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Summary of Contents for Cayan VX520
- Page 1 ALPHA Included: Installation Guide • Ethernet cable VX 520 • Power cable • Phone jack • One roll of paper • Warranty paperwork...
- Page 2 This guide answers some common questions that you might have when using the VX520. We’re here for you 24/7/365, so feel free to contact us if you need assistance or have any questions. TECHNICAL SUPPORT 800.941.6557 Paper receipt feed Magstripe reader...
- Page 3 Accessing the connection ports Turn the VX520 upside-down, and remove the rear cover as shown to view the connection ports. Setting up your terminal to use a dial-up connection Important: If you want to use a dial-up connection for your terminal, you must connect to a dedicated analog phone line.
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Page 4: Processing Transactions
Setting up your terminal to use an Ethernet connection Connect one end of the Ethernet cable to the ETH port on the terminal, and connect the other end to an available port on your router/switch. ETHERNET PORT HOST USB PORT CLIENT USB PORT RS232... - Page 5 Adjusting the header or footer of the receipt The receipt header and footer typically contain information about your business such as your company name, address, phone number, web address, and any other information you want to include. 1) From the SoftPay home screen, b) Press the Alpha key to press 6 on the keypad.
- Page 6 Power Fail Recovery This error occurs if the terminal loses power during a transaction. To clear the error, complete the following steps: 1) From the Power Fail Recovery screen, press Enter. 2) Press F1 (Yes). The terminal does not detect cards – the screen shows “Commserver SoftPay”...
- Page 7 I need to change the date or time on the terminal 1) From the SoftPay home 5) Press F4 (Date/Time). screen, press Enter. 6) Use the keypad to type the (The SoftPay home correct date, in the format screen displays the Sale, (MMDDYYYY), then press Refund, and Void options.) Enter.
- Page 8 The terminal is prompting for a server number when I don’t want it to, or it is not prompting for a server number when I want it to. 7) Press F3 (Edit). 1) From the SoftPay home screen, press Enter on the •...
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