting By default, if the SD card fills up, the oldest Arlo recording is erased to make room for new recordings. Files on the SD card that are not in the Arlo folder are not deleted to make room for Arlo recordings.

  • Page 53: View Videos On A Microsd Card

    Arlo SD card recording is disabled until you insert another SD card. View videos on a microSD card To view Arlo videos saved on a microSD card, you must remove the microSD card from your SmartHub and use a microSD card reader.

  • Page 54: Faqs And Troubleshooting

    Is Arlo Ultra backward compatible with my existing Arlo System? No, the Arlo Ultra camera is not backwards compatible with older generation Arlo base stations. At this time, you cannot sync an Arlo Ultra camera with a base station other than the Arlo SmartHub.

  • Page 55: Battery Faqs

    Why does one Arlo camera battery drain faster than another Arlo camera battery? Your Arlo camera is flexible and you can use it in a wide range of environments. Your environment might include elements that affect battery life. In some cases your Arlo Ultra camera may use more battery life than others: •...

  • Page 56: Activity Zones And Cvr Aren't Working

    If your camera isn’t plugged in, you can’t set up CVR or use activity zones. Can’t see video streams in a browser The Arlo web client uses the Adobe Flash plug-in to display your camera streams in a browser. Make sure that your browser isn’t blocking the plug-in and that you’re using the latest version of Adobe Flash.

  • Page 57: Wifi Signal Interference

    A low battery can cause the camera to stream intermittently. Not receiving push notifications You must be logged in to the Arlo app to receive Arlo alerts on your smartphone or mobile device. Arlo registers your device for push notification when you log in. If you used the logout option instead of simply exiting the app, you must log back in to the app.
  • Page 58 If you said no to push notifications at installation When you install the Arlo app for the first time, to receive alerts, you must select Allow when asked if you want Arlo to send you push notifications. For iOS apps, after you respond to this alert, it isn’t presented again unless the device is restored to factory...

  • Page 59: Verify That The Arlo Smarthub Is Online

    • If the LED is amber, the SmartHub isn’t connected to the Internet. If you are not at the same location as your Arlo SmartHub, log in to your Arlo account: • If you can review the video feed from each of your cameras, your SmartHub is connected to the Internet.
  • Page 60 • SmartHub serial number • User name (email address used to register your Arlo account) • Internet service provider (ISP) name • Internet connection type (DSL, cable, and so on) and speed (Arlo requires at least 1 Mbps upstream) • Internet router model •...

  • Page 61: Reset The Arlo Smarthub To Factory Settings

    2. To add the SmartHub and set it up, wait for the LEDs to light solid blue and then open the Arlo app. 3. Tap New to Arlo?. 4. Follow the setup instructions. If your Arlo cameras were paired to the SmartHub, you might need to pair the cameras to the SmartHub again. FAQs and Troubleshooting User Manual...

  • Page 62: Rechargeable Battery Safety

    • ALWAYS keep all batteries away from children. • ALWAYS follow local waste and recycling laws when throwing away used batteries. • ALWAYS use an Arlo Ultra power adapter or an Arlo Dual Charging Station (sold separately) to charge Arlo Ultra rechargeable batteries.
  • Page 63 © Arlo Technologies, Inc. Arlo, Arlo logo, and Every Angle Covered are trademarks of Arlo Technologies, Inc. App Store is a service mark of Apple Inc. Google Play and the Google Play logo are trademarks of Google LLC. Amazon and all related logos are trademarks of Amazon.com, Inc.

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