Related Manuals for Cayan Genius Smart P2PE
Summary of Contents for Cayan Genius Smart P2PE
- Page 1 Genius Smart P2PE™ P2PE Instruction Manual Public Doc no: CO-PUB-0101 Version 1.5 – 15 November 2018 Error! No text of specified style in document.
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Page 2: Copyright Notice
Copyright notice Copyright © 2018 Cayan LLC. All rights reserved. No part of this publication may be reproduced, copied, manipulated, altered, or transmitted in any form or by any means, electronic or mechanical, including, without limitation, by photocopy, imaging, or recording, without the express prior written consent in each case of the copyright owner. -
Page 3: Table Of Contents
Contents Copyright notice ............................. 2 Contents ................................3 P2PE Solution Information and Solution Provider Contact Details ..........4 Approved POI Devices, Applications/Software, and the Merchant Inventory ......5 POI Device Installation Instructions ....................8 POI Device Transit ..........................21 POI Device Tamper Monitoring and Skimming Prevention ............22 Device Encryption Issues ........................ -
Page 4: P2Pe Solution Information And Solution Provider Contact Details
1. P2PE Solution Information and Solution Provider Contact Details 1.1 P2PE Solution Information Solution name: Genius Smart P2PE Solution reference number per PCI SSC 2017.01037.001 website: 1.2 Solution Provider Contact Information Company name: Cayan LLC Company address: 1 Federal Street... -
Page 5: Approved Poi Devices, Applications/Software, And The Merchant Inventory
MX925: P177-50x-xx-xxx Hardware version #(s): Firmware version #(s): Vault: 12.x.x, AppM: 6.x.x, SRED: 4.x.x, OP: 7.x.x PCI PTS Approval #(s): 4-10177 P2PE Instruction Manual for PCI P2PE v2.0 Version 1.5 – 15th November 2018 © 2018 Cayan LLC Page 5... - Page 6 Verifone MX915 P177- Hardware Genius 40x-xx-xxx version: 4.x version MX925 P177- Vault: 12.x.x, 5.2.*.* 50x-xx-xxx AppM: 6.x.x, SRED: 4.x.x, OP: 7.x.x P2PE Instruction Manual for PCI P2PE v2.0 Version 1.5 – 15th November 2018 Page 6 © 2018 Cayan LLC...
- Page 7 Any variances in inventory, including missing or substituted POI devices, must be reported to Cayan via the contact information in Section 1.2. Sample inventory table below is for illustrative purposes only. The actual inventory should be captured and maintained by the merchant in an external document.
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Page 8: Poi Device Installation Instructions
3.1 Installation and connection instructions Getting started To use Genius Smart P2PE, you can either purchase new devices from us or we can remotely inject keys into your existing devices. To use existing devices, they must be versions three or version four of Verifone’s hardware and be listed as PCI approved PTS devices. - Page 9 New devices Before you install your Genius device, please complete the following tasks: • Locate your MerchantWARE credentials. These were sent in an email from Cayan, which contains the words “MerchantWARE Credentials” in the subject line. • Check that your Internet connection is functioning correctly, and that there is an available network port on your router/switch.
- Page 10 3. Attach the utility cable connector as shown and slide the metal plate back into place. 4. Insert the communications module into the Genius device. P2PE Instruction Manual for PCI P2PE v2.0 Version 1.5 – 15th November 2018 Page 10 © 2018 Cayan LLC...
- Page 11 2. Connect the AC adapter to the +12V connection on the utility cable and plug the adapter into a power socket. P2PE Instruction Manual for PCI P2PE v2.0 Version 1.5 – 15th November 2018 © 2018 Cayan LLC Page 11...
- Page 12 4. Confirm that the IP Address field is populated. Take a note of the address for use with your POS System. P2PE Instruction Manual for PCI P2PE v2.0 Version 1.5 – 15th November 2018 Page 12 © 2018 Cayan LLC...
- Page 13 1. Find your MerchantWARE credentials. 2. Consult with your POS provider for help with configuring your POS system with the Genius device. P2PE Instruction Manual for PCI P2PE v2.0 Version 1.5 – 15th November 2018 © 2018 Cayan LLC Page 13...
- Page 14 Cancel the transaction on your POS and start processing live sales. • If the test transaction is unsuccessful, please call our Support Team at (1) ( 888) 249-3220 . P2PE Instruction Manual for PCI P2PE v2.0 Version 1.5 – 15th November 2018 Page 14 © 2018 Cayan LLC...
- Page 15 3. Use the keypad to type the password 9416557, and press Enter. 4. Tap Network, then tap Configure. 5. Select Static. P2PE Instruction Manual for PCI P2PE v2.0 Version 1.5 – 15th November 2018 © 2018 Cayan LLC Page 15...
- Page 16 Physically secure POI devices in your possession, including devices: Awaiting deployment Undergoing repair or otherwise not in use Waiting transport between sites/locations P2PE Instruction Manual for PCI P2PE v2.0 Version 1.5 – 15th November 2018 Page 16 © 2018 Cayan LLC...
- Page 17 We do not repair deployed devices; therefore, you should not grant access to any person that claims to be repair personnel. P2PE Instruction Manual for PCI P2PE v2.0 Version 1.5 – 15th November 2018 © 2018 Cayan LLC Page 17...
- Page 18 2. Align the holes on the stand with the holes on the base and use the machine screws to attach the stand to the base. P2PE Instruction Manual for PCI P2PE v2.0 Version 1.5 – 15th November 2018 Page 18 © 2018 Cayan LLC...
- Page 19 2. Align the holes on the stand with the holes on the base and use the machine screws to attach the stand to the base. P2PE Instruction Manual for PCI P2PE v2.0 Version 1.5 – 15th November 2018 © 2018 Cayan LLC Page 19...
- Page 20 2. Press the terminal firmly onto the stand and slide it down until you hear a click. 3. Use the Allen wrench to secure the terminal to the stand with the set screw. P2PE Instruction Manual for PCI P2PE v2.0 Version 1.5 – 15th November 2018 Page 20 © 2018 Cayan LLC...
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Page 21: Poi Device Transit
We ship devices from one of two secure facilities: POS Portal, 1627 Main Ave, Sacramento, CA 95838 • • POS Portal, 1920 Watterson Trail # A, Louisville, KY 40299 P2PE Instruction Manual for PCI P2PE v2.0 Version 1.5 – 15th November 2018 © 2018 Cayan LLC Page 21... -
Page 22: Poi Device Tamper Monitoring And Skimming Prevention
The serial number of the Genius device is located on the back of the device. • The corresponding serial number is printed in the rightmost column of the packing slip. P2PE Instruction Manual for PCI P2PE v2.0 Version 1.5 – 15th November 2018 Page 22 © 2018 Cayan LLC... - Page 23 If you notice anything suspicious, do not use the device, and immediately report your suspicions to our Support Team at (1) ( 888) 249-3220 . P2PE Instruction Manual for PCI P2PE v2.0 Version 1.5 – 15th November 2018 © 2018 Cayan LLC Page 23...
- Page 24 Serial number changes Broken or differently colored casing Additional faceplate or casing that may conceal a skimming device P2PE Instruction Manual for PCI P2PE v2.0 Version 1.5 – 15th November 2018 Page 24 © 2018 Cayan LLC...
- Page 25 Monitor devices in remote or unattended locations, for example, using video surveillance or • other physical mechanisms to alert personnel of suspicious behavior. P2PE Instruction Manual for PCI P2PE v2.0 Version 1.5 – 15th November 2018 © 2018 Cayan LLC Page 25...
- Page 26 3. Use the keypad to type the password 9416557, and press Enter. Check that the serial number matches the entry in your inventory. P2PE Instruction Manual for PCI P2PE v2.0 Version 1.5 – 15th November 2018 Page 26 © 2018 Cayan LLC...
- Page 27 Immediately contact our Support Team at (1) (888) 249-3220, and give a full description of • the suspected tampering Follow the instructions of our Support Team for returning the device • P2PE Instruction Manual for PCI P2PE v2.0 Version 1.5 – 15th November 2018 © 2018 Cayan LLC Page 27...
- Page 28 4. Check that the Genius device is packed in a tamper-evident bag. 5. Confirm that the tamper-evident bag has no tears or evidence of tampering. P2PE Instruction Manual for PCI P2PE v2.0 Version 1.5 – 15th November 2018 Page 28 © 2018 Cayan LLC...
- Page 29 ‒ The corresponding serial number is printed in the rightmost column of the packing slip, after the letters “TE.” P2PE Instruction Manual for PCI P2PE v2.0 Version 1.5 – 15th November 2018 © 2018 Cayan LLC Page 29...
- Page 30 We do not repair deployed devices; therefore, you should NOT grant access to any person that claims to be repair or support personnel. P2PE Instruction Manual for PCI P2PE v2.0 Version 1.5 – 15th November 2018 Page 30 © 2018 Cayan LLC...
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Page 31: Device Encryption Issues
That processing transactions without P2PE protection may affect your PCI DSS compliance validation and you should confirm with your acquirer or payment brand, as applicable, for all PCI payment brands affected P2PE Instruction Manual for PCI P2PE v2.0 Version 1.5 – 15th November 2018 © 2018 Cayan LLC Page 31... -
Page 32: Poi Device Troubleshooting
If the device has an IP address, and is still not functioning correctly, take note of the IP address and continue to Task E. P2PE Instruction Manual for PCI P2PE v2.0 Version 1.5 – 15th November 2018 Page 32 © 2018 Cayan LLC... -
Page 33: Additional Solution Provider Information
Turn your Genius device upside-down and make a note of the serial number on the sticker. Continue to Task F. • F) Contact Cayan’s Support Team Contact our Support Team by calling (1) ( 888) 249-3220 . To help us with your support call, please have the following information ready: Your business information so that we can identify your account. -
Page 34: Appendix: Checklist For Remote Key Injection
We can remotely inject P2PE keys into your existing Genius devices. This process allows you to use our Genius Smart P2PE solution without purchasing new Genius devices or sending your existing devices to us. Your Genius devices must be either version three or version four of Verifone’s hardware and be listed as a PCI approved PTS device. - Page 35 • devices I have listed in the table of devices I want to use for Genius Smart P2PE. I have checked each of the devices I want to use with Genius Smart P2PE and I have accurately • recorded the results on this checklist.
- Page 36 P2PE Instruction Manual for PCI P2PE v2.0 Version 1.5 – 15th November 2018 Page 36 © 2018 Cayan LLC...
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